SUMMARY

• 8+ years of professional IT experience with 4+ years of experience in Salesforce.com CRM Platform as Developer/ Business Analyst/ Administrator and 2+ years of experience as a Java Developer.
• Hands - on experience in Administration, Configuration, Development, Implementation and support of the Salesforce CRM.
• Experience in analyzing business requirement from subject matter experts (SME) and communicating them to technical stakeholders for implementation.
• Experienced in all phases of Software Development Life Cycle, quality management and project life cycle processes.
• In-depth understanding of the business processes, GAP analysis, feasibility analysis and experience in converting business requirements into user stories and acceptance criteria for preparing Test Plans.
• Good understanding of Agile Software development methods (process frameworks) and practices such as Scrum and Object Oriented Design Principles.
• Developed customApex classes, tests and triggers by applying design patterns to control code execution, avoid runtime limits, and remain bulk-safe and used SOQL & SOSL for data manipulation.
• Experience in building Custom UI’s using standard VisualForce Pages, HTML, CSS, JavaScript, jQuery and learning AngularJS, Bootstrap.
• Hands-on Experience in utilizing Force.com API’s such as REST, SOAP, Metadata and bulk.
• Good Knowledge of Cloud integration patterns and experience in using tools such as Informatica and Cast Iron.
• Experience in data mapping and migration of data from legacy systems to Salesforce.com objects and fields using Dataimport wizards, Data Loader GUI and CLI.
• Hands-on Experience in moving code from sandboxes to production environments using change sets, Eclipse IDE.
• Experience in performing Unit testing with test classes as test driven development.
• Experience with distributed version control systems CVS and Hudson server.
• Handled quarterly, monthly releases using change sets and eclipse and made sure that test coverage is good on all Apex classes.
• Hands on experience in implementing e-signature process and integrating Docusign in Salesforce with Conga Composer add on.
• Worked on tasks involving loading of data using Data Loader and migration of data from Data warehouse into Sales force CRM using Informatica on Demand.
• Experience in working on various IDE’s such as Eclipse IDE with Force.com plugin.
• Possess comprehensive understanding of the capabilities and constraints of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting and Call center.
• Experience in Database Design, DML and SQL queries. Experience in writing SQL and PL/SQL programming with DB2, Oracle and MS-SQL, MySQL Server.
• Assisted QA team during testing phases through all the levels from developing test plans through test execution and validation of test results.
• Highly focused and adept at diplomatically facilitating discussions with stakeholders, communicating effectively with the upper management, vendors, staff, peers and end-users.
• Extensive involvement on Data modeling and good experience in Data Modeling tools like Erwin, ER Studio, and Rational Data Modeler.

TECHNICAL SKILLS

SFDC Technologies: Apex, VisualForce, SOSL & SOQL, Standard Object Configuration and Custom Object development, Page Layout, Reports, Dashboards, User Management, Security and Sharing Model, Translation Workbench, Analytic Snapshots, History tracking, Setup Audit trails, Automation(Wokflows,Auto-response,Assignment,Validation,Approvals)

Tools: and IDE’s: Eclipse, Force.com IDE, Data Loader (GUI and CLI), Workbench, Process Builder, Force.com Platform(Sandbox and Production), Force.com connect for Outlook, Informatica, Cast Iron

Web Technologies: HTML, CSS, JavaScript, AJAX, jQuery, AngularJS, Bootstrap and Web services (WSDL, SOAP, and REST).

RDBMS: Oracle, SQL Server.

Languages: C, Java, SQL, PL/SQL

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Sr. Salesforce Developer/Admin

Responsibilities:

• Interacting with Business Users, Subject Matter Experts and other stakeholders to determine expected businessprocessflow and defineSystemRequirements by adhering end to end project delivery with due timelines keeping quality in place.
• Interacted with various business user groups for gathering the high level business requirements, functional specifications and preparing use cases.
• Analyzed changed requirements for existing applications and creating process models, specifications, diagrams and charts to provide direction to the project teams.
• Involved in the development of an AppExchange application and customizing the application according to the customer requirements.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Developed VisualForce pages using various web technologies such as HTML, CSS, JavaScript, AJAX and jQuery.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using database objects.
• Developed Single Page Applications using AngularJS and Salesforce REST API. Used Bootstrap to design responsive layouts.
• Used the Salesforce Data loader tool to import data from legacy systems to Salesforce Objects.
• Developed workflow rules for various tasks, field updates and Email alerts as per the requirement.
• Automated various business processes using process builder according to the customer requirements.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Coordinated integration tests with various groups and generated/documented test cases and deployment plans.
• Generated Technical design documents for all development modules.

Environment: Salesforce.com, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Page Layouts, Data Loader, Process Builder, HTML, JavaScript, REST API, SOSL & SOQL, jQuery, AngularJS, Bootstrap, Google Maps API, gmaps.js, Workbench, AppExchange.

Confidential, Los Angeles, LA

Salesforce Developer/Administrator

Responsibilities:

• Participated in requirement analysis, solution-designing, documenting and creating roadmaps for new applications.
• Participated in JAD sessions to engage Subject Matter Experts in business planning, business analysis and business requirement definitions.
• Involved in Salesforce.com Service Cloud and Sales CloudSetup activities and customized the applications to match the functional needs of the organization.
• Worked on various salesforce.com standard objects and utilities like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Wrote Apex Classes, triggers and test methods to build synchronization of phone field with master database and to automate sharing settings for additional visibility to certain groups.
• Setup and configuration of Shared Calendars, Force.com Connect Offline and Force.com Connect for Outlook for the sales team.
• Implemented Web-to-lead to track and solve leads from the website.
• Used Salesforce Email Services for Email to Case and sending out Customer Notifications using Workflows.
• Implemented Knowledge bases for self-support of the agents and created multiple Communities for customers, partners and employees.
• Configured and Implemented Live Agent to enable real-time online chat with the customers.
• Created different Workflow rules and Approvals for various campaign processes and maintained data cleanliness and accuracy by adding custom validation rules and custom formulas.
• Used Salesforce Chatter to provide real-time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Created various reports (summary reports, matrix reports, pie charts, dashboards and graphics) and report folders to assist managers to better utilize Salesforce as a sales tool and configured various reports for different user profiles.
• Integrated with PeopleSoft FT at the back end with Salesforce as User Interface and a bi-directional integration using Informatica on demand.
• Installed and used various AppExchange Apps such as DupeCatcher, Exari Sales Accelerator and S-drive.
• Extensively involved in Unit Testing using Test Methods using Force.Com utilities.
• Used the sandboxfortesting and deployed code to the target instance after testing.

Environment: Saleforce.com platform, Sales Cloud, Service Cloud, Apex, VisualForce, Live Agent, Knowledge, Communities, Workflows, Approvals, Validation Rules, Salesforce Chatter, PeopleSoft FT, Informatica on Demand, Reports, AppExchange, Sandbox.

Confidential, Edison, NJ

Salesforce Developer/Admin

Responsibilities:

• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce and Force.com IDE.
• Developed Salesforce.com workflow rules and triggers using Apex for updating fields based on division records.
• Administered and supported CRM application for 1500 users in marketing, customer service and sales.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.
• Customized Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of SOAP API.
• Added users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Used Salesforce Content to organize, share, search and manage content within organization and across key areas of the Salesforce application.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Developed Salesforce.com ETL processes using Cast Iron, Java and Sales force Web Services API.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Implemented Assignment rules, Escalation rules to enable proper routing of cases to the case team members and workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders and archive the information in the organization.
• Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
• Administered Salesforce.com applications and migrated data from different environments using Cast Iron tool.

Environment: Saleforce.com platform, Apex Language, Visual Force, Java, Force.com IDE, SOAP API, Salesforce Content, Data Loader, Workflow & Approvals, Custom Objects, Custom Tabs, Profiles, Sharing Rules, Public groups, Email templates, Cast Iron, AppExchange, Microsoft Outlook, Web Forms.

Confidential

Sr. Java Developer

Responsibilities:

• Involved in designing and developing a framework and development of mockup screens and web portals.
• Used Java, WebLogic 5.1, 6.1 and 7.1, EJB 2.0, Java Mail, Struts, Servlets, JSP, JMS, XML, HTML, JDBC, SQL, Oracle 8i and JavaScript.
• Installed and configured WSAD as a development environment.
• JSP Pages are written using Custom Tag Library which create standard tag used in the application.
• Used easy soft driver to connect to a flat file and to retrieve data.
• Used XML in some modules using DOM to send the data to and from the server/database
• Worked with team members to setup development environment using CVS, PVCS, WebLogic 5.1,6.1 and 7.1 and Oracle8i.
• Used CVS for version control of the product.
• Used JSP’s to create the front-end screens for the module and Struts framework to develop the web Tier.
• Involved in writing Business Objects, Service API’s, Data maps, Entity classes to the corresponding existing business classes.
• Used Junit to do unit testing of different modules.
• Involved in validating and reviewing team member’s modules.
• Involved in data integration for the new tracking system and other production subsystems using TIBCO 3.5.
• Involved in integration testing of modules in various testing environments.

Environment: Java, J2EE, XML, HTML, LDAP, EJB, JSP, JDBC, Servlets, SOAP, Struts, JNDI, Unicode.

Confidential

Java/Web Developer

Responsibilities:

• Involved in Analysis and Design of the several modules in the Project.
• Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams.
• Designed and developed backend Java Components residing on different machines to exchange information and data using JMS. Coding involved writing Action Classes/Forms/Custom Tag Libraries and JSP.
• Developed the Java components to access content from content providers (via HTTP) to obtain data of various types XML and HTML. Involved in implementing persistent data management using JDBC.
• Developed and maintained GUI using JSP, HTML, DHTML and used JavaScript for front-end validations.
• Created stored procedures and Triggers using PL/SQL. Created tables, Views and other database objects in the Oracle database.
• Involved in performance tuning like database connections related problems and deployment of the application in Web Sphere.
• Involved in debugging and load-testing of the application. Provided production support to the end users and performance tuning.

Environment: JAVA J2EE, JSP, Servlets, JDBC, PL/SQL, XML (DOM and SAX), XSLT, DHTML, HTML JavaScript, PL/SQL, Eclipse, Web Sphere.