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Technical Support Engineer Resume

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San Jose, CA

SUMMARY:

  • 3 years experience in Java development
  • Web applications development from a MVC perspective
  • Spring and Hiberate experience
  • Knowledge of Spring MVC
  • Knowledge of SQL
  • Experience with MySql and PostgreSql
  • HTML, Javascript, XML, and CSS experience
  • Exposure to Maven, Tomcat, and Apache
  • Worked 6 months with Python
  • Exposure to Django
  • Subversion, Git, and Perforce
  • IDE of choice is IntelliJ
  • Worked in 4 consecutive startups.
  • Experience working on the mobile web.
  • Worked on both front end and backend.
  • Worked with Drupal
  • Basic Linux experience with the command line.
  • Deskstop support experience builiding and upgrading PCs and peripherals.
  • Wrote my own Rails CMS that sits on GITHUB.
  • Took a 5 year break from development due to health issues.
  • Loves programming and working in the IT field.
  • Possess CompTIA A+ certification
  • Excellent written and oral skills.
  • Sorry about gap in employment. I got sick.

TECHNICAL SKILLS:

Languages: Java (including J2EE/EJB/JSP/Servlet), Java Spring, MVC, Ruby, Ruby On Rails, Some Python, JavaScript, Modeling languages (UML), HTML/HTML5/Javascript/XHTML, Velocity, FreeMaker, WebWork, Struts, Java Server Tag Library(JSTL), Style Sheets (CSS), VirtuBox, VMPlayer, CVS, Perforce, Subversion, GitHub, JQuery, Prototype, Facebook Graph API, Ubuntu Linux, Web Servers, Tomcat, Web Graphics, HTML5

Operating Systems/Hardware: Linux, Ubuntu, Fedora, Mac OS/X, Windows

  • Some experience with Python and Ruby, MySQL, Postgres, Hibernate
  • Just finished this book on SASS (preprocessing of CSS).
  • Preference for table less HTML.
  • I know enough Photoshop to work with web images.

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Technical Support Engineer

Responsibilities:
  • Assist operation department in deployment of ATM and other financial services.
  • Facilitate communications between headquarters and customers.
  • Send email and phone support.
  • Data Entry.
  • Keeping communication logs.
  • Light clerical duties.
  • Equipment setup for deployment.
  • Provide customer facing support

Confidential, San Jose, CA

Onsite Technician

Responsibilities:
  • Assist Target Team Members with mobile Point of Sales system.
  • Trouble shooting POS system on a daily basis for use
  • Train retail team to use POS system
  • General onsite technician to help retail team
  • Document bugs and fixes to improve usage of electronic equipment
  • Worked through the busy holiday season to ensure functionality of electronic equipment.

Self Employment

Confidential, San Jose, CA

Responsibilities:
  • Building desktop computers
  • Advising customers on purchases of computers, mobile phones, and software.
  • Computer maintenance.
  • Installing virus protection.
  • Setting up home networks
  • Setting up Point of Sales systems for small businesses
  • Fixing computers
  • Carries a resellers license for computers and electronics
  • Teaching non techies on using their computers.
  • Backing up data
  • Configuring RAID on computers.
  • I have a reseller’s license to buy computer and electronic equipment at all bay area electronic stores.
  • Understanding of desktop and server hardware.
  • Experience installing and using Ubuntu and other Linux OS.

Confidential, San Mateo, CA

Software Engineer/WAP UI Lead

Responsibilities:
  • Designed and implemented back end UI.
  • QA bugs and created tickets.
  • Assisted in developing marketing strategy for product.
  • Wrote technical documentation.
  • Wrote PHP server side code to interact with front end.
  • Created dynamic UI features
  • Experimented with open source technologies to see if they were viable in the stack.
  • Wrote HTML/CSS and JavaScript UI features.

Confidential, San Mateo, CA

Junior Software Engineer/WAP UI Lead

Responsibilities:
  • Designed and implemented social networking features on both a web and mobile platform for a photo sharing website.
  • Invented and implemented games and reward based ecosystem to boast site membership.
  • Created more rewards, bonus points system, game objectives, and features to improve user interest in our photo contest games.
  • Wrote code for Web and SMS based messaging system.
  • Wrote key administrative features for content filtering.
  • Write code to integrate Photo Bucket into the application.
  • Acted as a liaison to the Photo Bucket team.
  • Technologies/frameworks/tools used: Tomcat, Spring MVC, Hibernate MySQL, Web services WAP, WULFL, IDEA, Perforce, Jira, SMS
  • Wrote JSPs for the mobile web.
  • Worked on web to text message messenger infrastructure.
  • Integrated 3rd party API libraries to allow proper carrier detection of mobile numbers.
  • Set goals and company priorities.
  • Implemented mobile analytic features to track user experience.
  • Implemented pay per feature billing services.

Confidential, Sunnyvale, CA

Principal Software Engineer

Responsibilities:
  • Designed and developed hardware and software for a internet to television processing system.
  • Wrote the Web application that served as the UI for administrating the system.
  • Became point guy for offshore teams working on the application.
  • Technology “stack”: Python, Django, Spring, Hibernate, Python, Castor, IDEAJ, Compass, Quartz, Lucene, Linux, CVS, Subversion and Maven.
  • Working in an early stage startup.
  • Worked with XML parsing of data.

Confidential, Fremont, CA

Principal Software Engineer (Contractor)

Responsibilities:
  • Designed and developed application to service secure file transfers over the Internet.
  • Being a founding member.
  • Wrote code that allow product to be “branded” for client’s needs.
  • Served as the only developer of the company for most of the early stages of the company.
  • Solved performances issues, fixed bugs reported by clients, and custom tailored solutions for client needs.
  • Implemented Ajax and UI widgets across the application.
  • Technology used: J2EE, Spring, Web Service, Several Java based open source components, Subversion (SVN), Maven, Hibernate, DOJO, JavaScript, Prototype, Quartz
  • The original code base did not have a MVC framework. I introduced Spring MVC to make it easier to future developers.

Confidential, San Jose, CA

Contributing Developer (Volunteer)

Responsibilities:
  • Designed and implemented a political news - posting site modeled after Digg.
  • Add various CRON jobs to automate the site.
  • Got great mentoring from senior engineers most of whom contribute to
  • Technology used: WebWorks, IBATIS, Java, Scriptalicious

Confidential, San Francisco, CA

Engineering Intern

Responsibilities:
  • Assisted in the implementation of web applications for clients.
  • Maintained static content for our clients.
  • Worked in Struts and Hibernate

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