Technical Support Engineer Resume
San Jose, CA
SUMMARY:
- 3 years experience in Java development
- Web applications development from a MVC perspective
- Spring and Hiberate experience
- Knowledge of Spring MVC
- Knowledge of SQL
- Experience with MySql and PostgreSql
- HTML, Javascript, XML, and CSS experience
- Exposure to Maven, Tomcat, and Apache
- Worked 6 months with Python
- Exposure to Django
- Subversion, Git, and Perforce
- IDE of choice is IntelliJ
- Worked in 4 consecutive startups.
- Experience working on the mobile web.
- Worked on both front end and backend.
- Worked with Drupal
- Basic Linux experience with the command line.
- Deskstop support experience builiding and upgrading PCs and peripherals.
- Wrote my own Rails CMS that sits on GITHUB.
- Took a 5 year break from development due to health issues.
- Loves programming and working in the IT field.
- Possess CompTIA A+ certification
- Excellent written and oral skills.
- Sorry about gap in employment. I got sick.
TECHNICAL SKILLS:
Languages: Java (including J2EE/EJB/JSP/Servlet), Java Spring, MVC, Ruby, Ruby On Rails, Some Python, JavaScript, Modeling languages (UML), HTML/HTML5/Javascript/XHTML, Velocity, FreeMaker, WebWork, Struts, Java Server Tag Library(JSTL), Style Sheets (CSS), VirtuBox, VMPlayer, CVS, Perforce, Subversion, GitHub, JQuery, Prototype, Facebook Graph API, Ubuntu Linux, Web Servers, Tomcat, Web Graphics, HTML5
Operating Systems/Hardware: Linux, Ubuntu, Fedora, Mac OS/X, Windows
- Some experience with Python and Ruby, MySQL, Postgres, Hibernate
- Just finished this book on SASS (preprocessing of CSS).
- Preference for table less HTML.
- I know enough Photoshop to work with web images.
PROFESSIONAL EXPERIENCE:
Confidential, San Jose, CA
Technical Support Engineer
Responsibilities:- Assist operation department in deployment of ATM and other financial services.
- Facilitate communications between headquarters and customers.
- Send email and phone support.
- Data Entry.
- Keeping communication logs.
- Light clerical duties.
- Equipment setup for deployment.
- Provide customer facing support
Confidential, San Jose, CA
Onsite Technician
Responsibilities:- Assist Target Team Members with mobile Point of Sales system.
- Trouble shooting POS system on a daily basis for use
- Train retail team to use POS system
- General onsite technician to help retail team
- Document bugs and fixes to improve usage of electronic equipment
- Worked through the busy holiday season to ensure functionality of electronic equipment.
Self Employment
Confidential, San Jose, CA
Responsibilities:- Building desktop computers
- Advising customers on purchases of computers, mobile phones, and software.
- Computer maintenance.
- Installing virus protection.
- Setting up home networks
- Setting up Point of Sales systems for small businesses
- Fixing computers
- Carries a resellers license for computers and electronics
- Teaching non techies on using their computers.
- Backing up data
- Configuring RAID on computers.
- I have a reseller’s license to buy computer and electronic equipment at all bay area electronic stores.
- Understanding of desktop and server hardware.
- Experience installing and using Ubuntu and other Linux OS.
Confidential, San Mateo, CA
Software Engineer/WAP UI Lead
Responsibilities:- Designed and implemented back end UI.
- QA bugs and created tickets.
- Assisted in developing marketing strategy for product.
- Wrote technical documentation.
- Wrote PHP server side code to interact with front end.
- Created dynamic UI features
- Experimented with open source technologies to see if they were viable in the stack.
- Wrote HTML/CSS and JavaScript UI features.
Confidential, San Mateo, CA
Junior Software Engineer/WAP UI Lead
Responsibilities:- Designed and implemented social networking features on both a web and mobile platform for a photo sharing website.
- Invented and implemented games and reward based ecosystem to boast site membership.
- Created more rewards, bonus points system, game objectives, and features to improve user interest in our photo contest games.
- Wrote code for Web and SMS based messaging system.
- Wrote key administrative features for content filtering.
- Write code to integrate Photo Bucket into the application.
- Acted as a liaison to the Photo Bucket team.
- Technologies/frameworks/tools used: Tomcat, Spring MVC, Hibernate MySQL, Web services WAP, WULFL, IDEA, Perforce, Jira, SMS
- Wrote JSPs for the mobile web.
- Worked on web to text message messenger infrastructure.
- Integrated 3rd party API libraries to allow proper carrier detection of mobile numbers.
- Set goals and company priorities.
- Implemented mobile analytic features to track user experience.
- Implemented pay per feature billing services.
Confidential, Sunnyvale, CA
Principal Software Engineer
Responsibilities:- Designed and developed hardware and software for a internet to television processing system.
- Wrote the Web application that served as the UI for administrating the system.
- Became point guy for offshore teams working on the application.
- Technology “stack”: Python, Django, Spring, Hibernate, Python, Castor, IDEAJ, Compass, Quartz, Lucene, Linux, CVS, Subversion and Maven.
- Working in an early stage startup.
- Worked with XML parsing of data.
Confidential, Fremont, CA
Principal Software Engineer (Contractor)
Responsibilities:- Designed and developed application to service secure file transfers over the Internet.
- Being a founding member.
- Wrote code that allow product to be “branded” for client’s needs.
- Served as the only developer of the company for most of the early stages of the company.
- Solved performances issues, fixed bugs reported by clients, and custom tailored solutions for client needs.
- Implemented Ajax and UI widgets across the application.
- Technology used: J2EE, Spring, Web Service, Several Java based open source components, Subversion (SVN), Maven, Hibernate, DOJO, JavaScript, Prototype, Quartz
- The original code base did not have a MVC framework. I introduced Spring MVC to make it easier to future developers.
Confidential, San Jose, CA
Contributing Developer (Volunteer)
Responsibilities:- Designed and implemented a political news - posting site modeled after Digg.
- Add various CRON jobs to automate the site.
- Got great mentoring from senior engineers most of whom contribute to
- Technology used: WebWorks, IBATIS, Java, Scriptalicious
Confidential, San Francisco, CA
Engineering Intern
Responsibilities:- Assisted in the implementation of web applications for clients.
- Maintained static content for our clients.
- Worked in Struts and Hibernate