SUMMARY:

• 10+ years of overall IT experience, including 8 years of experience as Pega Developer and around 2+ years in JAVA/J2EE application development.
• Experienced in developing Work Flows and Business Process Management using Pega Rules Process Commander (PRPC).
• Proficient in Pega Methodology implementation cycle, including business process modeling, tool installation, development, testing, and deployment. As a core team member
• I have involved in many areas of PRPC which include Flows, Flow actions, Harnesses, Sections, HTML, Correspondence rules, Activities, List views, Summary views, Declarative rules, Integration Services.
• Worked on localization and system performance by analyzing alert logs and DB traces.
• Developed optimized activities for agents, worked on SLA processing and extensively worked on file listener process to interact with external systems to automate business processes.
• Used PEGACALL which provide Computer Telephony Integration (CTI) to improve contact center applications.

WORK EXPERIENCE:

Pega Architect/Developer/Lead

Confidential, IN, Indianapolis

Responsibilities:

• Worked with Project Managers, Business Leads, and Business Analysts to define business requirements for designing, testing, and building Pega systems solutions to meet those requirements.
• Understand various components of the system configuration and applied intelligence to the conversion issues.
• Developed various screens.
• Worked intensively on User Interface using Harness, Sections and flow action rules. Developed Data tables and worked with Pega database.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions and when rules.
• Worked with Clipboard and Tracer for troubleshooting the issues.
• Involved in bug Fixing Activities with Lead and System Architects for Harness, Declare Expressions and When Rules.
• Had Troubleshoot technical problems and conducted analyses for efficient program/application solutions which support client business processes and functional requirements.

Senior Pega Architect/ Developer

Confidential, Indianapolis

Responsibilities:

• Understand various components of the system configuration and applied intelligence to the conversion issues.
• Worked with Clipboard and Tracer for troubleshooting the issues.
• Designed and developed a workflow process using MS Visio in PRPC
• Developed SLAs (Service level Agreements) in Workflow in PRPC Developed the UI for the claim modules.
• Identified reporting requirements to general business functionality, non - functionality needs and required data attributes for BPM specific workflows.
• Prepared Role Based Access group for the Pega Workflow team and provided security based roles and privileges at operator level.
• Creation of Rules for Validation, Integration rules like Rule-Connect-SQL using methods like RDB save, RDB Open, RDB list, Creation of Work Objects, assigning to Operators.
• Developed SOAP Services to provide service to external systems.
• Implementation of Decision tables, Decision Maps and Declarative expressions, Constraints and Indexes.
• Creation of search reports using List view, Summary view rules of PRPC.
• Involved extensively on the migration and deployment of the application rules from Dev to QA, UAT and Production environments.

Senior PRPC System Architect

Confidential, Columbus, IN

Responsibilities:

• Worked with Project Managers, Business Leads, and Business Analysts to define business requirements for designing, testing, and building Pega systems solutions to meet those requirements.
• Involved in Creation of validation rules to implement business logic validation.
• Performed Unit testing.
• Created Data classes and DB tables for integrating with external systems.
• Developed the UI for the policy enrollment module.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.
• Developed Rules for Validation and Integration rules pertained to Rule-Connect- and Rule-Service.
• Designed Workflows and implemented the requirements following the Use Case documents and Pega Guardrails.
• Performed peer code reviews and followed Pega Guardrails.
• Created flow actions, html rules based on the business requirement.

Pega Developer

Confidential

Responsibilities:

• Used CPM to apply business rules from the service environment to streamline the information presented to the Customer service Professionals.
• Identified reporting requirements to general business functionality, non-functionality needs and required data attributes for BPM specific workflows.
• Prepared Role Based Access group for the Pega Workflow team and provided security based roles and privileges at operator level.
• Creation of Rules for Validation, Integration rules like Rule-Connect-SQL using methods like RDB save, RDB Open, RDB list, Creation of Work Objects, assigning to Operators.
• Developed SOAP Services to provide service to external systems.
• Implementation of Decision tables, Decision Maps and Declarative expressions, Constraints and Indexes.
• Creation of search reports using List view, Summary view rules of PRPC.
• Involved extensively on the migration and deployment of the application rules from Dev to QA, UAT and Production environments.
• Troubleshoot and communicate with Pega Support team in order to resolve technical issues which require hot fix from Pega systems.

Java /J2EE Developer

Confidential

Responsibilities:

• Extensively developed EJB’s for implementing the business logics.
• Implemented JMS technology for asynchronously sending and receiving Created frameworks using design patterns that includes Data Transfer Object (DTO), Data Access Object (DAO), singleton classes, business delegates, and service locator.
• Developed classes for handling the client requests using Servlets, Flash Remoting Servlets and helper bean classes.
• Developed several Stored Procedures for implementing business logics for submitting the bids, paginating the licenses, verifying the submit bids Worked extensively in all parts of the project for performance tuning, code cleanup, automated builds, version Manager Control.
• Developed prototypes for hibernate for object/relational persistence and query service Successfully developed and deployed the module in clustered environment for Web sphere Application Server.
• Involved in System Requirement Analysis and Design and developed UML diagrams required for the client system.
• Developed the front-end component transactions, marketing activities, account management modules using HTML, XML, JSP, Servlets and JavaScript along with Struts Frame work and rendered the Client view pages with CSS.