PROFESSIONAL SUMMARY:

• Experienced Siebel Certified (Core Consultant Course 8.0) CRM consultant with around 8+ years of diversified IT experience in Consulting, Implementation, Development, Configuration, Production Support and
• Customer Relationship Management (CRM) expert with 8 years of experience on the Siebel CRM application suite and has realized valuable hands on experience in Siebel CRM Project engagements
• Worked extensively with business team on the requirements and Solution blueprinting
• Solid project management skills and proficiency with explaining technical data clearly and concisely to non - technical staff
• Strong Technical skills in Siebel Tools in the areas like Siebel Workflow, Configuration, Scripting, Assignment Manager and Application Administration
• Good experience in Siebel Data Model, Business Logic layer and GUI layer.
• Deep understanding of Data Governance importance in the success of the company’s growth and committee formation
• Solid experience in onsite-offsite-offshore model. Successfully led offsite-offshore team for 3 implementations from onsite. Offsite-offshore working experience with large team, transition and team building
• Closely worked with business users/BAs to analyze, gather, and map requirements, solution recommendation, scope, costing, prototype, and implementation
• Excellent knowledge of best implementation practices, implementation issues, QA, deployment process, defect resolution process, support process, CRM fundamentals and technical documentation.
• Delivery and solution oriented, committed to customer satisfaction, self-motivated team player and good communication and interpersonal skills
• Extensive experience in design/development of customer Order Management
• Creating and updating Presentation Model and Physical Render Siebel openUI
• Mapping Presentation Model and Physical Renderer in Manifest file
• Siebel Upgrade Experience from 7.8 to 8.2.2
• Hands on experience in Oracle BI publisher and Integration

TECHNICAL SKILLS:

Siebel Versions: Siebel 7.7/7.8/8.0/8.1 /8.2

CRM Technical Skills: Configuration, eScript, EIM, Workflow Processes, Assignment Manager, EAI, Tools, Business Services, XML/XSD, HTTP/JMS, Web Services, SOAP, Siebel Administration

Siebel Web Applications: Call Center, Loyalty, Sales, eAutomotive, Energy, Communications, Marketing, Public Sector, Siebel FinancialDevelopment Tools: Toad, SQL Developer

Languages: C, Java, C++, T-SQL, PL/SQL, JavaScript

Databases: SQL Server 2000/2005/2008, Oracle 9i/10g/11g, DB2

Operating Systems: Windows 7/XP/Server 2003, DOS, UNIX, AS/400

Internet: XML, HTML, CSS

EXPERIENCE SUMMARY:

Confidential, NJ

Siebel EAI Consultant & Upgrade Specialist

Responsibilities:

• Prepared Upgrade plan and performed (Siebel Upgrade) UPGREP, merging, post merge and UPGPHYS from 7.8 to 8.2 Siebel (SIA) applications
• Prepared fixes and configuration solutions for dev-post upgrade phases (Siebel Upgrade) and tested case management entity after post upgrade in 8.2 dev environment.
• Provided Clarifications on Business Requirements Document’s and Preparation of Technical Design Document (TDD).
• Created reports using BI Publisher.
• Proof of Concept for Open UI for Siebel 8.2.2.3
• Creating and updating Presentation Model and Physical Renderer
• Worked on Correspondence batch schedule functionality
• Worked on Smart Answer functionality to provide Auto Response for emails
• Mapped Presentation Model and Physical Renderer in Manifest file
• Implemented Partial Refresh functionality using JQuery
• Implemented Carouselfunctionality
• Review the custom Browser Script functionality and change them to Jquery
• Worked on Expand and Collapse of List Applets
• Worked with oracle on product bug encountered after enabling theOpen UI on Servers for Client in 8.2.2.3
• Design and developed Online Integration with NJDPB various benefits systems and Display its details in Siebel using VBC’s and EBC’s.

Confidential, Charlotte, NC

Siebel Senior Consultant

Responsibilities:

• Created Functional Design Documents (FDD’s) and Technical Design Documents (TDD’s).
• Designed and developed custom error logging data structure and business service for integration error with auto resubmit mechanism.
• Developed views/user-interface to monitor agent and executor repeating components processing status and transaction details.
• Worked on capacity planning and critical levels for component and distribution
• Maintain IBM standards by tracking the entire integration process work and project information.
• Implement Siebel configuration best practices for building interfaces and error handling process.
• Worked on Interface and performance issues, and provide quick fixes and solutions.
• Provided technical assistance and peer reviews to other team members.
• Managed onsite-offshore coordination
• Responsible for preparing table schema
• Managed new requirements in the existing Configuration.
• Customized the existing configuration if needed.
• Created and modified business objects, applets, views, and screens and adapt business components, fields, joins, and links using Siebel Tools.
• Used e-Script to develop custom business services and use business services provided out of the box by Siebel to meet the client requirements.

Confidential, NY

Siebel Senior Consultant

Responsibilities:

• Worked as a SME (Subject Matter Expert) for 8 Processes in the Project
• Understand the requirements by reading the documents like PSD, ERD, Business Requirements, etc.,
• Proposed solution for Client Requirements
• Prepared a common approach design for the requirements
• Review of Team members work and helping them in configuring the requirements.
• Prepared the design documents for the objects like Screens, Views, Applets, BC, BO, links, etc.,
• Did Proof of Concept and determine the best optimal solutions for the given requirements and prepare the design documents for the solution in the specified format.
• Developed the functionalities through Siebel Configuration, scripting and workflow by following the specified standards
• Lead for coordinating development effort for EAI related requirements.
• Developed Interface design documents and perform POC tasks.
• Provided Solutions to various EAI/EIM issues that occurred in the Production environment
• Designed and developed Online Integration with NYCHAs various benefits systems and Display its details in Siebel using VBC’s and EBC’s.
• Design & Development of the various benefits module in Siebel to display external systems data.
• Engaged with the enterprise architecture group to provide thought leadership on technology discussions impacting Siebel.
• Developed Business services, EAI Data Maps, Scripting, Workflows, Policies and Assignment rules.
• Provided support for the test environments by analyzing and fixing the defects at the earliest
• Rendered support for the team whenever required by resolving the obstacles, they might be facing and also helping them to zero-in the efficient solution.
• Prepared Unit Test Cases and updating various reports.
• Shared Knowledge with the team members either by contributing or learning from them.

Confidential, Indianapolis, IN

Siebel Senior Consultant

Responsibilities:

• Understood the current business processes and recommend the changes wherever necessary to leverage the vanilla functionalities with respect to Siebel Loyalty application
• Attended business process meetings and document the business requirements
• Performed proof of concept on the requirements captured and demonstrating to the client
• Coordinated with Offshore resources and responsible to the milestone deliverables
• Configured Siebel Loyalty application using Siebel Tools to accommodate business requirements

Confidential, Columbus, OH

Siebel Consultant

Responsibilities:

• Responsible for leveraging and enhancing methodology
• Managed new requirements in the existing Configuration.
• Managed the configuration change formats, best practices if any.
• Customized the existing configuration if needed.
• Developed the user requirement in DEV, test in UAT and deploy the changes in the production.
• Created and modified business objects, applets, views, and screens and adapt business components, fields, joins, and links using Siebel Tools.
• Worked intensively on Order Management and custom screens like sales Order,, Tasks, Data Map, Sales Module, Engineering and Service Tickets.
• Experience working on data mapping to accommodate data structure changes.
• Interacted successfully with clients extensively, via phone and email.
• Managed the Siebel implementation process by coordinating business personnel and technical personnel to assure successful implementations of Siebel applications
• Developed status reports and other written documents in accordance with the recommended methodology.

Confidential, West Chester, PA

Siebel Consultant

Responsibilities:

• Customized and Created NewBC’s, BO, Links, Applets, Views, & Screensas per client’s requirement Using Siebel Tools.
• Worked onHierarchical Picklist, Search Specification, Pre-default values
• Modified Static and Dynamic pick lists, and used data administration to modify the LOVs.
• Worked onImplicit joinsand also createdExplicitJoinsto get and show data from some other table.
• CreatedCalculated fieldsand incorporated BC level user properties to make child BC’s read only based on the parent field.
• WroteComplex logic scripts to achieve certain business logic, which could not be achieved via configuration.
• Performed one time and daily EIM tasks Contact, Benefits and merging Duplicate Contacts using EIM Merge tasks
• Performed one time and daily EIM tasks to import File attachments of the document and faxes received from the customers related to Medical claims
• Creating IFB scripts, Custom Business service using eScripts, prepping batch data using Data warehouse tools
• Identified issues with existing Configuration, Script.
• Developed, Tested and Migrated Estimation for CRs.
• Developed Business Services for workflow, Configuration and eScript. For fixing issues.
• Made appropriate changes in Workflow processes, modifying Workflow policies, RCR
• Worked on default .ifb file, Interface Table, Base Table, Interface Table Mapping to development EIM for Import, Export, and Delete