Production Support Engineer Resume Lakewood, CO - Hire IT People

TECHNICAL SKILLS:

Java, SQL, MySQL, Perl, shell scripting, Unix, Linux, Apache Tomcat, Wireshark, XML, Microsoft Office, Microsoft Windows, Java Servlets/Java Servlet Pages, HTML, Nagios, FIX, Puppet, Git, javascript

PROFESSIONAL EXPERIENCE

Production Support Engineer

Confidential, Lakewood, CO

Responsibilities:

Provide tier two support for complex distributed production environments
Work as a liaison between tier one support and development teams
Evaluate software performance, identifying technical limitations and offering recommendations for improving processes
Develop and automate numerous client specific reports, tracking product latencies and overall performance
Create tools to improve efficiency and accuracy in daily responsibilities spanning multiple teams
Implement configuration changes over multiple applications, adhering to change control process, and documenting changes in centralized ticketing system
Deploy new code releases into production environment
Develop scripts for managing daily data archival, as well as improving/maintaining existing scripts

Multi - Discipline Engineer II

Confidential, Aurora, CO

Responsibilities:

Designed and implemented large web application to meet customer needs
Evaluated system errors including configuration, program and user errors across multiple complex systems
Developed scripts to monitor/maintain system functionality while improving daily processes and efficiency
Configured, setup and maintained Apache Tomcat web servers
Organized and conducted weekly Engineer Review Board meetings
Consulted with customers to identify system requirements and needs throughout software life cycle
Established/managed help documentation, test procedures, system level diagrams and interface protocols

Configuration Management Intern

Confidential, Boulder, CO

Responsibilities:

Created web interface tools used by development team for status tracking purposes
Created/Maintained a variety of scripts aiding configuration management team
Developed and automated daily build reports, helping to align team on differences between concurrent builds.

Firmware Engineering Intern

Confidential, Boulder, CO

Responsibilities:

Developed and executed test cases for various tape drives.
Gathered information regarding various test results and identified possible problems with tape drive.
Helped to improve in-house developed software and language, resulting in numerous changes and additions to language and overall improvement to software.

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Production Support Engineer Resume

Lakewood, CO

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