SUMMARY:

• Around8 years of IT experience with around 6 years of experience in Salesforce.com CRM platform as developer and Administrator and 2 years of experience as Java Developer.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes. Highly skilled in Salesforce.com (SFDC) development and implementation
• Skilled as worked on requirements gathering and app design
• Strong knowledge of sales, marketing, service and support automation.
• Developed Apex classes, Controller classes, and Apex Triggers on Force.com platform to customize application according to the functional needs
• Proficient in creating triggers, Apex classes, Visual force Pages, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Hands - on experience with Workbench (online cloud tool)
• Experience in wide range of languages and technologies such as Apex, Visual force, Java, HTML, DHTML, XML, XHTML, CSS, AJAX, DOM and JavaScript.
• Worked on Developer Console and Workbench for executing SOQL & SOSL queries, line by line Code Coverage from test classes and to execute batch class or any piece of apex code from Anonymous Window.
• Have in-depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules.
• Implemented Security and Sharing rules at Object, Field, and Record level for different users at different levels of organization.
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements
• Experience working on Napili, customer and Partner Template using lightning components.
• Experienced in data migration from ACT, Excel, MS outlook and Legacy Systems using various data migration tools Import Wizard, Informatica Data Loader, and Cast Iron, Informatica on Cloud.
• Advanced understanding of Salesforce fundamental concepts (application, data, and security) and CRM domain knowledge (Sales Cloud, Service Cloud and Marketing Cloud).
• Manage users, data, and security and customize Sales Cloud and Service Cloud applications.
• Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.
• Familiar with CTI applications such I3 and Avaya integration with salesforce.com.
• Experience in working with Salesforce.com Sandbox and Production Environments
• Experience working on extracting data from SQL database using Workbench.
• Ability in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation Rules Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows
• Excellent work ethics, self-motivated, quick learner, and team-oriented. Continually provided value-added services to the clients through thoughtful experience and excellent communication skills
• Experience working on Call center, Chatter, Live Agent, Email to Case, Web to Case.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visualforce (Pages, Components Controllers), Apex Web Services, Apex Data Loader, AJAX, Dashboards, Reports, Analytic

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel ConnectorForce.com Platform (Sandbox and Production), Force.com, Migration Tool.

Languages: C, Java, J2EE, Apex.

Database: Microsoft SQL Server 2008/2005, Oracle 8i/9i/10g,SQL&PL/SQL.

Web: JAVA SCRIPT, HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Operating Systems: MS Windows, UNIX, LINUX.

Data Management Tools: Informatica, Eclipse, Rational Rose Enterprise, TOAD, SQL Enterprise Manager, SQL Query, AnalyzerER-Win, MS Visio, Power Designer, Putty and Edit Plus

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Performed the roles of Salesforce.com Administrator / Implementer in the organization.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data from SalesForce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Worked on Salesforce Workbench to perform SOQL and other DML operations like Data Loader and Query Editor in Developer console.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Developed Custom Reports and Dashboards as per given requirements.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations
• Worked in standard objects like Cases and contacts in customer and partner portals, community portal.
• Implemented the requirements on SalesForce.com platform using Partner communities
• Experience working on communities on landing page with Partner Template using lightning components query using wrapper classes
• Implemented Live Agent
• Worked on java script chat buttons in Live agent, deployment using live agent Id to testing, UAT, Prod. To case creation using Apex class, sent notifications using process builder, Web to case, Email to case.
• Worked on translation workBench to convert web to case form in different languages using a language parameter.

Environment: Saleforce.com platform, Apex Language, Visual Force (Apex classes and Apex Triggers), Salesforce.com Data Loader, Reports, Dashboards, Custom Objects, Custom Tabs, Web Services, Sandbox, Eclipse IDE Plug-in, Email Service, Force.com Explorer.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Design, develop, maintain and support enterprise CRM applications in Salesforce.com including developing Apex Triggers, Visualforce Pages and Apex Classes.
• Develop integration between Salesforce.com and Legacy systems using Salesforce APIs.
• Demonstrate thorough knowledge of Salesforce.com architecture, provide innovative solution approaches to programming, database development and application integration efforts.
• Interface with business and IT teams to understand and translate business requirements into formal technical requirements and application code.
• Develop and execute quality unit test and integration plans/scripts to validate that application changes meet technical specifications.
• Work with business teams to complete acceptance testing and participate in integration testing.
• Provide direction for all system testing efforts including unit testing, functional testing end-to-testing, validation testing and user acceptance testing.
• Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Interfaces.
• Resolved issues connected to Call Centers, usage of CTI adapters and Mobile applications.
• Hands-on experience in implementation of significant customizations using the force.com platform.
• Create Packages to deploy code from Sandbox to Production environment.
• Ability to support multiple Orgs implementation in SFDC
• Knowledge of Salesforce recommended best practice around design and development.
• Creates system requirements, performs design and analysis, coding of medium to high complexity, unit testing of core system functionality and corrects defects during phases of testing.
• Independently install, customize and integrate commercial software packages. Facilitates root cause analysis of system issues.
• Receives more complex work packages from manager/delegates. Develops accurate estimates, and creates project and component work packages based on specifications.
• Identify ideas to improve system performance and impact availability and resolved complex technical design issues.
• Worked on community’s login and logout pages using lightning components. And lightning search pages to query information from HBX system

Environment: Saleforce.com platform, Apex Language, Visual Force (Apex classes and Apex Triggers), Salesforce.com Data Loader, Reports, Dashboards, Custom Objects, Custom Tabs, Web Services, Sandbox, Eclipse IDE Plug-in, Email

Confidential, Lincoln, RI

SalesForce Administrator/Developer

Responsibilities:

• Installing configuring administratingJenkinsci tool using automation tools on the platform ofsalesforce.
• Managed the overall flow ofSalesforceautomation process and successfully enforced a smooth build and deployment through the aid of tools likeJenkins, Apache ANT migration tool.
• Continuous integration control usingJenkins, ANT scripts/migration tool. Version control with GIT, SVN.
• Develop Visual Force Pages, Visual force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Wrote several visual force pages for users to create on demand reports not available with native salesforce functionality; using scheduled apex, user selected visual force pages are emailed as Excel files
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Handled integrations with backend systems like iSeries and ERP systems.
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Integrated REST API using Python Script.
• DevelopedLightningcomponents andLightningapps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Created Server APEX Controller forLightningExperience AddedComponent to Lighting Pages and Record Pages.
• Setup, maintain and optimize Emailmarketingcampaign utilizing Exact Target/SalesforceMarketing Cloud.
• Use of Exact Target to send clients business critical communications in order to optimizemarketing and strengthen customer relationships.
• Set upMarketingCampaigns, Campaign Hierarchies, Auto-Response rules, Assignment rules, Web-to-Lead and Lead Queries.
• Resolved issues connected to Call Centers, usage of CTI adapters and Mobile applications.
• CustomizedMarketingapplication to create web to lead forms, Campaign to lead forms, assigning tasks, and managing work flows.
• Responsible for support, maintenance and planning for current SalesForce CTI instance.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Created multiple projects to insert, retrieve and update the data fromMarketingCloud.
• Implemented configuration, customization and development using Force.com for Service and Sales cloud.
• Created support communities for customers to provide additional support and created a space for them to exchange knowledge.

Environment: Apex language, Lightning, Visual force pages, .NET Framework 4.5, ASP.NET, C#, Data Loader, Exact Target/MarketingCloud, Sales Cloud, HTML, Workflows, Approvals, Reports, Custom-Objects, Analytical Snapshots, Security Controls, SOQL, SOSL, Force.com platform (Sandbox and production), Force.com IDE.

Confidential, Somerset, NJ

SFDC Administrator/Developer

Responsibilities:

• Performed the role of Salesforce.com Analyst in the organization.
• Involved in various activities of the project, like development meeting, requirement gathering, and analyzing requirements, documenting the functional and nonfunctional requirements.
• Used Apex Triggers and Apex coding standards to implement the requirements. Deployed code using ANT TOOL and stored code in Perforce version control repository.
• Used Change sets orJenkinsfor deployment, once the Component merge has been done in Git and the source is ready, in to the othersalesforceinstance
• Deliver continuing support in the areas of SFDC configuration, administration,reporting, data migration, solution design and project co-ordination.
• Designed, developed and deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Created various Visual force/html email templates for Email Alerts using triggers and approval process for the clients and customers.
• Involved in Salesforce.com Configuration and Design ofServiceCloud,SalesCloudandForce.com solutions, with an emphasis onServiceCloudsolutions
• Maintained data cleanliness and accuracy by adding various Custom validation rules and Custom formulas.
• Used Streaming API to implement push and publish service as per the client requirement.
• Worked on Data Mapping using excel sheets to map all the existing fields from Client and Mainframe Applications toSalesforce.
• Created theMarketingplatform with customized APEX based business logic, Visualforce pages to capture leads via customized Web-to-Lead approaches.
• Developed variouslightningcomponents to provide a user intuitive experience onsalesforce lightninginterface.
• Administered CPQ requirements for clients on Steel brick and hands-on experience onSalesforce Lightning.
• Worked with Data Loader to update, insert and delete records using excel sheets as a part of the data migration.
• Created theMarketingplatform with customized APEX based business logic, Visualforce pages to capture leads via customized Web-to-Lead approaches
• Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.
• Used the Sandbox for testing the developed App after migrating some test data from client application.

Environment: Apex Data Loader, Lightning, Workflow & Approvals, Reports, ServiceCloud, Sales Cloud,MarketingCloud, Custom Objects, Custom Tabs Workflows, Approvals, Reports, Custom-Objects, Security ControlsSandbox, Data Loader, Informatica, ANT migration tool.

Confidential, Boston, MA

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization in unlimited edition.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case.
• Integrated SFDC system with IBM Lotus Notes and office 365
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Extensively implemented Visual Flows for automatic sales and service process in Sales, and Service Cloud. Scheduled Apex Batch jobs for processing large records.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates, templates, approval processes, approval page layouts and defined approval actions on them to automate the processesto implement business logic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica on Demand.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com platform, Workflows, Approvals, Service Cloud, Reports, Custom-Objects, Data Loader, Apex ClassesControllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Oracle, Java Ant, Custom Reports, Dashboards.

Confidential

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Created custom objects, Visualforce pages, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created custom controllers implementing complex code for retrieval from Salesforce to VF pages.
• Created custom controllers implementing complex code for retrieval fromSalesforceto Visual Force pages.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Implemented the requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse
• Written SOQL and SOSL statements within custom controllers, extensions and triggers.
• Customizing the flex UI to show real time data consuming Salesforce and force.com API.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes
• Created various summary reports, matrix reports, pie charts, dashboards and setup report folders to authenticate users based on their profiles with permissions.
• Managed users, hierarchical roles, profiles, security controls and territory management.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, S-Controls, Import Wizard, Apex, XML, JavaScript, Web Services

Confidential

Java Developer

Responsibilities:

• Developed web components using Servlets, JSPs, Tag libraries, XML, XSL, Tiles framework, Struts, and UML
• Created SQL queries and Stored Procedures for CRUD (Create, Read, Update and Delete) operations on database
• Used Eclipse as an IDE and Apache Tomcat as an Application Server
• Testing and debugging the project for proper functionality and documenting modules
• Used Ajax in one of the modules to do asynchronous changes to the pages
• Worked with Struts front-end utilizing the Struts tiles framework and Struts Validation Framework to implement the GUI interface
• Developed client request validations and processing using JavaScript
• Involved in writing the Stateless Session Beans
• Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool
• Used JNDI realms to authenticate users in a web application
• Solely responsible for writing the automation tool in java for manipulating the dates
• Developed front-end form validations using JavaScript
• Used VSS for version control management
• Developed Session and Entity Beans to implement business functionality
• Used Application Assembly Tool for generating War and Ear files and for deployment to the Application servers
• Involved in writing Junit test scripts to check the functionality of the middle tier and aid in debugging phases
• Worked on XML conversions and validations
• All java components are ported into Web logic Application server running on Linux
• Also ported on Windows NT/IIS server with Servlet Exec 3.1 as JSP Engine.

Environment: RAD 6.0, WAS 6.0, Struts 1.2, Spring Framework 1.2, Java 1.4.2, JSP 2.0, HTML, XML, XSL/XSLT, JavaScript, JavaBeansAJAX, Oracle 9i, RMI, WINCVS, Windows XP, UNIX.