SUMMARY:

• 11+ years of IT experience in Pega PRPC platform, Java, J2EE and related technologies
• 9+ years of PRPC (Pega RULES Process Commander) experience. Multi - project experience as a Lead System Architect
• 1+ years of Java/J2EE based experience. Work experience as onsite/offshore Technical, Software Engineer in Java/J2EE projects
• Pega Certified Lead System Architect (CLSA), Certified Pega7 Upgrade Expert
• Experience includes varied domains like Health Care, Banking, Financial Services, Insurance etc., working with teams of expertise at renowned organizations
• Worked as an onsite-lead, point of contact, for teams of varying sizes and complexities with onshore-offshore as well as onsite-only models
• Work experience includes being point of contact for business, designing complex applications, integrations, guiding team members, code reviews, performance tuning of production apps etc.,
• Thorough knowledge and experience in developing process-centric applications based on rules- engine and business process management systems
• Worked on developing and configuring almost all types of rules than can be found in a complex application - Integration Services, Connectors, Declarative, Decision rules, Data Pages, Responsive UI, mobile, parallel processing jobs(agents) etc.
• Good experience in developing applications that make use of procedural and declarative programming paradigms
• Hands-on experience in integrating Pega with multiple systems using Services, Connectors using majority of industry standards like SOAP, HTTP, MQ, File Listener etc.
• Worked on projects that needed case-management, circumstance-valued, date-qualified, security-intensive rules provided by the PRPC System
• Experience in projects that made good use of Agile methodologies like Scrum, Rational Unified Process (RUP)
• Extensive experience in design, development, testing, migration and deployment of PRPC (PegaRULES Process Commander) and Java/J2EE based web applications
• Extensive web application development experience with J2EE components like Servlets, JSPs and EJBs
• Worked on projects that made extensive use of SOAP for enterprise-level integration requirements
• Experience with web scripting languages like JavaScript and also worked on applications that make good use of AJAX techniques
• Proficiency in developing secure web applications using JSPs, Servlets, Java Beans, XML, JDBC, JavaScript and HTML
• Extensive experience on Oracle databases with coding experience in PL/SQL stored procedures and functions
• Experience with various Application Servers: Web logic 8.1, Web sphere Application Server 6.0, JBOSS and Apache Tomcat-5.0
• Possess good communication and interpersonal skills, an excellent team player, works towards the growth of an organization
• Worked in mortgage, health care, insurance divisions, with experience in processing involved, development of complex, scalable, secured, robust, performance-optimized applications

TECHNICAL SKILLS:

Languages & Tools: PEGA Platform 7.2.1, 7.x, 6.3 SP1, 5.x, 4.x, J2EE, Servlets, JSP, JDBC, EJB 3.0, SOAP

PEGA Frameworks: CPM, Smart Adjust, KYC, PMF, AES, SCE, Pega mobile

Messaging: IBM MQ

Servers: WEBLOGIC, IIS, WEBSPHERE, Apache Tomcat

Operating Systems: Windows NT, Windows 98/XP/2000, UNIX

Web Technologies: HTML, XML, DHTML, JavaScript, AJAX

Databases: Oracle 10g, DB2, SQL Server 2008

Design Tools: Microsoft Visio 2003/2005 Professional, Eclipse

Verticals: Banking, Financial Services, Insurance - Auto, Home, Health, Health Care

PROFESSIONAL EXPERIENCE:

Confidential, GA

Lead System Architect

Responsibilities:

• Design and architect the application for Provider data maintenance where demographic changes are managed through complex systems & processes
• Develop key components of application involving REST Connectors to external systems, cascading edit changes across entities, multi-level approval process
• Design Data model for the Provider data with key entities for enterprise reuse
• Work in scrum with multiple teams, coordinating across streams, mentoring developers
• Work with business in designing key application components, receiving feedback, communicating with teams and implementing features
• Solution being developed under stringent deadlines and high-visibility
• Design reusable engine layer to host validations, integration points, utilities intended to be used across applications
• Work with BAs, Scrum masters to co-ordinate Sprint planning, reviews, backlog grooming, story conception, user demos etc.

Environment: Pega7 V7.2.2, Siteminder, SQL Developer, REST, Postman, SOAP UI, PLA, WebSphere, Oracle 11g

Confidential, MD

Lead System Architect

• Solution for end to end quoting process of insurance benefits for various medical, dental and vision products administered by Broker, Sales representatives and Underwriters
• Design, development of various Pega components critical to application implementation - Services, Flows, Decision logic, Agents etc.
• Lead team of developers and also participate in end-to-end implementation of critical features of the application
• Conduct, participate and contribute to interactions of the technical team with various business user groups to gather requirements, demo capabilities, user input and training
• E-mail integrations, exposing application functionality with Services and consuming external integrations for typical functions
• Designed and developed POCs for future strategic projects and Pega7 features and capabilities

Environment: Pega7 V7.2.2, HCIF, PCS, SQL Developer, SOAP UI, Toad, Fiddler, PLA, WebSphere, Oracle 11g, REST

Confidential, CT

Lead System Architect

• Deliver a new market-facing set of Dental DPPO (DentaCom) plan options that provide groups of Exclusions and Limitations (Es&Ls) to deliver plans to improve affordability and match competitive offerings
• Focused on customer-centricity, start to re-platform Confidential ’s foundational DPPO processing platform (DentaCom) to support greater plan and benefit flexibility with potential for localization and personalization
• Have the ability to configure fine-level detailed E&Ls on an exception basis to facilitate competitive takeover for key client prospects
• Enhance the underwriting and pricing tools required to support sets of Es&Ls plan options for 2016
• With the current system and product capabilities, products are housed on three different platforms, there is limited product flexibility and current systems are antiquated and rigid
• Today's "band-aid" approach to meet market needs is unsustainable. We laid the foundation for Confidential to be able to be at parity with competitors and to drive the strategic initiatives.
• Expand and enhance pricing and underwriting tools to manage the new plan designs
• Plan & Claim Rule Modularity and deployment of Flexible Benefits/Exclusions and Limitations
• Deliver a new market-facing set of Dental DPPO (DentaCom) plan options that provide groups of Exclusions and Limitations (Es&Ls) to deliver plans to improve affordability and match competitive offerings
• Part of a multi-team effort to collaboratively develop the application based on Pega SCE framework, simultaneously working with the Pegasystems’ Framework teams on feature suggestions/improvements
• Extensively leveraged various features of the Framework - module configurations, event codes, automated-routing
• Designed and built the application based on Collections, Data Pages, Data Transforms, Data Tables etc., enabling the usage and support for on-the-fly customizations by business users
• First-of-its-kind usage of newly introduced elastic search features with Pega7 and associated functionality
• Reduced maintenance, time to change, flexibility of plan configurations for the Payment rules by multi-folds
• Intuitive UI with intent-driven processing, back-end processing, legacy integrations with necessary authentications have been developed
• Lead multiple development streams providing design, development, code reviews, guidance to client members to enable folks on Pega development
• Integrations involved first-of-its-kind in Confidential involving MQ, REST etc., working with mainframe, legacy teams
• Solution delivered under high-visibility, multiple teams new to the technology, constrained resources, teams working in Scrum and Waterfall in tandem, and succinct timelines with 100% success and client delight

Environment: Pega7 V7.2.1, SCE FW, SQL Developer, Toad, Fiddler, PLA, JBOSS, Oracle 11g, DB2, REST API, IBM MQ, SoapUI

Confidential

Lead System Architect

• End-to-end transformation of the way Confidential business operates across different departments - marketing, product management, sales & service and backend finance
• Gradual decommissioning of multiple legacy applications bringing all end users to a common platform which will result in a coherent and seamless user journey
• Processes that are implemented involve configuring market offerings & campaigns, onboarding new customers, servicing them through their entire lifecycle, payment collection and issuing refunds and accounting for all possible financial transactions in a customer’s lifecycle
• Lead multiple modules of work streams to develop integrations, UI, calculation logic, SOAP Services to perform adjustments, refunds etc.
• Provide technical guidance to parallel work streams
• Review code, provide additional design, support to developers
• Handled communications on a regular basis with business
• Provide user training and necessary transition activities
• Design, development of reports to suit business requirements
• Development of class structure and application stack to support application across multiple geographies
• Additional work included branch-ruleset maintenance for parallel development, performance tuning, code reviews and design development

Environment: Pega7 V7.1.5, CPM, SQL Developer, Toad, Fiddler, PLA, IBM WebSphere, Oracle 11g, MSSQL, SoapUI

Confidential

Lead System Architect

• Lead team to develop various proof of concepts per client requirements
• Client presentations for feature implementations, recommendations, opportunities
• Organization of multiple demos, discussions with leadership teams
• Develop application featuring key Pega components, and newly introduced capabilities
• Development of screens with usability features across desktop, tablet and mobile users
• Support for localization with Japanese font
• Responsive UI with newer Pega7 Controls and data pages to support fast rendering
• Worked closely with customers and stakeholders to provide the best generic BPM solutions
• Comparison of relative benefits by employing Pega for solution development - build for change, intent driven UI, declarative processing etc. have all been demonstrated
• Employed latest Pega7 skin capabilities to develop a robust, model-driven UI component style designs
• Demonstrate new features of the platform to key stakeholders getting their buy-in
• Introduction of technology to teams across verticals demonstrating core product competencies

Environment: Pega7 V 7.1.5-7.1.8 , Frameworks - PCI 712, CPM, KYC, Localization, Pega upgrade scripts, SQL Developer, Fiddler, PLA, IBM WebSphere, Tomcat, WebLogic, Oracle 11g, MSSQL, SoapUI

Confidential

Lead System Architect

• Part of Pega upgrade program to work in close collaboration with Pega ECS team to assess various applications preparing for Pega7 upgrades
• Design & Develop reusable tools to promote efficiency of estimations, upgrade efforts
• Publish whitepapers to enhance knowledgebase of inner-workings of Pega software and key frameworks
• Lead teams to profile, estimate and assist in Pega7 upgrades
• Resolving blocking issues working with Pega support engineers
• Providing training on key areas to team members
• Both tolerance and compliance upgrades have been performed on multiple in-house applications on primary business flows of the applications
• Support to key projects facing upgrade issues and providing guidance
• Key Pega7 features have been studied in detail
• Evolving current estimation models with new utilities, tools develop to assist in more accurately modeling upgrade efforts
• Analysis of viable paths, highlighting key problem areas from experience to enable key stakeholders in taking educated-decisions

Environment: Pega7 V 7.1.5-7.1.8 , Frameworks - CPM, KYC, SA, Pega upgrade scripts, SQL Developer, IBM Designer Studio, Fiddler, PLA, IBM WebSphere, Tomcat, Oracle 11g, MSSQL

Confidential

Lead System Architect

• Development and delivery of applications to meet newly enacted business regulations (CFPB), design of the solution (using integration points and event-based models) to be used as an enterprise-wide communication platform for various applications, based on different technologies, that need to comply with the newly enacted act
• Played the role of Lead System Architect, leading efforts of teams on multiple project streams, delivering applications to production under stringent deadlines
• As a Lead System Architect point of contact for other teams in a big team - involved in design reviews, guardrails compliance, alternate design patterns, best practices, code improvement suggestions, troubleshooting, CoE demonstrations, performance tuning guidance for other project leads in the team
• Design and development of critical components with file processing, parallel batch processing, load share, application health & error monitoring tools, BIX extraction setup for reporting on huge data stored in the application, SOAP integrations, dynamic checklist generation, support of process for multiple levels of reviews, routing and resolution, delegation and management through slickly designed UI, portal components
• Code reviews, task assignments, guiding offshore and onsite teams, co-ordination of efforts across various teams in a complex work environment
• Performance tuning of reports, batch processing, integration components, exception handling design
• Organized interactive sessions with users for demos, introduction to the technology, comparative benefits, gathering user requirements, current possibilities and future growth prospects

Environment: PRPC 6.2 SP2, Oracle 11g, Squirrel DB tool, SQL Developer, TOAD, SOAP UI, SMA, Splunk, PLA, Tortoise SVN, Putty, WinSCP

Confidential, New Jersey

Sr. System Architect

• Played the role of Lead System Architect, leading team, guiding developers during last 6 months of the project
• Design and development of major components in PRPC solution as per technical, functional, performance and business requirements as well as best practices
• Established performance base-line for the Applications, pre-flight tool with adherence to Pega guardrails
• Critically reviewed work of members in the team
• Provided status reports on project progress and outstanding issues and drove the delivery of assigned tasks on schedule
• Involved in design and development of multiple Applications with varied requirements in a fast-paced, challenging environment
• Design and development of Applications strictly adhering to a Framework structure promoting reusability across various implementations
• Development environment consisted of Enterprise Framework layer, COE Framework layers and LOB implementation layers
• Designing and development of complex batch jobs for creating, resolving, and re-opening of work objects
• Involved in development of a complex Credit Card Processing System which adheres to PCI compliance and providing functionality like Add, Update, Authorize and Charge
• Developed Connectors to Integrate Systems with external Systems using Rules like Connect-HTTP, Connect-SQL
• Developed UI Rules like Sections, Harnesses with tricky UI requirements of refreshing, deleting, pop-ups, conditional back-ground colors etc., which needed development of new Controls
• Configuring Portals for different User Roles like Rep, Manager, Auditor etc.,
• Worked on configuring both traditional and Composite Portals
• Created Connectors to connect to Cyber Source Services to process Credit Card transactions
• Created Transaction detail reporting to reconcile daily Credit Card Transactions by integrating with external vendor
• Development of client-side UI validations since sensitive information should not be stored in memory
• Designing and development of an IAC Application which provides reps ability to do AR Transfers. Configured IAC using Gateway component of Pega. Also configured the Application in Pega to Authorize and execute the Flow
• Development of Summary and List View Reports for various User Requirements. Performance tuning of the reports working with DBAs
• Configuring Application with appropriate Ruleset Stack, opening and locking of Ruleset Versions. Managing user access, creation of new Operator IDs
• Restrict access by using Security configurations available in Pega, using Access Roles, Privileges and Access Role to Object Rules
• Additionally, played role of Build Master when required, maintaining Product Rules, packages and deployment of the Application to higher environments
• Creation of Data Tables and configuring UI to enable Users to edit Data instances
• Able to meet stringent deadlines by planning and executing work in a timely manner putting in extra efforts as required
• Using Debugging tools like Tracer, Clipboard, PAL etc., to fix defects and also tools like PLA to analyze Log files in different environments
• Involved in User Training and enablement to transition Applications for correct usage
• Interacting with Users for requirement clarification and enhancement requests, enabling them to understand concepts of Pega
• Guiding developers in design, development, resolving technical issues
• Involved in full-cycle of Application Development, gathering requirements, inception, elaboration, construction and transition
• Worked on Projects involving Scrum methodology, updating Stories, estimating effort, enumerating Tasks, and assigning to a Team of Developers
• Played the role of a module lead in couple of Projects, assigning tasks to off-shore, monitoring, and resolving the issues aroused
• Involved in migration of Application from 5.5 to 6.1 by skimming Rulesets, packaging, migrating and testing end-to-end in Sandbox environment

Environment: PRPC 5.5, 6.1 SP2, DB2, Oracle 11g, Squirrel DB tool, Queryman, SOAP UI, SMA, PLA, Websphere, CA Harvest, Linux, Putty

Confidential, Ohio

Sr. System Architect

• Creation of search reports using List view and Summary view rules of PRPC
• Created Rules for Validation, Integration with external database systems using rules like Rule-RDB-SQL and methods like RDB-Save, RDB-Open, RDB-List
• Modified the User Interface Rules (Harness, Section Rules) as required by the application
• Created Decision Rules ( When condition Rules, Decision Tree Rules, Decision Table Rules and Map Value Rules) and Declarative Rules as per the requirements
• Extensively involved in almost all Phases of the Recommended Build Order making contributions wherever required
• Developed Service(Rule-Service-SOAP) and Connector(Rule-Connector-SOAP) rules, and corresponding activities to add web service capabilities to the application
• Reviewed functional and enterprise Test Specifications
• Involved in Bug Fixing Activities with Lead and System Architects for ensuring quality of the Applications developed
• I nvolved in use case conception, elaboration, construction, and transition phases of Pegasystems methodology
• Extensively used PAL in all phases of development to establish a performance benchmark as well as to evaluate the impact of added processing at various phases
• Involved in migration of the application to a newer version of the system using Product and Product Patch rules

Environment: PRPC 5.1 and 5.4, CPM, MS Office Suite, MS-Project, MS Visio, Quality center 9.2, SOAP, Adobe Photoshop, XML, and HTML, Oracle 10g,TOAD, IBM Web sphere Application Server 6.0

Confidential, Ohio Mar ‘08 - Jun ‘08

J2EE Developer

• Developed the application in Model View Controller (MVC) design pattern using Struts, JSP, and Java Servlets
• Deployed the application using Web Logic Application Server 7.0
• Encapsulated business logic with EJB and Java Beans
• Used Java Script for Client side validation
• Used JUnit framework for unit testing
• Responsible for writing XML, DTD's for Validation
• Involved in front end development of report generation module using Swing
• Followed the Rational Rose (UML) for Full System Development Life Cycle
• Used Concurrent Version System (CVS) as Version Control System
• Designed Class diagrams and Sequence diagrams
• Developed front- end interfaces and involved in development of error-handling code in JSPs
• Involved in development of data-intensive code using EJB entities

Environment: J2EE, Struts, JSP, Swing, Servlets, JDBC, EJB, XML, JavaScript, JUnit 4.0, Rational

Rose (UML), SQL, Oracle 9i, Web Logic 7.0

Standard, New York

J2EE, DB Developer

• Involved in migration of data from legacy FAME database to latest Oracle version
• Responsible for configuring executing and analysis of reports for historical data based on different indices related to various market segments
• Responsible for design and development of applications using J2EE architecture
• Interacted with Business Analysts during requirements gathering phase of the project
• Used EJB components to good effect to implement business logic of the application
• Implemented MVC pattern using Struts framework for web tier
• Designed and developed interfaces to access remote systems using web services, XML, XSL and XSLT
• Used Hibernate for data persistence
• Developed PL/SQL stored procedures and database triggers on Oracle 10g

Environment: BEA WebLogic 7.0, Java, JSP, Servlet, EJB, JDBC, JNDI, Struts, Hibernate, FAME, Oracle10g, Log4J, Eclipse