SUMMARY:

• Around 7+ years of experience in IT industry specially with skills like Analysis, Design and Development, Customization, Testing, Implementation, production support and maintenance of various applications using Sales Force CRM and Java/J2EE Technologies.
• Around 5 years of experience in Salesforce.com and 1 year in Java/J2EE technologies.
• Salesforce.com Certified Force.com Administrator ADM - 201
• Good experience with Administration, Configuration, Customization, Development and support experience on Salesforce.com platform.
• Experienced in implementation using Apex Language, Classes, Controllers & Triggers, Visual Force Pages, Components, Tabs, Custom Objects, Reports and Dashboards.
• Experience in developing Apex Classes, Triggers, writing Workflows, CSS, HTML and DHTML, JavaScript, Familiar with AJAX.
• Experience working with salesforce.com sandbox and production environments.
• Experience in implementation of Custom Objects, Triggers, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules
• Experience in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, and Approval Processes for automated alerts, field updates & Email generation according to the application requirements.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization.
• Created the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.
• Designed various WebPages in Visual Force for functional needs within Salesforce.
• Designed and developed Apex Triggers for various functional needs in the application.
• Involved in Unit Testing and Test Coverage for triggers.
• Experience working with Force.com IDE, Data Loader, Import Wizard and salesforce.com Sandbox environments.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce.com CRM, Apex Language, Apex Classes, Apex Triggers, SOQL, Visual Force Pages, Workflow & Approvals, Reports, Dashboards, Standard and Custom Objects.

Eclipse, Force.com Eclipse IDE Plug: in, Apex Data Loader, Force.com Platform (Sandbox and Production).

Languages: C, C++, Java, UNIX-Shell Programming.

Operating Systems: Windows Family, Solaris.

Documentation Tools: MS Office.

Web Related: HTML, Java Script, CSS, Ajax, XML.

PROFESSIONAL EXPERIENCE:

Confidential, MI

Salesforce Administrator /Developer

Responsibilities:

• Business interaction for Gathering customer requirements.
• Analyzing the requirements and converting them into functional/technical specifications.
• Writing Codes for Classes, Triggers, VF Pages, Test classes.
• Studying the systems and documenting the functionality.
• Preparing and getting approval of design, functional and technical specifications from business.
• Configuration changes as per the Client’s requirements.
• Unit testing of completed modules in Different Sandboxes.
• Handle relevant technical communication with Client/Onsite Coordinator.
• Designed and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Confidential, NYC, NY

Salesforce Developer

Responsibilities:

• Worked on various Salesforce.com customizations - standard objects and creation of customized business objects, screens, views.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Customized different page layouts and assigned them for different profile users.
• Created various reports and dashboards.
• Imported data by mapping to business objects in CRM system using Apex data loader and Import/Export wizard.
• Maintain multiple user roles, security, profiles, workflow rules, etc. Support train new end users on the Salesforce.com application.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Extensive Prototyping of the application to enable our clients to see the application much sooner than traditional software development projects
• Setup of Email Integration and Mobile Access to Salesforce
• Designed & Deployed the Custom objects, Custom tabs, Validation rules, Auto-Response Rules, Page layouts, to suit to the needs of the application.
• Configured Workflows and Approval processes to enhance business logic.

Confidential, Hiawatha, IA

Salesforce Developer

Responsibilities:

• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Responsible for setting up login restrictions and resetting the user passwords.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Created Workflows and Approval processes and developed validation rules.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
• Involved in corrections and enhancements to SFDC application required by the business users from time to time.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Created page layouts, search layouts to organize fields, related lists and other components.
• Used Picklists, Dependent Picklists, record Types to enforce data quality.
• Created Queues, Public Groups and Email Templates.

Confidential, Fairfield, NJ

Salesforce Administrator/Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Integrated data into SalesForce from multiple sources by using DataLoader Experience architecting and by building solutions within the Salesforce portal.
• Designed and built cloud service models including Infrastructure-as-a-Service, Platform-as-a-Service, and Software-as-a-Service
• Created page layouts, search layouts to organize fields.
• Custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks field updates to implement business logic.
• Configuration of Salesforce.com as per the requirement.
• Develop High & Low Level System Design.
• Used Data loader for Data migration.
• Reports and dash boards designing.
• Conduct systems design, feasibility and cost studies and recommend cost-effective cloud solutions.
• Administer discovery, user testing and beta programs to garner feedback prior to each major release.
• Advise software development teams on architecting and designing web interfaces and infrastructures that safely and efficiently power the cloud environment.
• Architected structures that allowed Salesforce.com to interface with Oracle EBS or other legacy systems, resulting in the seamless integration of account, contact and event management and reporting.

Confidential, Edison, NJ

Salesforce Developer

Responsibilities:

• Requirement gathering and preparing the technical requirement document
• Customizing and developing the applications as per requirement
• Creating the region wise sales reports and dash boards
• Creating apex and triggers for validations and functionality
• Data migration and integration with external legacy systems
• Validations on sales application
• Page Layout customization.
• Reduced process redundancies and learning curves by configuring business rules and transactions to fit each organization’s needs.
• Successfully develop feature packages that include use cases, work-flows, requirements and functional specifications for hand off to development team.

Confidential

Java/J2EE Developer

Responsibilities:

• Developed interactive and user friendly web pages using JSP, CSS, HTML, JavaScript.
• Used Struts Tags to the Struts view Components to the rest of the framework.
• Designed and developed servlet classes to handle the request from JSP pages and forward the request to corresponding business component/JSP pages.
• Written Complex queries in SQL Server to meet the application requirement.
• Coding and Unit Testing.
• Responsible for design and development of entire web application using Java, Servlets, JSP, JDBC, XML, HTML and JavaScript.
• Developed server side components needed for the interacting with Oracle database.
• Implemented the application using the various J2EE design patterns like DAO, Singleton and Business Façade.
• Coded reusable Java business components, which abstracted the data in the database and provided a common interface for database access and business functionality.
• Installed, configured, administered WebSphere Application Server ND on LINUX for multiple high profile projects.
• Administered, configured, tuned and troubleshoot WebSphere in a clustered environment on LINUX.
• Involved in deployment of War and Jar files.
• Involved in debugging and troubleshooting related to production and environment issues
• Helped setting up entitlements for users.
• Used CVS, Perforce as configuration management tool for code versioning and release.
• Created SQL Statement, Stored Procedure, and PL/SQL using TOAD.
• Created Use cases and flow diagrams using Visio.