SUMMARY:

• Results oriented technology leader with 15+ years of providing strategic direction and hands - on tactical execution to reduce risk & cost, drive growth, and enhance the customer experience.

PROFESSIONAL EXPERIENCE:

IT Consultant

Confidential

Responsibilities:

• Perform a PCI 2.1 to PCI 3.0 gap analysis, and compliance remediation for FY15.
• Develop a long term PCI network segmentation strategy that anticipates future PCI requirements and delivers realistic technologies, schedules, and costs to move legacy environments to new solutions.

IT Consultant

Confidential

Responsibilities:

• Established first ever Business Analysis Center of Excellence.
• Redesigned processes for project initiation, IT governance, requirements management, and resource availability to enable faster project delivery, and cost predictability.
• Defined solution requirements for custom business applications, Cisco VoIP, call recording, MS Exchange Online, IE11, MS Project Online, data center relocation, and enterprise backup.

IT Consultant

Confidential

Responsibilities:

• Collaborated with applications owners and IT to evaluate data storage practices.
• Developed Information Lifecycle Management program to reduce storage costs.

IT Consultant

Confidential

Responsibilities:

• Conducted IT Security Audit of processes, practices, policies, and controls.
• Assessed Risk Management, IT Governance, Change Management, and SDLC.
• Provided recommendations to improve security strategy, security operations, and secure coding.

IT Consultant

Confidential

Responsibilities:

• Assessed global CRM system utilized by $1B child sponsorship charity
• Performed technical evaluation of Microsoft NAV based customized system with .Net sponsorship portal, business intelligence, and web services.
• Conducted assessment of application support group and vendor partners that evaluated strategy, processes, tools, people, structure, skills, and costs.

Chief Information Officer

Confidential

Responsibilities:

• Excelled at leading 100 technology professionals to achieve goals, produce timely quality deliverables, and freely share information and ideas.
• Managed $12 million IT budget to achieve maximum enterprise value.
• Developed people both individually and technically. Equipped team for emerging technologies.
• Increased systems availability from 95% to 99.99% utilizing ITIL Service Management and continuous improvement with balanced performance scorecards.
• Drove down operational costs by 40%, reduced incident resolution times 81%, and decreased the total number of incidents 43% within a 12-month period.
• Utilized Agile Scrum for improved transparency, quality, and business agility.
• Drove $112 million revenue increase and PCI compliance replacing custom legacy system that handled $500+ million revenue with Siebel CRM for marketing, sales, and customer service.
• Delivered actionable advanced business analytics, scorecards, and daily dashboards with organization’s first enterprise data warehouse and business intelligence solutions.
• Developed consumer engagement and e-commerce applications utilizing user experience (UX), responsive web design (RWD), Java, Ruby on Rails, and PHP.
• Fueled organic growth in new market segments by developing an innovative enterprise social media application that leveraged social, mobile, cloud, and big data.
• Captured efficiencies with web self-service and decision support tools for field operations.
• Implemented PeopleSoft Financial Management and Concur Expense Management systems.
• Implemented PeopleSoft Human Capital Management and employee self-service systems.
• Developed Identity Management single sign-on with automated global onboarding/offboarding.
• Attained PCI Data Security Standard v2.0 compliance for level 3 merchant.
• Founded corporate IT security office responsible for policy, awareness, intrusion prevention, threat detection, monitoring and reporting, business continuity, and corporate compliance.
• Worked with and managed remote (AWS, Rackspace, Datasite) and on-premise data centers.
• Created highly sought after Enterprise Project / Program Management Office.
• Successfully defined enterprise’s first IT governance process and steering committee resulting in greater clarity and business leader alignment around IT priorities, and investments.
• Connected tactical decisions to the IT strategic plan and technology roadmap.
• Implemented 12,000 user Exchange, 9,000 user Google Apps, SharePoint
• Deployed 1,000 user Cisco IP Telephony with WebEx video conferencing on Tandberg units.
• Proven change champion that establishes a sense of urgency, cast vision, and empowers action.
• Removed obstacles to align all people, processes, and technology.

Information Technology Infrastructure & Operations Director

Confidential

Responsibilities:

• Responsible for leading 30 technology professionals that managed middleware, database, network, servers, storage, data center, email, telecommunications, and service desk.

Java & PeopleSoft Application Developer

Confidential

Responsibilities:

• Designed, and developed application solutions in Java, PeopleSoft HCM, PeopleSoft Finance, Oracle Database, and a custom PeopleSoft based CRM.

Manufacturing Manager

Confidential

Responsibilities:

• Responsible for leading a 15 person 24/7 team, and three 25 person shift teams in the manufacturing and packaging of snack foods with a $1.2 million operating budget and $100 million in retail value.

Industrial Engineering & Quality Manager

Confidential

Responsibilities:

• Developed and managed all engineering, supply chain, manufacturing, quality, and incentive programs for the production and shipping of high-end retail Confidential .