SUMMARY

• Over 9 years of experience in IT industry with 5+ years of experience in Salesforce.com CRM Platform.
• Experience in creating Custom Objects, Custom Formula Fields, Field dependencies, Relationships, Pick - lists, Custom Tabs, Validation rules, Work Flows, Approval Processes, Page Layouts, Search Layouts to meet the client’s requirement and functionality.
• Experience in Force.com Apex Classes, Apex triggers, Visual Force, Batch Apex, Integration, REST, SOAP based Web Services, Force.com API, SOQL and SOSL, and Sales force AppExchange and JAVA and C #on demand.
• Experience in SFDC Administrative tasks like creating Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports, Dashboards, Tasks and Actions.
• Hands on experience implementing Role Hierarchies and Sharing Rules for system security design.
• Strong Knowledge in SalesforceAdministration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
• Experience in working with Force.com Standard Objects Accounts, Contacts, Leads, Cases, Opportunities and Campaigns.
• Experience in Standard and Custom Controllers in Visual Force for development of custom visual force pages and components as required by business requirements.
• Used different data tools - Apex Data Loader, Import Wizard, SFDC Data Export and Mass Delete.
• Experience working with Salesforce.com sandbox and production environments.
• Proficient in working with Eclipse IDE and Force.com Plug-in for writing business logic in Apex programming language.
• Experience in performing data migration from Legacy Systems using Data Loader.
• Experience in using the Workbench tool for SOQL queries, SOSL and the REST Explorer.
• Experience in using the Force.com Explorer to browse data model schema, custom objects, fields, build and test SOQL queries.
• Proven expertise in different real-time B2B Integration platforms such as Tibco Business Works, and Informatica Power Center ETL tool for integrating Siebel and SFDC CRM system and also with legacy systems Applications.
• Technical Knowledge on Lightning Experience and Lightning App Builder.
• Worked in all stages of Software Development Life Cycle (SDLC).
• Interacted with Customers for requirements elicitation and created BRD for Salesforce.com implementations.
• Experience in using Lightning Components in building Salesforce1 mobile application.
• Strong experience in implementing MVC with Salesforce.com.
• Trained staff and executives to use the Salesforce application system.
• Business Process Engineering / Re-engineering background, in the areas of sales, marketing, and/or customer support.
• Expertise in Object Oriented Programming involving Analysis and Design and Development of web based applications using Java technologies: HTML, DHTML, CSS, XML, JavaScript, and J2EE.
• Have a strong understanding on Big Machines Integration with CRM systems like SalesForce.com using Informatica tool.
• Experience in providing production support, analyzing the cause and fixing it.
• Excellent analytical, de-bugging skills and documentation skills.
• Experience working with CPQ (Configure Price Quote).
• Experience in handling various Salesforce Deployment Management Tools.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.
• Experienced in working as Lead for Off-Shore Team.
• Experience in providing Technical support (L1/L2).
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS

Salesforce Technologies: SFDC Certified Force.com Developer, Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Lightning, Analytic Snapshots, Case Management Automation, Custom Objects, Aura Framework, Lightning Components, MVC, Salesforce1, Lightning Process Builder.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com, Workbench, Force.com Platform (Sandbox and Production)

Other Programming Languages: SQL, R, Python, Java, JavaScript, HTML, XML, DHTML, C, C++, C#, SAS

Databases: MS SQL Server 2000/2005, PL/SQL, RDBMS, Oracle 8i/9i/10g, MS Access, and MySQL

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Linux.

PROFESSIONAL EXPERIENCE

Confidential, Portland, OR

Sr. Salesforce Lead Developer

Responsibilities:

• Currently working as a lead for offshore team, which involves training and guiding the junior developers.
• Analyzed the business requirements and mapped to Salesforce.
• Worked on mobile compatibility with salesforce1.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Created user Roles and Profiles, security controls and sharing settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Developed Apex Classes, Visual force pages and Apex Triggers to develop the custom functionality as per the requirements.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on Change Sets & ANT to move metadata from sandbox of one production org to sandbox of another production org.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed Lightning Components UI using CSS, HTML tags, Visualforce components and used JavaScript for front-end validation.
• Developed a Lightning application that enable a user to search, read, and update data from a Sales force.com
• Worked on configuring Jenkins to achieve continuous integration (CI).
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Implemented CPQ (Configure Price Quote) solution using Apttus CPQ & Contract Management.
• Business Process Engineering / Re-engineering background, in the areas of sales, marketing, and/or customer support.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Used Informatica for AppExchange.
• Used Lightning Design System to create pixel-perfect designs and applicationsfor a very professional and polished user experience.
• Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Used Open Source Aura Framework to build apps with lightening experience.
• Configured and Integrated Salesforce with Oracle database.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked on Apex classes, controllers, controller extensions.
• Interact with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Designed various HTML Email templates for Auto-Response to customers.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Designed and improved forms experience as part of a larger application-wide redesign; integrate the components into Salesforce’sLightning Design System.
• Wrote SOQL, SOSL considering the governor limits.
• Integrated Salesforce CRM with Siebel CRM explicitly using web services API.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Executed SFDC Administrative tasks like creating Profiles, Roles, Users, Email Templates, Reports, Dashboards, Tasks and Events.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, AppExchange, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in.

Confidential, Seattle, WA

Salesforce Developer/ Administrator

Responsibilities:

• Handled multiple roles as a Salesforce Administrator and a Developer as well as a Knowledge User for a CRM unification project across seven business units.
• Worked with Chatter and Mobile Implementations.
• Worked extensively with the business sales and marketing teams for gathering business requirements and effectively communicated guidelines regarding project scope and project estimation timelines on a regular basis.
• Oversaw user roles and permission levels in Sales Cloud for salespeople and marketers for two business units.
• Customized triggers for automating key business processes including payment authorizations and a pending activities tracker for business leads spanning seven different business units.
• Developed a Case Management System to handle support tickets made over phone, email, and the web.
• Customized the Case Management System to direct support tickets to the appropriate salesperson in a business unit.
• Moreover, configured the system to escalate support tickets to a Manager if no action was taken within 4 hours after taking into consideration the time zone of each business unit.
• Worked on Service Cloud and provided technical support to Service Cloud administrator.
• Partially developed a Customer Service and a Knowledge Base portal. Specifically, developed Workflows, Report Types, User Profiles, and reused existing Visualforce code templates for quick mockups.
• Built out Support Case automation to standardize processes, notify the team of escalations, and eliminate manual activity.
• Discussed OnCourse’s current and future project requirements with Technical Managers from Salesforce.com. Obtained seven additional Service Cloud licenses for OnCourse based on those discussions.
• Interacted with the same Technical Managers from Salesforce.com about upcoming product releases. Specifically, discussed the merits of replacing portals in development (Customer Service and Knowledge Base) with Salesforce Communities.
• Configured workflows with time based actions to send email alerts based on the escalation level for cases and leads.
• Integrated social costumer service with the salesforce costumer success platform, which allows the social team to gather a comprehensive picture of the customer to inform responses.
• Worked on Leads, Contacts, Accounts, and Opportunities. Segregated Leads and Contacts to the appropriate salespeople across the seven business units.
• Used the DupeBlocker app on AppExchange to filter duplicate Leads and Contacts. Customized business logic to automatically create a Contact for every Opportunity.
• Worked on Service cloud to listen and respond to customers across a variety ofsocial platforms and automatically route cases to the appropriate agent.
• Migrated data from various existing CRMs being used including Saleslogix, InsideSales, and Zendesk to Salesforce.com via Microsoft SQL Server Management Studio using Jitterbit Data Loader and the built-in Apex Data Loader.
• Provided Technical Support (L1/L2) during go live.
• Customized Visualforce pages for various business units including a page for company purposes showing a quick tax estimate. Successfully established a connection to AvaTax to calculate the proper tax amounts.
• Developed reports for lead generation as well as campaign and activity reports for each of the business units in the organization.
• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls
• Attended various webinars available to Salesforce’s Partner Portal members.

Environment: Saleforce.com Platform, Force.com API, Activities, Cases, Workflow & Approvals, AppExchange, Custom Reports & Dashboards, Custom Objects, Custom Tabs, Email Services, Apex, Visualforce, HTML5, CSS, Java Script, Jquery, Backbone.js Salesforce.com Data Loader, Jitter bit, Sandbox.

Confidential, Aurora, IL

Sr. Salesforce Developer / Admin

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Documentation: Prepare Functional Design document and Technical Specification for the bug fixes and enhancements.
• Involved in Requirement Analysis, Estimations and Approach Design
• Involved in Web Services Development
• Managing Users, Profiles and Roles.
• Involved in Unit Testing, Deployment and Production Support.

Environment: Salesforce Platform, Visualforce Pages (Pages, controllers, Extensions, Components), Reports, Dashboards, Apex language, Data Loader, HTML, JavaScript.

Confidential, Portsmouth, NH

Salesforce.com Developer/ Administrator

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Worked on data integration, data clearing, data transfer from third party API’s with requested permission sets using APEX data loader.
• Working with Salesforce data tools such as Data Loader and Eclipse Force.com IDE for data migration.
• Experience integrating salesforce.com with other apps
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on detail pages.
• Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems.
• Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
• Created Custom Email Templates as part of sending Alerts to users based on the business requirement.
• Created Visual Force pages and components to render data from associated controllers as needed.
• Developed Triggers to handle bulk records within the governor limits to automate business logic.
• Used Enterprise WSDL and developed Inbound Custom Web Services to expose native logic to external clients.
• Development of SOAP and REST based web services used for custom development
• Implemented Test Classes to cover positive and negative use cases for Classes and Triggers and achieved close to 100% coverage.
• Performed IDE and Deployments across sandboxes and to Production Instance.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, Apex Data Loader, Apex, Visual Force, SOQL, SOSL, HTML

Confidential, Plano, TX

Salesforce Developer

Responsibilities:

• Created workflow rules to create tasks and auto-update the fields for our in house ticketing system
• Created and managed custom objects, fields, formulas and set up security levels as needed
• Developed triggers on the activities and cases object to perform the required operations when a user logs a call and/or closes a case.
• Designed and developed batch apex processes and scheduled the processes to update the buyer status based on the account's buying history
• Loaded data into Salesforce using Demand Tools from our legacy systems (Order entry system)
• Extensively involved in Unit Testing and wrote Test Methods using Force.Com utilities
• Involved in developing the design document for the developed applications and other enhancements.
• Provided O&M support for application in production.
• Developed reports and dashboards which gives high level overview of various operations in the organizations Ex. Number of Projects, Budget allocations, Expenditure, etc.

Environment: Saleforce.com platform, Demand Tools, IDE plug-in, Java, JSP, J2EE, HTML, DHTML, JavaScript, XML, CSS, MySQL, PL/SQL, Oracle, Eclipse, Apache Tomcat server

Confidential

Sr. Developer

Responsibilities:

• Responsible for developing user screens and modification of existing screen based on requirements.
• Responsible for writing complex queries for CRUD operation to the database.
• Developed Stored Procedure to load data in required tables.
• Enhanced the existing Search Functionality within Baby Registry and Wishlist.
• Developed the functionality to enable addition of items to Registry/Wishlist using handheld scanners.
• Managing and executing queries in PL/SQL.
• Perform impact analysis, prepare design documents and Coding
• Prepare unit and integration test cases and executing them.
• Testing and modifying backend web services.
• Interacting with the functional team at onsite and understanding the requirements
• Providing post production supports to ensure the smooth running of online application.

Environment: Java, JSP, J2EE, HTML, DHTML, JavaScript, XML, CSS, MySQL, PL/SQL, Oracle, Eclipse, Apache Tomcat server

Confidential

Java Developer

Responsibilities:

• Involved in requirement analysis and detailed design document preparation
• Developed back-end Logic using Web Services in Java.
• Using a combination of JSPs, JavaScript, HTML and CSS for the front end.
• Developed and integrated java beans and other java classes.
• Designed and developed warehouse management module for maintaining store information like transit time, max carton capacity, weekend delivery; Pool point email maintenance and Email Projection to Pool.
• Involved in various phases of Software Development Life Cycle (SDLC) of the application like Requirement gathering, Design, Analysis and Code development.
• Generated Jar files are deployed on Apache Tomcat Server.
• Worked with AS400 database system to write simple and complex SQL and PL/SQL statements for implementing database operations.
• Used Subversion for Source code version control.
• Debugging, bug fixing and unit testing.
• Support for User Acceptance Testing.
• Post-Production support to the end users.

Environment: Core Java, JSP, J2EE, Eclipse IDE, HTML, DHTML, JavaScript, XML, CSS, MySQL, PL/SQL, Oracle.