OBJECTIVE:

To obtain a technical Lead/Sr. position in a Windows/MAC environment, utilizing my technical skills which will contribute to the growth and development of the technical team and the company.

HARDWARE EXPERIENCE:

HP Printers, XEROX Printers, BlackBerry, IPhone, IPads, Android, Windows Mobile, Dell Latitude machines, Dell XPS, Dell Optiplex Machines, PowerBooks, MacBook Air, MacBook Pro, ThinkPads, iMACs, iBook, Dell SonicWall Firewall, NAS devices. All major computer manufacturers including but not limited to: Dell, HP/Compaq, Gateway, Lenovo, Acer, Cisco switches and routers, F5 Load Balancer, Citrix Netscaler.

SOFTWARE EXPERIENCE:

Microsoft Windows OS up to an including Windows 7., BES Server, Sysprep, Active Directory, Windows Server 2003/2008R2/2012, MS Office Suite 2003/2010/2013 , SQL Server, Symantec Ghost, Symantec Antivirus, Acronis, Radmin, SMS Desktop Connection, HP UNIX, Adobe Acrobat, Adobe Photoshop Pro., Adobe Creative Cloud 2014, Internet Explorer up to and including version 10, Track - It 6.5, Remedy V. 7, Unicenter ServiceDesk, Salesforce, ServiceNow, IBM I-series, Safari, Visual Basic, Q-Basic, HTML, Peoplesoft, Cisco VPN, Oracle 9/10, WebSphere Portal, Mobile Iron, MAC OS X 10.8, 10.9, 10.10, Powershell, Pulse, Casper Suite, BASH, Python, RHEL, Kaseya System Watch, Autotask, Egnyte, Appriver, Quest Active Directory.

EMPLOYMENT:

Confidential, Manhattan NY

Mac Engineer

Responsibilities:

• Casper Suite SME
• Casper/JAMF Management
• Mac OSX imaging/deployment
• PKG/DMG file creations
• Level 2/3 Remote/Deskside support
• Cisco Jabber management
• Mobile Iron management
• Ticket and client tracking via Service Desk

Confidential, Parsippany NJ

Sr. Network Engineer

Responsibilities:

• Exchange 2003/2010 Administration
• Office 365 Administration
• User/Group mailbox creation and administration
• Active Directory 2008/2003 Administration
• User account creation and administration
• Security groups creation and administration
• Network Topography
• Dell Sonicwall firewall installs and configurations
• NAS device installs and configurations
• AT&T Synapse system installs and configuration
• Egnyte cloud storage configurations and administration
• Appriver hosted exchange configuration and administration
• Kaseya System Watch administration
• Managed machines via Kaseya System Watch
• Ticket and client tracking via Auto Task ticketing system
• Configure Cisco Catalyst Blade Switches
• Configure Cisco 2900 Series routers
• Windows Server 2003/2008/2012 troubleshooting, support and implementations
• DNS/DHCP support
• F5 Load Balancer configuration
• Citrix Netscaler configuration
• VMware Support
• SCSI support/configuration
• RAID support/configuration

Confidential, Somerset NJ

Macintosh Specialist

Responsibilities:

• Casper Suite SME
• Managed Casper Suite rollout
• Configured Casper Server / JDS Server (Redhat Enterprise Linux OS/Mac OS)
• Configured install packages (.pkg) and disk images (.dmg) to deploy via Casper Suite
• Shell/AppleScript scripting
• Mac AD binding via Casper and locally on Mac machines
• Compiled bash and python scripts

Confidential, Manhattan NY

Desktop Engineer

Responsibilities:

• Nationwide End User Support
• Remote End User Support
• Support MS Office Suite 2010/2013 - MS Office Suite 2011 for Mac
• MAC OS X 10.8+ support and troubleshooting
• MAC DMG/PKG creations and deployments
• MAC OS X Upgrades and Patching
• Windows Server 2012 support and troubleshooting
• MS Exchange administration
• MAC Domain binding and troubleshooting
• MAC hardware break/fix
• DNS/DHCP troubleshooting
• Configuration/Deployment of HP/Lenovo/Acer/Apple hardware
• Application support on IPhone/Android/Windows mobile devices
• Monitor network security
• Maintain network infrastructure
• Front end / Back end MS Exchange support
• Front end / Back end Active Directory support
• Followed workflow process from answering calls, responding to emails and to fully detailed cases within ServiceNow Support portal
• Maintain onsite server room (Cisco switches, WLC and local network shares)

Confidential, Manhattan NY 

Senior Desktop Support Technician

Responsibilities:

• Nationwide End User Support
• Remote End User Support
• Support MS Office Suite 2010/2013 - MS Office Suite 2011 for Mac
• MAC OS X 10.8+ support and troubleshooting
• MAC DMG/PKG creations and deployments
• MAC OS X Upgrades and Patching
• MAC Domain binding and troubleshooting
• MAC hardware break/fix
• DNS/DHCP troubleshooting
• Configuration/Deployment of Dell/Apple hardware
• OS Image deployment/configuration
• Application support on IPhone/Android/Windows mobile devices
• VOIP configuration/deployment Shoretel
• Monitor network security
• Maintain network infrastructure
• Front end / Back end MS Exchange support
• Front end / Back end Active Directory support
• Front end Salesforce Portal Support
• Followed workflow process from answering calls, responding to emails and to fully detailed cases within Salesforce Support portal
• Maintain onsite server room (Cisco switches, WLC and local network shares)
• Direct project work with Security Operations team
• Direct project work with Network Operations team
• Direct project work with Infrastructure team

 Confidential, Parsippany NJ

Desktop Support

Responsibilities:

• Nationwide Help Desk Support
• Remote End User Support via Webex Support Center
• Support MS Office Suite 2007
• Windows XP/Vista/MAC OS 9 support and troubleshooting
• MS Exchange Administration
• Active Directory Administration
• Configuration/Deployment of IPhone/Ipad devices
• Application support on IPhone/IPad
• Support web based applications in IE6/IE7
• Support Citrix based applications
• Built/Configured Dell Latitude laptops, D Series and E Series / MacBook Pro/Air and iMac
• Front end MS Exchange support
• Microsoft Server 2003 support and troubleshooting
• DNS/DHCP troubleshooting and support
• Front end WebSphere Portal - Company Portal page
• Followed workflow process from answering calls to fully detailed tickets in the call tracking system, Unicenter ServiceDesk
• Blackberry/Windows Mobile/Droid Smart Phone Support
• Running reports via Oracle application