SUMMARY:

• Certified Salesforce consultant with over 8+ years of experience of IT experience in cloud computing platform (Salesforce.com CRM and Force.com), Java, J2EE and web services.
• 5 years of experience in Salesforce.com Design, Force.com Administration & Development (Visualforce, Apex), Configuration, Data Migration, Integration and around 3 years of experience in J2EE and Client server technologies.
• Good knowledge in building apps with the Lightning App Builder and Lightning components.
• Experience in all phases of Software Development Life Cycle (SDLC), Service cloud and sales cloud including requirements analysis, design specification, coding and testing of enterprise applications.
• Extensive experience in designing, creating and maintaining Salesforce.com Workflow Rules, Approvals, Email Templates (HTML & Visualforce Templates).
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, Chatter.
• Good experience with Administration, Configuration, Customization, Development and support experience on Salesforce.com Platform and Mobile Applications.
• Strong knowledge in querying salesforce.com database using SOQL & SOSL queries, Relationships and Lookups using Force.com Explorer.
• Extensive experience in data migration using Apex Data Loader and data tools. Provided technical support for integration with Salesforce, Zendesk, in - house systems, and third-party systems
• Experience in Salesforce.com Development by developing the presentation layer in Visualforce and business logic in the Apex Programming by creating/using the Classes, Triggers, Standard Controllers, Custom Controllers, Controller Extensions, S-Controls and SOAP, REST, Web Services API, Force.com IDE, Eclipse.
• Experienced in working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center and Chatter.
• Good understanding on CLM and used good Hands on experience in combining custom and standard components with help of Salesforce Lightning
• Extensive experience using Salesforce.com Administration, Creating Roles, Profiles, Page Layouts. Salesforce core Development(Triggers, Apex classes, Visualforce pages, Test classes)
• Experience in installing, evaluating the AppExchange application under the salesforce.com platform. Identifying and analyze technological developments, functional demands and organizational requirements and translate these into concepts and designs.
• Implemented security and sharing rules at object, field and record level for different users based on Organizational hierarchy.
• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Navigational flow diagram using UML Tools like MS Visio.
• Experience in capturing, analyzing and documenting requirements for CRM Salesforce.com implementations.
• Extensive experience in complex deployment using inbound and outbound change sets.
• Experience in web technologies like HTML, XML, CSS, JSP, JQuery, JavaScript and databases such as Oracle, SQL Server and MySQL.
• In depth understanding of capabilities and constraints of SFDC CRM applications. Capable of learning new technologies and implementing them into projects successfully. Proficient in developing SOAP and RESTful Web Services.
• Worked on Salesforce Communities and created VF pages for Communities. Hands on experience UNIX Shell Scripting, SQL, PLSQL.
• Experienced with Java Multithreaded programming to develop multithreaded modules and applications. Experience on different OS like UNIX, Linux, and Windows operating systems.
• Developed custom solutions in VisualForce, Apex, AJAX and other key technologies.
• Good verbal and analytical skills

PROFESSIONAL EXPERIENCE:

Salesforce Administrator & Developer

Confidential

Responsibilities:

• Involved in Salesforce.com setup activities and customized the apps to match the functional needs of the organization.
• Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers and Force.com IDE. Initiate and lead CRM-related development projects and drive process change where needed.
• Developed web services using Salesforce.com WebServices API to provide data for third party clients. Developed and maintain Visualforce, AppExchanges, Force.com pages and integration to other third party solutions
• Consolidated multiple triggers into single trigger on a single object using Trigger handler. Participated in cross-functional teams that address strategic business issues involving CRM and other related systems
• Limbus Cloud Customer Support application was implemented using Cloud ware application build on Salesforce Communities. Experience with enterprise integration and extract, transformation, and load (ETL) tools
• Created multiple utilities for client to do action on multiple account records at a time. Effectively communicate task and project status and escalate to management as necessary
• Experience with Salesforce lightning Connect integration with third party tools. Customer Focused personally demonstrated that both external and internal customers are a high priority by identifying, and responding to their needs in a timely and efficient manner
• Also involved in Conducting business analysis by working with end users to identify system, operational requirements.
• Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and Visualforce, which support most critical processes and workflows. problem solve issues and rewrite where standard methodologies are not in place and causing problems. Collaborate with sales, software engineers and data engineers through the entire software development process to deliver tools and features
• Managed team to implement the documented requirements and reports, assisting in all
• Configuration activities.
• Designed and developed workflow rules, validation rules, and customizations within Salesforce.com
• Created CPQ process using Apptus CPQ and CLM AppExchange tool in Quote.
• Integrated Apptus CLM applications and automating processes on Salesforce platform.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) to assist managers to better utilize Salesforce.com as a sales tool.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Executing Selenium Test Cases and Reporting defects.
• Extracted the Salesforce.com CRM information into BI Data Warehouse using Force.com API Informatica to provide integration with oracle financial information to perform advanced reporting and analysis.
• Involved in the development like creation of objects, profiles, sharing rules, roles, triggers, validation rules.
• Involved in migrating data from Oracle to Salesforce.com.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Implemented search, filtering, and tagging features to make it easier for sales to locate relevant marketing content and documents in Salesforce.com CRM Content.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Deployment of code from one org to other by using change sets, eclipse.
• Used Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.

Environment: Saleforce.com platform, Apex, Apptus CLM, Visualforce (Pages, Component & Controllers),Salesforce.com Data Loader, Salesforce Communities, Salesforce Service and Sales cloud, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in, Selenium, Oracle, GitHub.

Salesforce Administrator & Developer

Confidential, Knoxville, TN

Responsibilities:

• Build and configure a virtual data center in the Amazon Web Services cloud to support Enterprise Data Warehousing including Virtual Private Cloud (VPC), Public and Private Subnets, Security Groups, Route Tables, Elastic Load Balancer.
• Worked with Apex to execute SOQL, SOSL and DML queries.
• Used Batch Apex to build an archiving solution that ran on a nightly basis. Experience with other CRM software (Siebel, MS Dynamics, Oracle, etc.) a plus
• Designed and Developed complex integrations using BULK API, SOAP and REST API - Both Web Service Callouts and Publishing custom web Services and Apex Data Loader.
• Designed, developed and deployed the Custom objects, Components, Visualforce Pages to suit to the needs of the application.
• Developed APEX Classes and APEX Triggers for various functional needs in the application. A thorough understanding of Project Life Cycle management methodologies and controls
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• Experience in Visualforce pages, which identified a region to be update to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Created Dashboard that uses Visualforce page to display case associated with the organization. Experience in force.com development with a strong focus on Apex and Visualforce development
• Involved in setting up customer portal where Clients submit and monitor their cases via Salesforce CRM's customer portal, a Web-based self-service solutions. Excellent organizational skills, problem-solving skills, and detail oriented.
• Rolled out Salesforce Chatter to all users to improve and accelerate company-wide Communication.
• Set up Assignment rules, Web-to-Lead and Auto-Response rules.
• Configured validation rules based on business requirements.
• Enabled and Customized Self Service Portal for contacts and Accounts. Experience with Salesforce Webservices APIs like SOAP, REST, BULK API etc.
• To create Standard reports and Custom reports used Tabular, Summary and Matrix reports. Experience in the fundamentals of object-oriented design, data structures and algorithms
• Designed and modified Approval processes and created Approval steps, which used email alerts and field updates.
• Applied workflow processes, workflow actions and time dependent workflow actions.
• Extensively used tools such Informatica for integration of data with legacy ERP system.
• Used Apex Data loader for bulk import and export of data.
• Used ANT Deployments.
• Involved in Regression testing using Selenium.
• Interacted with Salesforce.com Premium Tech support team on regular basis.

Environment: Salesforce Enterprise Edition, S-controls, Apex, Visualforce (Pages, Component & Controllers), Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Escalation rules, Security controls, Email Services, Service Cloud, Sandbox data loading, chatter, Force.com Eclipse plug in, GitHub, Eclipse, Unit testing, Selenium, Import Wizard.

Salesforce Developer

Confidential, Nashville, TN

Responsibilities:

• Developed different Visualforce pages to suit the needs of the application using different Visualforce components.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Configured Chatter for the users in the organization for collaboration.
• Effectively created the Pick lists, dependent Pick lists and Junction Objects to establish the connectivity among objects.
• Implemented Cascade Styling Sheets (CSS) for Visualforce pages.
• Implemented MERS application which is a Call Center applications used by customer service reps in order to respond back Consumers regarding issues pertaining to the Company Products. Inquiries are tracked in Salesforce (Service Cloud) and the Standard Approved Responses and supporting documentation (References, Enclosures etc.) are stored in a Documentum Repository. MERS applications help the users in responding back to user Inquiries by compiling personalized responses dynamically and send them out using a Fulfillment channel (Email, White Mail, Fax or SMS) of their choice.
• Extensive knowledge in creating Apex triggers, Apex Classes and developed Complex Workflows, Approvals, Validation rules, Assignment Rules and System Triggers.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.
• Used the force.com IDE for testing and migrated the code to the deployment instance after testing.
• Created Custom Buttons and Links on Account and Relationship Group object for generating auto Reports.
• Implementing WebServices (REST API) between three salesforce organizations to send and retrieve information based on criteria.
• Developed ETL mappings, implemented with enterprise ETL tools, and employing them in a production environment.
• Wrote test classes and checked the code by having different profiles in these classes to make sure we are covering more than 75% of the Apex classes before pushing them into the production.
• Integrated with external system using WebServices Callouts for cleansing the address and save the data in the pages of salesforce.com.
• Installed Call Center applications and allowed the end users to maintain a track history of customer complaints.
• Experience working in Analytical Snapshots.
• Installed Salesforce AppExchange Apps, configured and maintained user security permissions with associated to organization needs.
• Created Test Cases Using Element locators and Selenium Webdriver methods.

Environment: Force.com IDE, Workflows, Salesforce Sales cloud, Approvals, Custom Objects, Formula fields, Triggers, Apex classes, Visualforce pages, Analytical Snapshots and Web Services, Selenium, SVN.

Salesforce Admin/Developer

Confidential, Clarksville, TN

Responsibilities:

• Developed VF pages and associated Apex classes to allow the students to register, login and submit their requests which are resolved by Enrollment Advisors.
• Implemented the integration with the back end system with web services using SOAP based JAX-WS web services.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed, developed and deployed Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Created several Visualforce pages, Validation Rules, Custom buttons and links on custom and standard objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created several tasks, workflow rules, triggers, Apex classes to achieve the complex business functionality in case management application.

Java J2EE Developer

Confidential

Environment: Saleforce.com platform, Apex Language, Triggers, Visualforce (pages, components and controllers), SOQL, Change Set, Data Loader, Force.com, Work Flows-approval, Custom objects, Custom tabs, Sandbox Email service, Html, Web service, Sharing Rules, Eclipse IDE plug-in, windows XP

Confidential, Knoxville, TN

Java J2EE Developer

Responsibilities:

• Involved in developing Classes diagram in UML showing generalization and other relationships, Sequence diagram describing the interaction of objects over time.
• Analysis and Design of various modules using J2EE Architecture and MVC Design Pattern.
• Used Servlets controller to dispatch requests from JSP pages to business objects.
• Used Extensive Java collection Framework such as Array List, Hash Table for the data manipulation and JNDI context initialization.
• Wrote HQL statements to store and retrieve data from Oracle10g.
• Defined persistent classes that mapped to database tables based on the analysis of the business domain.
• Wrote ORM XML files to define the classes - tables mapping.
• Created an XML configuration file for Hibernate - Oracle connectivity.
• Created connections to database using Hibernate Session Factory, using Hibernate APIs to retrieve and store data to the database with Hibernate transaction control.
• Designed and Developed DAO using Hibernate Framework.
• Used Spring DAO layer to connect to Hibernate.
• Coded optimization for resolving performance related issues.
• Designed and developed interactive static HTML Screens using Dreamwaver8. Developed JavaScript for client side validation and developed Cascading Style Sheet (CSS)
• Carried out bug fixing by rigorous testing using JUnit.
• Used CVS as Version Control Tool to perform Checking-out and Checking-in of codes from the repository.
• Documented all stages of the project, generated documentation using Java API Documentation Generator (Javadoc)
• Build ear file with jars and war files releasing for Production.

Environment: C++, J2EE, Java Script, MS Excel, EJB, CSS, HTML, JSP, SQL, PL/SQL, Servlets, SVN, ClearCase, Oracle.