SUMMARY:

• 7+ years of professional experience in Application Software Designing, Development, Testing and Implementation.
• 4 Years of experience with Sales force Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration in Salesforce.com CRM and Force.com Platform.
• Implemented CPQ solution using Apttus CPQ & Contract Management for various customers in industries.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment.
• Expertise in standard Salesforce configuration that include workflow rules, page layouts, Record Types, Approval Processes, Assignment rules, Validation rules, bulk Triggers, etc.
• Worked closely with Business Users to enable business process using SFDC.
• Acquainted with SalesForce.com sales policies and procedures.
• Experienced in building Custom Applications that includes administration, configuration, implementation and support experience with Salesforce.com platform.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Proficiency in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, and various other components as per the client and application requirements
• Posses hands - on experience in developing Apex triggers, apex classes, batch apex, schedule Apex, Webservices and test classes.
• Experience working on Customer and Partner portals and the new Salesforce communities.
• Experience using various deployment techniques like Changesets and Force.com IDE
• Working knowledge in latest salesforce features like lightning app builder, process builder and lightninig components.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Worked in Agile environment and have exposure to tools like JIRA, HPQC and rally.
• Experience working on integration using REST and SOAP web services.
• Experience in interacting with business stakeholders and developing user stories, test cases and UAT scripts.
• Hands on experience in using data loader and workbench to manage data related activities.
• Very Good Experience in designing, developing and maintaining Web based applications using .NET, ASP.Net 1.0/2.0, XML, Java Script, HTML, Microsoft Visual Studio, IIS Web Server, XML Web Services.
• Experience in using ASP.NET Web Controls and developing Web Server Controls in .NET.
• Experience in creating Database Tables, Constraints and Stored Procedures using SQL Server 2000 / 2005
• A skilled problem solver and an efficient team player. Can effectively work in both independent and collaborative work environments.
• Excellent communication and inter-personal skills.

TECHNICAL SKILLS:

Java Technologies: JSP, JSON, JQuery.

Operating Systems: Windows XP/2000/98. Windows 2003.

Web Technologies & Programming Languages: XML, Web Services, AJAX, Java, CSS,HTML, JavaScript.

Databases: MS Excel, SQL Server 2005/2000

PROFESSIONAL EXPERIENCE:

Confidential, Sanbruno, CA

Salesforce Admin & Developer

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Manage users, Public Groups, Profiles, and Roles within the SalesforceCRM, this involved designating access to the applicable user within the user hierarchy.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, and complex page layouts. Used Lightning process builder.
• Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Writing and developing Apex Classes, Triggers, batch apex, custom email templates, custom vf components, rest apex services, asynchronous jobs, callouts etc.
• Working on Saleforce.com Sites and Communities to develop/support the custom portal applications accessing salesforce restricted data, used visual force pages and web technologies for custom UI development
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflow.
• Audited data integrity issues with legacy systems
• Complete bulk imports of data using Apex Data Loader.
• Worked on REST and SOAP.
• Developed and maintained custom reports and prepared training material for business use.

Environment: Salesforce.com Platform, Apex Language, Visual Force (Pages, Components and Controllers), SOQL, SOSL, Java Script, HTML, Leads, Roles, application frameworks, database optimization Profiles, work Flow rules, Windows XP, Salesforce.com Security and Data Sharing.

Confidential, Farmington, MI

Salesforce Admin & Developer

Responsibilities:

• Worked with force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages and Custom Approval Processes.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created profiles and implemented Object and field level security to hide critical information.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Involved in migration of Portals to Salesforce Communities.
• Worked on zuora 3rd party controls sending invoices to Castiron Integration.
• Worked on Apex Data Loader to migrate data such as accounts, campaigns from legacy system ACT.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Provided support ongoing salesforce.com maintenance and administration services including custom objects, workflow, campaign management and triggers.

Environment: Force.com, Apex, Data Loader, Import Wizard, Customer and Partner Portals, Communities, Jquery, JavaScript, ZUORA, Castron integration, Informatica, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, SOAP Web service, Security Controls.

Confidential, Mountain View, CA

Salesforce Administrator & Developer

Responsibilities:

• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization
• Serve as the first tier point of contact for the Apttus contract management system, assisting with both product support, and with the implementation team as and when Apttus projects are in play.
• Experienced in working with Portal development and developing custom applications
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Involved in a team responsible for JIRA to salesforce integration.
• Implemented Apex Data loader “Command Line Interface (CLI)” to automate the data loading process for the sand box refresh activity.
• Designed various WebPages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules,Workflow Rules, Auto-Response Rules, Page layouts,Components, Visual Force Pages to suit to the needs of the application
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Used Data Loader for insert, updateand bulk import or export of data from Salesforce.com SObjects Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, JIRA, Inside sales telephonic plug-in, Doc E-sign, Java Script,, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading

Confidential, San Ramon CA

Salesforce Administrator &Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation
• Setup and customized the apps in Salesforce.com Application to match the functional needs of the organization
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
• Worked with Apex Classes, Apex Triggers and Visual force pages.
• Maintained user roles, security, profiles and workflow rules wherever necessary
• Developed various Custom Objects, Tabs, Components and Visual Force
• Created custom Dashboards for manager s home page and gave accessibility to dashboards for authorized people.
• Worked on MS Access to view the salesforce data, using the Office Edition add-on, imported reports into an Excel workbook and used this to browse the data.
• Developed Custom Objects, Custom Reports and dashboard on regular basis for the sales performance and lead generation statistics

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of Enhancements in the Application by doing the required analysis,developmentandtesting.
• Involved in the creation of Use Cases, Class Diagrams and Sequence Diagrams for analysis and design of application.
• Performed client side validation using JavaScript
• Responsible for proactively monitoring performance, diagnosing problems and tuning queries and databases.
• Developed web-based user interfaces using Servlets, JSP, HTML and XML based client and server application.
• Integration of front-end with Oracle database using JDBC API through JDBC-ODBC Bridge driver at server side.
• Used PL/SQL extensively to generate stored procedures and functions to use with Java.

Environment: Java Servlets, JSP, JavaScript, XML, HTML, UML, Apache Tomcat, JDBC, Oracle, SQL.