PROFESSIONAL SUMMARY:

• 8 years of intensive IT experience including around 5 years of experience in PEGA and 2 years in Java as a software engineer in software design, development and testing of the applications.
• Extensive knowledge in Design, Development, Testing, Migration, Deployment and Integration of PRPC and Java/J2EE based applications.
• Worked with Customer Process Manager (CPM) interactions.
• Experience in defining class structure, work flows and Rule sets in PEGA PRPC
• Experience in various versions of PEGA PRPC.
• Good experience in PRPC for defining hierarchy based class structure and security based on roles and privileges, configuring agents, connectors, data models, process flows, business logic definition and user interface Design.
• Extensively used Connectors and SOAP Services in PEGA PRPC to integrate with external systems.
• Experience in developing applications using Service Oriented Architecture (SOA) such as Web Services(SOAP) and has Exposure in PEGA CPM Framework.
• Exposure in AGILE iteration based project methodology & SDLC life cycles.
• Expertise in creating Conceptual data models, Process/data flow diagrams, use case diagrams, Class diagrams.
• Proficient in creating Access Groups, Operators, Rule sets, Rule set versions, Work baskets, Work parties required to develop the application
• Extensive experience in J2EE features like Servlets, Java Server Pages, EJB and JMS.
• Experience with Web Scripting Languages: XML, C SS, JavaScript and HTML.
• Experience with various version control systems like Clear Case and VSS.
• Experienced in RDBMS technologies like Oracle SQL, PL/SQL, and MS­SQL.
• Extensive experience with Oracle Databases & experience in PL/SQL, Stored Procedures, Triggers.
• Proficiency in developing Secure Web applications using, JSP, Servlets, Java Beans, XML, JDBC, JavaScript and HTML.
• Good Domain Knowledge in Health care and Banking Domains.
• Experience with various Application Servers like Web logic 8.1, Web sphere Application Server 6.0, JBOSS and Apache Tomcat­5.0.

TECHNICAL SKILLS:

BPM Product: PEGA Rules Process Commander (PRPC v 5.4/5.5/6.2/7.1 )

Operating Systems: Windows 2000, XP, Windows NT, Unix/Linux (Red Hat)

Programming Language: Java, J2EE

Java/J2EE Technologies: J2EE, JSP, JDBC, JMS, Web Services

CRM Technologies: Clarify CRM 13.1

RDBMS: Oracle 9i/10g, SQL Server, MS Access,DB2

Web Technologies: HTML, DHTML, JavaScript, XML,XSL, XSLT

Web/App Servers: Apache Tomcat 6.0, web logic8.1/9.2, web sphere 6.0

Tools: Microsoft Visio, Rational Rose, Quality Center

Concepts: SDLC, Object Oriented Analysis and Design, Unified Modeling Language (UML), Assembly and System Level Testing, exposure in Agile.

PROFESSIONAL EXPERIENCE:

Confidential, PHILADELPHIA, PA

PRPC SYSTEM ARCHITECT

• Work on Use Cases, involve in business discussions.
• Develop business flows, sub flows, flow actions and screen flows, Configuring Case Stages.
• Involved in the design and development of Work Type Classes, Activities, Process Flows and Flow Actions, Section, Harness, Portals.
• Designing the control using the skill for routing purposes.
• Worked with Privilege for availability of a rule.
• Worked on Pega Security like creating and working with Access Groups Access Roles, Privileges, Rule sets and Rule - set Versions, branching RuleSets and Merging.
• Developed Business Rules using Circumstanced Rules, When, Decision Table, Decision Tree rules and Data Pages, Map Values, Constraints, Declare Index.
• Work with Report Definitions to display as Reports, in Data Pages, in Dynamic Selects.
• New Table creations and Configure the DB mapping with the tables.
• Worked with Connect SQL with external databases.
• Hands on Integration Accelerator wizard to import WSDL.
• Worked with Integration-Connector Connect-SOAP, Connect-SQL and in Integration-Services mostly used SOAP-Service.
• Worked with File Listener to listen to the directory folder to read a file content.
• Worked with Stream rules and Parse XML rules.
• Worked on Configuring Agents.
• Work with System Management Application for Agents, File Listener, health check and system details.
• Worked on Configuring SLA.
• Worked with Code Migration by creating Product rules to different Envs like QA, UAT, PROD.
• Developed technical specifications to support the functional requirements.
• Worked with Configuring Rules like Models, Dynamic System Settings, and Rule System Settings.
• Worked in Product Support Activities like Defect Fixing, Log Analysis, and Change Management Activities.
• Worked with UNIX, WebLogic for Server Restarts.
• Analyzing PAL, Preflight, PLA and modify rules accordingly to improve Performance.
• Performed Testing and debugging of the application using Tracer and UI Inspector.
• Monitoring PEGA logs and alerts.

Environment: PRPC 7.1.x, HTML, JavaScript, MS Visio, Windows XP, CPM Frame Work, Pega RULES Process Commander.

Confidential, CA

PEGA Developer

Responsibilities:

• Worked closely with the business analysts and system architect to understand source data to develop technical solutions.
• Developed User Interface Rules (Harness, Section) as required by the application.
• Worked on CPMHC Frame work to develop different service items to meet the business requirements.
• Created File listener components - using PEGA activities, flows, flow actions, SLA agents to read file contents, create workobjects and start further processing of case using flows.
• Implementation of Decision tables and Decision Maps .
• Created validation rules and workflows to implement business logic validation.
• Worked with Clipboard and Tracer for troubleshooting the issues.
• Created SOAP connectors for integration with external systems (Facets, Maccess)
• Developed artifacts and workflows while following company standards and guidelines.
• Migrated data instances and rulesets from development to UAT & Performance environment when needed.
• Performed other project related PEGA tasks like Property optimizations, Reports, SLA configurations, access groups, Rule Set creation and maintenance etc.

Environment: PEGA PRPC 7.1, 6.1 SP2, SOAP, .NET connectors, CPMHC 7.2, Peg Call 5.2, PEGA CTI link Server, Genesys voice platform, FACETS, MS SQL Server 2008, MS Visio, XML, and HTML, IBM WebSphere, UNIX.

Confidential, ATLANTA

PEGA architect

Responsibilities:

• Provide technical input for creation of Business Requirement Documents
• Created Draft Flows, mockup screens in PEGA for business demo and LLD documentation.
• Involved in technical discussions related to integration with external applications.
• Created new case types skimming and joined cases - creating UI components, activities, decision tables and DB2 updates related.
• Developed business rules in PEGA application to identify Fincen eligible cases using activities, decision rules.
• Developed application specific integration tasks to intake alerts from STAMP and create work objects / cases .
• Participated in defect fixes to display the capability to close a case without filing to Fincen only to the users with right access group and as per other SAR business rules.
• Performed ATM address and loss cost center auto population ­ by retrieving DB2 data using connect SQL calls, creating PEGA Auto complete, validate Rules and activities in PEGA.
• Provided technical input related to PEGA patches needed for decision table and Auto complete features.
• Attended Status calls with Business, Technical and Infra structure Teams to discuss and update project status.
• Extensively used PEGA Clipboard and Tracer for debugging of processes developed.
• Participated extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Work groups, Work basket and SLA rules.
• Successfully delivered the components on time in a Fast paced environment.

Environment: PEGA PRPC 5.2­6.1 SP2, SOAP, .NET connectors, CPMHC 7.2, Peg Call 5.2, PEGA CTI link Server, Genesys voice platform, FACETS, Oracle10g, MS Visio, XML, and HTML, IBM Websphere, UNIX.

Confidential, JERSEY CITY, NJ

PRPC Developer

Responsibilities:

• Worked with line of business to evolve existing production processes to comply with new government and corporate regulations.
• Designed and implemented complex user interfaces using Sections, Harness and HTML stream rules.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.
• Developed all the business rules for the PEGA implementation.
• Designed Class Structures, Workflows and Rule sets for case creation, case assignment and case resolve.
• Involved in Change Management aspects including defining and implementing procedures/technologies to deal with changes in business environment.
• Involved in testing and Bug Fixing Activities.
• Worked on DB mapping, remote db connection, and other DB related operations.
• Modified out of box reports and created new reports using List view and Summary view rules.
• Worked on the UI components, Declare Expressions and decision Rules.
• Provided technical insight and direction on project initiatives from PEGA expertise perspective.

Environment: PEGA PRPC 5.1/5.4, PEGA CPM HC 7.2, MS Visio 2003, HTML, XML, and Oracle 10g, WebSphere

Confidential

Java Developer

Responsibilities:

• The customization of wBBC service management layer.
• Created/customized different save beans, load beans, and xbeans for various requirements.
• Deployment of customizations onto the Unix/on­site environment.
• Created process on the Clarify CRM thick client, Done JSP changes for UI part.
• Customization of Clarify CRM Thin Client and billing modules.
• Used Spring (IOC) frame work for wiring of components through Dependency Injection.
• Created the required views and tables using SQL & DAT files
• Configuration and creation of different processes.
• Developed Detail Design and Technical Design Documents.

Environment: Clarify CRM 13.1, Java, JSP, SQL, Xml, Html and java Beans, Spring Framework

Confidential

JAVA Developer

Responsibilities:

• Developed the Java/J2EE components and Servlets and EJBs.
• Designed the whole entire UI model with Microsoft Visio and Class and Sequence diagrams.
• Web-Service development was done on the IBM WebSphere Application server for deployment. A large number of web-services were managed on WebSphere.
• Documented the functional and release designs for the application.
• Designed the application using and applying patterns where they were required.
• Experience working with Stateless Session Beans, POJOs, EJBs and DAOs for database connectivity.
• Worked extensively with Servlets which were controllers used for redirecting request and response mechanisms.
• Involved in the assembly, deployment and also the configuration of applications on Servers.
• Developed cache mechanism for the middleware to avoid unnecessary trips by the Server.
• Involved with the integration of application components and ran functional and unit testing on the application components.

Environment: Java, Servlets, web service, Eclipse, HTML, XML, SQL, PL/SQL, IBM Websphere Server, Oracle, Log4J.