SUMMARY:

• 7+ years of IT experience in SalesForce.com CRM Platform both as Administrator and Developer.
• Proficient in Lead Management, Entitlement management, Sales Cloud, Service Cloud.
• Experience in Data Loading using both Web based and Apex Data Loader.
• Experience in Automation - Workflow Management, Queues.
• Experience in SFDC Administration, Deployment, Reports, Dashboards, Data Management.
• Experience in creating the relationships junction objects and Security like Master-Child, lookups, Entity Relationship data model, Roles, Profiles and permission sets.
• Extensive work experience using Force.com Web services (Rest, Soap) for implementing web services in the application for access to data from different users.
• Extensive experience Creating Profiles, Page Layouts, workflow alerts and actions, Dynamic Visual force pages and Approval workflow
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound Messages
• Implemented security and sharing rules at Object, Field and Record level for different Users at different levels.
• Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Well versed in migration and integration of CRM applications for large enterprise customers.
• Used Force.com Web services API for implementing web services to access data from different users.
• Experience in implementation & Integration experience on SalesForce.com using Apex Language (Classes, Controllers &Triggers), Visual force Pages, Custom Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.
• Experience in realizing the business requirements to design onSalesForce.com platform by designing the required entities like custom objects.
• Experience in all phases of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, deployment and maintenance of enterprise applications.
• Experience in working across various SFDC implementations covering Sales cloud, Service Cloud and Chatter applications.

TECHNICAL SKILLS:

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Languages: C, C++, Apex, java and SQL.

WORK EXPERIENCE:

Salesforce Developer

Confidential, Hayward, CA

Responsibilities:

• Involved in gathering the requirements from business administrators to have a clear understanding about the accurate project requirements and understand the business requirements as documented through
• Business Process Model (BPM), Use Cases Model and Non - Functional Specifications.
• Worked with various SalesForce.om objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Used Data Loader for insert, update, upsert, delete and bulk or export of data from Salesforce.com S Objects.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed complex workflows and approval processes for automating business logic.
• Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Involved in queryingSales force tables using SOQL & SOSL using Force.com Explorer.
• Developed and deployed Workflows and Approval processes for opportunities and products/ assets management.
• Created and used Email templates in HTML and Visual force.
• Involved in Setting up of reminder emails and triggers.
• Involved in unit testing, bug fixing and post release support.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Worked closely with Business Users to enabled business process using SFDC.
• Data migration from legacy system toSales force using Data Loader and CSV.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in.

Salesforce Developer

Confidential, Bakersfield, CA

Responsibilities:

• Worked with Business Analysts and end user to determine screen layouts for a new web application.
• Worked on variousSalesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Junction object to leverage the functionality of Many to Many relationships between two objects.
• Involved withSalesforce.com Premier Support and handled the support cases with the helpSalesforce.com support.
• Created lookup and master - detail relationships on the objects and created junction objects and various advanced fields like Pick list, Field Dependencies, Custom Formula, and Approval Process, Sharing rules for automated alerts, filed updates and Email generation.
• Created custom reports and dashboards for analyzing the information provided by the user.
• Imported & created data from excel sheets into Leads, Accounts, Contacts and Opportunities Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard and scheduling tools to automate bulk data loading.
• Implemented Web-to-Case, Email-to-Case functionalities to provide a better customer support to the customers.

Environment: SalesforceEnterprise Edition, Apex, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Reports, Custom Objects, Escalation rules, Security controls, Email Services, Sandbox data loading, Unit testing, Import Wizard.

Software Developer

Confidential

Responsibilities:

• Designed, developed and deployed Apex Classes and Test classes, Controller Classes and Apex Triggers, validation rules for various functional needs in the application.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on daily basis.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects ofsalesforce.com (SFDC).
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Organized email templates and inbound emails using Visual force for the clients and customers.
• Written SOQL queries to fetch the data from Workbench and Explorer.
• Provided support to on - goingsalesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and Triggers.
• Integration of Application with salesforce.com by using SOAP web services API Used Dashboards to keep in track the percentage of sales.
• Implemented the modules using Model View Controller (MVC) design pattern.
• Developed GUI related changes using JSP, HTML and client validations using Java script.
• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Designed and developed web pages using HTML and used JavaScript for client side validation.
• Designed and developed Message driven beans that consumed the messages from the Java message queue.

Environment: Java 1.4, HTML, Java Script, Eclipse, SQL, Saleforce.com platform, Apex, Visualforce, Controller extensions, Data Loader, workflow & Approvals, Reports, Cases, Custom Objects, Custom Tabs, Email Services, Security Controls, Windows XP, Eclipse IDE Plug-in, Test.

System Administrator

Confidential

Responsibilities:

• Installing and Configuring IIS 5.0, 6.0, 7.0.
• Creating Websites and Virtual Directory.
• Hosting Websites in Production Server for public usage.
• Deployed ASP.NET applications on IIS.
• Monitoring IIS servers, services and application pools.
• Configuration of Website properties and virtualDirectory.
• Configuration of Application Pool.
• Configuring Different .net frameworks 1.1, 2.0, 3.5.
• Creating FTP Account for users to upload their content.
• Configuring SSL on Website.
• Analyzing Access/Error/HTTP Error Logs and identifying potential issues with computer systems.
• Troubleshooting day-to-day problems related to Servers, Websites, FTP, Database Connectivity etc.
• Uploading Web Content via FTP(Command/IE/Third Party Tool).
• Backup and Restore of websites and Virtual Directories.
• Windows Load Balancing and Clustering.

Environment: Microsoft IIS 5.0, 6.0, 7.0, 7.5, Windows XP, Windows server 2000, 2003 & 2008, MS-Office, SQL.