Technical Lead Resume

SUMMARY

9 years of experience in the field of Information Technology
Experience in Architecture, Design, Implementation and Support experience in IT Asset Management and IT Service Management using HP solutions and ServiceNow.
Experienced in Customization and Administration of ServiceNow Suite
Experience in Installation, Upgrade and Customization of HP Asset Manager (HP Asset Manager)
Extensive experience developing Wizards, Screens, Workflows and Reports in HP Asset Manager
Extensive experience in data integrations and ETL tools such as HP Connect - It
Knowledge of Oracle PL/SQL, Query Tuning and Oracle Database Administration
Excellent written and oral communication skills

TECHNICAL SKILLS

Tools: HP Asset Manager 9.3, HP Connect-IT 9.3, uCMDB 9.0HP DDMI 9.3, ServiceNow ITSM Suite

Languages: Java, PL/SQL, Visual Basic

Databases: Oracle 9i, 10g, MS SQL Server

Application Servers: Tomcat 5.5

OS: Windows Server 2008, AIX, UNIX

Domains: Asset Management, Finance, Manufacturing

Scripting: UNIX Shell Script, JavaScript

Configuration Tools: Microsoft VSS, Serena Dimensions

Management tools: Microsoft Project

PROFESSIONAL EXPERIENCE

Confidential

Technical Lead

Environment: HP Asset Manager, Connect IT, DDMI, uCMDB 9.0, AIX 5.3Win Server 2008

Responsibilities:

Requirement analysis, design, development and testing the various components involved in the project
Development of Connect-IT scenarios to load Hardware/Software inventory data from multiple sources such as CA, DDMI etc.
Develop Connect-IT scenarios for uCMDB-AM integration to bring in CI data.
Perform Normalization of software titles in the Asset Management System
Schedule and track to completion, the work items assigned to the team members

Confidential

Project Lead

Environment: HP Asset Manager, Connect IT, AIX 5.3, Windows Server 2003Tomcat 5.5

Responsibilities:

Requirement analysis, design, development and testing enhancements to the system
Feasibility study and implementation of new modules in the system
Schedule and track to completion, the work items assigned to the team members
Review, Test and Promote changes from the QA environment into Production
Coordinate with HP on the products and resolve bugs identified in AM and CIT
Troubleshoot and resolve any performance issues in the application
Conduct weekly status meetings and milestone meetings
Coordinate with Process management and Quality Assurance groups
Handled Asset Manager software upgrades( versions 5.11, 5.12, 5.22 and 9.3)
Accomplished SW title normalization using Software Asset Management (SAM) Module
Redesigned Software compliance counters using SAM Module
Developed workflows to reclaim licenses for Software License Management
Developed wizards to facilitate add/modify and transfer of Licenses and Desktop assets
Developed Connect-IT Scenarios to bring in Software Licenses into ACT-IT
Developed Connect-IT Scenarios to load Desktop assets and Installations into ACT-IT
Upgraded Asset Manager Client and server components and Connect IT
Development and enhancement of Software Request Management module in ACT-IT
Redesigned Asset reports to improve performance for faster asset lookup
Implemented workaround process in the Software compliance reports to handle suite licenses (accounted under multiple counters). This was critical during upgrade from version .

Confidential

Technical Lead

Environment: Oracle PL/SQL, forms, Reports 9i, Shell scripts

Responsibilities:

Requirement Analysis
Prepare work plan, estimation and scheduling
Assign & Track the work items of team members
Analyze and resolve critical Production issues within SLA
Work with IBM to for migration of Oracle 9i to 10g and testing
Install and configure Oracle 10g Application server on AIX 5
Implement eReceivables for new business groups to replace manual collection process
Gather requirements from clients for enhancements/changes to the existing application
Conduct monthly Service Level Agreement meetings
Prepare dashboard and status reports reporting into senior management

Confidential

Team Member

Environment: PL/SQL, Java, JSP, UNIX Shell Scripts

Responsibilities:

Confidential

Team Member

Environment: Bank Master, UNIX Shell Scripts

Responsibilities: