SUMMARY:

• Around 9 years of professional experience in information technology with around 5 years of strong experience in salesforce and web technologies.
• Good understanding in MVC (Model - View-Controller), Client-Server architectures and detailed knowledge in Salesforce.com architecture.
• Extensive work Experience in Force.com, Eclipse IDE, and Dreamweaver to write Web logic code & APEX code.
• Experience in APEX classes, Triggers, Controllers, to build instances/object and has good knowledge on writing logic and complex SOSL, SOQL quires to extract data of interest in an efficient way.
• Expertise in Visual Force Pages, and developed efficient workflows & Page Layouts to design the application and model the client data accordingly.
• Good experience in Data Loaders, SOAP API, and REST APIs to load data from various other platforms of files and build an efficient integration with Salesforce environment.
• Experience in developing rich GUI components with HTML, Java Script, CSS, Angular JS and Visualforce components.
• Experience in sales cloud, service cloud, marketing cloud and community cloud .
• Experience in creating the custom application with the Lightening Design system and Strong understanding in Lightning/ AURA Framework, AJAX, web services and process modelling.
• Experience in leading a team throughout software development life cycle to all the sales cloud, service cloud and community cloud.
• Expertise in user interface, security, data and business logic integration.
• Expertise in SFDC administration and developing activities to design business process of client’s interest.
• Strong knowledge in salesforce administrative skills with creating/customizing Profiles, Roles, Users, sharing rules, Lookup filters, Page Layouts, Search layouts, Validation rules, Email Services, Workflows, Approval process, Assignment, Escalation rules, Reports, Dashboards, Lookup, Master-detail relationships and created Junction objects for establishing many-to-many relationships.
• Good understanding of all the three cloud services SAAS, PAAS & IAAS.
• Good working experience in Storage Area Network and Security configuration (IAM) technologies & knowledge on EMC, IBM and Hitachi SAN activities like zoning, provisioning, replication, mirroring.
• Strong working knowledge in all areas of software development life cycle (SDLC), waterfall and Agile methodologies.
• Strong analytical possesses excellent interpersonal skills and commitment. Equally effective working independently or as a part of team.

TECHNICAL SKILLS:

Technologies: Salesforce, IBM SAN, EMC SAN, Hitachi SAN

Salesforce Technologies: SOSL, SOQL, APEX classes, Salesforce CRM, Visual Force Pages, APEX Triggers, Email Templates & Workflows, Dashboards, S Controls, Controllers

Salesforce Tools: Force.com, Data Loader, Explorer, Sandbox, Chatter, SSO.

IDE s: Eclipse, Dream Weaver, NetBeans, Bracket

Languages: HTML, CSS, PHP, C, JAVA, C++

Databases: MySQL, Oracle, MS Access

Operating System: Windows XP, Linux, Windows 8/10

PROFESSIONAL EXPERIENCE:

Confidential

Lead Salesforce Developer

Responsibilities:

• Lead the team in core Design Activities.
• Worked in integrating salesforce front office with the backend office and service cloud, used out of the box integration with multiple box applications.
• Worked on APEX classes, Triggers, Controllers, to build instances/object and written complex- SOSL, SOQL quires to extract data.
• Worked in lightening components to build the Lightening custom applications.
• Worked in both sales and service cloud.
• Worked in Apex scheduler to schedule an Apex Jobs, API bulk updates, import wizards, mass record changes through the user interface.
• Worked in implementing the schedulable interface & tracking the progress of a scheduled job using queries.
• Worked on Design documentation & knowledge manuals of the application which helped team to design efficiently with reduced time and cost-factors for the client.
• Used Java Script, CSS in the web pages development.
• Held both Developer and Admin responsibilities to ensure a productive and timely output to the client.
• Ensured to take care/lead of all the activities that add values to the customer.
• Experience as a customization expert of the application with a rich GUI.
• Worked on standard and custom controllers of visual force and tested for best suited controllers in some design situations.
• Developed various Test Methods.
• Worked extensively on import/Export/Update of data activities using Data Loader, Data Loader CLIQ.
• Worked Email Integration, dashboards, report features of Salesforce environment and guided the team to make best out of them every time for project tracking purposes.
• Customized various Salesforce.com Standard Objects, Leads, Accounts, Custom Objects, Relationships, and Associations.
• Performed admin activities like creating Users, Profiles, Roles, Field-level security and sharing rules.
• Created Visualforce tabs for custom reports, developed Workflow rules, Approval Processes and developed related actions like Tasks, Email alerts and Field updates.
• Implemented WSDL with Force.com environment.

Environment: Salesforce.com, Force.com, SQL, HTML, CSS, Angular JS, Dashboards, CRM Fusion, Visual Force components, controllers, REST & SOAP web services, APEX Language.

Confidential

Sr. Sales force Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Admin.
• Involved in developing activities of Apex classes, Triggers.
• Developed and implemented Apex Code Test methods intensively from both sales force interface and Force.com IDE.
• Worked on SOAP API, REST API & METADATA API.
• Worked on Visualforce pages, custom components, tabs, objects, workflows, email integrations, data validations.
• Worked on customizations of consumer service workflow as per the client requirement.
• Developed Project based visual guides involving business data of client-dashboards with tabular, matrix, and summary reports.
• Played a key role in custom development and system integration activities in SFDC.
• Developed Workflow rules, Workflow Approvals, email alerts and field updates for business process.
• Implemented custom validation rules, roll-up summary fields, formulas fields, assignment rules, escalation and sharing rules for the application.
• Used Batch Apex by implementing Batchable interfaces.
• Involved in all the communications and assistance whenever demanded by client as per the business requirement and project flow.
• Authored many user guides for the users to be up-to-date with the environment, and assisted them online whenever requested.
• Used Data Loaders, Demand Tools, and Cast-Iron features.
• Used PL/SQL queries to extract data from Oracle DB and used logical skills to extract data of interest through experimenting queries.

Environment: Salesforce.com, Custom Tabs, Workflows, Apex Programming Language, Visual Force Pages & Layouts, Web and Email Services, Visual components, Reports & Documentation, Dashboards, PL/SQL and oracle DB.

Confidential -Dallas, TX

Salesforce Admin/Developer

Responsibilities:

• Started off as an Admin with all the administrative knowledge and then got used to developer activities with the help of my seniors through course of KT sessions.
• Implemented Salesforce administrative skills with creating/customizing Profiles, Roles, Users, Sharing rules, Lookup filters, Page Layouts, Search layouts, Validation rules, Email Services, Workflows, Approval process, Assignment, Escalation rules, Reports, and Dashboards.
• Worked on both service and marketing cloud.
• Worked on data modelling with Salesforce standard, custom objects using Lookup, Master-detail relationships and created Junction objects for establishing many-to-many relationships.
• Was involved in support and taking feedback from various users and act as per users review pattern.
• Created Custom Objects, Apex classes as per the design requirements and Created workflows, functions to streamline the project flow.
• Gathered and understood business requirements from the user reviews.
• Managed SLA’s appropriately.
• Tracked team’s performance on daily basis through various daily files/ reports.
• Created profiles, permission sets and security settings.

Environment: Salesforce.com, Workflows, Email Integration, Approvals, Data Loaders, Page Layouts, Force.com IDE, Custom components, Tabs, APEX code components.

Confidential

Sales Force Administrator

Responsibilities:

• Involved in designing customized objects, page layouts, fields, and record types.
• Worked extensively on validations rules and managed workflow.
• Administrator for over 200 users.
• Coordinated with Sales Team & Business development team to ensure effective utilization of Salesforce platform.
• Given technical support to the end-users of the application regarding system functionality and enhancements.
• Managed and kept a track of all the testing practices on daily basis by creating logical test cases.
• Created interactive dashboards and customized reports for the end-users.
• Managed company’s critical processes of monitoring data quality and integrity.
• Worked on data integration, email integration & design methods.
• Ensured data integrity of whole design of the application by cleaning duplicate data.
• Implemented and maintained several SFDC packages.
• Extensively worked on AppExchange from Salesforce to manage 3rd party offerings.

Environment: Salesforce.com, dashboards, customized objects, fields.

Confidential

SAN Storage Admin

Responsibilities:

• Worked in IBM, EMC, and Hitachi SAN technologies.
• Apart from Admin activities, had experience in Dispatching (Initially shadowed/thus took up the responsibilities of dispatcher of my team).
• Involved in standard report creation of ticket flow tracking, assigning/and status tracking of all the tickets and make sure that no ticket has breached its SLA.
• Experienced in all the IBM products: SVC, V7000, DS8000, XIV and DS storage boxes.
• Involved in Health Check of EMC VNX, VMAX, Hitachi storage boxes and brocade switches on daily basis.
• Worked on EMC environment- VNX, VMAX storage boxes, and DMX boxes.
• Worked Provisioning (LUN Assigning-IBM, EMC, and Hitachi storage boxes), Zoning (IBM, EMC environments), Reclaiming (IBM, EMC environments).
• Experience in SRDF replication activities, and mirroring in IBM environment.
• Troubleshooted alerts thrown from various boxes and takes appropriate action to ensure no loss of data to client.

Tools: /Environment: IBM- SVC, XIV, V7000, DS8000 utilities, Unisphere, Navisphere, Brocade, and Hitachi command suite, CMCNE.

Confidential

Security Consultant

Responsibilities:

• Assisted the customers to solve issues of User ID management.
• Manged User ID Creation/Modification/Deletion activities of four clients.
• Worked as development, maintenance, and support consultant.
• Involved in setting up of policies to grant granular accesses to client’s users.
• Managed compliant access to all processes of clients.

Tools: /Environment: RSA, Sail Point, IBM Tivoli Access Manager