SUMMARY:

• Energetic and positive CSM, Coach/SME, and overall Agile leader with proven success running countless full - cycle development projects that allow
• Organizations to streamline operations, automate manual processes, and reallocate resources towards mission-critical business initiatives.
• Experience: 20 overall years as a project manager, 10 years as a hands-on Scrum Master, 20+ overall years using Salesforce.com w/the past 12yrs as PM and/or BA
• Methodologies: CSM certified w/10yrs solid experience w/Agile & Scrum, Lean 6 Sigma, PMI, PMP/Waterfall delivery methodologies.Have experience leading XP teams, and am fluent using free-form Kanban.
• Agile Focus: Expert knowledge of Agile Lifecycle Mgt. (ALM) and helping teams rapidly release in iterations, Agile Testing, XP/paired programming, Kanban/Scrum Story Boarding, Use Case Analysis, Selenium & Gherkin-Cucumber Scripting Language.
• Business Process: BPM 2.0, Business Process Analysis and Design, GAP/TCO analysis, ROI Analysis, workflow analysis, mind mapping.
• Compliance: SAS 70, SOX, IEEE, ISO, ITIL, PHI, HIPAA, EFT, PCI, FERPA
• PM and AGILE tools: Microsoft TFS & MS Project, JIRA, Confluence, VersionOne, Pivotal Tracker, and Target Process.
• Cloud Management: Salesforce, AWS, VMware, Rackspace Managed Cloud Services, SliceHost, Microsoft Windows Azure, Oracle on-Demand, JIRA Cloud, Jungle Drive, Google App Engine.
• Systems Integration: TAPI for Call center CRM/VoIP integration, Magento Custom Gateway design, Iron Cast, Informatica, and Saleforce Apex w/numerous types of back-office ERP systems.

TECHNICAL SKILLS:

API Mgt.: SOAP/SOA, JSON for Java-PHP, SFDC Apex, IBM API Gateway Mgt., Steaming Java API, and currently the Product Owner for custom Enterprise API Workflow Engine at FM.

CRM: Salesforce Sales, Support, Services & Mktg. clouds, MS Dynamics, Onyx, Goldmine.

Mobile: Enterprise Development for iOS, Droid, Windows 10.

ERP: SAP/SAP HANA, Oracle, Great Plains, JD Edwards, Zoura.

Open Source: PHP, Ruby-on-Rails, My SQL, Python, Java, JavaScript

Data Mgt.: EDW, ETL, Data Transformation, DataMart Design, Hadoop, HANA, MDMSecurity TLS, SSO, PCI, Data Encryption (gateway level and data at rest), Checkpoint firewalls.

HIGHLIGHTS & SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, CA

Scrum Master & Agile SAFE Delivery Consultant

Responsibilities:

• Project Manager & CSM managing 5 CRM and ETL/Java development teams on a major data integration initiative to fully unify all of FreddieMac onto one single CRM platform by optimizing and improving DevOps/Jenkins CI/CD Delivery Pipeline. Manage all VersionOne daily burndown and velocity reporting for every team (12) rolling up to the SAFE Agile PMO I helped build.
• Product Owner for a new API Engine currently under development; also serving as overall PM duties managing scope creation and mgt., change mgt., release and iteration mgt., release forecasting, and overall mgt. of 89 people within FreddieMac’s Loan Processing Div.
• Created new Selenium-Cucumber UI testing processes using A/B methodology, utilizing key usage metrics (i.e., engagement) UI Common Design initiative that reduced time-to-market from 3 weeks to 3 hours. Helped rollout Kiss Metrics within Loan Processing for all incoming loan approvals via XML MISMO; automated and streamlined all services workflow for JSON integration.

Confidential - Littleton, CO

Technical Project Manager, Global CRM Support

Responsibilities:

• Technology manager guiding 4 multiple cross-functional development teams with product management, project management, and release management for efforts to improve overall data quality for integrations with SAP, SFDC, and several external 3rd-party data sources.
• Created continuous improvement and Dev Ops best practice initiatives that helped execute our Product Roadmap more effectively, and created new testing automation processes in support of new aggressive go-to-market product launch initiatives.
• Helped create Pearson’s 1st Agile PMO and was key in implementing JIRA//Confluence for better overall PM reporting for all 26 teams. Built team retrospective knowledge base for every team across entire Pearson Enterprise. Also implemented automated Agile testing best practices.

Confidential, CA

Scrum Master & Project Management Consultant

Responsibilities:

• Implemented new Agile development processes that accelerated development for a large Exact Target/Salesforce campaign analytics initiative related to data migration from SAP to Salesforce CRM platforms. Managed scope and a $1.2M budget for Global Marketing’s Multi-Dimensional Vertical Segmentation & Targeting campaigns initiatives in support of supporting Adobe Global Marketing and newly acquired Omniture, Inc. data unification initiative.
• Helped create Agile and Salesforce Knowledgbase for the newly formed Agile COE to integrate Omniture and Adobe business processes together for Quote-to-Cash and Customer Service utilizing Salesforce, SAP HANA, and Hadoop EDW platforms.
• Implemented new Agile development processes that accelerated development for a large Exact Target/Salesforce campaign analytics initiative related to data migration from SAP to Salesforce CRM platforms. Managed scope and a $1.2M budget for Global Marketing’s Multi-Dimensional Vertical Segmentation & Targeting campaigns initiatives in support of supporting Adobe Global CRM & Marketing and newly acquired Omniture, Inc.

Confidential - Carrolton, GA

Salesforce PM & Scrum Master

Responsibilities:

• Created and managed overall scope, performed budget analysis, managed vendor relations, built and managed 2 implementation teams and provided overall project mgt. for a full cycle Salesforce CRM implementation involving the Sales, Marketing, and Support Clouds concurrently.
• Led daily standups, sprint planning, retrospectives, and managed API and 3rd party integration requirements. Created and managed product backlog and led all release management activities. Implemented new DevOps processes that promoted rapid development and accelerated overall product development. Managed all third-party vendor relationships.
• Managed iterations and release schedules, team capacity and resource utilization levels, led UAT, created Salesforce training curriculum, and established an Agile COE for Customers and Business Partner Channel.

Confidential - Salt Lake City, UT

Manager of Client Engagement Rocky Mountain Territory

Responsibilities:

• Regional PM and customer delivery lead, managing scope, resources, budget, schedules and all project deliverables for all client implementations in the CO, UT, OR, WA, WY, and BC territories.
• Led Pilot Implementations at HP, Boing, Weyerhaeuser, Intel, JPL, Litton, Ball Aerospace, etc., Communicated real-time status to stakeholders and technical teams. Successfully managed multiple Call Center and CRM implementations using ACD, CTi, and VoIP.
• Successfully transition client to support team post-implementation. Managed project delivery for on-going expansion and growth of CSR Teams spread throughout the world via ENTERPRISE CRM COLOCATION.

Confidential, San Francisco, CA

Client Engagement Manager

Responsibilities:

• Regional PGP delivery lead and sales engineer for the CO, UT, and AZ regions of the United States. Provided hands-on pre-sales support for scope creation and mgt., resource allocation, budget mgt., schedules and overall delivery of all project deliverables for Data Encryption Client Implementations.

  • Concurrently project managed multiple enterprise projects, communicating real-time status to both external stakeholders and internal technical implementation teams.

• Worked closely with customers in pre-sales phase to define, capture, and prioritize business requirements for encryption features being designed and implemented. Also provided hands-on post-implementation customer training.

Confidential - Seattle, WA

Rocky Mountain Northwest Territory Manager

Responsibilities:

• Served as client implementation manager, sales engineer, and account mgr. for Rocky Mountain & Northwest territories, supporting clients using our Knowledge Management and Product Innovation software covering UT, CO, WY, OR, WA, and BC, Canada.
• Responsible for all support activities of IMC software products in my region including: deploying user pilots, training, change requests, hands-on process analysis workshops, and status updates. Tracked system defects, led customer pilots, and communicated with QA team on problem resolution for key customer production defects.