Relevant Skills

• 4.8 years of experience in Analysis, Designing and Development in IT industry.
• Extensive CISCO CVP and Java/J2EE knowledge.
• Experience on Web services integrations with CRM and other systems
• Contributed as Developer, Designer and Tester at various stages of career.
• Well versed with CISCO CVP an IVR application.
• End to end involvement in CVP IVR solution at IDEA
• SCJP 1.4 Certified (88%)

Education & Experience

• Master of Computer Application

Relevant Skills

• Skills: CISCO CVP,Java, J2EE, Struts, XML, JavaScript and EJB, Web Services.Hibernate, Spring frameworks.
• Languages: C/C++, Java,VXML.
• Operating System Concepts: WINDOWS.
• RDBMS/DBMS: Oracle 10g, MySQL
• Domain Knowledge :
• Travel & Logistics and Health Insurance
• Enterprise Applications - IVR-CRM,IN,SMC integration
• Telecommunication-IVR solutions
• Tools/Equipments
• Java Development : Eclipse , CISCO CVP Studio, RAD, MyEclipse.
• Application Server: Weblogic, Websphere
• Web server : IBM http server,tomcat
• OO modelling: Visio
• Bugs/project Tracking : Bugzilla, Mercury quality center
• Version control system : Clearcase

Distinctions/Awards:

• 2005: Star rating for the year 2005-2006.
• 2006: Appreciation from Higher Management of Satyam & CIGNA on a change request (CR was withdrawn from CIGNA designer) during Project INBOUND PROCESSING.
• 2007: Appreciation from Higher Management of Satyam & UPRR for the work performance shown during Project Work.
• 2009: Star rating for the year 2009-2010.

Training attended :

• 3 week training on Java/J2EE organized by Satyam Computer Services Ltd., Hyderabad.
• 5 days training on Hibernate organized by IBM India Pvt Ltd., Pune.
• 3 days training on Method and tools organized by IBM India Pvt Ltd., Pune
• 2 weeks training on Health Insurance Domain organized by Satyam Computer Services Ltd., Hyderabad
• 1 week Quality Management System training organized by Satyam Computer Services Ltd., Hyderabad

Work History:

• July 2005 to July2008: Confidential as Software engineer.
• July 2008 to till date: Confidential as Senior Software engineer/Team leader.

Projects Undertaken:

• IDEA IVR

Client: Confidential Organization : Confidential Role: Team lead Duration: Jan2009 to till date Team Size: 14 Description: Confidential operates on 23 circles, with a present subscriber base of 32 million. The CVP solution caters to self-service for both post paid and prepaid subscribers. IVR services and application are specific to each circle. The solution consists of the following key components:

• VXML Application - VXML application will front end the caller to provide services like 'Billing Information', 'Recharge Details' and other service related information. VXML Application will capture the services accessed by the caller and the same information will be into the MQ Queue as an XML Packet (from where a Windows Service reads this information and update into the DB).
• Middleware application: The VXML application will interact with this Middleware application for activation/deactivation of Value added services and fetching current balance and validity information from third party IN services.
• Java Services: The call data formed as a XML packet is sent to MQ from where this service asynchronously reads the packet, parses it and sends it to the database calling stored procedures.
• Reporting Module - This module will read the information from MQ Queue and update/insert the rows into the DB accordingly. This module also displays the information to the user in the report format as per the requirement.
• Admin Application - This module provides a GUI to manage the Users and to Add/Modify/Del operations for Services.

Contribution

As a Team lead from IBM side my responsibilities included

• Requirement analysis and design.
• Project execution Documentation
• Coding.
• Code and document reviews
• Unit and Integration testing
• System testing & Deployment
• Bug fixes.
• Coordination with client for UAT and for requirement gathering and analysis.
• Team mentoring and coordination.

Environment: Languages : VXML2.0,Java Database : Oracle10G Tools : CISCO CVP Studio,VXML server,Websphere6.1, Clearcase, Toad. O/s :Windows server 2003

• IVR monitoring system

Client: Confidential Organization : Confidential Role: Team lead Duration: July2008 to Dec,2008 Team Size: 3 members Description: IVR monitoring System(i-Track)development. Prior to i-Track various IVR system components like the Voice Gateways, VXML Gateways, Load Balancers, Soft switches, VXML Servers, CICs were monitored manually which involves the heavy manpower use and not efficient. We introduced the automated, centralized web based monitoring tool to cut down the cost and for efficient monitoring of the all the IVR components. The tool also contains a built-in alerting mechanism to compare the measured parameters, with defined thresholds and displays or SMS the same to monitoring personnel.

Contribution

As a Team lead my responsibilities included

• Requirement analysis and design.
• Project execution Documentation
• Coding.
• Code and document reviews
• Unit and Integration testing
• System testing & Deployment
• Bug fixes.
• Team mentoring and coordination.

Environment: Languages : JAVA,J2EE,Struts,Spring,Hibernate Database : Oracle10G Tools : Websphere6.1, Clearcase, Toad. O/s :Windows XP

• EVMS(Electronic Van Management System)

Client: Confidential, U.S.A. Organization : Confidential Role: Module Lead Duration: Jan,2007 to till date Team Size: 5 members

Description: EVMS is a web-based application, developed to establish an electronic process, which eliminates numerous phone calls and allows all stakeholders to monitor the status of the order. Train Dispatchers, Corridor Managers, Field Managers, and Crew Dispatchers use the EVMS system to create and monitor orders for van services used in transportation of personnel and materials for the railroad. Likewise the van vendors also use the EVMS application to accept, reject, or counter propose van trips and to update the order status.

Contribution As a module lead my responsibilities included

• Analyzing the requirements
• Project execution Documentation
• Coding using EJBs, Struts, Servlet, JSP and JavaScript.
• Code and document reviews
• Testing - Unit testing and integration testing.
• Defect and Bug fixing.
• Onsite/Offshore coordination.
• Discussion with customer on technical issues.
• Mentored junior developers by providing technical guidance and motivating them to meet the tight deadlines.

Environment: Languages : JAVA, J2EE,XML,Java Script, EJB Framework : Struts Database :Oracle Tools :Weblogic8.1,VSS(Visual Source Safe), Eclipse3.2, Toad. O/s :Windows XP

• Claim Repository

Client: Confidential, U.S.A. Organization : Confidential Role: Team Member Duration: July,2005 to Jan,2007 Team Size: 10 members Description: This is an initiative from Confidential to consolidate all the data into Repository. As Confidential has many claim Engines to process claims data from the corresponding engines is routed to their specific data base. These databases are merged and the data from all the Claim engines is routed to a single central repository which houses all the data for Confidential health Insurance domain. The project comprises of two modules one is the backend Mainframe module another is the Web module. The web module comprises of reports and maintenance pages which would be used by the Cigna Health Insurance Customer support team. The application is used to generate detailed reports of various claims along a claim life cycle .The application is also used for tracking of the claims status and location.

Contribution As a Team Member my responsibilities included

• Requirement analysis.
• Project execution Documentation
• Coding.
• Code and document reviews
• Unit and Integration testing
• Vantive and bug fixes.

Environment: Languages : JAVA,J2EE,XML,Java Scrip Database : Oracle Tools : Weblogic8.1,VSS(Visual Source Safe), Eclipse3.2, Toad. O/s :Windows XP