Service-Now Consultant with Lead Position Resume

SUMMARY:

Over more than 12 years of experience in the field of Information Technology with on demand IT Service Management.
6+ years’ experience as a Service - Now System Administrator & Implementation Specialist.
Working Experience of various phases of SDLC such as Requirements Analysis, Design, Code Construction, Testing and UAT.
Direct hands-on experience on various IT Services of Service-Now tool like Incident, Problem, Change, Service Catalog requests, Report, Gauges, Web Service Integration along with MID Server & LDAP configuration.
Good Knowledge of CMDB and Asset Management Services: Business Services and Configuration Item relationships.
Good Understanding of Object-oriented Analysis Design and Application Development.
Prepared various documents like Functional Specifications Document and Design Document.
Pursue a proactive approach to problem solving.
Work effectively with others in a team environment.
Strong verbal, written and interpersonal communication skills.
Served and Lead various projects.

TECHNICAL SKILLS:

Java Technologies: Core Java 5, JDBC, RMI, Java Reflection API.

J2EE Technologies:: Servlet, JSP, JSTL, JSF, JavaBeans, JNDI and EL.

J2ee Frameworks/Libraries/Tools: Spring MVC 2.5, Struts1.2, ANT1.6, Log4j, Quartz, Apache Common Libraries Apache Digester, SVN, etc.

Database: Oracle 10g, MS SQL Server, MS-Access.

Web2.0/XML Technologies: Ajax, CSS, HTML, XML, JQuery, Jelly.

Web/Application Server: Apache Tomcat 6, Sun Application Server, JBoss, Axis2.0.

Design Skill: Object Oriented Design and Analysis, J2EE Design Pattern and UML.

Other: Service-Now, Eclipse 3.5, HPPPM 7.1

PROFESSIONAL EXPERIENCE:

Confidential

Service-Now Consultant with Lead Position

Responsibilities:

Requirement Gathering & Gap analysis
Configuration of Business Rule, Client Script, forms, view, workflow
Configuration of Access control, Roles, Application, Mid Server and Web Service with Third Party
Service Catalog Design through Order Guide
Unit Testing and Integration Testing

Confidential

PME Consultant.

Responsibilities:

Confidential

HP PPM Consultant.

Responsibilities:

Confidential

HP PPM Consultant

Responsibilities:

Preparing Technical Specification
Digitizing CIVI’s used by Level 1 and Level 2 Businesses
The Addition of fields in individual Request types along with corresponding storage parameters, field dependencies, configuring of user access and security groups
The Creation of a Support Handover Document as a basis for user’s reference