SUMMARY:

• Salesforce.com Certified Developer and Administrator with around 7 years of overall professional Software Development experience including 5 years of extensive experience in Salesforce.com CRM and Force.com platform with substantial experience in Salesforce.com Administration, Operational analytics, Project management, and Quality assurance with emphasis on Process improvement. Experience in Scope, Design, Testing,, deployment and follow up on a multitude of strategic projects within Salesforce.com as a Developer and Administrator.
• Possess knowledge of CRM processes likeSales, Marketing, Customer ServiceandCustomer Support, Business processesand recommended solutions to improve client’s processes using salesforce.com.
• Experienced in Creating Custom Objects, Custom Fields, Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow, Reports and Dashboards.
• Designed Custom Formula Fields, Field Dependencies, and Validation Rules, Workflows, and Approval Processes, Page layouts, search layout.
• Extensive experience in lead, case management web - to-lead, Web-to case, Email-to-case and worked on Click Tools for Surveys and Web to Leads
• Proficient in Data Migration from Traditional Applications to SalesForce using Import Wizard and Data Loader Utility and Demand Tools.
• Proficiency in Working with data, Worked with Data Providers Avention and I Sell.
• Experience in working with Marketing tools Exact Target, Pardot and Bright Talk.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Implemented security and sharing rules Confidential object, field, and record level for different users Confidential different levels of organization.
• Experienced in Deployment using Force.com, Change Sets and Ant Tools.
• Experience in Salesforce.com SFA, Apex Classes, Apex Triggers, and Visual force pages.
• Experience in working with Salesforce.com sandbox and production environments.
• Experience in web technologies including HTML, XML, CSS, JSP, and JavaScript.
• Proficient in databases including MS SQL Server 2005/2008, Oracle & MS Office Suite.
• Experience in providing production support, analyzing the cause and fixing it.
• Excellent analytical, de-bugging skills and documentation skills.
• Implemented and delivered projects under Agile Development Environment and Test Driven Environments with large and small Team Projects.

TECHNICAL SKILLS:

CRM TOOLS: Salesforce.com

SALESFORCE TECHNOLOGIES: Apex, SOQL, SOSL, Visual Force (Pages, Component & Controllers), Triggers, Custom Objects

SALESFORCE API TOOLS: Eclipse, Apex Explorer, Offline Edition, App Exchange Data Loader, Demand Tools, Workbench

SALESFORCE INTEGRATION TOOLS: Data Loader, Demand Tools, Exact Target, Bright Talk, Pardot, Avention, I Sell, Click Tools, Org Chart Plus .

LANGUAGES: C, C++,VB, Java, PL/SQL, TSQL, Apex, AJAX, ASP.NET, ADO.NET, C#

DATABASES: MS Access, Oracle 10i/9g, SQL Server 2005/2008, MySQL

OPERATING SYSTEMS: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Macintosh, Linux, Unix

JAVA TECHNOLOGIES: Java, Servlets, JSP, JavaScript

WEB TECHNOLOGIES: XML, HTML, CSS, Adobe Photoshop, Flash, Dreamweaver

OTHERS: MS OFFICE SUITE, MS VISIO, MS PROJECT

PROFESSIONAL EXPERIENCE:

Confidential, Milwaukee

Salesforce Developer/Administrator

Responsibilities:

• Involved in CRM process like Design, development, planning, testing and integration of Salesforce Cloud services, data and accounts.
• Customized tabs worked with various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created the Custom fields for sales force CRM content management.
• Created Custom profiles and assigned to the users based on their roles in the organization.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Developed Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.
• Created users using the Data loader and assigned the users to the chatter groups.
• Created the Public groups based on the access permissions.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows Vista.

Confidential, Milwaukee

Salesforce Developer/Administrator

Responsibilities:

• Proven ability to independently perform development, testing, implementation, documentation and updating as it relates to the SalesForce and system administration.
• Manage Salesforce.com CRM application. Responsible for maintaining the functional areas of data management, contacts, leads, campaigns, opportunities, accounts, dashboards and reports etc.
• Implement new enhancements including creation of custom objects, workflows, email alerts and templates, and campaigns.
• Developed Triggers extensively to handle the business process.
• Develop and maintain Visual force pages and controllers.
• Maintain multiple user roles, security, profiles, workflow rules, etc. Support train new end users on the salesforce.com application.
• Setup Role hierarchy and create sharing rules to limit data visibility.
• Complete bulk imports of data using Apex Data Loader.
• Participate in cross-functional teams that address strategic business issues involving CRM and sales operations
• Implementing and managing various complex sales, marketing and services business processes within multiple Org.
• Demonstrated ability to effectively communicate technical issues and resolve problems Confidential all levels of the organization both internally and externally.
• Identify SFDC usage problems and craft technical / communication plans to IT/business teams.
• Keen attention to detail and complex problem solving abilities from operational and technical perspective. Ability to work independently and engage supervisor as needed.
• Deploying code from lower sandboxes to production environment and address issues related to functionality etc.

Confidential, Sunnyvale, CA

Salesforce Administrator

Responsibilities:

• Involved in requirements Gathering and definition of Entity Relationship diagrams using MS Visio2007.
• Customized tabs worked with various standard objects including Accounts, Contacts, Leads, Campaigns and Cases.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created Custom fields for sales force CRM content management.
• Created Custom profiles and assigned to the users based on their roles in the organization.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in using Eclipse based Salesforce.com IDE to deploy force.com software.
• Created users using the Data loader and assigned the users to the chatter groups.
• Created the Public groups based on the access permissions.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows Vista.

Confidential, Atlanta, GA

Salesforce Administrator

Responsibilities:

• Performing the roles of Salesforce.comAdministratorin the organization.
• Interacted with various business user groups forgatheringtherequirements.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed variousCustom Objects, Tabs, validation rules, Components.
• Created variousProfiles,Roles,and Page Layoutsand configured thePermissionsbased on the Organization hierarchy requirements.
• CreatedCustom Objectsandfieldsfor transactional and contractual information.
• Encrypted sensitive data withEncryption Fieldsfeature.
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Response for automating business logic.
• Createdworkflow rulesand defined relatedtasks, email alerts,andfield updates.
• Implementedpick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Usedfield level securityalong with page layouts to manage access to certain fields.
• Developed severalCustom Reports&Dashboardsto better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Worked onUnit testing,for the customizations and developments done during the project.
• Provided theto the internal business users to use the application and develop their own custom reports.

Environment: Salesforce.com platform, Apex Script, Visual Force Pages, Controllers, CSS, Encryption Fields, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in, Windows XP.

Confidential, Austin, TX

Java Developer

Responsibilities:

• Involved in analysis and design of the application architecture based on MVC Architecture, used open source Struts framework and Database with new field updates added to the legacy system.
• Wrote and customized several java programs for the spend management system Confidential SBI to streamline the process of procurement.
• Involved in Application development with IDE Tool Eclipse and web server Tomcat.
• Designed and developed User Interfaces, Menus using HTML, DHTML, JSP, Java Script, Client side and server side validations.
• Used PL/SQL, Stored Procedures and table level and system level triggers for handling database processing and for generating analysis reports.
• Involved in Module and Unit Level Testing with JUnit, Participated in database tuning.

Environment: Java/J2EE, J2SE,Struts 1.1, XML, DOM, SOAP, Eclipse, SVN, Web logic 8.1, Tomcat, Oracle 9i, PL/SQL, Toad, Ant, JUnit, UNIX, Shell scripts.