SUMMARY:

• Experienced Manager / Sr. Instructional Designer with in depth technical, instructional design using ADDIE / SAM and info - mapping methodologies. Adept at creating classroom and web-based, instructional materials, job aids, technical manuals and user guides for performance based .
• Instructional Design e - Learning / Computer Based Instructor-led Needs Analysis Instructional Materials / Job Aids Course Curriculum Design Technical Manuals / User Guides Instructor / Particpant / Leader Guide Business Requirement Assessment Change Management

TECHNICAL SKILLS:

Operating Systems/Platform: Windows 10, Office 365, MS Windows 8 & 7, Visio v10, SnagIt v10 & v12

Tools: /Software: SharePoint, SumTotal 8.2, Dreamweaver CS6 Allscripts Sunrise Enterprise 15.1, ChartMaxx Navigator, Adobe-Acrobat Pro 8,Adobe Photoshop V11, LiveMeeting, NetMeeting /Webinar, WebEx Captivate 9.0, 8.0, 7.0, 6.0, 5.5, 5.0, Articulate Engage 13, Articulate Storyline 2, SnagIt 10, Camtasia 7.0 & 6.0, OnDemand V. 9.1.6, Xyleme 3.9 Adobe Experience Manager (AEM), Salesforce (v2015 & V2010 ), Remedy Ticket, Oracle 11i, Time / Attendance (Kronos 4.3 / 5.0), Clinical Trial Contracting & Grants Information Management Systems (CCIMS)

PROFESSIONAL EXPERIENCE:

Confidential, Birmingham, AL

Sr. Instructional Designer / e-Learning Developer

Responsibilities:

• Conducted learners / task analysis with Clinical Nursing Informatics staff for Allscripts e-learning revisions
• Revised Allscripts Captivate v8/v9 e-learning tutorials-simulations for Patient Documentation, Medication Management, Orders/Results, Allscripts Fundamentals, and ChartMaxx Scanning
• Created Captivate e-learning templates, scripts, storyboards for new tutorials-simulations modules
• Developed Allscripts e-learning tutorials-simulations for Pre-Authorization / Soarian Appointment Request, and Releasing Orders - Laboratory / Radiology
• Illustrated Adobe Captivate v9 technics / functionality and developing Instructional Design standards for Children’s IT Department

Confidential, Malvern, PA

Sr. Content Manager

Responsibilities:

• Conducted learners / tasks analysis for Adobe Experience Manager (AEM) program
• Created Adobe (AEM) instructor, participant guides and exercise materials
• Performed instructor led for 20 Abbott Vascular content authors in San Jose, CA
• Recorded instructor led for Abbott Vascular content authors using Captivate v8

Confidential, Somerset, NJ

Manager of & Customer Service

Responsibilities:

• Mentored and managed three subject matter experts(SME) on Novo-Secure development of participant guides for Novo-Hemo call center representatives
• Designed and developed workflow learning content for systems (SFDC-v2015) procedures and program business rules for healthcare reimbursement hub services
• Developed instructor / participant guides for major pharmaceutical Salesforce systems launch
• Trained 16 care coordinators on Salesforce for Intercept Pharmaceutical reimbursement call center
• Developed and trained 76 call center representatives on Astra-Zeneca patient web portal system
• Developed concierge Computer Based ’s (CBT) for call center coordinators and launched e-learning modules via TMS Health e-learning cloud services
• Maintained materials storage on Office 365 and TMS Health e-Learning LMS cloud services

Confidential, Seattle, WA

Lead Sr. Instructional Designer / e-Learning Developer

Responsibilities:

• Developed learning strategies for solid content development for T- Confidential ’s customer care unit
• Developed course outline for SAP Care / Getting Started - Universe 2.0 Rebellion (WBT)
• Prepared storyboard content development within Xyleme for SME review and approval

Confidential, Titusville, NJ

Lead Instructional Designer / e-Learning

Responsibilities:

• Led the development of programs and materials for instructor-led and web-based
• Developed UAT scripts / Visio process flow for the MaCWeb Intake form for single patient request

Confidential - Newark, NJ

Sr. e-Learning Instructional Designer / Developer

Responsibilities:

• Prepared e-learning plan for SharePoint 2013 and Hitachi Password Reset
• Conducted subject matter expert (SME) interviews for content layout and structure
• Developed SharePoint 2013 Captivate v5 storyboard end-user simulation
• Published SharePoint 2013 end-user simulation in Captivate v5
• Designed Captivate v8 template and skin editor for Hitachi Password Reset

Confidential - Union, NJ

Sr. e-Learning Instructional Designer / Developer

Responsibilities:

• Developed Captivate v7 template for Product Data Master / Item Entry Bed Bath & Beyond
• Conducted e-Learning portal stress test using Captivate v4 & v7 self-directed modules

Confidential, Titusville, NJ

Lead - Sr. Instructional Designer / Developer

Responsibilities:

• Developed 37 instructor led lessons for Clinical Contracting Information Management Systems
• Performed clinical trial user acceptance testing (UAT) for process flow within CCIMS
• Developed job aids related to clinical trial roles within CCIMS
• Collaborated with subject matter expert (SME) and stakeholders to ensure compliance

Confidential, New York City, NY

Sr. Instructional Designer / e-Learning Developer

Responsibilities:

• Diagnosed and repaired (Sarbanes-Oxley) e-Learning course in Captivate 6.0
• Developed (Sarbanes-Oxley) e-Learning course in Captivate 4.0 for Action Script 2 coding / publishing conflicts.
• Launched final e-Learning course via McGraw-Hill’s LMS - Sum Total 8.2

Confidential, Hightstown, NJ

Sr. Instructional Designer / e-Learning Developer

Responsibilities:

• Redeveloped e-Learning (Sarbanes-Oxley - English) courses in Captivate 6.0
• Imported all media files to Captivate 6.0, developing new final exam for Sarbanes - Oxley
• Deployed new courses via LMS (SumTotal 8.2) for McGraw-Hill Financial

Confidential, Newark NJ

Sr. Instructional Designer Developer

Responsibilities:

• Developed course curriculum for clinical dentistry post and undergraduates students
• Conducted and mentored trainers on the usage of course templates

Confidential, Clark, NJ

Sr. Instructional Designer / e-Learning

Responsibilities:

• Provided instructional development, project management, task analysis, storyboarding and e-Learning development for Formulators, Scientist and Research Innovations

Confidential, Glenview, IL

Sr. Instructional Designer / Trainer ILT / VCT

Responsibilities:

• Conducted UAT test scripts / navigation for Confidential marketing / finance budget employees in Chicago, Toronto, Canada, New Jersey
• Provided pilot and UAT ERP course for Kraft Food business units

Confidential, Falls Church, VA

Project Manager / Sr. Instructional Designer

Responsibilities:

• Provided project management resources for scope and resource allocation requirements of initiatives for the following clients: FM Global and Untied Health Care
• Supervised / performed QA of offshore ID’s on e-Learning development for UHC
• Performed QA reviews on Captivate 4 simulations / demonstrations for United Health Care

Confidential, Jersey City, NJ

Instructional Designer

Responsibilities:

• Performed GAP analysis on Psymetrics e-Learning modules for Advisor Sales / Service Key for sound instructional design and performance based effectiveness

Confidential, Parsippany, NJ

Senior Instructional Designer Developer

Responsibilities:

• Conducted subject matter expert (SME) interviews for content layout and structure
• Created audio scripts, storyboards, assessments and job aids for standardization of accounts and records for Confidential ’s Salesforce.com
• Developed design document, learning content and e-learning Salesforce for accounts/records

Confidential, Philadelphia, PA

Master Trainer / Instructional Designer / Developer

Responsibilities:

• Conducted train-the-trainer delivery sessions for Salesforce within the New Jersey, New York, Pennsylvania, Delaware, and Northern Virginia territory
• Developed manager / supervisor day 1 modular participant / facilitator guide

Confidential, Holmdel, NJ

SOP Writer

Responsibilities:

• Developed operational procedures and templates within SharePoint for Care Operations
• Interviewed subject matter experts for procedural information related to Care Operations, agents, marketing, sales and engineers

Confidential, Basking Ridge, NJ

E-Learning Developer

Responsibilities:

• Developed course outlines for Confidential ’s Change Management Price Model / Salesforce
• Collaborated with subject matter experts (SME’s) to design and develop e-learning courses in Captivate 4.0 with simulations

Confidential, Roseland, NJ

Implementation Lead

Responsibilities:

• Designed and developed Order to Cash (Oracle 9i) materials for classroom use and self-administrated programs using On-Demand v9.1.6

Confidential, Somerset, NJ

Instructional Designer / Trainer

Responsibilities:

• Designed course materials for Confidential ’s cable / communications IPTV/VoIP software
• Interviewed subject matter experts for Systems / Application Administration courseware development
• Conducted on-site to Confidential ’s clients in Dominican Republic / Puerto Rico

Confidential, Parsippany, NJ

Engineer/ Technical Trainer

Responsibilities:

• Developed courseware material in Captivate / Camtasia for T- Confidential ’s Change Management
• Conducted User Group / Scheduler instructor and virtual-led for 4,000 employees
• Interviewed, hired, and managed 22 contract trainers nationally for application rollout