PROFILE SUMMARY:

• 9+ years of experience in management, design, development, deployment and support in the IT industry.
• Strong experience in PRPC 6.2, 7.1 tool installation, development, testing and deployment
• Good experience in design and development of Class Structure, Rule Sets, Flows, activities, Security and Integration etc. using PRPC.
• Strong experience in Rule Resolution, Inheritance, Agents, Functions and Caching.
• Excellent experience upgrading applications from 5.5 to 6.2, and from 6.2 to 7.1.
• Extensive experience in Agile methodologies and Smart BPM Methodologies.
• Working experience in production support using PAL, DB tracer, SMA and AES.
• Strong exposure to Frameworks like Claims Repair (CR), Pega Warranty Management, Claims Work Station (CWS), Industry Framework (HCIF), BIX, Customer Process Manager(CPM) and Smart Dispute.
• Used Next Best Action approach to marketing using intelligent analytics.
• Experience with SQL queries, Stored Procedures and Triggers with Oracle Database.
• Strong deployment experience in Websphere, Weblogic and Jboss application servers and Tomcat web server.
• Exposure to Service Oriented Architecture (SOA), Enterprise Service Bus and messaging services like JMS and MQ services.
• Worked on EAI middleware technologies such as TIBCO (TIBCO BW5.2, RV, Administrator, ADB Adapter, R/3 Adapter and Seibel Adapter).

TECHNICAL SKILLS:

Development Technologies: PEGA PRPC 5.4, 5.5, PEGA PRPC 6.1 SP2, PEGA PRPC 6.2 SP2

Operating System: Windows … 7, MS - DOS, Linux, UNIX

Languages: C#, C++/C, Java, VB 6.0, VBA, 8085 / 8086 Assembly, PL/SQL, T-SQL

.Net Technologies: ASP.NET … WebServices, WinForms, WebForms, Infragistics Net Advantage … Adobe Flex, WCF, WPF, WWF, SilverLight 2.0/3.0, Visual Studio .NET … Visual Studio …

Concepts in Java: Core Java, Swing, JInternal Frame, JTable, Servlets, JSP, JDBC, RMI, WAP, SSL

Databases/ETL: Microsoft SQL Server, SQL Server Integration Services (SSIS), MySQL, Oracle 9i, 10g, Microsoft Access

Web Servers: Internet Information Services (IIS), Apache Tomcat 5.0

Web Technologies: XHTML, HTML, DHTML, XML, XSL, XSLT, SOAP, Web Services, XPATH, CSS, FLEX

Scripting Languages: JavaScript, Action Script, PHP, JQuery JS Library, Perl, UNIX Shell Scripting Version

Control Tools: Team Foundation Version Control in VSTS, Visual Source Safe (VSS)

Reporting Tools: Crystal Reports, SQL Server Reporting Services (SSRS)

Other Tools: Flash, Photoshop, DreamWeaver, NUnit, MS Visio, Fiddler, Install Shield Express, ABCPdf, Red Gate Reflector, Red Gate ANTS Profiler for .NET, IE Developer Toolbar, FXCOP, WAPT, TOAD, UML

WORK EXPERIENCE:

Confidential, Indianapolis, IN

Pega Developer/ Lead

• Understanding business cases by analyzing the production process
• Had regular meetings with the hall supervisors and management to understand the complicated set of business rules
• Handling the team size of 8 members for SAMS application
• Interacted with Users, Developers, Project Manager to understand the business process, identify enhancements and gather Business Requirements.
• Responsible for making design documentation.
• Involved in PRPC flow diagrams using Visio, interpretation of complex flow shapes for business scenarios
• Involved in creating activities, activity step methods, rules and decision rules.
• Prepared the User Interfaces (section, harness, flow action), portal representation.
• Creation of Declarative expressions for a value change on the properties.
• Involved in Creation of validation rules to implement business logic validation.
• Involved in attaching SLA in assignments and created SLA activity depending upon the requirement of the project.
• Participated in DCO (Direct Capture Objectives) suite to capture business needs to implement a Project in PRPC directly and hands on experience with implementing Framework layer

Tools Used: PEGA PRPC 7.X, Visio 2003, Java, Windows XP, and Apache Tomcat.

Confidential, CA

Sr Pega Developer

• Participated in grooming to get the requirements from the business.
• Involved in planning to implement stories for the new enhancements.
• Troubleshoot technical problems and conducted analysis for application solutions which supports the client business processes and functional requirements.
• Well versed with the usage of debugging tools including Clipboard, RULE Inspector, Tracer, PAL and Log Analyzer.
• Performed the peer code reviews, followed Pega Guardrails.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions.
• Designed fragments and correspondence rules for the various letter generations.
• Production support tasks and analyze the alert and log files
• Involved in Bix extraction Mapping
• Worked on Bug Fixes using Activities, Harness, Declare Expressions and When rules.

Tools Used: Pega PRPC V6.3, Smart Dispute, BIX, Oracle, WebSphere Application Server, SQL Developer, Windows

Confidential, San Jose, CA

Pega Developer

• Analyzing the requirement gaps and provided the design approach for implementation.
• Managed the client and helped him in providing the solutions and framing the Business requirements.
• Helped the client in building his own technical team.
• Worked on developing the use cases satisfying the client requirements.
• Designing of Class structure and Data Model
• Worked on Report definitions and Data pages
• Designed UI using Rule-HTML-Harness, Rule-HTML-Section rules
• Agent tracing and debugging the issue.
• Creation of activities and steps for implementing core business logic.
• Creation of product rules for deploying in to higher environments.
• Creation of queries using Rule-Connect-SQL for selecting, inserting and updating data from database
• When rules, Decision tables, Declare Expressions and flow action.
• Worked with Clipboard and Tracer for troubleshooting the issues.
• Experience in ruleset management and rule deployment (product rules / product patches)
• Played a critical role in defect fixing.
• Analysis of the various Business Requirements and coordinating with offshore in the interpretation of client requirements.

Tools Used: Pega RULES Process Commander (PRPC 7.1.6), Oracle

Confidential, ST. LOUIS, MO

Pega Developer

• Involved in gathering requirements and documenting the Use Cases based on business requirements.
• Designed and implemented the Class structure hierarchy.
• Involved in designing, building and validating User Interfaces using Sections, Harnesses, and custom HTML Rules in PRPC.
• Designed, developed and deployed workflows in PRPC using MS Visio and design of flow diagrams.
• Designed and Developed activities to implement complex business logic.
• Integrated with External System MRTK (Mail Room Tool Kit) using Rule-Connect-SOAP for address verification.
• Communicated with External System such as NHTSA (National Highway Traffic Safety Administration) to retrieve the Drivers Record using Rule-Connect-SOAP.
• Developed Decision, Declarative, and Validate rules for automated processing.
• Debugging using Tracer and Clipboard Management.
• Developed Correspondence Rules based on the decision related to application.
• Developed and Integrated SLA (Service level Agreements) in the workflow for setting goals related to work processing.
• Coordinated with the team members in development issues.
• Involved in Design and Technical Documentation.
• Interacted with project managers, business analysts and business architects to gather business requirements for designing, developing and testing pega system solutions to meet those requirements.
• Developed workflow process based on the business requirements using visio in prpc such as • high level Class structure, Workflows and technical design documents, Activities and Core business Logic.
• Developed SLAs (Service level Agreements) in Workflow in PRPC
• worked intensively on various components like declarative expressions, decision tables, decision maps and when rules and developing validation rules to implement business logic validation.
• intensively worked on developing various user interfaces using harness, sections and flow action rules and developed the UI for the claim modules.
• Analysed various components of the system configuration for the conversion issues.
• Designed and developed data tables and worked with pega database. Created Data classes and DB tables for integrating with external systems.
• Extensively involved in updating and deploying different Rule set Versions as required by the organization.
• Worked extensively on troubleshooting technical issues with system architects for harness, declaring expressions and when rules.
• Implemented clipboard and tracer for troubleshooting issues.

Tools Used: Pega PRPC 5.2, Web Services, XML, JavaScript, SQL

Confidential, Parsippany, NJ

Java Developer

• Involved in Analysis, Design, Coding, and unit testing of the project.
• Developed the user Interface Presentation screens using Struts, HTML and JSP.
• Using Weblogic Work Shop tool for developing Servlets, JSP pages, XML and CSS Style sheets.
• JSP development involving creation of custom tags, java beans.
• Used JavaScript and Struts Validators for client side validation.
• Involved in writing the Stateless Session Bean using Session Façade Design Pattern.
• Involved in JDBC connection pooling to access the Oracle database.
• Implemented open source Log4j logging framework in whole application.
• Used ANT tool to build and deploy applications.
• Coding for DAO Objects using JDBC (using DAO pattern).
• Wrote SQL queries and Stored Procedures using TOAD for interacting with the Oracle database.

Tools Used: Pega PRPC V6.2, 7.1, CPM, DB2, Websphere Application Server and DB Visualizer, Windows.