Java programmer Resume Chesterfield, MO - Hire IT People

JavaScript, Ruby, Ruby on Rails, C#
C++, Java SE, Java EE, Java Server Faces, Prime Faces, Spring, PHP, VB
HtmlUnit, Watij, Selenium
Android app development
MySQL
Malware Analysis
Fedora, Ubuntu, Backtrack

PROFESSIONAL EXPERIENCE

Currently volunteering as a Java programmer in helping a friend of mine start his company

Confidential.
June 2012 – December 14, 2012
Global Technical Support Analyst

Workings night shifts. Supporting the company\'s employees in the Asian-Pacific region (Australia, New Zealand, China, Japan, Singapore, Egypt, UAE, Thailand, Malaysia, Philippines, Taiwan, Indonesia), Europe (Greece, Hungary, France, Czech Republic, Ireland, UK, Israel, Switzerland, Spain, Belgium, Italy, Russia, Germany, Sweden, Netherlands, Austria, Poland), USA, Canada, Latin America (Argentina, Chile, Colombia, Ecuador, Peru, Puerto Rico, Venezuela, Brazil).
Systems of support include: Microsoft Windows 8, Windows 7, Windows XP, Server 2000, 2003, 2008, Active Directory Services, network issues, Office Communicator 2007 R2, Printer Support, Microsoft Lync, Microsoft Office Suite 2010, Windows Mobile, SAP Clients, Cisco VPN, Share Point, Live Meeting, Pro Clarity, AC Neilson, Mobile Devices, Network Printers and Print Servers, Nitro, Agile, Hyperion
Writing Jscripts, Vbscripts to automate the processes of servicing user accounts in Active Directory.
Writing JAVA apps as requested

Confidential– Chesterfield, MO
June 2010 – April 2011
Tier 2 Support Technician (bilingual English/Spanish, night shift)

Supported approximately 100 locations. Responded to incoming phone calls and emails.
Duties included troubleshooting and resolving Internet connectivity issues both wireless and wired types of connection via remote access to switches, access points, DSLAMs, CMTSs installed at the locations.
Troubleshooting and resolving issues with switches and routers, printers.
Handled an average of 20 calls/night. In case of Internet outages at the locations, the number of phone calls increased significantly.
Familiar with different types of servers such as: Nomadix, Sync, IP3, and others
Can work in Linux environment
Windows Server 2003, Active Directory
MySQL
Resolving issues remotely via VNC

Confidential– St Charles, MO
IT Services Department
January 2010 – present (part of my scholarship program)
Support Technician

Assisting the University staff with hardware, software, and Internet connectivity issues
Assisting the students with Internet connectivity issues and removing malware from their PCs
Providing support both via phone (10+ calls per day), email, and in person
Can configure CISCO switches and routers
MySQL, Java
Familiar with Windows Server 2003, Windows Server 2008, Active Directory

Confidential– Moscow, Russia
January 2009 – January 2010
Support Technician

Was outsourced to the following organizations: VTB Capital, Ministry of Labor, Volkswagen, L’Oreal, Lukoil
Provided the staff with technical support: connectivity, software, printing, hardware issues
MySQL
Received 20+ calls per shift and helped resolve issues received via ticketing system, phone, and email.
Wrote JScripts to facilitate routine support process and problem resolution
While at VTB Capital, also assisted in setting up video conferences between the branches located in London, Dubai, and Singapore
MCP (70-271) certificate

Confidential– Moscow, Russia
Department of Customer Technical Support Service
January 2008 – October 2008
Customer Support Specialist

Provided technical assistance to English and German speaking customers experiencing issue with software produced by the company
Received 20+ calls per shift
Troubleshooted and tested software produced by the company for Palm, Windows Moblile, Windows, Symbian, and BlackBerry based devices: electronic dictionaries, weather programs, games, Penreader (instant recognizer of hand written text)
Was responsible for communicating with customers via phone, email, and ticketing system
Corresponded with clients and producers of handheld devices from the USA, Germany, Spain, Great Britain, Japan

EDUCATIONAL EXPERIENCE
ConfidentialUniversity
Computer Information Systems

Confidential University
Department of Translation and Interpretation, Intercultural communication (theoretical and practical)

We provide IT Staff Augmentation Services!

Java Programmer Resume

Chesterfield, MO

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship