SUMMARY OF QUALIFICATIONS:

• Over Eight (8+) years of diverse IT experience spanning across Business Analysis, Administration, Configuration, Implementation, Development and Support experience.
• Strong implementation experience of Salesforce.com applications in Sales, Service and Support industries.
• Trained and Certified in Sales force 201, Salesforce 401, Service Max.
• Expertise in administration, configuration, implementation and support of sales force CRM, and sales force applications based on Apex Language and leveraging Force.com and SaaS (Software as a Service) application running in Cloud Computing Environment.
• Proficient in Case Management using assignment, escalation, workflow rules and actions.
• Experience in Standard Objects like Accounts, Contacts, and opportunities, Products, Cases, Leads, Camp Confidential ns, Reports and Dashboards.
• Proficient in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experience on Email Marketing in building segmented lists, create and distribute customized email templates, and track post - drop activity.
• Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Experience in APEX, Visual Force, SOQL, and SOSL with experience on Advanced Java and Java Script.
• Experience in developing scheduled batch jobs, workflows, apex classes, and triggers for RESTful interfaces.
• Experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
• Experience of working with diverse database platforms including Oracle, SQL server, MS Access.
• Thorough understanding and experience in Agile Scrum development methodology.

TECHNICAL COMPETENCIES:

• Salesforce.com Technologies Apex Classes/Controllers, Apex Triggers, Visual Force Pages/Components & Controllers, Apex Data Loader, Force.com Apex Explorer, Dashboards, Reports, Reporting Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in, Workflow rules, Approvals, Case Management Automation, SOQL, SOSL
• Programming Languages Java, PL/SQL
• Business Processing Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Camp Confidential n Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing, Agreements and Entitlements
• Web Technologies HTML, CSS3, JSF, JavaScript
• Web Services SOAP/REST AP
• Databases Oracle, MySQL, SQL Server, Sybase
• Packages MS Word, MS Excel, MS Power Point, MS Office, MS Visio, Rational Rose
• ETL/Integration Tools Apex Data Loader, Informatica, Cast Iron, Force.com Workbench

PROFESSIONAL EXPERIENCE:

Confidential, Parsippany, NJ

Sales Force developer/ Admin

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Camp Confidential ns, Reports, and Dashboards.
• Designed and developed advanced dynamic views using JSP, Java Script.
• Developed various Custom Objects, Tabs, Components and Visual force Pages.
• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, and dependent pick lists and complex page layouts.
• Create complex workflows and Approval processes.
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflow.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Created template-based emails with an easy to use wizard.
• Audited, uncovered and resolved data integrity issues with legacy systems.
• Complete bulk imports of data using Apex Data Loader.
• Developed and maintained custom reports.
• Batch reassignment of accounts and opportunities based on organizational changes.
• Prepared training materials for business use.

Environment:: Saleforce.com platform, Apex, Agile Methodology, Email Marketing, Visual force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows, Java, JavaScript

Confidential - Austin, TX

Salesforce Developer/Admin

Responsibilities:

• Managed Off-shore team of three developers and tracked the progress.
• Involved in gathering business and technical requirements for leasing quote automation and build the application right from the scratch and deploy it to production.
• Created and deployed several reports using Salesforce.com platform.
• Created custom Page layouts with custom fields and buttons based on the business logic.
• Designed and developed Visual Force pages based on the custom requirement.
• Developed Apex Classes and Extensions to add required functionality to Visual Force Pages, Wrote Apex Triggers to implement business logic which sends emails to the vendor banks for credit check and Quote processing.
• Designed and deployed custom Objects, Custom tabs, validation rules, and Auto-Response rules for automating various steps in leasing.
• Created several work flows and approval processes needed in different stages of actual quote processing.
• Worked on SFDC standard Objects like Accounts, Contacts, Cases, Leads, and Camp Confidential ns etc.
• Developed email templates which pulls all the data from the customer record.
• Worked on tools like Work bench, Data loader, Demand tools, Informatica for mass updates, import and export of data.
• Worked on Change sets, Packages, Eclipse, ANT migration tool for deploying apps and several other components.
• Organized meetings to provide information on progress and critical milestones of the project.
• Closely worked with SFDC Admin and Business Analysts in the Org involved in integration and merging two sales force instances.
• Sales & Service Cloud Migrations. Worked on Partner Communities and implemented Sales portal home page into Sales force using VF, html, Java Script, CSS & Ajax. Involved in Data cleaning, record de-duping and Data reconciliation during migration.
• Involved in Webinars, training sales persons how to use the application.

Environment:: Saleforce.com platform, Workflow & Approvals, Record types,, Reports, Email,, Triggers, Sharing Rules, MS Word, PowerPoint, Excel, Validation Rules, Messaging, Dashboards, MS Project, Standard and Custom Objects, REST Interfaces

Confidential - Reston, VA

Salesforce Developer/Admin

Responsibilities:

• Interacted with business users groups to gather requirements for Salesforce Implementation/interacted with all levels of external and internal customers.
• Involved in integrating Web service with salesforce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
• Perform analysis of business/technical requirements & designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked on integration of Informatica cloud like Single Sign On Configuration, Data replication, Secure agent registration and Connection configuration.
• Involved in setting up Sales force outbound messages on Informatica Cloud.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Camp Confidential ns, Reports and Dashboards.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Executed various levels of Unit, Integration, User acceptance and Operational acceptance testing to prove that system conform to specifications of business and quality requirements.
• Participated in Weekly Change control meetings and performed application and global impact analysis.

Environment:: Saleforce.com platform, Apex Language, Visual force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Agile Methodology, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential - San Diego, CA

Sr. Salesforce Developer/Admin

Responsibilities:

• Interacted with various business user groups for gathering requirements for Sales force implementation and documented the Business and Software requirements.
• Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for various functional needs.
• Deployed Apex using confidential  IDE, Force.com Migration Tool and Web Services API.
• Worked with Apex Scheduler to invoke batch Apex classes at regular intervals.
• Implemented CSS for Visual Force pages and experience working with Partner portal system.
• Added methods that can be called from Visual force pages to Controller Extensions.
• Created Custom Visual force components and Confidential ributes to override the look and feel of standard Visual force components.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Email Alerts, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data loader for data management in force.com platform and Knowledge in cast Iron.
• Work Flows and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Deployed applications from Sandbox to production.
• Created Visual force pages that could be rendered as PDF's, build dashboard components and define email templates.
• Used Grid buddy to generate reports on multi objects and put related data in one view to help a clear perspective on business decisions.
• Used Pick lists, Dependent Pick lists, and Record Types to enforce data quality.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked with Approval processes that use Email Approvals and parallel Approval steps.
• Created Dashboards and Dashboard Components and implemented multiple levels and scheduled Dashboard refresh.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Implemented Case Management Automation to track and solve Customer’s Issue.
• Involved in Mass imports and exports of data.
• Used Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.

Environment:: Saleforce.com platform, Agile Methodology, SOAP Interfaces, Apex, Visual force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, SOQL and SOSL

Confidential - Washington, DC

Salesforce Consultant

Responsibilities:

• Involved in the requirements gathering and data model design.
• Generated Objects, Fields and Page layouts.
• Worked on the Security model using Profiles, Roles and Sharing Model (Organizational-wide defaults &Sharing rules) settings.
• Developed Apex Classes, Triggers and Visual force pages.
• Designed and developed Workflow rules / Approval Processes, Validation Rules.
• Taking part in for data migration process for existing system from/into SalesForce.com.
• Involved in Managing and Creating Email Templates.
• Worked on security and sharing rules at object, field, and record level for different users at different levels of organization.
• Performed data migration from Legacy Systems using Data Loader, Import Wizard, and Demand Tool.
• Administration and Configuration of Salesforce.com CRM to populate and maintain data.
• Management of their database on the Salesforce.com platform for all organization users, and update data and contacts
• Analyze data and creating reports with strong spreadsheet, SQL database query
• Maintain sandbox development environments
• Customize and extend Sales Cloud applications in liaison with third parties or internal development teams
• Create workflows, approval process for automated alerts, field updates and email generation
• Install and configure packages from AppExchange
• Maintain user roles, security and profiles
• Create and maintain custom objects and fields, handle bulk data migration, maintain page layouts
• Design, build, test and deploy of new fields, page layouts, and automated email responses etc.
• Develop SFDC customized reports and dashboards based on business requirements.
• Setup and maintain of SFDC new users, roles, profiles, queues.
• Execute SFDC configuration changes and ability to maintain and update data integrity (Data.com).
• Involved in Unit Testing and prepared Unit Test case documents.
• Code Migration from Sandbox to Production Using Eclipse IDE & Data Migration through Data Loader.

Environment:: Saleforce.com, Security Controls, Reports, Dashboards, Record types, Custom objects and Fields, Workflows, Rules, Data Loader

Confidential - Columbia, SC

Java Developer

Responsibilities:

• Involved in various phases of Software Development Life Cycle (SDLC) such as requirements gathering, modeling, analysis, design and development.
• Involved in the design and development of the entire application.
• Created UML diagrams (use case, class, sequence, and collaboration) based on the business requirements.
• Involves in designing and developing dynamic web pages using HTML and JSP with Struts tag libraries.
• Used JavaScript for client-side validation and Struts Validator Framework for form validations.
• Used JUnit framework for Unit testing of application and deployed the application on BEA WebLogic 10.
• Working with an Agile, Scrum methodology to ensure delivery of high quality work with every monthly iteration. Agile development environment including Scrum methodology.
• Worked in a Scrum Agile process with two week iterations delivering new features and working software at each iteration.

Environment:: JAVA,, J2EE, JMS, AutoSys, Struts 2.0,Sybase Client, Agile Methodology, Oracle 11g, Web logic Server 10.3.5, Apache Ant 1.7.0,JUnit 4.11, Eclipse Juno

Confidential

Java Developer

Responsibilities:

• Designed and developed advanced dynamic views using JSP, Java Script, XML, CSS3, XML Schema, HTML5, DHTML, and Boot Strap.
• Designed, developed, and tested the system which involved database modeling, Java/Swing development, SQL, JDBC.
• Web application development using J2EE: JSP, Servlets, spring, JMS, JDBC, Java Beans, RIA Frameworks, Jakarta Struts, Ajax, Angular JS, JSTL, Custom Tags, EJB, JNDI, Hibernate, ANT, JUnit and Apache Log4J, Web Services and Message Queue (MQ).
• Used DOJO toolkit to construct Ajax requests and build dynamic web pages using JSP’s, DHTML and java scripts.
• Provided custom reports and dashboards to support the needs of the users and executives.
• Worked on various standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Camp Confidential ns, Reports and Dashboards.
• Used Jakarta Struts Frame Work to implement MVC design p Confidential ern
• Involved in development using struts components—Struts-config.xml, tiles, form-beans and plug-ins in Struts architecture.
• Crystal reports are used for reporting the database details.
• The diagnostics module used for monitoring server applications was rewritten using the Dojo.
• Extensively worked with the JDBC Stored Procedures from DB2database.
• Developed EJBs business components (packages and Modified Classes) utilizing the existing packages on Visual Age for Java 3.5.3.
• Used GWT to create the screens for the end users.
• Worked with Core Java Applets, Multithreading, Serialization, Externalization, Collections.
• Designed the application with a web interface to accept user input and run the rating of policies obtained by the user input during the night as a batch process.
• Worked with J2EE Architecture, Design P Confidential erns, available open source frameworks, has written some frameworks and Oracle - SQL Writing, Performance tuning.
• Worked with Java Profiling tools and Application Servers like Web Logic and SOAP, XML messaging, Agile, Scrum with XP.
• Deployed the GWT screens on to Tomcat during initial development.
• Currently in the process of deploying the application on the production server running WAS 5.0 with key role in performance tuning of the system to achieve performance and scalability.

Environment:: J2EE, WSAD 5.1, Agile Methodology, Java 2.0, Servlets, Dojo 2.0, Swing, Dojo, JSP, Web Services, Struts 2.0, JDBC, EJB 2.x, Web Logic, UML, XML, JNDI, XSLT, CSS3, HTML5, DB2, JavaScript, Angular JS, CVS, Sun Solaris, UNIX