SUMMARY:

• Over 14 years of professional IT experience with 8 plus years of experience in Confidential CRM, Force.com platform and 6 years as a Java & J2ee developer.
• Worked in all stages of Software Development Life Cycle (SDLC) i.e. Systems Analysis, Design, Development, Testing and Implementation.
• Salesforce 401 certified developer & 201 certified administrator.
• Have experience in 3 full life cycle implementation in salesforce.com.
• In - depth understanding of CLM, CPQ, CRM business processes like Forecasting, Campaign management, Lead Management, Order Management, Account Management and Case Management.
• Expertise in developing UI Components using Visual Force Pages, Lightning Components, Visual Force components, Aura Framework, Apex Controllers, HTML, DHTML, Java Script and CSS.
• Expertise in Back end programming using Apex, Triggers, Scheduler, Web services, Batch Apex.
• Extensive experience in designing of custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts, Actions, Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Dashboards, and Email generation according to application requirements.
• Experience in working with Agile/Scrum environment, Iterative, Waterfall software development methodologies.
• Experience in web technologies like XML, CSS, SOAP, REST and WSDL.
• Proficient in databases like MS SQL Server, Oracle and DB2.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Experience in Data Analysis involving Data Cleansing, Data Conversions, Data transformation, Data Quality Analysis, Data Relationships, Source Systems Analysis and Reporting Analysis.
• Experience gap analysis capabilities involving determining, documenting and approving the variance between business requirements and current capabilities.
• Provided 24 X 7 and 365 days support for Business Critical Applications.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce SFA, Salesforce CRM,Apex Language, Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Workflow & Approvals, Analytic Snapshots

Integration Tools: Force.com Explorer, Force.com DataLoader, Cast Iron Systems, Force.com Excel Connector, JitterBit, Informatica Cloud, Force.com Platform (Sandbox, and Production)

Java/J2ee Technologies: Java 1.5, J2EE, Servlets, JSP, EJB, JDBC, JNI, Java Security, JNDI, JMS, XML.

Databases: Oracle 10g, SQL Server, My SQL, DB2 and Sybase.

IDE: IBM RAD, Eclipse, Websphere, Weblogic.

PROFESSIONAL EXPERIENCE:

Confidential, Burbank, CA

Technical Architect

• Provided Confidential Architecture, Design, Development, Administration and Operational Support.
• Worked on Design, development and coordinate effort to produce Deal Wizard Application which is Lightning Compatible for interactive Wizard solution.
• Developed and implemented Wizard for APPTUS CLM to handle conditionality over Tabs, Sections, and Cross Section Conditionality Questions to generate the Agreement.
• Developed parse functionality to resolve conditionality of a child question that depends on multiple parent questions.
• Worked on Design, Development and Implementing a Lightning Application to replace a Legacy Payments system.
• Payments Application would help Business Affairs to Create and track various types of Payments, payment plan schedule for Talents from Closed Deals and there by Generate Printable Transaction Forms as Check Request, Voucher, Memo.
• Designed the Data model to accommodate all the features of existing system and accommodate new features.
• Developed various lightning components that integrate to form a single point of interactive payment calculator to generate a payment plan.
• Developed functionality for Adjustments, Plan Adjustments, and Generation Transactions.
• Handled the Migration effort of data from Legacy system into the new SF Payments Application.
• Designed and Developed Services to integrate Project, Related data between SF and TVA Application Systems using REST.
• Developed Integration Log system to track callouts and Retry mechanism to process failed callouts.
• Handled Migration Effort of moving code from Dev to Prod Org Using Changesets.

Environment: Saleforce.com platform, Lightning, Apex, Force.com, Aura Framework, Visual Force (Pages, Component & Controllers), APPTUS CLM, REST Services, Data Loader, Dataloader.io, HTML, Ant Migration Tool, Java Script, Eclipse, Windows 10.

Confidential, Santa Monica, CA

Sr Salesforce Consultant

• Worked on Design, Development, Administration and Operational Support for Gamer Org.
• Worked on Design and implementing Dispositioning Solution for case creation from Disposition Hub to have a better control and ease of Dispositioning cases by Agents.
• Extended the solution to be accessible on Service Cloud Console and created new VF Pages and associated Controllers and extensions.
• Implemented Sync of Disposition Master List across different objects to have valid options available using MetaData API.
• Implemented Solutions for Agents to be able to request new dispositions from Console, which are alerted to public group Admins, upon approval these are successfully created and synced across different objects.
• Designed and Developed the Dispositioning Solution by creating new Classes, Triggers, VisualForce Pages, MetaData API using Force.com IDE.
• Created Social Media Personas and Posts for social media cases and providing ease of access for reporting.
• Maintain and create custom Objects, Custom Fields, formula fields, Permission Sets, Validation Rules, Reports, workflow rules, Email Templates.
• Performed Configurations such as creating tabs, Apps, Object Permissions, Creating and maintaining User's, User Permission and Roles, Maintaining Profiles, PageLayout Assignment between different profiles and Record Types.

Environment: Saleforce.com platform, Community, Service Cloud, Apex, Force.com, Visual Force (Pages, Component & Controllers), JQuery, WSDL, SOAP, REST Services, Data Loader, Dataloader.io, HTML, Ant Migration Tool, Java Script, Eclipse, Windows 7.

Confidential, Coventry, RI

Technical Architect / Sr Salesforce Consultant

• Provided Confidential Architecture, Design, Development, Administration and Operational Support.
• Worked on implementing Community Solution to deliver Customized Wellness Solutions, which could be deployed to several clients of Preventure and maintain the orgs.
• Developed Solutions to offer Wellness Surveys, Event Signup, Wellness Activities, Wellness Campaign and Challenges so users can participate and track their progress.
• Worked on implementing new business logic, solution and enhancements (Classes, Triggers, VisualForce Pages, Batch, Rest/SOAP Services) making use of Apex, Visualforce, Force.com IDE, Force.com Migration Tool, SOQL.
• Implemented Human API for Fitbit Integration and maintain a single source for users to track their progress.
• Maintain and create custom Objects, Custom Fields, formula fields, Permission Sets, Validation Rules, Reports, workflow rules and Approval processes.
• Performed Configurations such as creating tabs, Apps, Object Permissions, Creating and maintaining User's, User Permission and Roles, Maintaining Profiles, PageLayout Assignment between different profiles and Record Types.

Environment: Saleforce.com platform, Community, Service Cloud, Sales Cloud, Apex, Force.com, Visual Force (Pages, Component & Controllers), JQuery, ReactJS, WSDL, SOAP, REST Services, Data Loader, Dataloader.io, Informatica, HTML, Ant Migration Tool, Java Script, Eclipse, Windows 7.

Confidential, Austin, TX

Technical Architect / Sr Salesforce Consultant

• Provided Confidential Architecture, Design, Development, Administration and Operational Support.
• Gathered User Stories, charted functional requirements, Design solution, prepare Design Documents, Created Tasks on JIRA, distributed across team members and also played as scrum master with onshore offshore model.
• Worked heavily on Leads (PCLM), Opportunities, and Marketing Activities, to enhance functionality.
• Designed and Developed Batch Apex to notify partners via Email to update Opportunities that are sitting idle for too long and that meet the business segment.
• Automate Notifications to Partners working on Leads/Opportunities when met certain criteria to make progress and not be de-merited.
• Implemented Inbound Email Services to accept Opportunity updates from Partners sent via Emails.
• Worked on implementing new business logic, solution and enhancements (Classes, Triggers, VisualForce Pages, Batch, Rest/SOAP Services) making use of Apex, Visualforce, Force.com IDE, Force.com Migration Tool, SOQL.
• Maintain and create custom Objects, Custom Fields, formula fields, Permission Sets, Validation Rules, Reports, workflow rules and Approval processes.
• Performed Configurations such as creating tabs, Apps, Object Permissions, Creating and maintaining User's, User Permission and Roles, Maintaining Profiles, PageLayout Assignment between different profiles and Record Types.

Environment: Saleforce.com platform, Service Cloud, Sales Cloud, Marketing Cloud, Eloqua, Apex, Force.com, Visual Force (Pages, Component & Controllers), JQuery, WSDL, SOAP, REST Services, Data Loader, Dataloader.io, Tibco, Informatica, HTML, Ant Migration Tool, Java Script, Eclipse, Windows 7.

Confidential, Burlington, MA

Sr Salesforce Consultant

• Implemented E-Commerce on Force.com using High Volume Customer Portal to sell Avid Media Products from shop.avid.com across the globe supporting six languages, in a variety of channels, including subscription models using CloudCraze Shopping cart app from App Exchange.
• Provide Confidential Architecture, Design, Development, Administration and Operational Support.
• Involved extensively in developing new business process and extending the functionality of CloudCraze App per business requirements.
• Worked on implementing new business logic, solution and enhancements (Classes, Triggers, VisualForce Pages, Batch, Rest/SOAP Services) making use of Apex, Visualforce, Force.com IDE, Force.com Migration Tool, SOQL.
• Worked on implementing subscription Project, to be able to sell Digital products on a monthly, Annual Subscription model, Renew Support Contracts.
• Implemented Batch process to send order completion Data as XML Feed to SAP for Finance Reconciliation and Aroma for Order Fulfillment and payment capture.
• Implemented WSDL Service Classes to update orders, item statuses from (AROMA) order management warehouse.
• Implemented JSON REST Services to invoke Licensing, PACE to Deposit Licenses for customers upon purchase of Digital products.
• Implemented various service classes (REST / SOAP) to integrate with Payon (Payment Systems), Tax Calculation Systems, Aroma Order Management System, Logistics Licensing Systems, WebMethods, SAP and .Net Systems.
• Worked in Production Support team troubleshooting, resolve Business Critical Issues for Ecom Operations.
• Worked on resolving various integration issues with payment channels, invalid transactions, payon errors, order checkout, Avalara Tax Calculations on Avid Store.
• Maintain and create custom Objects, Custom Fields, formula fields, Permission Sets, Validation Rules, Reports, workflow rules and Approval processes.
• Performed Configurations such as creating tabs, Apps, Object Permissions, Creating and maintaining User's, User Permission and Roles, Maintaining Profiles, PageLayout Assignment between different profiles and Record Types.

Environment: Saleforce.com platform, Service Cloud, Sales Cloud, Apex, Force.com, Portals, Visual Force (Pages, Component & Controllers), CPQ, CloudCraze ShoppingCart App, SAP, WebMethods, .Net, AROMA, Payon API, Avalara Tax API, WSDL, SOAP, REST Services, Data Loader, Dataloader.io, HTML, Ant Migration Tool, Java Script, Eclipse, Windows 7.

Confidential, Andover, MA

Sr Salesforce Developer

• Worked on implementing new business logic and enhancements (Classes, Triggers, VisualForce Pages) making use of Apex, Visualforce, Force.com IDE, Force.com Migration Tool, SOQL.
• Develop several classes, triggers in APEX for various Business Application such as Firm Platform, Plan Project, DC Plan Intermediary, Systematic Campaign Closure.
• Maintain and create custom Objects, Custom Fields, formula fields, Permission Sets, Validation Rules, workflow rules and Approval processes.
• Performed Configurations such as creating tabs, Apps, Object Permissions, Creating and maintaining User's, User Permission and Roles, Maintaining Profiles, PageLayout Assignment between different profiles and Record Types.
• Create and Customize several Page layouts, search layouts, custom links, and related lists
• Written technical approach and design documentation supporting business needs.
• Worked on Apex and VisualForce to create custom business solutions.
• Worked on the declarative Salesforce application configuration.
• Deployed applications to different environments using Changesets and Migration Tool with Ant.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Email Services, ExactTarget, Data Loader, Dataloader.io, Informatica, Cast Iron, HTML, Ant, Java Script, Eclipse, Windows 7.

Confidential, Detroit, MI

Salesforce Consultant

• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked on various Confidential standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Integrated AppExchange applications like
• Case History Timeline makes it possible for users to create a timeline showing all stages of a case
• Multistep marketing which helps HealthStream plan creates executes and evaluate its marketing schedules.
• Enabled SSO (SAML 2.0) to portal by installing SSL certificate.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Eclipse, Windows XP.

Confidential, Overland Park, KS

Salesforce Consultant

• Created various custom objects as per requirement.
• Added custom fields to Standard objects like Campaigns, Leads, Accounts, Contact, Opportunities, and Cases.
• Created Security settings for Roles and Profiles and managed Security Sharing Settings.
• Developed Validation Rules for the Custom Objects and Workflow rules and Approvals for some fields.
• Created various reports (matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Implemented Salesforce PRM to enable cross channel collaboration.
• Integrated (Cast Iron) PeopleSoft Financial tools to enable greater visibility into customer account information.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Eclipse, Windows XP.

Confidential, Hoffman Estates, IL

Java/ J2EE Developer

• Worked as developer to implement the coding to business change for the MyGofer Grocery Expansion Project.
• Analyzed the Design, suggest changes and performed coding across various modules.
• Used design patterns such as Value Objects, Business Objects and DAO’s.
• Developed and performed code changes to JSPs for presentation on SNC devices allowing the user to pickup and validate the packages for the order.
• Implemented coding for business change across modules of KIOSK, MPU, and SNC projects.
• Implemented changes to the Web Service Client using Axis to reflect the changes from WSDL made by WMS.

Environment: Java, J2EE, Servlets, JSP, Swing, JavaScript, SOAP, XML, HTML, DHTML, Log4j, DB2, ClearCase, Tomcat, JBoss, Windows XP, Linux.

Confidential, St Louis, MO

Java/ J2EE Developer

• Worked as developer, analyst for several projects.
• Documented the requirements and there by analyzed and involved in design, code.
• Implemented MVC Architecture using Struts.
• Used Spring MVC for developing the E-Commerce Application.
• Used Apache Velocity Templates, JSP for presentation which invoke the Java Beans to interact with Controlling Servlets.
• Used JavaScript, Regular Expressions for Form Validations.
• Implemented JFreeChart Libraries and EJS charting software for developing Interactive Graphical Reports.

Environment: Java, J2EE (Servlets, JSP, Velocity Templates), Struts, AJAX, Hibernate, Spring MVC, JavaScript, Axis, JFree Chart, EJS Chart, XML, XSLT, CSS, HTML, DHTML, Log4j, Oracle 9i, Subversion, Ant, Weblogic, JBoss, Tomcat, Sybase Jaguar, Sun Solaris, Windows XP.

Confidential, Atlanta, GA

Java/ J2EE Developer

• Worked with BA in requirement Analysis and prepared detailed software requirement document (DSRS).
• Involved in Use Case Realization, Use Case Diagrams, Sequence Diagrams and Class Diagram for various modules.
• Identified the core technical services required for Driver’s module, which can be started earlier and used as base for different functional areas of implementation.
• Developed Action Classes, Forms, Action Servlet as per the Struts Framework.
• Used AJAX calls for validating, authenticating user logon and for License Issuance Module.
• Used JSF to develop some screens for handling events and input validations.
• Performed the Front end Validation for Driver’s License Module using JavaScript and Dynamic HTML.
• Use Case Realization for Driver's License Module.

Environment: Java/J2EE (JSP 1.1, JSF 1.1, Servlets, EJB 2.0), JavaScript, XML, XSLT, CSS, AJAX, HTML, DB2, Struts 1.1 Framework, JDBC 2.0, WebSphere 6.1, RAD 6.0, ClearCase, Windows XP

Confidential, Fallon, IL

Java/ J2EE Developer

• Designed the Application using Struts and J2EE design patterns, this includes coding business components and interfaces to be used by the team for the system development.
• Implemented Hibernate Framework for data persistence with Oracle 9i.
• Used XML Schema for data transmission.
• Developed server-side common utilities for the application and the front-end dynamic web pages using JSP, JavaScript HTML/DHTML and CSS.
• Designed and generated reports.
• Co-ordinate with QA for testing, Production releases, Application Deployment, Integration and conducting walk- thru code reviews.

Environment: Java, J2EE (JSP, Servlets), JavaScript, XML/XSL, XSLT, HTML, WebSphere, WSAD, Oracle 9i, CVS, Struts 1.1 Framework, Tiles, Hibernate and Windows 2000.

Confidential, West Valley, UT

Java/ J2EE Developer

• Developed the web application using JSPs and Servlets to deploy on Weblogic Server.
• JDBC connection pools were used to connect with Oracle Databases.
• Developed Bean Managed Persistence Entity Beans to obtain and update the Sales, Product and Manufacturing data.
• Developed the PL/SQL stored procedures, which embedded some of the complicated queries.
• Designed applications like opinion polls and surveys to be part of the application using JSPs, Stateless bean and PL/SQL.

Environment: Java, J2EE, BEA WebLogic Server, OOAD, XML, Oracle 8i, Oracle PL/SQL.

Confidential

Java/ J2EE Developer

• Designed ASP.Net pages, controls and launched the application on IIS.
• Developed a search engine for retrieving data from the Oracle database server.
• Involved in design, development and implementation of the site.
• Designed and developed web pages and modules using HTML, JavaScript, Servlets, Java Applets and JDBC.

Environment: Java, ASP .Net, HTML, IIS, JavaScript, Servlets, JDBC, Apache, Oracle.