SUMMARY

• Salesforce Certified Force.com Developer with around 8 years of professional IT experience with strong Object - Oriented Analysis, Designing and Programming skills with 5+ years of Development, Administration, and Implementation experience in Salesforce.com CRM and Force.com systems along with around 3 years in Java/Web development.
• Experienced in working across various SFDC implementations covering Sales Cloud, Service Cloud, Community Cloud, Partner portals & App-exchange applications.
• Implemented and delivered projects under Agile/Scrum & Waterfall model (SDLC) development nt environment with both large & small project teams.
• Extensive experience in creating Custom Objects, Custom Fields (Formula Fields), Look-Up Relationships, Master Detail Relationships, Junction objects, One-to-one relationship, Picklists, Dependent Picklists, Record Types, Page layouts, Custom Tabs. Experience in maintaining User Accounts, Roles, Profiles, Permission Sets, Queues, Groups.
• Implemented Security/Sharing Rules, Field Level Security(FLS) & Record Level Security.
• Extensive Knowledge on salesforce automation tools like Workflow Rules, Workflow Actions including time-dependent actions, outbound messages, Process Builders, Flow Builder, Approval Processes, Validation Rules, Assignment Rules, Escalation Rules.
• Created several HTML, Text, Visualforce and Lightning and Classic Email templates.
• Worked in creating custom Reports, Dashboards, analytic snapshots and Einstein Analytics.
• Good noledge on CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Knowledge Management, Support Processes and Forecasting.
• Master level experience in Lead, Web-to-Lead (Sales Cloud), Case Assignment, Case escalation rules, Web-to-case and Email-to-case (Service Cloud).
• Created Several Email services to capture email responses in salesforce and parse them to populate required Data.
• Experience in developing client-specific solutions on Force.com platform using Apex Triggers, Apex Classes, Controllers, Standard Controller, Controller Extensions and Visualforce, SOQL, SOSL and handling Apex Governor limits to achieve complex business functionality.
• Also worked on developing Asynchronous Apex by creating several Batch classes and Scheduling them (Nightly/Weekly) and Implemented Future Methods and Queueable Apex.
• Extensive experience on integrating salesforce with several other systems like SAP, Oracle DB, other SFDC instances to streamline real time flow/ exchange of data using both REST & SOAP API. Worked on both developing web services (SOAP & REST API) and consuming external APIs.
• Worked on SOA (Service Oriented Architecture) with ETL tools like MULESOFT, INFORMATICA.
• Created modern Enterprise Lightning Apps combining Lightning Design System (CSS and Design Parameters), Lightning App Builder and AURA Lightning Component features and Lightning Web Components (LWC) for both Desktop & Mobile.
• Extensive noledge on generating events in AURA, LWC and establish communication between Visual force and AURA/LWC. Used HTML, JQUERY, JavaScript, Custom CSS to better teh look and feel for web pages.
• Developed reusable and generic UI components, utilities, frameworks in Salesforce considering teh project requirements and UI mashups adhering to best practices & performance.
• Enabled Live Agent and used Omni-channel for Queue/Skill based routing of chats. Created Custom Chat page to utilize Salesforce provided Chat events and also created custom chat events to make customer interaction more dynamic as part of Service Cloud.
• Worked on Salesforce CPQ (Steel brick) and created Product rules, Pricing Rules, Approval rules, Product Configuration and Product Groups (SKU). Consumed Renewal (Multi Contract Renewals) and Amender API to work on Contracting and Quoting Services.
• Experience in installing, managing, and evaluating teh AppExchange applications.
• Worked on Data Migration tools like Apex Data Loader, Workbench to Import and Export teh data to theForce.com platform.
• Created Business Requirements, User Stories, Test Cases, User Acceptance Testing and Deployments (Change Set, COPADO, VS code, Workbench building and using metadata Packages in XML). Used Atlassian Jira to create and track user stories and managing projects. Created and Deployed using Scratch Orgs (SFDX).
• Possess good analytical, de-bugging and documentation skills, strong noledge of sales, marketing, service and support automation.
• Experience in providing production support, analyzing teh cause and fixing it.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.

TECHNICAL SKILLS

SF Development Skills: Apex Classes, Apex Web Services, Apex Triggers, Apex Controllers, Apex Batchable Jobs, Apex Queueable Jobs, SOQL & SOSL Queries, APEX REST & SOAP, Apex Testing, Lightning AURA Component, Lightning Web Components(LWC), Visual Force, HTML, CSS, XML, JSON, Java Script, SFDX (Scratch Orgs).

SF Configuration Skills: Data Security, User Management, AppExchange, Reports & Dashboards, Process Builder, Flow Builder, Workflows, Approval Processes, App Builder, Lightning Experience Customization, Actions, Page Layouts, Profiles, Roles, Chatter, Email Templates, Salesforce1 Mobile, Schema Builder, Escalation Rules, Validation Rules, Sharing Rules, Assignment Rules, Platform Events, Live Agent, Omni-channel.

Development Tools: Eclipse IDE, Visual Studio Code (VS Code), IntelliJ Illuminated Cloud2, Git, BitBucket, GitHub, SVN

Deployment Tools: ANT Scripts, SFDX, Changesets, Jenkins(CI/CD), Packaging, Release Readiness checks

General Skills: Salesforce CPQ, JIRA, Rally, Agile methodology, SDLC processes, gathering requirements, Software architecture, Application Design and development, UI/UX, Testing, Deployment, Cross-functional teamwork, Stakeholder management, Testing and Debugging, Classic to Lightning migration, MuleSoft, Postman

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Lightning Developer

Responsibilities:

• Worked closely with Sales/Service team and business analysts and performed detailed analysis of business and technical requirements and designed teh solution by customizing various Standard and Custom objects of Salesforce.com (SFDC).
• Worked on Agile/Scrum Model to deliver Business Critical Project and Waterfall Methodology for Internal Projects.
• Created and customized several Custom and Standard objects Like Accounts, Contacts, Opportunities, Leads, Cases, Orders, Quotes and Opportunity Line Items with various custom fields like formula, Picklist, Dependent Picklists and established Lookup, Master Detail, Many-to-Many (Junction objects) and One-to-one relationships.
• Configured various Custom Reports, Dashboards and Report Folders for different user profiles based on teh need in teh organization.
• Created Record types, Page layouts, Search Layout custom Tabs, Custom Links, Buttons, Lightning Quick Actions.
• Automated and validated several Business Processes by creating Validation Rules, Workflows, Workflow actions, Time-triggered workflows, Process Builder, Flows, Approval Process.
• Created and managed user accounts and security - including new user account creation, profile and role management, sharing rules, field level security, security controls, Permission Sets, Public groups and Queues.
• Created and maintained teh email templates (Text, HTML, Visualforce) to be used in teh Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Implemented Email-to-case (Service Cloud) and Case management System using Apex Email Services, Escalation rules, Auto response rules. Created web-to-lead, to support online lead capture (Sales Cloud).
• Worked on creating and developing various Apex Classes, Controllers, Apex Triggers, Apex Test classes and VF pages. Also worked on Asynchronous Apex by developing various Batch Classes and scheduling them (Schedule Apex), Future Methods and implemented Queueable Apex. Used SOQL & SOSL, DML statements with consideration to Governor Limits.
• Integrated SFDC with Several other External Systems like Oracle, SAP by both developing and consuming web services in both REST and SOAP API. Worked with ETL Integration teams (Informatica & MuleSoft) on Service Oriented Architecture (SOA).
• Generated Platform Events extensively. Worked on SOAP based web services for integrating backend third party applications using normal callouts and callouts using continuation framework (Apex Asynchronous callout framework).
• Worked on Salesforce CPQ and salesforce integration for automating, quoting, contracting and billing process.
• Created modern Enterprise Lightning Apps combining Lightning Design System (SLDS), Lightning App Builder, Lightning Component (AURA Framework) & Lightning Web Components (LWC) that are compatible with mobile and Desktop.
• Developed, maintained and monitored teh CTI, Live agent in Lightning (Service Cloud). Developed custom chat using both visual force and Lightning components. Also worked on communication between agent chat and customer chat windows using both Salesforce provided events and custom events.
• Created Omni-Channel Settings for chat routing. Also used Java Script Remoting for various purposes.
• Created multiple reusable Custom components in Lightning as part of teh Lightning Migration Project. Used VS Code and Salesforce CLI. Enabled DEV hub and created Scratch Orgs (SFDX).
• Experience in enhancing communities by adding new fields, field sets using Salesforce lightning.
• Used Data loader, Data import wizard and workbench to process bulk records/data.
• Created test methods (Test Classes) to achieve maximum code coverage. Also involved in unit testing and verifying all possible scenarios with Testing Team.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing. Followed CI/CD process for deployments using Force.com Migration Tool and Snapshot, COPADO.
• Provided Production support, UAT support apart from regular Sprint User stories.

Environment: Salesforce.com Unlimited Edition, Apex, Visualforce, Lightning, AURA Framework, Lightning Web Component (LWC),SFDX, Scratch Orgs, CPQ, Data Loader, Workflow & Approvals, Email Services, VS Code, HTML, Java Script, COPADO, REST API, SOAP API, Platform Events.

Confidential, NJ

Salesforce Lightning Developer

Responsibilities:

• Worked with Various representatives of teh business team to collect specifications and documented teh specifications.
• Worked on Agile methodology of daily standups, story pointing and sprint planning.
• Worked on maintaining teh functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards. Designed, developed and deployed teh Custom Apps, Custom objects, Page layouts, Custom tabs, Components, Custom formula, Picklist, multi-select picklist fields, Search layouts, Record types.
• Created Look up, Many-to-many (Junction Objects), Master Detail and One-to-One relationships between objects.
• Managed users, Public Groups, Profiles, Permission Sets and Roles within teh Salesforce CRM. Implemented sharing rules and record level permissions to manage sharing access among different users.
• Created Validation Rules, Duplicate Rules, WorkFlows, Process builders, Case Assignment Rules, Escalation Rules, Support Process, Approval Rules. Also defined related tasks, email alerts, field updates and OutBound Messaging.
• Created and maintained Classic email Templates in Text, HTML and Visualforce.
• Configured Email to case (Service Cloud) and developed Email services to handle complex support needs. Worked on end to end implementation for Email support service center application in salesforce.
• Also implemented Web-to-Case and Web-to-lead (Sales cloud) to work on Support Issues and capture teh potential customers respectively. Customized teh dashboards to monitor lead activities based on sales geography.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various complex functional needs. Scheduled Batch Apex using Apex scheduler. Made Callouts to external system within teh Future methods. Developed Queueable Apex. Considered Governor Limits while adding SOQL, SOQL to retrieve and search and DML statements.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features in AURA Lightning and VisualForce. Worked on customization of visual force to have lightning experience for desktop and mobile applications.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Embedded Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Developed Lightning Components using CSS Styling, HTML JavaScript, Jquery, SLDS to enhance look and feel of teh Lighting apps and leveraged Server-side apex Controllers to retrieve data from various External Systems and display on teh Lightning Components (Real-Time).
• Built and consumed Webservices in both REST & SOAP APIs to integrate SFDC with several other external system to streamline teh Data exchange in Real time and also in Batch.
• Implemented Community Cloud for customer self-service using noledge articles and FAQs.
• Analyzed large volumes of data and developed dashboards using Salesforce Einstein Analytics.
• Worked on Data Loading Activities using salesforce.com Import Wizard, Force.com Data Loader, Informatica Cloud and Workbench. worked on Jenkins for Continuous integration (CI) and Continuous delivering (CD) teh application and Jenkin plugins as well as to increase teh productivity for teh application.
• Used source code control systems such as GIT and Used GIT to push, pull and to resolve merge conflicts teh code from teh repo.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Performed Unit, Integration, Regression and User Acceptance Testing.
• Used JIRA for to track development progress and documented in technical designs in Confluence.
• Provided Production Support.

Environment: Salesforce.com platform, Apex, Visualforce, AURA Lightning, Data Loader, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Salesforce Sandbox, HTML, Java Script.

Confidential

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather and document teh requirements.
• Participated in teh bug review meetings, updated requirements document as per business user feedback and change in functionality of teh application.
• Involved in CRM processes like design, development, planning, testing and Integration of Salesforce Cloud services.
• Extensively worked on Agile methodology and attended Daily status/standup meetings.
• Responsible for halping to capture business requirements, identifying appropriate data sources, Data quality issues, Business transformation rules, mapping source to target Sales Cloud.
• Created Custom Fields and mapped them with teh Fields of JAVA (Web Page) Applications. Also created Formula Fields, Validation Rules, Assignment Rules, Workflow, picklists, dependent pick lists, lookups, master detail relationships and Approvals for teh flexibility and functionality of force.com platform application.
• Implemented Duplicate Management by creating duplicate and matching rules to avoid teh creation of duplicate records.
• Created page layouts, search layouts to organize Fields, custom links, related lists, and other components on a record detail and edit pages.
• By using Java script, created custom buttons and executed controllers to achieve teh functional requirements. Intensely worked with Apex, Triggers, API integration in both SOAP and REST.
• Worked with Data loader for loading teh attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Leads.
• Developed different Visualforce Pages to suit teh needs of teh application using different Visualforce components. Developed user interface using Visualforce and Apex.
• Configured Connected App to Integrate Salesforce.com with two External JAVA Applications to capture Accounts, Contacts and Leads (Web-to-Lead implementation) using REST API.
• Developed fully functional JAVA Application (Installing Http Client & JSON Framework) to connect to SalesForce.com and executed transactions to support Sales Cloud implementation.
• Integrated and implemented Marketo on salesforce to track teh customers’ interest. Also Created workflow rules and mapped different kinds of fields including formula fields.
• Implemented Case Management by creating record-types specific to teh user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Integrated teh Web Services to post teh data from SalesForce.com to External System.
• Developed Test cases for Unit Testing of teh Mappings, and also was involved in teh Integration Testing and UAT Environment.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Interacted with teh Salesforce.com premium tech support team on a regular basis.
• Support change management and technical expertise for all applications in a Salesforce.com instance.

Environment: SalesForce.com CRM, Apex, SOQL, SOSL, Eclipse Force.com IDE, REST API, Web Services, Workflows, Approval Processes, Lead Management, Duplicate Management, Email, HTTP Client, MS Office Suite, Workbench.

Confidential, Los Angeles, CA

Salesforce Administrator/Developer

Responsibilities:

• Created new custom objects, assigned Fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on teh need in teh organization. Created Summary reports, Matrix reports, Charts and Dashboards to assist teh business team.
• Followed Scrum Agile methodology for teh iterative development of teh application.
• Specially worked on Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for SalesForce.com Applications. Implemented Web-to-Lead and Web-to-Case automation. Maintained system interface diagrams and functional designs.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Written SOQL, SOSL query Language necessary for teh application in Apex Classes and Triggers.
• Managed user Accounts and security - including new user Account creation, profile and role management, sharing rules, and security controls.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and Validation Rules.
• Implemented Field Level Security for sensitive data holder Fields.
• Created Queues, Public Groups and Email Templates.
• Defined and facilitated continuous process improvements surrounding access controls, data entitlements and Account Team Approvals by interfacing with internal business partners and other members of CRM & Analytics team.
• Worked on implementation of partner and employee communities.
• Migrated teh data from legacy system to Salesforce platform into Force.com IDE as a project and enhanced teh current system and fixed teh detected bugs.
• Extensive Experience in Salesforce Integration within house legacy systems using Web Services API like REST, Bulk and SOAP.
• Experienced Data loader user with noledge on complex and large CSV files for faster data Integration into teh Salesforce.
• Assisted development and operations teams to define technical requirements to accompany existing operation requirements. Designed and developed use Cases/test Cases in support of teh technical requirements. Transformed technical requirements into architectures.

Environment: SalesForce.com CRM Application Platform, Apex Language, SOQL, SOSL, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse Force.com IDE, SOAP API, Web Services, Agile, Governor Limits, MS Office Suite (Word, Excel, Access, Power Point, Outlook), WorkBench.

Confidential

Programmer Analyst

Responsibilities:

• Involved in Analysis, Design and Development of different phases of teh Process Flow module.
• Developed teh web interfaces for Process Flow using JSP technology, which provides flexibility in page design and makes easy for maintenance and modifications.
• Scripting of Test cases based on teh Specifications received for teh request.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Responsible for Coding using JSP, Java Servlets, Struts and XML.
• Responsible for proactively monitoring performance, diagnosing problems and tuning queries and databases.
• Used PL/SQL extensively to generate stored procedures and functions to use with Java.
• Involved in implemented all components of teh application including database tables, middleware designing, client-side web programming and server-side java programming.
• Solid understanding in Object-Oriented analysis and design. Worked on various Design Patterns, UML and Enterprise Application Integration.

Environment: Java, JSP 1.2, Oracle 8i, Servlet 2.2, Apache Tomcat, JDBC, Java Script, HTML and Rational Rose and Dream weaver.

Confidential

Intern Programmer Analyst

Responsibilities:

• Involved in requirements gathering, analysis, and design and in development in agile environment.
• Understanding in Software Development Life Cycle (SDLC).
• Involved in Use Case Realization, Use Case Diagrams, Sequence Diagrams and Class Diagram for various modules.
• Involved in Coding, Debugging, Testing & Code review.
• Involved in modifying existing web forms and developing new ones according to teh requirement.
• Design teh application with Java standards.

Environment: Java, JDBC, Servlets, Java Script, HTML, SQL server 2000.