SUMMARY

• Over 8 years of Extensive IT experience in application design, customization, development, support on Salesforce.com, Force.com platform, Web based application using Apex, Java technologies.
• Extensive 4 years working on Salesforce.com CRM as a Salesforce Administrator and Developer.
• Implementation experience on using Apex Language (Classes, Controllers & Triggers), Visual Force pages, Custom tabs, Custom Objects, S - Controls, Reports, Analytical Snapshots and Dashboards.
• Expertise in Administration, Configuration of Sales and Service Cloud Sales Applications.
• Experience working with Apex data types, collections, control flow statements, classes, objects and interfaces.
• Well versed in Administration setup such as manage users and data management. Experience working on data migration projects.
• Serve as Subject Matter Expert for end-user community. Provide CRM expertise to sales & marketing teams to streamline, automate, and standardize core business processes on SFDC platform
• Configured opportunities, sales processes and territories.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Extensive experience working in Agile and Waterfall methodologies.
• Developed Visual Force pages to implement custom functionality.
• CRM Solutions - Siebel, Salesforce.com (Sales, Service, Community, Chatter cloud and Salesforce1)
• Strong requirement gathering experience using JAD sessions & Conducting User interviews with expertise in creating project documents such as BRD, FRD, SRS, Test Plan, Test Case, UAT document.
• Used sandbox for testing and migrated code to deployment instance after testing.
• Efficient in understanding the business requirements and creating custom apps, custom objects and fields, relationships, page layouts, validation and workflow rules.
• Hands on experience implementing Security/Sharing rules, configured Permission Sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization.
• Experienced in using the Data Import Wizard, Data Loader and Jitterbit Data Loader data migration tools.
• Experience in web technologies like Java, HTML, XML, CSS, Ajax, JQuery, JSP, JavaScript, UI Development, REST and SOAP. Developed Web components using Servlets, JSP’s, tag Libraries, XML, Struts and UML.

TECHNICAL SKILLS

CRM Applications: Salesforce.com, Siebel

Web Technologies: Java, J2EE, JSP, JDBC, HTML, XML, CSS, Ajax, Python, JQuery, JSON, JavaScript, UI Development

Salesforce.com: Chatter, Sales Cloud, Service Cloud, Data Migration, Salesforce, AppExchange

Scripting Languages: JAVA, C, C++, APEX, SQL and UML

Other Data Analysis Software: SAS, Microsoft Office 2003, 2007, 2010

Operating System: Windows XP, 7, 8, 10, Unix/Linux

Tools: Microsoft Office 2003/2007/2010, Salesforce, MS Access, UML Tools, MS SQL Server

PROFESSIONAL EXPERIENCE

Confidential, Durham, North Carolina

Salesforce.com Developer/Administrator

Responsibilities:

• Administrator of Salesforce.com CRM application responsible for configuring and maintaining user security settings as per organizational policies.
• Worked on the Agile Scrum model aimed at adaptability and customer satisfaction.
• Involved in Project Inception, Project Technical Design Plan, Conversions, Mapping, and Configuration of portions of the SFDC application.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Migrated data from external sources and performed insert, delete, upsert, export operations on millions of records.
• Responsible for Configuring, Customizing and Maintaining Email to Case Functionality.
• Designed interface using Visualforce page and their supportive Controller Classes.
• Automate the functionality by writing Triggers and Apex Classes.
• Reengineered APEX code already in production to optimize trigger based transactions for performance and speed as well as to work seamlessly with governor limits.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked as administrator granting and maintaining user roles, groups, permissions and enabling various security controls.
• Developed approval process requests for automated alerts, mass email generation and other processes as per the application requirements.
• Implemented Salesforce.com to deliver email marketing campaigns externally to customers to strengthen relationships.
• Created project plan to implement sales automation to track contract opportunities and leads generated from marketing campaigns.
• Created sandbox environment for end user training.
• Customized Sales Cloud for campaign, leads, opportunity objects. Also, implemented sales automation to track contract opportunities and leads.
• Responsible for performing administrative and configuration functions in Salesforce.com CRM such as create/modify Objects, different types of fields, manage users, security settings, permission sets, etc.

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

• Played the role of Salesforce.com Developer.
• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
• Worked on integrating third party integration service Twilit
• Developed workflow rules and defined related tasks, time triggered tasks, email alerts, field updates, Validation rules and Customizations to implement business logic
• Created profiles and implemented object level, field-level and record-level security and managed roles, visibility settings.
• Configured the permissions based on the organizational hierarchy requirements.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created email templates in HTML and inbound emails using Visual force for the clients and customers
• Designed, developed, deployed page layouts, components, custom objects, custom tabs, apex classes, visual force pages to reach the needs of organization.
• Implemented search, filtering, and tagging features to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM content
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Worked on Eclipse IDE to build the application.
• Developed various Reports (summary reports, matrix reports, and pie charts, dashboards) to better utilize Salesforce as a sales tool at different levels of business
• Used Sandbox for development and testing and then to production environments.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).

Confidential, RICHMOND, VA

Salesforce Admin/Developer

Responsibilities:

• Gathered user and functional system requirements via workshops, workflow storyboards and working with stakeholders and project teams to prioritize collected requirements.
• Participated in Job Application Design sessions involving Business Users and Sponsor groups to analyze and understand the business requirements.
• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to the project teams.
• Worked with various sales teams to develop project implementation and developed plans including user interfaces.
• Liaised with business users to gather functional and technical requirements.
• Served as Subject Matter Expert for solution architecture that included configuration, development, integration and customization of complex environments.
• Developed code, custom objects, reports, dashboards, workflows and assignment rules.
• Maintained user roles and profiles, security settings, access settings etc. (User Profiles, Role Hierarchy, Sharing Rules and Security)
• Worked inSingle sign-on, SAML settings to enable the user to login to various applications simultaneously.
• Worked extensively on APEX Triggers, APEX Classes, Apex Test Classes, Visualforce pages.
• Supported the data migration activities for migrating the data with Data Loader.
• Troubleshoot CTI connectivity issues and managing support cases.
• Created, executed and validated CTI Test Scripts.
• Have working knowledge in Service Cloud console with exposure to CTI adapters.
• Applied CTI with the help of cloud integration toolkit. Worked with CTI toolkit to build adapters that integrate Salesforce with other 3rd party systems.
• Deployed Avaya CTI adapter for integrating Avaya VP/IVR, AES, IC and CM with Salesforce.com.
• Record CTI 'best practices' procedures and system design.
• Delivered SFDC Sandbox refreshes for multiple environments.
• Delivered solutions to real customer problems, including external and customer-facing solutions.

Confidential, SUNNYVALE, CA

Salesforce.com Business Analyst/Administrator

Responsibilities:

• Interacted with various business team members to gather and document the requirements for Salesforce Interface development and documented them.
• Worked extensively with various Salesforce objects such as Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Designed and implemented Custom Objects, Page Layouts, and Custom Tabs to suit application needs.
• Added campaign members from contact, lead and person account reports.
• Managed campaign members, updated the status of existing campaign members from the campaign history related list, manage members, and from a CSV import file.
• Created Profiles and Roles based on organizational role hierarchy, implemented Record-Level and Field-Level security and configured their sharing settings.
• Performed Data Analysis and migrated data from SQL Server database to Force.com platform using the Data Loader. Also, used Jitterbit Data Loader for data migration.
• Designed various Communication Templates.
• Created Workflow Rules and defined related tasks, email alerts, and field updates to automate processes.
• Customized Dashboards to track usage for productivity and performance of sales teams.
• Worked with Field Trip app to keep a track of the used fields.
• Worked with a team of mobile application developers to create UI with substantive use of bootstrap.
• Used Cirrus Insight app for integrating Google apps such as Gmail and user Salesforce records.

Confidential, Phoenix, AZ

Salesforce Consultant

Responsibilities:

• Involved in the analysis of requirements, interaction with marketing users and marketing user representative.
• Worked along with the team in preparing Requirement Specification, functional document and technical Specification document.
• Worked on solutions and simplified Siebel solutions to Salesforce.com platforms.
• Worked on data mappings for account, contact, product and activity entities for data migration to salesforce.com
• Involved in data migration/mappings for transferring data from Siebel to salesforce.com
• Worked on data quality of Siebel systems to decide what needs to be migrated to salesforce.com
• Developed Visualforce Pages for capturing cases information.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas and Workflow Rules
• Developed Triggers and Test Coverage Classes.
• Maintained user roles, security, profiles and organization wide defaults.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the systems.
• Worked on the license Automation project by releasing a Salesforce Community with Salesforce Tabs + Visualforce, and exposing the license generation Visualforce pages
• Worked on Styling the community, and redesigning the login page using Site Templates, Custom Visualforce Pages and JQuery UI
• Worked on the designing of test plans, test scenarios and test case for integration and performed user acceptance testing
• Writing Unit Test scripts for test coverage.
• Prepared project progress reports and status reports and submitted to the management on an ongoing basis.
• Used Ajax for developing web US for cloud management system and designing interfaces for web-based applications
• Resolved complex problems in computer systems by development and modifications of existing processes.

Confidential

JAVA Developer

Responsibilities:

• Involved in Installation and configuration of Web Logic Application Server.
• Prepared the detailed design documents of the project for future use.
• Worked on Eclipse as the development environment, CVS as version controller.
• Design and development of User Interfaces using JSP, HTML, and CSS.
• Used the Apache Struts framework for building the application based on MVC Architecture.
• Developing Action classes, those are used to delegate the request for Business processing.
• Written Data Objects Java Beans for presenting the back-end retrieved values on the web pages.
• Developed the application using Servlets, Struts Action classes, Action Forms, JSP and Session Beans.
• Integrated Struts Tiles framework to design JSP layouts for customized look and feel.
• Worked with Struts Validations Framework for server-side data validations and JavaScript for client-side data validations
• Developed REST Web services and written SOAP and created WSDL for web services.
• Configured and deployed applications in various work environments like Development, QA, and Production.

Confidential

Software Engineer

Responsibilities:

• Writing Test Plan, Test Scenarios, Test Cases and Test Matrix documents analyzing the Use Cases.
• Responsible for manually testing the entire application for GUI, Functionality, Business Logic and Use case adherence.
• Writing Automated Test Cases, Test Scripts, and Testing Scenarios, using Quick Test Professional for Regression testing, implementing the required checkpoints and updating them from time to time.
• Utilized SQL and PL/SQL for working with data relating to testing, test dataset creation and verification.
• Analyzing key scenarios to realize crucial functional areas of the application, Creation and Execution of QTP Test Scripts against the Key functional areas and Performance Testing of the Application
• Defect reporting, tracking and generation of reports and graphs for management requirements.
• Involved in designing user screens using HTML, JavaScript, JQuery and swing as per user demands
• Integrated Struts Validation Framework with Spring Framework to provide error handling.
• Used Spring Dependency Injection property to provide loose-coupling between layers
• Used Spring Bean Management, IOC, Dependency Injection.
• Developed XML parser classes by using XPATH API for parsing XML documents.
• Communicating across the team about the processes, goals, guidelines and delivery of items.
• Wrote Test Cases for Unit Testing using JUnit.
• Used JMS for exchange of business data between the applications.
• Involved in testing the complete flow of the modules.
• Maintained and debugged the production application
• Design of the modules of system using UML
• Integration of the modules.