SUMMARY:

• 11+ Years of Experience as PRPC developer with 6+years of Lead experience. Have worked on several technologies like Java, XML, PL/SQL, and Pega Rules Process Commander (PRPC).
• Over 6+ Years of experience in design and Development of Business Process Management (BPM) and Business Rules Engine (BRE) applications using Pega Rules Process Commander.
• Certified Senior System Pega Architect (CSSA) in Pega 7.1. Certified Scrum Master in Agile methodology.
• Used Connectors like SOAP, SQL and Services like SOAP and File, Email Listeners to integrate PRPC with external applications and content management systems
• Extensive knowledge in Design, Development, Migration and Deployment of PRPC and .NET/SOA based applications.
• Excellent PRPC skills in implementing User Interface, developing Flows, using Activities, Integrating PRPC with Third party systems, developing reports, scheduling Agents and Listeners and very good debugging skills.
• Experience in RDBMS technologies like Oracle, SQL, PL/SQL, and MS - SQL.
• Used Connectors like SOAP, SQL, Java, and service like SOAP and File Listeners to integrate PRPC with external systems, TIBCO.
• Hands on experience with J2EE Architecture, EJB, Web Services, JMS, SOAP, WSDL.
• Good Experience in Agile methodology of development.

TECHNICAL SKILLS:

BPM Products: Pega Rules Process Commander V5.5, V5.4, V5.3, V5.1.V6.1.V7.1

PRPC Skill Set: File Listener, SOAP Services, MQ Listener, SQL and SOAP Connectors, Class Design, Security and Interface

Frameworks: Smart Dispute, Smart Investigate, Struts, spring

Methodologies: RUP, Waterfall, Six Sigma, CMM, SCRUM, Agile.

Programming Languages: C, C++, C#, Core Java, J2EE, ASP.net, Web services.

Web Technologies: UNIX shell script, .NET/Java, COBOL, JCL, File-Aid, Eztrieve, Xpeditor, IMS, DB2, CA7

Databases: Oracle DB2, My SQL, and SQL Server.

Web Servers: BEA Web Logic 8.x, IBM Web Sphere 6.x, Apache Tomcat, JBoss

PROFESSIONAL EXPERIENCE:

Confidential,New York, NY

Senior Pega Developer/Architect

Responsibilities:

• Developed technical specifications to support the functional requirements.
• Implemented the technical requirements.
• Delivered BPM solutions by working with integration partners and vendors.
• Deliver integrated solutions linking BPM system to the other core S&P systems.
• Provided ongoing maintenance and accuracy of process quality within the BPM systems.
• Contributed to overall business expectations of the CMS.
• Determined causes and recommended and implemented solutions for improved processes.
• Managed on-shore off-shore developers.
• Conducted non-routine maintenance activities and guided lower-level teammates.
• Designed and developed complex CRM application interfaces with Mainframe, web and Client Server based Legacy systems.
• Analyzed current work flow and recommended optimization to cater to MSCC business users.
• Assessed changing needs of customer and made appropriate recommendations to project scope and approach.
• Established work breakdown structure and work plan related to development activities and managed day-to-day activities involving development team per the established work plan.
• Communicated project status effectively on a periodic basis.
• Identified and managed risks and issues, including the development and implementation of appropriate mitigation actions.
• Conducted highest level analyses regarding program, application system and made strategic recommendations to management.

Environment: Pega PRPC 5.5sp2, Web Logic 8.1 and Oracle 10g, Microsoft Visio 2003,Windows XP, Java, JavaScript, HTML,IBM Web sphere.

Confidential,Newyork, NY

Pega Developer/Architect

• Worked with Project Managers, Business Leads, and Business Analysts to define business requirements for designing, testing, and building Pega systems solutions to meet those requirements. Understand various components of the system configuration and applied intelligence to the conversion issues.
• Developed various screens. Worked intensively on User Interface using Harness, Sections and flow action rules.
• Developed Data tables and worked with Pega database.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions and when rules.
• Worked with Clipboard and Tracer for troubleshooting the issues.
• Involved in bug Fixing Activities with Lead and System Architects for Harness, Declare Expressions and When Rules.
• Had Troubleshoot technical problems and conducted analyses for efficient program/application solutions which support client business processes and functional requirements.
• Involved in Creation of validation rules to implement business logic validation.
• Performed Unit testing.

Environment: Pega PRPC 5.5sp2, Web Logic 8.1 and Oracle 10g, Microsoft Visio 2003,WindowsXP, Java, JavaScript, HTML,IBM Web sphere.

Confidential,Newyork, NY

Pega Developer

• Primarily involved in architecture design and implementation to build a solution that automated the rating system which captured rating criteria and calculated a technical premium that was based on sound underwriting.
• Responsible for application maintenance for partners that use broker channels Provides high level estimates for the enhancements and defects in every release
• Works on analysis, implementation of medium to critical change requests
• Works on log exceptions in production, uses PLA to enhance readability and provide a fix to them.
• Does code review for the code developed by all the team members and attaches a code review document to the JIRA
• Uses SOAP UI to identify the SOAP service failed issues in production
• Works with the preflight tool to get all the warnings from the application and eliminate them
• Takes care of the release management for all the change requests or defects fixed by the team members by verifying the documents in the JIRA and changing the status to BUILD
• Uses SMA to monitor agents in all the environments and resolve the issues if any or update the Last Run Log in the database to contain a recent date if the agents had stopped erroneously due to any false record in one of the tables
• Works on correspondence and emailing the reports to an external email server
• Works on work object assignment issues by creating a utility to resolve such issues
• Updates the rating factor data tables in LTS and UAT from the Excel files of production to make a replica of the production environment

Environment: Pega Rules Process Commander 5.5, HTML, SOAP, XML, Web Sphere Application Server 6.0, J2EE, CSS, Java Script, TOAD, XML Spy, Quality Center, Share Point, Discovery, Nexus, MS Project, MS Visio.

Confidential,Newyork, NY

Pega Developer/Lead

• Worked with Business Partners, Business Analysts and the management team in analyzing and understanding the requirements.
• Involved in designing the Technical Design Documents for the Workflow development process and Technical specifications
• Develop new, and rewrite current, workflow configurations in order to maximize production and operating efficiency.
• Created high level Class Structure in PRPC.
• Created Activities for implementing core Business logic.
• Used Smart Dispute framework to reduce service costs and improve customer satisfaction.
• Used CPM to apply business rules from the service environment to streamline the information presented to the Customer service Professionals.
• Identified reporting requirements to general business functionality, non-functionality needs and required data attributes for BPM specific workflows.
• Prepared Role Based Access group for the Pega Workflow team and provided security based roles and privileges at operator level.
• Creation of Rules for Validation, Integration rules like Rule-Connect-SQL using methods like RDB save, RDB Open, RDB list, Creation of Work Objects, assigning to Operators.
• Developed SOAP Services to provide service to external systems.
• Implementation of Decision tables, Decision Maps and Declarative expressions, Constraints and Indexes.
• Creation of search reports using List view, Summary view rules of PRPC.
• Involved extensively on the migration and deployment of the application rules from Dev to QA, UAT and Production environments.
• Troubleshoot and communicate with Pega Support team in order to resolve technical issues which require hot fix from Pega systems.

Environment: PRPC 5.4, BEA Web Logic 9.x, J2EE, Smart Dispute, Rational Rose, Oracle DB2, MS Visio, MS Project, SOAP, HP Quality Center, Jira.

Confidential,Newyork, NY

Pega Developer/Consultant

• Involved in developing Full Policy life cycle transactions for the existing automated raters, which include Endorsements, renewals and cancellation.
• Involved in the initial set-up of the system by creating the Organizational Hierarchy, Organizations, Divisions, Organization Units, Work Groups and Work Baskets.
• Analyzing requirement gaps and coordinating with Line of Business.
• Involved in Designing, Developing and testing the application.
• Provided Ruleset management in various environments
• Involved in Designing High Level Class structure, Workflows and Rulesets in Pega PRPC.
• Worked on the Activities which implement the Core Business Logic using standard methods such as property set, Obj-List, Obj-Browse and hands on Java.
• Performed peer code reviews and following Pega Guardrails.
• Creation of Rules for Validation, Integration rules like Rule-Connect-SQL using methods like RDB save,RDB Open, RDB list, Creation of Work Objects, assigning to Operators.
• Designed and implemented customized User Interfaces based on the requirements using Sections,Harness,Portals, and Gadgets rules and various Styles
• Created the Business Process Flows and Flow actions in Pega PRPC.
• Implementation of Decision tables, Decision Maps and Declarative expressions.
• Achieved Integration of PRPC systems with External Systems using Connector and Services.
• Involved in testing and troubleshooting the issues in the application using PRPC tools like Rules Inspector, Clipboard and Tracer.

Environment: PRPC 5.3, Java, JSP, Struts, Springs, Web Sphere 6.0, Oracle 10g, SharePoint, Sections and Harness, Smart Investigate, SOAP, WSDL.

Confidential,Newyork, NY

Pega Developer

• Working with the Business users, Business Leads, and Business Analysts to define business requirements for designing, testing, and building Pegasystems solutions to meet those requirements.
• Involved in development of Technical Requirements to provide end state requirements for line of business and development team.
• Creation of HTML rules, Properties (Data types), Embedded Pages and Correspondences.
• Participated extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups.
• Created rules based on circumstance.
• Developed and designed class structure, workflows as well as integration between systems for smooth and optimized operation of systems.
• Implementation of Decision tables, Decision Maps and Declarative expressions.
• Developed and tested solutions based on the design requirements.
• Understanding various components of the system configuration and applying knowledge to conversion issues.
• Installed and configured PEGA including prhelp, prdbutil, prsysmgmt, prpc j2ee ear and war files.
• Developed artifacts and workflows while following company standards and guidelines.

Environment: PEGA PRPC v 5.1, Visio 2003, Oracle 9i, Windows XP, Apache Tomcat.

Confidential

Pega Developer

• Actively participated in DCO sessions during requirement gathering.
• Created and Implemented Process flows, split for Each, Split Join, work types, case creation and data modeling.
• Design of User interface, Service level agreement rules, Declarative rules, Data Tables .
• Implemented Bulk operator creation for admin.
• Declare on change, routing Logic, Agent rules and report generation.
• Performance analysis using different Pega tools like Tracer, PAL, SMACode Review participation

Environment: Pega PRPC 6.2, web logic, Oracle 11g, PL/sql, UNIX, SQL, Java,SOAP, JMS.

Confidential

J2EE Developer

• Extensively developed EJB’s for implementing the business logics.
• Implemented JMS technology for asynchronously sending and receiving the messages.
• Created frameworks using design patterns that includes Data Transfer Object (DTO), Data Access Object (DAO), singleton classes, business delegates, and service locator.
• Leveraged EJB’s in web application.
• Actively involved in deployment JMS( Message Driven Beans) using EJB
• Deployed J2EE components (EJB, Servlets) in Web Logic Application server
• Evaluated and implemented new initiatives on process improvement and technology initiatives