SUMMARY

• Information Technology Professional with extensive experience in business analysis, project management, procurement, technical support, quality assurance, and data analytics.
• With a deep understanding of business acumen and cross - functional environments, highly capable in leading diverse resources to work as a team to complete projects within allocated time and budget to achieve all project goals.

TECHNICAL SKILLS

Programming Languages: Visual Basic, HTML, JavaScript, UNIX, Linux

Software: CA Service Desk, CA BOXI, HP Quality Center 10, MyEclipse Blue 10/10.5, Teamsite 7.2, Rational Team Concert 4.0, Rational ClearQuest 7.0, Rational Requisite Pro 7.0, Rational Test Manager 7.0, DKHelp 4.0, HP OpenView, PsychConsult 3.0/4.0/5.0, SAP 2.1/3.0, WordPerfect, 5.1/6.0, MS Word, MS Excel, MS Project 2007, MS PowerPoint, MS Visio, MS SharePoint, Lotus Notes 8.5, Lotus Quickr, Lotus 1-2-3, Lotus Smart Suite, Lotus Approach, Adobe Photoshop, SPSS, Crystal Reports 8.5/9.0/10.0/ Developer 11.0, Clarity, iRise Definition Center, iRise Professional Edition, iRise Reader 7.3, ITAM, ILOG 7.1,Splunk 6.0

Operating Systems: Windows 3.1/95/98/2000/ XP/Vista/7.0

Databases: MS Access 97, SQL Server 6.5/7.0/2000

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Big Data / Splunk Administrator Consultant

Responsibilities:

• Provide recommendations for design of Splunk infrastructure.
• Onboard new data sources in Splunk.
• Troubleshoot Splunk Server and Forwarder issues.
• Assist clients with creation of Splunk search queries and dashboards.
• Documentation of internal Splunk implementation and deployment procedures.

Confidential, Chicago, IL

Software Programmer Specialist

Responsibilities:

• Responsible for managing Splunk business releases for customers.
• Responsible for installation and configuration of Splunk on multiple platforms.
• Responsible for deployment of Splunk Forwarders on AIX and Linux machines.
• Troubleshoot Splunk Server and Forwarder issues for 500+clients.
• Assist clients with creation of Splunk search queries.
• Successfully managed Initiation and Planning Phases of Quality Center to ALM 11.5 Upgrade project with an estimated cost savings of $200,000 annually.
• Delivered business critical applications during monthly minor and quarterly major releases using SDLC methodologies.
• Conducted project kickoff meetings with stakeholders to verify scope and minimize scope creep.
• Focused on creation/improvement of internal project management process for team.
• Provide software procurement recommendations (such as using Axure rather than iRise application) to management generating an annual cost savings of $35,000 to company.
• Managing Business Rules Management Software (ILOG) license reconciliation project to identify ILOG eligible servers that can be pooled to decrease (PVU) license counts and contribute to the company’s cost savings initiative.
• Managed Integrated Development Environment (IDE) Migration project, reducing the IDE license cost by 93%.
• Managed ClearQuest SQL Server 2008 release to stabilize the application on a supported version of SQL Server.
• Lead and triaged support incidents for team.
• Create and generate helpdesk statistic reports for management using CA Boxi tool.
• Website Administrator for internal department website using Teamsite.
• Create and generate reports to remediate software license discrepancies.
• Current department Local Security Administrator responsible for approving role based requests for access.

Confidential

Support Lead/Associate Application Developer

Responsibilities:

• Served as Support Lead for team which resolved approximately 500 support tickets per month.
• Maintained highest resolution of helpdesk tickets within one business day for entire team.
• Provided help desk support for IL, Texas, NM, and OK employees serving approximately 3,000 employees.
• Provided manual, user acceptance, and regression testing for ClearQuest and Quality Center releases.
• Wrote technical documentation for help desk and software procurement processes.
• Wrote user guides and documentation for software applications such as ClearQuest.
• Implemented interface changes to ClearQuest web client.
• Performed regression and manual testing of our internal web based application.
• Evaluated logical designs to write test plans and test cases.
• Provided helpdesk support and testing for internal electronic learning application.
• Provided verification of development software licenses for management for over 60 applications.
• Provided one-on-one training to end users.
• Managed all software requests for IL location.
• Provided help desk support for approximately 1000 internal software applications.
• Provided customer support to approximately 3000 internal clients.
• Performed software installations for Illinois based users.
• Responsible for quality assurance testing of department intranet site accessed by 3000 employees.

Confidential, Chicago, IL

Professional Services Intern

Responsibilities:

• Designed web interfaces using HTML and XML.
• Designed and created reports using Word and Crystal Reports.
• Edited documents and reports for department.
• Performed quality assurance testing of online assessments.
• Created scripts on internal web based platform.
• Created an online demo using JavaScript.

Confidential, Pittsburg, PA

Quality Assurance Analyst/Technical Support

Responsibilities:

• Promoted to QA position within nine months of employment.
• Debugged and manually tested PsychConsult software.
• Provided recommendations to development team.
• Created and implemented test plans and test cases.
• Assisted Technical Support with troubleshooting issues.
• Provided technical support to PsychConsult clients via phone and email.
• Performed software installations and server upgrades.
• Utilized HTML for updating Askesis website.
• Edited user documentation.

Confidential, Schaumburg, IL

Procurement Specialist

Responsibilities:

• Liaison between Accounts Payable for suppliers and buyers.
• Procured PC, workstation, hardware and software equipment.
• Procured administrative and technical service contractors.
• Acquired quotes used in determining fair market value.
• Interfaced with suppliers for EDI enablement.
• Resolved shipment and payment issues for management.