SUMMARY:

• 8+ years of successful and progressive experience in all phases of the Software Development Life Cycle (SDLC). Optimistic, Results - centric, hardworking and capable of multitasking at all levels within the organization. As well as exceptionally Strong verbal and written Communication, Presentation, Analytical and Problem solving and Time Management skills.
• Strong understanding of the ServiceNow platform including: core tables, Glide scripting and Modules.
• A passionate, articulate, goal-oriented and dynamic professional with successful background in Business Analysis, Requirement Gathering, Technical Documentation, Software Validation and experienced Software Engineer in Service Now.
• A ServiceNow programmer analyst with experience in supporting and enhancing the Core Platform work units, Incident Management, CMDB and Inbound/Outbound Integrations using REST/SOAP Method.
• Involved in data mapping and loading into Configuration management (CMDB) database. Actively used Import and export options to load/unload data.
• As best practice proposed and developed generic and table driven Integration interfaces for incident process areas.
• Have effectively involved in designing and developing UI pages, UI policies, UI action, Business Rules, Script Include and Client scripts.
• Worked as estimation coordinator for Steady state work units/request, understand the User story and desired outcome, perform impact analysis and provide solution/design for the same.
• Involved in impact Analysis of Performance Analytics plugin, collect the historical data for Incident and Request process area. Utilized Out of the box KPI’s in order to prepare the scorecards and trending diagrams.
• Involved in release implementations, Retrieve the Update set from source to destination Instance, preview and commit the updates sets. Also involved in implementing the manual instruction for personalizing the form changes.

TECHNICAL SKILLS:

Programming Languages: J2EE, C, C++, Jelly, Angular.

Web Technologies: HTML, CSS, JavaScript, XML, Jelly, Ajax, Glide scripting.

Software Methodologies: SDLC, Waterfall, Agile, Scrum.

Operating Systems: Microsoft Windows, Linux, Ubuntu, OSX, Centos.

Application Tools / Frame works: Service-Now (ITSM Tool), Manage Engine (ITSM Tool), HP Service Manager, NetBeans, Eclipse, Springs, Dreamweaver CS4, MySQL Workbench

Source Control: SVN, Git, IBM Clear Case.

Application Servers: Apache, Tomcat, WebLogic.

Databases: Mysql5.0.1, DB2, Oracle11g, Microsoft SQL Server 2005.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Service Now Developer

Responsibilities:

• Assisting client implementing the MSP (Managed Service Provider) instance for Service-Now and Domain separation for Service-Now Instances.
• Working with client and functional requirements within Service Now.
• Worked with Helsinki, Geneva releases of Service Now.
• Imported data through Import Sets Module and Web Services of other applications.
• Implement Service-Now customization including, but not limited to, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports and exports.
• Defined and Modified the Task SLA’s in order to meet the Service Level Agreement.
• ServiceNow application development; including creation and configuration of Service Catalogs, Email Notifications, Data imports and exports and Reports.
• Customized the applications and modules using Access Control Rules (ACL’s).
• Experienced in the analysis, development and automation of various ITSM processes including Incident Management, Change Management, Asset Management, Service Request, Configuration Management including setup and configuration of MID Server and Configuration Item Discovery.

Confidential

Service Developer

Responsibilities:

• Worked on AWS Cloud Watch, Pager Duty integration with Service Now. It is created an incident in Service Now.
• Hands Experience on monitoring tool with Service Now integration.
• Manages data with Tables, the CMDB, Import Sets, and Update Sets.
• Created new a Service catalogs and workflows based on business requirement.
• Configured the CI’s as per the Business Needs.
• Created new a Custom Application development and service Creator using Create Now.
• Configured multiple Catalog Items Front-end web / GUI components using JavaScript, Jelly Script, HTML 5, and CSS.
• Created Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows. Involved in LDAP Integration with ServiceNow.
• Developed Incident management. Using of WSDL for Soap messages, Perl attachments, Homepages, Portals, PDFs creator, emails, catalogs, modules and applications.
• Imported the data from the external database systems to Service Now through LDAP Integration.
• Performs core configuration tasks including system UI actions, UI policies, Data Polices, business rules and client scripts.

Confidential, Boston, MA

Service Now Developer

Responsibilities:

• Worked as a developer for an End-To- End development for a re-factoring project.
• Used data sources to migrate the data from excel sheets to Service-Now through transform maps.
• Involved in all product design reviews to verify that design meets quality standards and functional/technical requirements.
• Re-built Service Catalog Items with minimal time usage on submitting a ticket by getting together the teams to provide their valuable suggestions and making it easy to understand the new release.
• During development worked with JavaScript, XML to create front-end and back-end components such as forms, buttons, views, pages, business rules and workflows.
• Managing Data accurately by creating Tables and the App Creator Lab, Import Sets Lab and CMDB Lab which in turn helps in easy flow of data when necessary.
• Used ACL’s for controlling the security mechanism in ServiceNow.
• Developed and configured Business Rules, Script Includes, UI Policies, UI Actions, Catalog Client Scripts and Client Scripts, Scheduled Jobs, Wizard panels and Wizard Clients scripts, Content item etc.
• Customizations Migration between Instances using Update Set.
• Developed and maintained APIs and data integration processes between ServiceNow and other services.

Confidential, Dallas, TX

ServiceNow Developer/Admin

Responsibilities:

• Handled importing of functionality between the instances with the team development module in ServiceNow.
• On requirement provided solutions to the Asset Management team in re-building the workflow for in and out of an asset.
• Created various workflows for Incident Management, Change Management, Service Requests and SLA's.
• On requirement provided solutions to the Asset Management team in re-building the workflow for in and out of an asset.
• Worked on the latest release EUREKA /Fuji which is the advanced release and discovered Service-Now upgrades.
• Used data sources to migrate the data from excel sheets to Service-Now through transform maps.
• Worked on integration using SOAP / WSDL / RESTFUL.
• As a part of support activity resolve incidents by provided with proper root cause investigation.
• Worked on huge Workflow design for on boarding and off-boarding of a partner/ employee/Contractor based on the requirements provided by the team.
• Perform day to day administration of the Service-Now tool Maintain business services and configuration item relationships in Service-Now tool.
• Worked on Creating Roles and Groups and load the data to service-now objects using import sets on daily, weekly, monthly and on request basis.
• Performs core configuration tasks including system policies, business rules and client scripts.
• Developed Transform maps to map values between Import Set and ServiceNow tables.
• Developed and improved user systems procedures, and prepared systems documentation.

Confidential

Service Now Developer

Responsibilities:

• Worked with process owners and business stakeholders to translate business requirements into functional requirements within Service Now.
• Implementation, customization and configuration of different Service Manager Modules like Change Request, ESS, Service Desk, Service Catalog, Problem and SLM.
• Root Cause Analysis for the incidents and interruptions in process flow and applying the best practice to improve the process.
• Have developed the end to end process for Incident & Problem Modules.
• Involved in running the daily and weekly jobs to push the data into the application using Import Sets and Transform Maps.
• Define and Configuring SLA and Metrics for entire incident & problem processes.
• Developing and configuring Business Rules, Script Includes, UI Policies, Catalog Client Scripts and Client Scripts, UI Action, Data Sources, etc.
• Have done enhancement‘s in Workflow Modification, Form View, Security Contextual, UI Action etc.
• Participated in project planning sessions with business analyst to analyze functional requirements and translate them into working model.
• Performing unit testing and integration testing with other team developers for the cross-stream development projects.

Confidential

Java Full Stack Developer

Responsibilities:

• Involved in Software Development Life Cycle.
• Involved in developing design specifications, website architecture and web application based on the provided functional and requirements and design layout.
• Used JavaScript as the scripting language and is used for detecting the visitor's browser, validating the forms, providing event functions, animation etc.
• Developed the front end of the portal using HTML, JavaScript, AJAX and CSS.
• Used Cascading Style Sheets (CSS) for styling and to achieve uniformity Used JavaScript to provide AJAX functionality to make website perform better for image loading and for dynamic loading of the web page without refreshing.
• Developed Admin module which contains access to member's management, employee management, salary management and site configuration settings using MS SQL.
• Written stored procedures and triggers for improving the security, speed and efficiency of the website by using them in several situations like updating tables, adding new member, tracking of modifications database transactions.

Confidential

Java Developer

Responsibilities:

• Involved in client discussions for the requirements collection.
• Involved in full development cycle of Planning, Analysis, Design, Development, Testing and Implementation.
• Developed the application using Servlet, JSP.
• Used database connections like JDBC to make the connection to data base. Worked on Oracle database to perform different operations like storing and retrieving the data.
• Developed the front-end part of the project using HTML, CSS and JSP.
• Used IDE tool Eclipse for developing the application.
• Participated in the unit testing by using Junit.
• Made use of the apache tomcat to deploy the application on to the server.
• Participated in and contributed to group sessions, design reviews, and code analyzing.