SUMMARY:

• To obtain a challenging position as Application/Production support Lead/Analyst to utilize my expertise in production support skills.
• Over 12 years of experience in IT including as Application production support /DB developer/ ETL Developer/Network Analyst with Client Server and Web - based enterprise applications. Experience includes requirements gathering, user interaction, design, testing & Production support of enterprise applications.

TECHNICAL SKILLS:

Programming Languages:  Java/J2EE,Oracle,PL/SQL,EJB,JSP

Scripting Languages:  Java Script, VB Script, Shell Script, JIL

Operating System:  UNIX/Linux, Windows-XP/7, Wind-2003, MainFrame ISPF,TSO,JCL, VMWARE

Tools:  Misys Loan IQ, Informatica Power center 9.x, Datastage 8.1, CVS, VSS, Quality center, Toad for Oracle, Remedy 7, Clear Quest, AntHillPro, SQLPlus, Winscp, PUTTY,JIRA,ITRS Geneos, Jenkins,GIT,Puppet, Autosys with CA Workload Automation, IBMDB2(CLP,EDITOR), VisualStudio, SSMS, AquaData Studio, Git,GitHub,Jenkins,Nagios, ServiceNow,Venafi

Servers:  WebLogic8.x,WebsphereApplication3.5/4.0,Apache,Tomcat,JBOSS,OracleDB, MS-Sql Server 2008, Unix/Linux, Windows 2008 R2,Windows 2012R2

Web Languages:  VB.Net, HTML, XML, XHTML

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Senior Application Production Support Analyst

• Grant and revoke user access to LiMS/Mandate Applications
• Investigate and resolve the user’s Mandate Limit Approval issues
• Investigate and resolve the Overage Start Approval process issues
• Investigate and resolve the LiMS Workflow List setup issues
• Help Business users to install the LiMS add on to MS Word
• Answer to the Business Users Questions and Concerns
• Refresh the Limit Views in Production as per business user’s request
• Update the VMS configuration table setup as per VMS business user’s requirement to send the MARS files to downstream (VMS)
• Responsible for running, monitoring the MRHL (Mortgage Risk Home Lending) batch Prod run
• Wrote JIL scripts for MRHL Application and tested in lower environments
• Create CR, Problem, Incident tickets and WO in ServiceNow
• Trained on Venafi SSL Certification management tool.
• Created SSL certificates in Venafi and Installed those certificates on Windows Application and Web Servers in PROD/UAT
• Renewed the expired SSL certificates in Venafi and installed those on PROD/UAT Servers
• Worked on Monitoring system Nagios and repositories
• Installed and configured Jenkins and created parameterized jobs to kick off builds for different environments. 
• Managed the team's source repository through SVN and continuous integration system using Jenkins  
• Managed source code repository, build, and release configurations, processes, and tools to support daily development, test, and production build and software deployment operations. 
• Source code admin - Manage and configure SVN / GIT , resolve issue regarding source code management, manage branching and merging, code freeze process. 
• Responsibilities include developing complex build, test, provision, secure and deployment systems and providing support to a large community of developers and testers.
• Deploy the Code changes in to PROD Application Servers and Web Servers
• Deploy the SQL code changes, Atuosys JIL scripts, into UAT&Prod environments for MRHL(Mortgage Risk Home Lending) Application and LIMS Application
• Attend the release and deployment meetings with Dev, Business and Testing teams
• Attend daily Production status calls to discuss Production issues with DEV, Business, BAU and QA teams
• Perform in-depth troubleshooting of complex environment and configurations issues.

Environment: LiMS Application, MS-SQL,Windows 2008 R2, Windows 2012R2, Autosys11,11.3, SSIS,SSMS, RHEL 6,PAC200 Remedy, ServiceNow, Jenkins 2.7,Git,Github, Venafi, Window 7 Enterprise, .NET, Web Servers, Application Servers

Confidential, Mclean, VA

IT Environment Engineer DevOps

Responsibilities:

• Responsible for the Build , Setup and Configuration of development and test environments to support critical Applications (PSL, MRS,CORPAM and Phoenix SFVA)
• Ensures that those environments closely emulate the production environment.
• Accountable for verifying the successful Build and deployment of the integrated code base and for promoting successfully built code to the integrated code stream.
• Responsible for configuring and integrating the developed software with the production platform.
• Review and d eploy the JIL Scripts in SIT, UAT and PROD environments.
• Diagnosis and analysis issues for test, production and backup recovery systems.
• Acted as a primary liaison between Business and Development teams, including QA , Product Management and Technical Operations .
• Played a key role in implementing multiple assignments under various timelines and ensured completion of all tasks and routine schedules.
• Created and implemented system changes for environmental issues, emergency change requests and break fixes and followed the Change Management process.
• Developed run books and maintained knowledge base for use by all Tiers in Application Support.
• Deliver code changes from Dev to SIT and SIT to UAT using Clearcase project explorer
• Configured the Data Source using the WLS Admin Console in DEV and SIT environments
• Configured weblogic JDBC connection pools with databases like Oracle, My SQL, MS SQL Server, MS Access and DB2.
• Deploy the Data Source to the target Servers in the Domain
• Monitoring and Testing the Data Sources
• Deploy the code changes in DataStage server (lower environments)
• Update JDBC Data Source properties in WLS Admin console
• Update Data source connection properties
• Stop and re-start the Connection pool whenever the application was gracefully shutdown
• Bounce WebLogic Servers (Admin,Rule&ManagedServers)in DEV,SIT &UAT environments
• Participate in release team meetings
• Attend the release and deployment meetings with Dev, Business and Testing teams
• Perform in-depth troubleshooting of complex environment and configurations issues.

Environment: Oracle DB 11.x, IBM DB2, Sybase DB 15.x, Datastage 9.1, Rapid SQL 8.1, UNIX/LINUX, Ab Initio ClearCase7.1, ClearQuest, Jenkins 1.565.1, GIT, Remedy 8.1,ServiceNow, Windows 8,Auotsys 11.3, Weblogic servers 11g,Tomcat 8,Puppet,Docker,Jenkins,Git

Confidential, Reston, VA

Senior Application Support Analyst

• Batch execution by Autosys based on the run book provided by the Dev team
• Investigate reporting and security issues related to transaction STP workflow
• Data import/export, Trade Netting, custody reallocations, security transfers, block trades, Crystal Reports by SIMCORP DIMENSION(SCD)
• SimCorp Dimension Communication, Transaction Status, Calculation and Message queue servers
• SWIFT instructions, confirmations, matching
• Review the JIL scripts before insert in to the database
• Bounce Weblogic (Admin, Rule and Managed) Servers in DEV,SIT and UAT environments
• Log the defects in clear quest tool
• Create the tickets to track the bugs in BOT (Business operating Testing) and IUAT
• Monitor the batch runs
• Check the status of batch jobs in Queue Message,Fin Calc and STP Servers in SCD and re-queued them if jobs in hung or failure status
• Check the work flow logs in Power Center Work flow Monitor
• Review the Autosys failure job logs and escalate to the Dev and Business validation teams
• Update the SP every batch run error logs and batch execution reports
• Write SQL queries to validate the data and find the missing records
• Create the IM and CM tickets in Remedy
• Attend the BOT and IUAT execution 24/7 Hot line conference
• Attend the weekly team meetings
• Familiarize with Change and Release management in Remedy
• Familiarize with Clear Case and Clear quest
• Quick learner, efficient, self-motivated and success oriented
• Strong problem solving skills

Environment: Autosys11.3, Unix/Linux,Oracle11gr2 DB, Informatica Power Center client 9.x,SimCorp Dimension 5.6,Remedy7, AB Initio, IBM Rational Clear Quest, Clear Case, VMWare Client 5.1,Toad for Oralce 9.5,Wndows 7,WebLogic Server Ver 10.3,TIBCO,Jenkins,ServiceNow,Remedy

Confidential, Charlotte, NC

Production Support Analyst

• Responsible for running, monitoring in the SIT, UAT and Prod B1CORE, B4CORE, B3CORE (ZONE1 U.S Domestic, ZONE4 Canadian, ZONE3 Singapore) batches.
• Investigating the failure jobs issues in the batch runs and fixing those
• Supporting Internal and External data exchange using FTP and NDM processes for various Feeds
• Data loading and Unloading in MainFrame(TSO,ISPF and JCL)
• LoanIQ service packs deployment and upgrades to newer versions in Windows Servers
• Configured the destination (Target) server/directories in UNIX Server to NDM’ed the Loan Iq batch files (GLora, GLSSR,FACS,Adaptive,Mars) and reports (P&L, IQSweeps, GLOutstanidng balance) to the downstream applications
• Configured the web files in asp.net environment
• Windows 2008 R2 Server - Application installation and configuration, General Security and Access Permissions- Experience building and supporting Application Servers
• Involved in AutoSys job scheduling migration project from Misys Loan IQ environment (front &back end) batch net jobs scheduling
• Experience supporting CA Technologies Workload Automation AE with both UNIX and Windows environments.
• Extensive knowledge of Job Information Language (JIL).
• Expertise in Job Scheduling environments CA Workload Automation AE (AutoSys Edition),  Autosys WCC Scheduler
• Assisted implementation/upgrade of AutoSys Workload Automation AE 11.x, Autosys WCC11.x, troubleshoot errors, and documentation/procedures.
• Installing and configuring Siteminder webagent on IIS server
• Application support for asp, .NET based hosted internal website
• Windows 2008R2 Servers deployment, troubleshooting and configuration
• Deployed the Reports to SQL Reporting Service 2008 Server
• Configured the Report Manager Security in SQL Server Reporting Services
• Renewed and installed the SSL certificates in SIT, UAT and production Windows Servers
• Creating the SVNBuild #s and deploying those in SIT, UAT and Prod by AntHillPro
• LoanIQ Client Notice processing done by RightFax fax service.
• Creating Various Reports for Users
• Standard (batch) reports like Position reports, General Ledger Reports, Inventory, P & L Trial Balance, Fee & Interest, Daily revolver, Internationals reports, Metrics and Daily Activity.
• Ad-hoc Reports like Lender share report and Positions by ledger.
• Familiar with change, incident and release management
• Excellent verbal and written communication skills

Environment: MisysLoanIQ,Windows-7,Windows2008R2,Linux,MainframeDB2,TSO,ISPF2,JCLs,MS-SQL,Sybase,DB2, VisualStudio, .Net, AntHillPro, PAC2000,TOAD,AquadatStudio, AutoSys with CA, TortoiseSVN, SSRS,SSIS, SSMS, JIRA

Confidential, Charlotte, NC

Production Support Analyst

• Responsible for running the Batch GRC(Global Rates Currencies), Batch NGRC(Non Global currenices), RADAR, MONOLINES and BCM processes and monitor the processes.
• Did the Impact runs to compare with Production runs.
• Load the Trades to the CVA batch and Radar for batch processing
• Monitor the Credit Studio files and above 3.5 MillionsTrades/ day deliver to the CVA batch and RADAR.
• Monitor the logs in UNIX machines (server grid 3000 engines) in CVA batch.
• Reran the failure jobs in CVA batch DELTA Job calculations and Risk jobs.
• Handled multiple releases in Production Oracle Database successfully
• Analyzed the requirements to develop the initial high-level design.
• Extensively worked on Oracle 11g, PL/SQL programming, Performance Tuning, Stored procedures, triggers, packages, table partitioning and other Oracle specific concepts and Data analysis
• Responsible for generating the batch GL (General Ledger) reports and sanity check of the reports before send to the business users.
• Responsible for granting and revoking the users’ access in ORACLE DB, SYBASE DB, UNIX production servers of CVA.
• Knowledge of Incident management/Release management (creating RFCs) in Maximo for code deployment and coordinated the releases in production.
• Deployed the Dynamic Web project on a TOMCAT Server
• Deployed the code changes into production Oracle Data Base
• Deployed the JAR files in to production all Unix servers
• Answered the queries of Business users, Finance groups and Traders.
• Developed complex SQL queries using Joins and Views.
• Investigate the production issues and fix the bugs in production.
• Fixed the bugs detected during Unit Testing, Integration testing.
• Wrote and modified Build scripts, shell scripts to automate release processes.
• Supported the application in production and implemented Service requests.
• Create the JIRA tickets to track the bugs in production.
• SQL*Loader is used to load 3million Trades from flat files to DB temp tables
• Used DBMS JOBS and Autosys to schedule jobs
• Excellent oral and written communication skills and very quick learner to learn new skills and tools

Environment : Unix, Windows 2003/XP, FIX Protocol 4.x, Web logic application Server, Java/J2EE, JSP, Java Scripting, Oracle 11g, SYBASE DB, PL/SQL, Autosys, Toad for Oracle, Aquadatastudio, Maximo, JIRA

Confidential, Naples, FL

Data Stage Developer

• Interacted with End user community to understand the business requirements and in identifying data sources.
• Implemented dimensional model (logical and physical) in the existing architecture using Erwin. 
• Studied the PL/SQL code developed to relate the source and target mappings.
• Helped in preparing the mapping document for source to target.
• Worked with Datastage Manager for importing metadata from repository, new job Categories and creating new data elements.
• Designed and developed ETL processes using DataStage designer to load data from Oracle, MS SQL, Flat Files (Fixed Width) and XML files to staging database and from staging to the target Data Warehouse database.
• Used DataStage stages namely Hash file, Sequential file, Transformer, Aggregate, Sort, Datasets, Join, Lookup, Change Capture, Funnel, Peek, Row Generator stages in accomplishing the ETL Coding.
• Developed job sequencer with proper job dependencies, job control stages, triggers.
• Used QualityStage to ensure consistency, removing data anomalies and spelling errors of the source information before being delivered for further processing.
• Excessively used DS Director for monitoring Job logs to resolve issues.
• Involved in performance tuning and optimization of DataStage mappings using features like Pipeline and Partition Parallelism and data/index cache to manage very large volume of data.
• Documented ETL test plans, test cases, test scripts, and validations based on design specifications for unit testing, system testing, functional testing, prepared test data for testing, error handling and analysis.
• Used Autosys job scheduler for automating the monthly regular run of DW cycle in both production and UAT environments.
• Wrote Configuration files for Performance in production environment.
• Participated in weekly status meetings.

Environment : IBM DataStage 8.0 (Designer, Director, Manager, Parallel Extender), Oracle 10g,SQL Server 2008, DB2 UDB, Flat files, Sequential files, Autosys, TOAD 9.6, SQL*Plus, AIX UNIX

Confidential, Little Rock, AR

System Administrator

• Responsible for the installation and configuration of Sun Solaris Operating System on different Sun product Servers.
• Responsible for the Managing group accounts, user accounts and permissions.
• Responsible for the upgrades of Operating System applying patches.
• Responsible for installation, configuration and maintenance of Web servers, Middle Ware Servers, Database Servers and Informatica Power center/DataStage ETL tools.
• Installed and configured the NIS,NIS+ and NFS servers

Environment: UNIX, Windows, Oracle, Netscape Navigator, WebLogic, Informatica, DataStage Perl and Shell Scripts.