PROFESSIONAL SUMMARY:

• Around 8 years of experience in IT Industry including 5 years of experience in PEGA PRPC in Analysis, Design, Development, Maintenance/Support, Integration and Deployment.
• Being a Certified Senior System Architect (CSSA) Pega PRPC v7.1 from PegaSystems involved in multiple projects covering all the areas of Software Development Life Cycle (SDLC) including Requirements Analysis, Application Design, Technical Design, Development, Testing & Debugging along with Implementation, Documentation and incorporation of user feedback to plan enhancement in the Application system.
• Experience in upgrade of PRPC applications.
• Created the Business Process Flows and Flow actions in Pega PRPC
• Have a good knowledge on Object Oriented Programming Concepts and Programming Languages including C, Java/J2EE, VB Script and JScript
• Worked with Databases which include SQL Server, Oracle, MQ - SQL
• Experience in defining class structure and hierarchy, based on PEGA best practices and guardrails, configuring agents, connectors, data model, process flows, business logic definition, SLA, user interface Design, QA, Case Management, Dynamic Class Reference (DCR), Pega Pulse and Performance Tools.
• Extensively worked with Stage based case management to create processes and flows.
• Configured and managed Flows, Harnesses, Assignments, Data properties.
• Extensive debugging skills in PRPC using TRACER, Clipboard, PAL and Rule Inspector.
• Designed and implemented Decision Rules, Declarative Rules, Validation Rules
• Work exposure on Integration (REST, SOAP, SQL) with PRPC.
• Experience in developing web pages using HTML, JavaScript and CSS.
• Experience in developing applications using Service Oriented Architecture (SOA) such as Web Services (SOAP) and has Exposure in Pega CPM Framework

BPM Product PEGA Rules: Process Commander V7.1.6, V6.1, V6.3, V5.5.

PRPC Skill Set: File Listener, SOAP Services, MQ Listener, SQL and SOAP Connectors, Class Design, Security and UI

Frameworks: Smart Dispute, Smart Investigate, Struts, spring

Methodologies: RUP, Waterfall, Six Sigma, CMM, SCRUM, Agile.

Bug Tracking / Version Control: Jira, Mercury, Tortoise SVN, Clear case.

Modeling: Rational Rose, MS Visio, Enterprise Architect.

Programming Languages: C, C#, Core Java, J2EE, Web services.

Web Technologies: XHTML, XML, Java script, Ajax, J2EE, Adobe Flex.

Databases: Oracle DB2, My SQL, SQL Server.

Web Servers: BEA Web Logic 8.x, IBM Web Sphere 6.x, Apache Tomcat.

Other Tools / Technologies: Nexus, SharePoint, Adobe Photoshop, Load Runner, Eclipse, QTP, MS Office Suite, MS Project.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Senior Pega Developer

Responsibilities:

• Worked with the business team to define the Use cases for the application based on the business specifications.
• Created Use Cases and developed Business Rules document for the implementation of Workflows in Pega PRPC.
• Designed and developed process flows for the application and also worked on activities.
• Handled the Pega Application upgrade from PRPCV6.3 to PRPCV7.1.x
• Identified reporting requirements specific to general business needs, functional needs, non-functional needs, required data attributes and BPM specific workflows.
• Created the Technical specifications with the Pega Lead/System Architect. Developed Rules based process to support business needs, expansion and performance improvements using Pega PRPC.
• Worked on developing the user interface for the application using Harness, sections, obj-HTML rules and HTML properties.
• Worked on activities, created properties and property rules like Edit-input, Edit Validate rules.
• Worked on Case Management for Creating different work objects.
• Designed case manager and user portals.
• Creation of database, users, schema, tables partitioning, Indexes on tables, creation of views.
• Implementation of Decision tables, Decision Maps and Declarative expressions.
• Worked on defining SLA's and correspondence templates.
• Creation of search reports using List view and Summary view rules of PRPC.
• Ensuring onsite to offshore transition, QA Processes and closure of problems & issues.
• Worked in migration of rules, also migrated individual rule sets.
• Involved in Creating Activity, Harness, Circumstancing, Work Flow, Validation Rules, Data Modeling, properties, Class Structure and Correspondence,
• Created User Interface such as Sections, Flow actions, and Harness
• Implemented various PRPC components like Decision Tables, Decision Trees, Declare Expressions, Constraints, and Indexes.
• Creating activity, flows and screens. Developed and designed class structure, workflows as well as integration between systems for smooth and optimized operation of systems.
• Involved in Designing High Level Class structure, Workflows and Rule sets in Pega PRPC.
• Created Declarative Rules like Declarative expressions, Constraints, Declare on Change.
• Developed UI file upload process by incorporating iframes.
• Migrated rules from one environment to other environment by creating product and patch rules.

Environment: PRPC 7.1.7, 6.3 SP2

Confidential, Jersey City, NJ

Senior Pega Developer

Responsibilities:

• Understanding business cases by analyzing the production process.
• Had regular meetings with the supervisors and management to understand the complicated set of Business rules.
• Handled the Pega Application upgrade from PRPCV6.3SP1 to PRPCV 7.1.
• Performed rule set management and rule deployment (product rules / product patches). Used Smart Dispute framework for meeting the requirements of the client.
• Interacted with Users, Developers, Project Manager to understand the business process, identify Enhancements and gather Business Requirements. Interacted with testers for any issues to be resolved.
• Responsible for creation of rule set designing, class structure and rule-resolution designing.
• Involved in PRPC flow diagrams using Visio, interpretation of complex flow shapes for business scenarios.
• Prepared the User Interfaces (section, harness, and flow action), portal representation.
• Designing the SQL connector to get data from the external database.
• Creation of Declarative expressions for a value change on the properties.
• Involved in Creation of validation rules to implement business logic validation.
• Used RDB-list, RDB-open, and RDB-save depending on the business rules in the project.
• Involved in the rules management and associated tools such as export & import tools (Rule set and Rule set Version).
• Responsible for making design documentation of the project.
• Involved in attaching SLA in assignments and created SLA activity depending upon the requirement of the project and End to end Integration testing of the application.

Environment: PEGA PRPC V6.3/V7.1, Jira, DB2, IBM WebSphere, Toad, JAVA, MS Visio, SQL, HTML, CSS, XML

Confidential, Jersey City, NJ

Pega Developer

Responsibilities:

• Define requirements for new applications and customization adhering t standards, processes and best practices
• Implemented Agile / Scrum Methodology and participated in development & conversion of business requirements into Jira stories and analyzed that with team to make sure development is according to business need
• Review process design and reusable component development
• Design & Development of the Business Process Management (BPM) components which includes PRPC Flows, Business Rules for application flow
• Involved in design and development of Data Model, Complex Process flows, Activities, Functions and User Interface (UI) Rules.
• Design and development of Harness rules, Section rules and Layouts
• Created Activities and steps for implementing Core Business Logic.
• Design and development of Report Rules, Technical Rules and Security Rules
• Implementation of Decision tables, Decision Maps and Declarative expressions
• Created Gadget and HTML Fragment rules for custom portals
• Designed customer, User and Manager Portals
• Creating a comprehensive rule-based smart dispute that automates the resolution of disputes and chargebacks of credit card and debit card.
• Created rules for Validation, Integration rules like Rule-Connect-SQL using methods like RDB save, RDB Open, RDB list and SLA rules to assignments & work objects for time-constrained processing of assignments and work objects
• Worked with DBA on improving the response times of the various queries, and the overall performance of the system
• Worked with Declare Indexes, Agents and Listeners
• Worked with Xml Parse and Steam Rules.
• Used Tracer, Clipboard, Performance Tool, System Management application, and the log files for debugging
• Worked extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups
• Code Reviews and Peer reviews
• Involved in Bug fixes and Unit testing

Environment: PRPC 6.2

Confidential, Woodland Hills, CA

Pega Developer

Responsibilities:

• Development using PEGA Rules Process Commander V 6.3 according to the Business Requirements.
• Worked in Production Support team, wherein handling many critical defects and delivered it on time.
• Responsible for making Design documentation of the project, RTM (Requirement Traceability Matrix) of the project.
• Interacted with Users, Developers, Project Manager to understand the business process, identify enhancements and gather Business Requirements. Interacted with testing team and provided support.
• Monitoring Log files for abnormal issues on application and database servers.
• Debugging using Tracer and Clipboard Management.
• Preparing development test cases as per the PRPC suggested approach.
• Generated the reports using PRPC OOB Functionalities. Development activities were performed using Smart Dispute Framework.
• Troubleshoot and communicate with PEGA Support team in order to resolve technical issues.
• Implementing User Interface for various flows like claims, complaints etc. using Portals, Sections, Harness,
• HTMLs and other supportive UI related rules.
• Implemented Decision tables, Decision Maps and Declarative expressions.
• Attended weekly Farmers IT Status Call and coordinated the major IT issues in Confidential .
• Took ownership of several modules and managed a team and delivered the work in time.
• Handled the Ruleset Management for this module in an efficient way.
• Has got excelled in creating the flow in Microsoft Visio and Creating the Class Structure Pega.
• End to end Integration testing of the application.
• Expertise in Performance Testing using Rules Inspector, DB Tracer, PLA (Pega Log Analyzer) and PAL
• Designing and developing Process Flows, Activities and User Interface Rules for Tickets Escalation System.

Environment: PEGA PRPC V6.3 SP2, MSSQL, Visio 2003, Oracle 9i, Windows XP.

Confidential, Salem, WI

Pega Developer

Responsibilities:

• Worked on Designing and developing Workflows, and Rule sets as well as integrating the application with external systems.
• Involved in testing and troubleshooting the issues of application using PRPC tools like Rules Inspector, Clipboard, and Tracer.
• Created HTML rules, Properties, Embedded Pages and Correspondences.
• Designed and implemented User Interfaces using Sections, Harness and Portals.
• Created Agents which will run in the background to sending Correspondences, to generate daily, weekly and monthly reports.
• Created Activities, steps and methods and calling other activities for implementing core business logic.
• Got the XSD/DTD representing the legacy data in XML format and used ‘Connector and Metadata Accelerator’ wizard in PRPC to create classes and properties and a starter Parse XML rules corresponding to the XML definition.
• Able to debug using the tools provided by PRPC i.e., Tracer, Rules Inspector and Clipboard.
• Created List view reports for the reporting purpose in the process commander.
• Created Connect-SQL rules for querying the external database
• Involved in Creation of validation rules to implement business logic validation
• Created Activities, steps and methods like property set, page new, calling other activities for implementing core business logic.
• Involved in testing and troubleshooting the issues of application using PRPC tools like Rules Inspector, Clipboard, and Tracer.
• Worked closely with the SME’s in modifying the flows.
• Worked on the Flowchart and Process diagrams using MS Visio.
• Involved in Code migration form Dev to UAT and Prod.

Environment: PRPC 5.5, 6.1

Confidential, Pittsburgh, PA

Programmer Analyst

Responsibilities

• Involved in converting small talk code to java.
• Developed new classes and POJOs according to the business requirement.
• Creating new Action Classes.
• Involved in retrieving the data from AS400 database.
• Deployed the application onto We Logic Server.
• Developed test cases using JUnit.
• Involved in bug fixes and maintaining the application.
• Used SVN for version control.
• Used Eclipse for project development.

Environment: Java1.5, Web Logic Server 9.2, JUnit, SVN, Eclipse IDE 3.3, AS400, Windows XP.

Confidential

Java Programmer

Responsibilities:

• Wrote stored procedures using PL/SQL for data retrieval from different tables.
• Worked on Eclipse Integrated Development Environment for developing the code.
• Worked extensively on bug fixes on the server side and made cosmetic changes on the UI side.
• Lead the system design using class and sequence diagrams.
• Designed and developed UI using HTML, JSP where users have all the items listed for auctions.
• Developed Controller Servlets, Action and Form objects of struts for process of interacting with Oracle database 9i and retrieving dynamic data.
• Used Struts tile for page layout throughout the project.
• Developed various activities like transaction history, search products that enable users to understand the system efficiently.
• Combined deployment descriptors using XML.
• Used WebLogic 9.2 Application servers for deploying the project.