SKILLS SUMMARY

• 5+ years of experience with user-centered design and information architecture.
• Expertise in primary and secondary research, strategy, user needs and workflow analyses and documentation.
• Expertise in conceptualization, modeling, and layout for various user platforms including alpha and beta testing.
• Expertise in business drawing software for creating prototypes, mockups, and wireframes for application user interfaces (Axure and Morae).
• Experience in development of user documentation, determination of user profiles, and usability assurance.
• Proficient in Microsoft Expression Suite and Microsoft Visio, PowerPoint, Illustrator, Photoshop, Dreamweaver, and InDesign.
• Very strong knowledge of HTML, CSS, JavaScript, Ajax, and Flash.
• 3+ years of web-related experience-working on software in multimedia development.
• Developed cross browser and cross platform compatible screens working with business analysts, and system analysts.
• Experience in ethnographic research, tagging, taxonomies, metadata frameworks, and GUI prototypes.
• Responsible for usability testing and implementing system usability guidelines as needed.
• Possess excellent verbal and written communication skills, able to document thoughts on complex technical issues into a proof of concept.

Confidential,Norfolk, VA

Information Architect

01/2010-04/2010

Our goal was to improve the intranet website to achieve efficiency and high level usability for Norfolk Southern employees for self-managing HR related tasks and goals. The ERC is a tool for obtaining and logging employee payroll information, benefits, timesheet information, and profile changes. This created a streamlined front end process with faster processing times, less human errors, and more pleasing customer experience.

Weblogic 8.0 Environment, Dreamweaver MX, Microsoft Visio, Microsoft Excel, Microsoft Access, Version Manager, SnagIt 7, HTML, CSS, JavaScript, and Photoshop.

• Gathered, reviewed, and prioritized project requirements in collaboration with HR technical team.
• Created reviews using Nielsen’s heuristic evaluations.
• Planned and developed the testing scripts for usability testing of legacy interface, including the use of an eye-tracking device.
• Conducted interpretation sessions and created work models from findings.
• Proctored lab usability tests with Subject Matter Experts (SME’s) using Morae.
• Created high fidelity prototypes for several employee tasks such as accrued pay, vacations using Dreamweaver and Photoshop.
• Suggested metrics to track impact at different strategy sessions.
• Presented design concepts and negotiated with stakeholders to arrive at a design that supports both the business and strong user experience.
• Authored continuation support studies abstracts for future customers.
• Collaborated with a cross-functional project group composed of project managers, programmers, and HR personnel to- evolve and update techniques, work products, and deliverables to reflect best HFE practices.

Confidential,La Jolla, CA

Creative Designer/Information Architect

08/2009-1/2010

Our project was to implement a self management portal for talent of Jet Set Models, a leading Southern California modeling agency. The goal of this interface was to self-manage profile information, biostatistics, audition information, booking information, photos, and videos.

Axure, Microsoft Expression Suite, Flash, Premiere, SQL, Morae, Photoshop, Illustrator, Dreamweaver, HTML

• Analyzed existing work functions via task analysis, contextual interviews and ethnographic research of talent and talent scouts.
• Performed interpretation sessions followed by flowcharts, work modeling and affinity diagramming.
• Conducted planning stages of portal design and production with personas, lo/high fidelity mockups, and storyboarding using Morae.
• Consulted with software engineers to ensure proper integration of UI with backend functionalities using Microsoft Expression Suite.
• Collaborated with developers to build wireframes for the website front end interface.
• Proctored usability sessions with real time user functionalities in testing phase.
• Facilitated focus groups and user testing sessions and successfully delivered live web portal at the end of the project lifecycle.

Confidential,San Diego, CA

User Experience Designer

08/2008-07/2009

In this position, I was involved in a usability research plan for testing the new release of a best-in-class network security product.

Axure, , Morae, Flash, Premiere Photoshop, Illustrator, Dreamweaver, and HTML.

• Defined user requirements and user-centric use cases to drive and guide the interface design and software development process.
• Led design-related activities such as heuristic reviews, storyboarding, IA reviews, low and high fidelity prototyping.
• Setup and facilitated informal, remote usability testing across two different products and Websense’s corporate website.
• Conducted ethnographic research on end user needs and requirements via site visits and remote interviews.

Confidential,San Diego, CA

Human Factors and Usability Scientist

06/2007-07/2008

The project delivered a superior usability solution of an improvised version of the WoundVac system patented by Kinetic Concepts International, a leading medical device company. Using sub-atmospheric pressure, the WoundVac is used to promote healing in acute or chronic wounds, fight infections and enhance healing of burns.

SAS, SPSS, Dreamweaver MX, Microsoft Visio, Microsoft Excel, Microsoft Access, HTML, CSS, JavaScript, and Adobe Photoshop.

• Established and maintained project performance and project management metrics data (tasks, sequencing, milestones, risk and contingencies) throughout usability testing phases with Microsoft Project.
• Performed comparative/competitive analysis of similar medical devices.
• Facilitated cognitive walkthrough sessions in formal lab setting with Subject Matter Experts (nurses and patients familiar with the WoundVac system).
• Coded aspects of usability sessions such as time taken perform task, errors, and breakdowns via Premiere.
• Analyzed statistical data of sessions with SPSS and SAS.
• Extrapolated design recommendations and presented findings in a report format.

Confidential,La Jolla, CA

Staff Research Associate

09/2006-06/2007

With funding from the Defense Advanced Research Projects Agency (DARPA), our lab assisted with evaluating the effectiveness of the Infantry Immersion Trainer (IIT). The IIT is a mixed reality training facility prototype for a small unit infantry located on the Camp Pendleton Marine Base.

SPSS, SAS, and Microsoft Excel

• Conducted focus groups, contextual interviews and gathered survey data from Marine recruits.
• Performed statistical analyses via SPSS and SAS.
• Provided recommendations on technology and training, both for the existing facility and for next generation immersive trainers.

Bachelor of Science in Cognitive Science;
Specialization: Human-Computer Interaction