Summary of Experience:

• Working experience on Siebel CRM on different technical modules which includes Siebel Application Configuration, Siebel Server Admin including Siebel Environment setup, Server Configuration and Siebel upgrade on Siebel versions 7.8 & 8.1.
• Expertise in Siebel Server Installation/Configurations, Gateway Installation. Significant contribution in setting policies and standards for Project supports.
• Expertise in Siebel Enterprise Integration Manager (EIM) & Enterprise Application Integration (EAI) , Unix Scripting on Siebel 7.8 and 8.1.
• Experience in Project management tools like Microsoft office pack, TOAD, SQL developer, Appache tomcat, Bridge clarify, putty.
• Experience in eCommunications and esales modules with CRM industry experience.
• Strong knowledge in Siebel Architecture and Siebel Data Model and proficient with Siebel Tools and client in configuration and customization of Siebel Objects at multiple levels like but not limited to Applets, Business Components, Screens, Views, Joins, Links, Pick Lists & Toggle Applets.
• Expertise in development/test environment setup and database extracts, Siebel administration, Deployment and Repository-SRF migrations.
• Experience in implementation of workflow Policies, Workflow Monitoring agents.
• Expertise working with Unix Operating system.
• Experience in Siebel EAI, especially on inbound/outbound web service, virtual business component etc.
• Experience in Setup and load balance the Siebel Components in different environments. Expert in load balancing the environment by testing and monitoring the system performance.
• Experience in Siebel Vanilla Enterprise setup/ Database Installation and upgrade of enterprise to Customized version.
• Experience in Siebel CRM upgrade from 7.8 to 8.1. Automated the Data migration process with zero down time upgrade process using real time interface ‘Oracle Golden gate’.
• Experience in managing Siebel application and system enhancements to improve business performance by appropriate capacity planning, Siebel application performance tuning for Pre-production environments.
• Knowledge in Siebel Application Performance tuning and core crash investigation.
• Experience in Siebel Implementation Methodology involving modifying of Data Object layer, Business Object Layer and User Interface Layer using Siebel tools.
• Expertise in Server maintenance activities like health checks, archiving/clearing log files/crash dumps, etc.
• Experience in test management tool such as Quality Center (QC) and change management tool such as Bridge Clarify.
• Experienced in handling new project single handed thereby understanding the client requirements and putting them into practice without any escalations.
• Good experience in telecom service providing industries like Techmahindra, British telecom, CBeyond with appropriate Siebel CRM implementations.
• Motivated to take independent responsibility as well as to contribute to be a productive team member. Strong Team building and mentoring skills and excellent Team leadership capability.
• Strong Logical and Analytical Reasoning, Excellent Management, Excellent Communication with good Listening, Presentation and Intrapersonal.
• Ability to work in a team environment with strong interaction and collaboration

Technical Skills:

SIEBEL CRM Skill set
Siebel 8.1, Siebel 7.8, Siebel Configuration, Siebel Tools, Workflows, Enterprise Application Integration, Enterprise Integration Manager, server administration

Operating system
Microsoft Windows 2000, 2003, 2007, XP, Solaris 9, 10 , Red Hat Linux

Databases
Oracle 8i/9i, 10g, 11g

Web Servers
SunONE , IIS6.0

Programing Skills
Core java(JSK 1.5), XML, Unix, C, C++, ASP.NET

Middle ware
IBM MQ 5.3, 6.0,7.0 & Oracle Golden Gate

Project Management tools
Putty, HP QC, Bridge Clarify, SOAP UI, Site Minder V6.x, Microsoft Office pack, TOAD, SQL develop
Professional Exprience:
Confidential
Java developer
Confidential is a telecommunications and information technology company based in Confidential. Founded in 1999 by Jim Geiger, Cbeyond, which developed the world's first 100% Voice-over Internet Protocol (VoIP) network, provides voice, data, mobile, and cloud services to over 60,000 small and medium-sized businesses in 14 markets across the domestic United States. Cbeyond offers a range of managed services for small and medium-sized businesses.
Responsibilities:

• Hands on experience in Siebel Server Installation/Configuration, Gateway Installation, SWEAPP Installation/Configuration.
• Hands on experience in integrated Siebel with multiple systems using Siebel Enterprise Application Integration (EAI) & EIM process.
• Hands on experience in automated bulk data loads using cron scheduler on respective root directory of Siebel web servers.
• Responsible for creation of workflows for integration as per requirement of project.
• Responsible for creation of inbound/outbound web service as per requirement.
• Hands on experience in bulk data load using EIM, sql loader, shell scripts on Siebel.
• Hands on experience in performance tuning of the SQL’s queries on oracle database.
• Involved in fixing the configuration and data issues, provided the root cause analysis for the issues on Siebel environment.
• Responsible for creation of scope assessment for knowledge transfer (KT) to rest team.
• Hands on experience of creation of Screens, Applets, BCs, BOs, Drilldowns, Joins, Links, Pick Lists, MVLs to achieve functional requirements on Siebel environment.
• Involved in guidance performance (GP), and defining ongoing support model, Pre & Post GO-Live task on Siebel Server , web server and oracle database.
• Responsible for Development and maintenance of the Siebel integrations using batch (EIM) & Real time (EAI)integrations on Siebel environment.
• Hands on experience in Automate all the batch jobs using shell scripts on Siebel.
• Involved in Execute the server administration tasks, monitoring the server components & maintained the Siebel environment.
• Involved in Carry out Daily & Weekly status meeting with Client, Vendors.
• Responsible for Issue management and root cause analysis preparation and client updates provision to senior management.
• Involved in managing Daily & weekly meeting with Team for work progress.
• Managing onshore and offshore team so we can monitor and maintain operation 24/7 as per client business needs.
• Responsible for Updating and tracking of documents in share point portal.

Environment: Siebel 8.1, Oracle 11g, Unix scripting, Putty, SOAP UI, Site Minder V6.x, Microsoft Office pack, TOAD, SQL developer, Microsoft Windows 2007, XP, SunONE, Solaris 10
Confidential
Senior Siebel Consultant
Tech Confidential provides programming services for the telecom companies in the United States and internationally. The company engages in the business of telecommunication software, software engineering, e-business, and the Internet. It offers services in OSS, BSS, network design and engineering, testing, security, embedded and mobility, and business intelligence. The company engages in the application outsourcing and offshoring of mission critical telecom applications. It provides services in the areas of consulting, solution integration, and professional services.
Responsibilities

• Hands on experience in Siebel Server Installation/Configuration, Gateway Installation, SWEAPP Installation/Configuration.
• Hands on experience in Installing & configuring of Siebel Client, and Tools.
• Hands on experience in apply quick fixes and patches for Siebel server and Siebel web server Extension (SWSE) on Siebel enterprise.
• Hands on experience of creation of Screens, Applets, BCs, BOs, Drilldowns, Joins, Links, Pick Lists, MVLs to achieve functional requirements on Siebel environment.
• Expertise in Installation and maintenance of Siebel database.
• Responsible for creation of workflows for integration as per requirement of project.
• Expertise in Installation and configuration of server ancillary like Siebel marketing server, chart server, apache based web server, email communications, Siebel client and tools .
• Hands on experience in Trouble shooting and debugging issues on Siebel server, Gateway server and web server.
• Hands on experience in Promote Repository from Development environment to Production environment, SRF migrations and generate browser scripts across the Siebel enterprise.
• Expertise in automating server jobs using batch scripting on Siebel enterprise.
• Responsible for configuration of responsibilities of employee in Siebel enterprise.
• Creation of local environment and perform Database Extract to the developers.
• Expertise in Import and export of Repository across different Environments from test development to production deployment.
• Involved in Application sanity testing and ability to write test cases.
• Involved in configuring Siebel user management that includes Organization, position, responsibility analysis and creation for employee in Siebel enterprise.

Environment: Siebel 8.1, Oracle 11g, Unix scripting, Putty, SOAP UI, Site Minder V6.x, Microsoft Office pack, TOAD, SQL developer, Bridge Clarify, Microsoft Windows 2007, XP, SunONE, Solaris 10
Confidential, UK
Siebel Server Admin
Confidential is designed to cater CRM solutions to all retail customers of British Telecomm, UK. OneView is considered as the fourth biggest Siebel Implementation consisting of more than 50 application servers, 10+ webservers with external load balancers and clustered gateway. This application has 17 pre-production environments comprising of more than 150 servers which are used for Development, Unit Testing, Integration Testing, Performance Testing, Training Environments and Disaster Recovery. Now, they decided to upgrade its environment from siebel version 7.8.2.14 to 8.1.1.5.
Responsibilities

• Hands on experience in Database Upgrade from siebel version 7.8.2.14 to 8.1.1.5. and important role in Golden Gate implementation.
• Involved in preparation of Siebel and Network architecture documents, Disaster recovery plan documents for upgrading Siebel enterprise.
• Hands on experience in Installation and Configuration of Gateway Server and Siebel Server for Siebel version 8.1.1.5 on Solaris and Windows Platform.
• Hands on experience in Installation of data base server, configurations on database server.
• Hands on experience of Review current server, components, availability of server configuration on gateway server.
• Involved in Running DB Configuration Wizard on Siebel environment.
• Hands on experience in maintenance of “Data Transfer Tool” DTT which is a custom Siebel Application developed by BT to automate the deployment of metadata LOVs, PDQs, Lookup Data, etc. onto Test and Production environments. It is used in combination with “Data Transfer Import” DTI which is a deployment tool used to export XMLs from DTT Database and import these on target Test/Production environments.
• Hands on experience in Running Repository Merge on Siebel Environment.
• Hands on experience in creating Siebel release build packages and rolled-ups for deployment onto further environments using automated Build Tool – RAT Repository Admin Tool . RAT is used to automate the processes of SRF Compilation, Repository Export and Import, checking in DTT xmls into VSS, generating the VSS extract and sending emails to all stake holders once the build package is available for deployment.
• Hands on experience in Changing SADMIN password at Enterprise level and Component level for security purpose.
• Hands on experience in Promote Repository from Development environment to Production environment, SRF migrations and generate browser scripts across the environment.
• Involved in monitoring Siebel application for its stability and track Siebel services and server components on respective Siebel server.
• Involved in Carry out Daily & Weekly status meeting with Client, Vendors and business Management.

Environment: Siebel 7.8, Siebel 8.1, Solaris 10, Oracle 10g, 11g, Unix scripting, Putty, HP QC, Bridge Clarify, SOAP UI, Site Minder V6.x, Microsoft Office pack, TOAD, SQL developer
Confidential, India
Siebel Server Admin / Developer
One View is one of the 14 strategic platforms identified within BT. It is based on Siebel eCommunication Version 7.8. Largest Siebel Implementation in Europe and largest Siebel Program executed from offshore within BT CRM space. One View is designed to provide 360 view of the customer. This means all the details related to each customer are organized within Siebel. This application effectively handles the Residential and Business Customer data, integrating Customer Billing information, Order processing for BT Mobile Subscriptions, Service Requests related to Mobile & ISP Services apart from other functionalities.
Responsibilities:

• Hands on experience in Siebel Server Installation/Configuration, Gateway Installation, SWEAPP Installation/Configuration.
• Hands on experience in Installing & configuring of Siebel Client, and Tools.
• Hands on experience on Server maintenance activities like health checks, clearing log files/crash dumps, etc.
• Involved in Release Deployments starting from CITs (development servers), End to end (E2E) servers to Production environment.
• Hands on experience in Manage and monitor server tasks and components.
• Experienced in supporting large database, trouble shooting and debugging issues.
• Experience in handling basic Core crash and SARM analysis and responsible for performance tuning.
• Involved in creation of local environment and perform Database Extract task on oracle Databse.
• Hands on experience on maintenance of static data like LOVs, smart scripts etc.
• Hands on experience in Import/Export Repository across different Environments and execution of BAU EIM jobs.
• Involved in implementing In-Life changes on Production that includes configuration as well as Database changes on respective Siebel server and Oracle database.
• Responsible for documenting all the processes and issues for future reference and benefit of the team.
• Responsible for handling systems performance and resolution of production/Test incidents, which may require 24x7 coverage.
• Involved in Raising Service Requests to Siebel Support and tracking the root cause.
• Having a strong knowledge over the change management, release management, Order management and handled in life delivery well.
• Communicating with other teams to resolve issues and perform day-to-day operational support functions within Siebel Environment.
• Used to do daily health checks on respective Siebel server and web server to 17 test environments and Production environment.
• Involved in Application sanity testing and ability to write test cases for respective scenario.
• Implement workarounds to resolve the Fault and maintain minimal service impact.
• Prepare Weekly and Monthly Faults Statistics Report through the Bridge, which helps us to track the inflow of the faults. Based on this report the repeated issues could be addressed on the problem record.

Environment: Siebel 7.8, Solaris 10, Oracle 10g, Unix scripting, Putty, HP QC, Bridge Clarify, SOAP UI, Site Minder V6.x, Microsoft Office pack, TOAD, SQL developer

Confidential
Java developer
To achieve the goal proactive monitoring Dashboards were developed. This also helps the customer to view each and every environments status. To know how many cases are open for each and every user Workstack Report Tool was developed with Bar Graph and Pie Chart details. This application helps in trend analysis Development/ASG teams needed the access to Application and Enterprise logs generated in OneView for analysis & problem solving purpose, Log Retrieval Tool was developed to search & view the required logs.To overcome the manual work of changing the log level, Change Log Level Tool was developed.Classification Tool provides the ease for analysis to determine how many bridge cases were classified and solved by particular user for particular stream.
Responsibilities

• Involved in Preparing software architecture and designs patterns for different tools as per requirement.
• Developed Log Retrieval Tool using Unix shell scripting on Siebel Server.
• Developed Dashboards tool using core java and hibernate for database connection.
• Involved in development of Workstack Report Tool using Core Java on web logic server and tested the Tool using Junit.
• Developed Change Log Level Tool using Unix shell scripting on Siebel server.
• Involved in development of Classification Tool using Core Java on web logic server and tested the Tool using Junit.
• Expertise in error handling and debugging issue on server or web server.
• Responsible for capturing the requirement from the end users for development of tools for different purpose.
• Involved in preparing schedules for work, attending and chairing various conference calls with end users.
• Responsible for creating Business Design Documents, Source to target Matrix, Unit Test Cases, Performance tuning steps.
• Proficient with Software Development Life cycle (Agile methodology).
• Provide second line support for Dashboards including handling faults raised by users and carrying out various proactive maintenance activities, to minimize fault levels.
• Involved in determining nature of fault, fault resolution, etc for respective tool. Providing the satisfactory solution to the faults.

Environment: Unix shell scripting, Core Java, Hibernate, Web logic server 10.3, JUnit, Oracle 10g, MS SQL Server 2000.