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Mobile Device Management Engineer Resume

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Irving, TX

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TECHNICAL SKILLS:

Mobile Operating Systems: IOS, Android, Windows Phone, Windows 10 Mobile, BlackBerry

Operating Systems: Windows, Windows Server, Mac OS X, BlackBerry Enterprise Server

Mobile Technologies: SOTI, Citrix XenMobile

Productivity: Microsoft Exchange ActiveSync, Microsoft Office

Network Connections: Wifi, Bluetooth, Mobile Hotspot, Tethering, VPN

Programming and Markup languages: Visual Basic, HTML

PROFESSIONAL EXPERIENCE

Confidential, Irving, TX

Mobile Device Management Engineer

Responsibilities:
  • Planned, tested, configured, implemented and administered various mobile solutions such as Confidential, Confidential, SOTI, XenMobile, BlackBerry Enterprise Server
  • Planned and executed migration of 30,000 users from Exchange ActiveSync to XenMobile
  • Evaluated, tested and deployed (configured and implemented) 25,000 PeopleNet devices using SOTI MobiControl mobility solution  
  • Administered Confidential management consoles, created and deployed device profiles, reported metrics, provided device application - level support, ensured corporate security compliance, performed upgrade and version testing  
  • Converted 25,00 0 end-users from Confidential to the Confidential Mobile Device Management infrastructure by retiring users, and assisting with integrating all mobile device users to the Confidential platform  
  • Installed, upgraded and configured BlackBerry Enterprise Servers  
  • Successfully managed and supported Android, iOS, BlackBerry and Windows devices for all previous employers
  • Created users, groups, mailboxes in Active Directory and assigned appropriate permissions
  • Familiar with Enterprise Mobility concepts such as BYOD, COPE, and DEP
  • Created, updated, and maintained user training materials and FAQs, and uploaded them to SharePoint for other team members and end-users
  • Created custom weekly reports to reflect system performance and end users’ activity
  • Researched, tested, documented, and troubleshot mobile device issues and pre-released software for certification in the environment
  • Tested and evaluated new devices against enterprise applications by maintaining a strong working knowledge of released products, taking ownership for product improvement, and participating in pre-released activities and BETA programs  
  • Ability to quickly absorb new information and passionate about learning new technologies
  • Strong troubleshooting, analytical, and problem-solving skills: Can manage and prioritize several projects to meet deadlines  
  • Proactive, organized, and detail-oriented  
  • Ability to think and operate as a team player: Open and confident communicator through written and interpersonal communication; I have executed projects with teams of 2 to 30 people; Ability to work independently when appropriate
  • Committed to providing outstanding customer service  

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