SUMMARY

• A Goal Oriented SAFe® and CSM Certified Agile Product Manager with over 15 years of comprehensive experience in Information technology, Software engineering.
• Strong Skills in Agile Product Management Customer Service, Planning / strategy, as well as business principles and processes.
• An understanding, innovative individual who has an excellent sense of teamwork, to get results by instilling commitment, trust, fairness, and loyalty.
• Experience in: Agile Product Management, Business Process, Product Owner Skills, Business Liaison/Lead, Product Roadmap & Strategy, and Applications Development, Sales force CRM (financial, Service and Marketing cloud)
• Business: Agile Methodology, Product Strategy, Product backlog grooming, Sprint Planning, writing user stories and acceptance criteria, Saas, Paas, continuous - X development. Waterfall methodology, use cases, sequence diagrams, Product Demos, customer relations, COGNOS BI.

TECHNICAL SKILLS

Software:  MS Office Suite, HP Agile Manager, ALM, Visio, Sales Force CRM

Technical:  Big Data, HBase, Hadoop, MAPR, Rest API, Kafka Messaging, Programming languages (C, OO Perl, Java, JavaScript, HTML), Web services

PROFESSIONAL EXPERIENCE

Solutions Architect 

• Team Lead for a portal transformation and migration efforts from OO Perl, JavaScript technologies to a J2EE based spring and hibernate framework.
• Managed the Ad portal for various Time-warner customers like CNN, TBS, TNT, Cartoon network.
• Worked with stakeholders and asset leads on old and new display ads for the above websites.
• Mitigated inline banner ads issue delivered via DART (DoubleClick tool).
• Delivered Perl and JavaScript based packages during Site enhancement efforts.
• Led team efforts during the round the clock deployment and enhancements of customer online Ads for CNN webpage during the 2009 presidential elections.

Confidential,Duluth, GA

Product Manager

• Product Owner for a Department of Labor (DOL) initiated project leveraging sales force CRM ecosystem into the financial and insurance portals.
• Manage Product delivery and Infrastructure teams in product roadmap, business engagements for Salesforce integration project for Transamerica insurance agent’s portal.
• Own product backlog and led backlog grooming Managed an onshore and an offshore Deloitte Digital team.
• Reviewed project plans and coordinated software development activities including the planning and execution of new releases throughout the entire software development lifecycle.
• Designed new salesforce driven product features based on customer interactions including Sales, marketing, Security, legal/compliance
• Developed proof-of-concept prototypes of new product features in a B2B environment
• Managed bug/issue tracking for multiple client projects, assess risk and prioritize backup/security resolutions across multiple systems/teams.
• Managed the Salesforce workflow from customer interaction to Registration, opportunity to sale of the products and payment via docusign
• Platform/Infrastructure integration for community, Sales, marketing, and financial services using Sales Force CRM’sForce.com ecommerce platform

Agile Product Manager/Owner

• Managed web portal that enables HP support to get customer device (Storage, server, networking) information from database for remotely connected devices.
• Managed multiple tasks/projects and multitasked within a fast-paced technology-driven organization and delivered products and functionality as per stakeholders’ expectations during every quarterly release.
• Defined the product roadmap based on the strategy and vision; managed prioritization (within SAFe principles) and trade-offs among customer experience, site performance and operational support load.
• Drove the product and marketing efforts to support the company's overall strategy and goals.
• HP Split Work: Led Scrum team to deliver 2015 HP Company split (Re-IP) work to ensure customers get the same quality and seamless experience for their applications and devices post the split.
• Led internal/ external collaborations in a B2B ecosystem and handled all customer issues, team escalations during pre and post production.
• Managed and Triaged defects to bring the backlogs (both Business and defect) to a low risk state.
• Worked with the solution architects, UX Engineers, and ensured the Scrum team understood the requirements and underlying technologies well enough to craft out task and test fixtures for the Sprint user stories to deliver a robust end-to-end solution.
• Constantly presented and demoed working software to customers/stakeholders and upper management during the end of Sprint cycles and also during preproduction phase (Grand Demo). The Audience would include upper management (VP level, Director of testing, Sr. directors from various upstream/downstream assets application passes through).
• Led the team as a Product Manager for an inflight platform(PaaS) re-architectural initiative involving Hadoop ecosystem, BigData, MapR with HBase backend. All the data processing were done using MapReduce functions.
• Worked with Architectural team to phase out the RDBMS database to Non SQL non-relational dB and analytics capability (HP Verica).
• Led the team to meet the Continuous-X capability in terms of Build, test and release, oversaw implementation of GitHub, Ansible (Docker), Web Scan (Fortify, webinspect) on cloud infrastructure.
• Managed an IPaaS implementation on proprietary platform ecosystem using the above technologies to serve as a SaaS service for storage, networking customers
• Oversaw and communicated build, deploy, testing cycles to the Governance/Release Train management during situations wherein Automation did not exist.
• Met with Business users and customers on regular basis to get feedbacks and in the process craft any new requirements or address existing ones. This assured and ensured we stayed connected all the time.
• Project Manager for an outsourced cloud based project (European Company) that cut maintenance and Windows upgrade costs and ensured sustained usage of the customer tool (A saving of approx. $6M /year).
• Received recognitions from HP Management for making a difference, product achievement and contribution.

Solutions/Business Lead 

• Led team efforts in front end re-architecture of myVerizon e-commerce customer page incorporating widgets for better performance and customer experience.
• Liaised between businesses, technical and testing units to ensure a mutual understanding of processes and applications. Provided input into developing and modifying systems to meet client needs and developed business specifications to support these modifications.
• Enhanced the myVerizon to comply with section 508 for visually impaired users, a major milestone for the customer page.
• Release lead for the Bi-weekly production, came up with mitigation plans during build issues and downstream asset failures.

Lead Software Engineer

• Led the team efforts to enhance web-based remote monitoring functionality for the company manufactured satellite broadcast equipment iPump6400. The developmental efforts were complemented by ISO 2001 driven ATP test fixtures.
• Owned and re-architectured the on-demand video delivery mechanism tool via browser for both live and file based content distribution resulting in an improved remote monitoring and controlling and overall customer experience.
• Co-Authored and reviewed Customer, Admin guide, software and test procedures with Tech writers for the above product used extensively by FOX news network, Jones Radio, ABC News.