SUMMARY:

• More than 5 Years of Salesforce.com Experience and total 7 years of IT experience.
• Experienced in salesforce configuration like creating custom objects, fields, Tabs, Formula Fields, Field Dependencies, Validation Rules and Record types.
• Having depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Extensive hands - on experience in the area of Customization, Validation Rules, Workflows, Roles, Profiles, Report, Dashboard, Force.com migration tools (Force.Com IDE & Data loader), etc.
• Expertise in writing the test classes for business classes and triggers for deploying the code to production environment with good test coverage.
• Extensive experience in SFDC Administrative tasks like creating Profiles, Roles, Users, permission sets, OWD, Page Layouts, Sharing rules, Email Services, Workflows Approvals, Auto-Response Rules, Escalation Rules, Reports and Dashboards.
• Proficient in using meta-data migration tools likeEclipse IDE, Import wizard and SalesForceApex Data Loader.
• Experienced in web technologies like HTML, XML, CSS, JavaScript, WSDL, and SOAP.
• Having good working knowledge in querying databases such as SOQL & SOSL queries using Force.com Explorer.
• Experienced in integration of Salesforce.com with external applications by usingWebServices API,Metadata API and SOAP API.
• Having good knowledge on different API’s of force.com like AJAX toolkit, Meta Data, Soap, Web Services and Apex.
• Self-starter and a fast learner with positive attitude regarding goal direction.
• Proven problem solver and a leader with ability to multi-task. I am multilingual and have ability to handle different types of clients.
• Strong teamwork skills and the ability to communicate with all management levels.
• Hands on team leader with strong focus on Documentation, communication, process and constant improvement.
• Shown flexibility, quick learner, proactive attitude and an amazing team player.

TECHNICAL SKILLS:

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector and AJAX Toolkit

Integration Tools: Workflows and Approvals, Custom objects, custom Labels and tabs, Dashboards, Roles, Security, Field updates, Reports, AppExchange Package & Custom Application and Sandbox and data loading

Application Tools: Eclipse 3.4, Force.com IDE, MS Office, Data Loader, Apex Explorer

IDE and Editors: Eclipse, My Eclipse and Force.com Eclipse IDE

Database: Oracle, SQL Server and MYSQL

Languages: Apex, C, Java

Web Technologies: HTML, XHTML, CSS, XML, Java script

PROFESSIONAL EXPERIENCE:

Confidential, Wilmington, DE

Salesforce Developer

Responsibilities:

• Performed the Salesforce developer Duties along with Administrator activities.Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Custom Objects, Tabs, and Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Created test plans and coordinated for UAT testing.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports for different user profiles based on the need in the organization.
• Developed complex workflows and approval processes for automating business logic.
• Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Designed various types Email templates for auto response to customers.

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, REST, Sandbox data loading.

Confidential, Charlotte, NC

Salesforce Developer

Responsibilities:

• Involved in requirement gathering phase and understanding the requirements.Handled Out Patient and Service modules successfully
• Configured the Application like creating sobjects, fields with relationships, tabs, validation rules DevelopedApex Classes, Controller Classes and Apex Triggersfor various functional needs in the application.
• Designed and developedVisualForcepages based on the business requirements.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Created Relationships between Sobjects to reduce data inconsistency.
• Created Workflows, Approvals, and Email alerts to meet different needs of application.
• Customized different page Layouts for different users.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed tree structure for test selection page with check boxes.
• Developed custom Lookup functionality for selecting a patient based on requirement.
• Developed Dynamic search functionality for searching and filtering the patients using different fields.

Environment: Apex classes, Apex controller and extensions, Visual force pages, Triggers, SOQL, Force.com Eclipse IDE, Dashboards, Reports, Java Script, CSS, HTML

Confidential, Richmond, VA

Salesforce Business analyst

Responsibilities:

• Analyzing cases and providing solution for them
• Working on new CRs of Upcoming Release
• Working on Business Requirement Documents
• Creation of Report Links as per clients requirement
• Sending Daily / Weekly status report to client
• Requirement analysis and preparing the design document.
• Preparation of test cases.
• Configuration changes as per the Client’s requirements
• Unit testing of completed modules
• Creating Custom objects and it’s fields
• Validation Rule
• Workflow Rule
• Dashboards & Reports.

Environment: Apex, Visual force, Force.com IDE, SOQL, HTML, CSS, XML, Apex data loader.

Confidential

Jr 'QA-Intern

Responsibilities:

• Understand the Design document and prepare Test Scenarios and test CasesReview the Test Cases and prepare Review report
• Execute the Test Cases and Prepare Test Case summary report
• Involved in functionality testing, Performance testing, and Regression Testing.
• Prepare the Bug summary report and Maintain the bug status