EXPERIENCE HIGHLIGHTS:

• Overall IT Industry experience of 9.6 years covering different phases of SDLC, re-engineering of software systems along with project management and business development.
• Specialized in IBM Mainframes with experience in various industry domains likely Banking, finance etc.
• 3+ years of Onsite work experience with European Clients.
• Exposure of interacting with End-Users.
• Currently working for Danske Bank SSC, Denmark October ‘08 onwards as a client of ITC Infotech, India.
• Multiple visits to Danske Bank Finance Center and branches in Denmark for Requirement Gathering and customer meetings.
• Experience with Database design, System architecture, re-engineering, SOA based applications.
• Trained on Agile methodology and Sprint processes.
• Exposure to SAS Customer Intelligence (CI) package.

Project Experience Distribution:

Application/Functional areas/Packages worked on:

Financial Services & Banking Management Systems

Types of projects worked on:

Full Scale SDLC implementation, re-engineering, conversion, maintenance

Operating Systems :

IBM Mainframes with MVS/ESA(OS 390 /Z OS), Windows 9x-XP,NT,2000

Languages/Platforms worked on:

JCL, PL/I, DB2 ,REXX, ISPF,QMF, Catalogue Management, RDz
CFL(Control Flow Language), VB 6.0, MS SQL Server, Netstyr, HTML, Javascript, Gemini, WAT,CATS,SOA

Languages/Platforms exposed to:

COBOL, CLIST, CICS, IMS DC, MQ Series ,VB Script, ASP, JAVA, C/C++, Crystal Reports 8.0

Quality Management Products used:

Rational Portfolio Manager, Quality Center, IBM Rational Data Architect, Data Manager, Task Management System, Service Manager, WBM, RDM

Project Management Systems:

Quality Management System, Project Estimation & Planning, Document systems, Project reviews, Risk assessment

Debugging, Testing and Version Control tools:

SCLM, SCWB, Librarian, Endeavor, Change Configuration System, Harvest, FA Dump, IBM Debugger, CA SCM Workbench, Ultra Edit 2.0

Education:
Bachelor of Engineering in Computer Science

Accredition
IBM Accredited Advisory IT Specialist
Certifications
Basics of Banking Fundamentals
IBM Certified Database Associate for DB2 UDB V 8.1 Family
IBM Certified Application Developer for DB2 UDB V 8.1 Family

Career Summary
Oct ’08 – Till Date Confidential,client of Confidential,India
Jul ’08 - Sept ’08 Confidential,Bangalore, India
May’06 – Jun ’08 Confidential,Vienna -Assignee on work permit
Jun 04 - April ‘06 Confidential,Bangalore, India
Sep 02 - Feb 04 Confidential,New Delhi, India

Major Assignments

ASSIGNMENT 1:
Customer : Confidential,Norway

Period : May 2012 – Till Date

Industry : Banking
Project Name : Application Security - Confidential,
Project Type : Enhancement/Development
Environment : Netstyr(CICS based in-house tool), Javascript, HTML, PL1, JCL, DB2, COBOL, SI(Service Integrator) API re-usable SOA components, Data Manager, Gemini(.net base GUI Interface)
Designation : Lead IT Consultant

Role : Technical Architect – mainframes Team Size : 7 members

Brief description of the applications:
Application Security application is the backbone of all the security solutions implemented across all eBanking channels in various brands.
Responsibilities:

• Translating the business requirements and design/propose SOA based solutions.
• Prepare Technical Specifications along with estimates and deadlines.
• Involvement in various stages like Design, development and implementation of projects as per SDLC and project requirement based on the complexity and effort.
• Provide assistance, training and mentorship to the team as and when required.
• Review of internal design documents and changes during various delivery phases.
• Prepare the project metrics report and task status sheet based on team’s input on a weekly basis.
• Act as a liaison between the offshore development/support teams and the client Danske Bank.
• Root cause analysis of problems faced/occurred and proposes solutions.
• Involvement in Candidate Recruitment, Allocation etc.

ASSIGNMENT 2:
Customer : Confidential,Norway

Period : October 2008 – April 2012

Industry : Banking
Project Name : CRM Systems
Project Type : Enhancement/Maintenance
Environment : Netstyr(CICS based in-house tool), Javascript, HTML, PL1, JCL, DB2, COBOL, SI(Service Integrator) API re-usable SOA components, Data Manager, Gemini(.net base GUI Interface)

Role : Project Lead – mainframes Team Size : 11 members

Responsibilities:

• Translating the business requirements and design/propose SOA based solutions.
• Help team prepare Technical Specifications along with estimates and deadlines.
• Involvement in various stages like Design, development and implementation of projects as per SDLC and project requirement based on the complexity and effort.
• High level Analysis of Complex Change Requests, prepare Pseudo code and provide to the junior team members.
• Provide assistance, training and mentorship to the team as and when required.
• Review of internal design documents and changes during various delivery phases.
• Prepare the project metrics report and task status sheet based on team’s input on a weekly basis.
• Act as a liaison between the offshore development/support teams and the client Danske Bank.
• Allocation of Tasks and Incidents to the Team members.
• Assist team to resolve problem incidents as per SLAs and provide support to the Danske bank SSC, during maintenance phase.
• Root cause analysis of problems faced/occurred and proposes solutions.
• Project assessment and status health check on the progress.
• Involvement in Candidate Recruitment, Allocation etc.
• Back up for the Task manager.

Brief description of the applications:
1) CRM-CAT (Customer Advisory tool) is a banking CRM application specially designed for the Danske bank Advisors to help understand the customer needs and fulfill their requirements such as to promote the various banking products and also assist them in buying different packages like home loan, personal loan, day to day finance (credit cards) etc. It also helps them asses the financial situation of their client and provide them business friendly solutions and suggestions. The application is designed in such a way to maintain all customer critical information, link up to various departments and distribute the same at various levels. The evaluation sheet, customer level agreement design and print facilities are also provided.
2) CRM – Customer Messaging (Correspondence Service) Web based application designed for processing and handling customer queries. This application also provides a means of sending e-Agreements for digital signing of proposals from the bank. Many of the modern days mailing features are incorporated in the legacy system to keep it in competition with other banks.
3) CRM- MeeBs(Meeting Booking System) application is designed keeping in mind the Danske Bank Advisers for the purpose of automating the scheduling, managing, documenting all Customer meetings. This is a mainframe based application, with an interface to C# .net which in turns brings in all Lotus notes calendar information for all selected advisors at a time.
4) MCT- Multi Channel tool SAS based application specially developed for Danske Bank Marketeers’ group for designing campaigns and banners for promoting and scaling Bank products sale across five banking channels to reach customer target group.
ASSIGNMENT 3a:
Customer : Confidential-Norway

Phase I : April 2009 – Jan 2010 Phase II : Ongoing

Project Name : Automatic Credit Limit – CRM Systems
Project Type : Development (Sub-project Category)
Environment : Gemini (In-house tool based on .net platform), WAT (CICS based GUI interface), JavaScript, HTML, PL1, Cobol, JCL, DB2, SI (Service Integrator-APIs)

Brief description of the project:
Automatic Credit Limit project is specially designed for the Finnish and Northern Banks where the whole idea was to design an interface for various applications that wish to access vital information of a Customer’s profile and take decisions to approve/disapprove their eligibility to buy a banking product. This project was an effort to automate this process, rather than waiting for a bank advisor to do it from time to time and reduce any sort of manual intervention.

ASSIGNMENT 3b:
Customer : Confidential,Norway

Period : Mar 2010 – Nov 2010

Project Name : Consumer Credit Directive – CRM Systems
Project Type : Development (Sub-project Category)
Environment : Gemini (In-house tool based on .net platform), WAT (CICS based GUI interface), JavaScript, HTML, PL1, Cobol, JCL, DB2, SI (Service Integrator-APIs)

Brief description of the project:
Consumer Credit Directive was a project undertaken to accomplish the new directives provided by the European Union with regards to all products sold to the bank customers.

ASSIGNMENT 4:
Customer : US, Confidential,

Period : November 2007 – August 2008

Industry : Finance
Project Name : CHIS LCM Local Deviations (Onsite/Offshore)
Project Type : Enhancement
Environment : CFL, PL1, Cobol, JCL, DB2, IMS DC

Role : Technical Team Lead Team : Comprises of 6 Developers (3 Experienced + 3 Freshers)

Responsibilities:

• Act as a liaison between the offshore development/support teams and the client IBM, Austria.
• Gather business requirements and translate them into technical specifications.
• Interviewing and selection of team.
• Assignment ofwork to the team members.
• Provide technical assistance, training and mentorship to the team as and when required.
• Technical review of internal design documents and code changes during development phase.
• Design and development of critical CRs.
• Provide application support to end users of IBM during maintenance.
• Resolve queries from the business users.

Brief description of the System management application:
CHIS (Contract Handling International Solutions) LCM (Life Cycle Management) is a contract management application, which is used for proposal creation, pricing, contracting, billing, managing customer maintenance and service contract commitments. Terms and Contracts can range from one to five years, while billing options include prepay, quarterly and annual payment. Depending on the selection of services and terms, contracts are appropriately discounted.

Brief description of the Project:
This project was all about bringing in all the region/country specific local deviation changes which were maintained across the geographies, under one head and merge them with the core application such that it will be easy for maintainability, reduces manpower and provide a more cost-effective product.

ASSIGNMENT 5:
Customer : US, Confidential,

Period : October 2006 – Jan 2008

Industry : Finance
Project Name : CHIS LCM WW Infrastructure & Development (Onsite)
Project Type : Enhancement & Support
Environment : CFL, PL1, Cobol, JCL, DB2, IMS DC

Role : Technical Team Lead/Senior Developer

Responsible for:

• Development of new releases: At onsite, apart from playing a technical lead/coordinator’s role for offshore team, I have been involved in major development work for the new upcoming release. This includes understanding the requirements, preparing technical/internal design documents, discussion with architects, writing algorithms, and application development with unit testing.
• Enhancement/Support of Workbench: I was involved in simulation of new SCWB workbench (SCLM based library management tool) for the introduction of new DB2 V8 NFM enabled version under LE environment.

ASSIGNMENT 6:
Customer : US, Confidential,

Period : June 2004 – September 2006

Industry : Finance
Project Name : CHIS LCM WW Country Support (Onsite/Offshore)
Project Type : Maintenance & Support
Environment : CFL, PL1, Cobol, JCL, DB2, IMS DC

Role : Senior Developer

Responsible for :

• Understanding the system: Our initial task in the project was to understand the application functionality. In the process, I went through approximately 25,000 lines of code, which included driver programs and macros.
• Problem/Change management: In the initial phase of the project, the challenge was to use my skills in handling of change requests in CHIS system. This was accomplished with extensive training in business principles for initial few months.

After a successful performance in the initial phase, I took up the challenge of handling WW application support and development.
Problem/Change management of the tickets involved under CTT(CHIS Task Tracker):

• Enhancements

- Analysis, Estimation (if required), Low Level Design, Code changes, Unit Testing, Code promotion

• APARs(Code fix)

- Analysis, Estimation (if required), Code changes, Unit Testing, Code promotion

• Inquiries

- Recreate the problem, Analyze and discuss with SMEs, if necessary
- Change inquiry to APAR, if code change required
- Provide possible solution for the inquiry

ASSIGNMENT 7:
Customer : Confidential,India

Period : May 2003 – Feb 2004

Industry : BPO
Project Name : CRM
Project Type : Development
Environment : VB 6.0, ASP, VB Script, MS SQL Server 7.0, PWS, Crystal Reports

Role : Developer

Responsible for: Requirement analysis, Coding, Unit testing and Documentation
Brief description of the project:
CRM (Customer Relationship Management) application is specially developed for a Call Center. It maintains the record of customers & their complaints. It also maintains the record of solution provided to them & their personal details like correspondence address & contact no. for future reference. Some features like Session management (for employees), was also introduced.
ASSIGNMENT 8:
Customer : Confidential,India
Period : Oct 2002 – Apr 2003
Industry : Education
Project Name : FMS
Project Type : Enhancement
Environment : MS SQL Server, Visual Basic 6.0, Crystal Reports 8.0, Windows 2000

Role : Trainee Developer

Responsible for: Requirement analysis, Coding, Unit testing and Documentation
Brief description of the project:
FMS (Fees Management System) application is developed to maintain the transactions taking place in an institute as well as its various branches using centralized data base management system. It manages information about the courses offered as well as each & every information about the transactions taking place in the Head office & various franchisees, through various levels, i.e. security structure administered at the topmost level. It also facilitates issuing of prospectus for the courses along with the fee structures.