PROFESSIONAL SUMMARY:

• 8+ years of overall IT experience including 4 years of experience with salesforce.com CRM platform.
• Experienced in all phases of Software Development Life Cycle (SDLC) and project life cycle processes. Highly skilled in salesforce.com (SFDC) development and implementation.
• Experience in Data Cleansing and Data Cleaning.
• Worked on Data Cleansing for all the duplicate records that already exist across all data from an object and then cleaning up the duplicates by merging and deleting.
• Experienced in customizing standard objects Accounts, Contacts, Opportunities, Products, Price Books, cases, Leads, Reports and Dashboards.
• Extensive experience in designing of custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers).
• Experienced in cloud technology and on - premise infrastructure integration for salesforce.com.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Thorough understanding and good experience on Data Loader.
• Experience with tools like Force.com Explorer, Force.com Migration and force.com Excel connector.
• Experience in Implementing and executing System Logs and Debug Logs.
• Experience in force.com Web services API for implementing web services in the application for access to data from different users.
• Have experience in integration using web services.
• Involved in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package & Custom Application, Sandbox data loading.
• Experience with IDE tools: MyEclipse, Eclipse, JBuilder and Force.com Eclipse IDE Plug-in.
• Provide system administration of the salesforce.com environment.
• Strong knowledge of sales, marketing, service and support automation.
• Extensive experience of automating complex business processes using declarative features such as workflows, approval process, dynamic approval process, sharing rules and validation rules.
• Developed SOAP based requests for communicating with Web services.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.

TECHNICAL SKILLS:

Force.com: Apex Custom Controllers, Apex triggers, Apex API, Visualforce Pages, Eclipse 3.4, Force.com, IDE (Eclipse), Apex Data Loader, SOQL, SOSL, Sandbox testing.

SFDC Tools: Data Loader, Connect offline, Salesforce-to-Salesforce, Apex Explorer

PROFESSIONAL EXPERIENCE:

Confidential

Sales force Developer

Responsibilities:

• Developed Apex Triggers, Apex Classes and Test Methods and maintaining roles, profiles and user accounts.
• Developed Complex Apex Batch Jobs and changes to the existing Jobs for better Performance.
• Developed Visual Force Pages for certifying the User data available for scrubbing.
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to analyze the data into on a regular basis for sales performance and lead generation statics.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and design the solution by customizing various standard objects of saleforce.com.
• Designed and deployed the custom objects, custom tabs, entity relationship data model, validation rules, workflow rules, page layouts, visual force pages to suit the needs of the applications.
• Responsible for creation of users, roles, profiles and defined object and field level securities involved in data mapping and migration of data from legacy systems toSalesforce.com objects and fields.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Performed Administration tasks like User Management, Data Management, Creating and Managing roles and profiles.
• Developed and configured various reports and report folders for different user profiles based on the needs of the organization.
• Customized page layouts depending upon user roles and groups.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Designed various web pages in visual force for capturing various customers.
• Designed and developed apex classes, extensions and apex triggers for various functional needs in the applications.
• Migrated data from EXCEL/CSV files to SFDC using data loader.

Confidential, Mahwah, NJ

Sr. Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers.
• Web-to-case, email-to-case was configured for case management. Implemented Real - time/ batch data integration and huge data migration from Siebel to Salesforce using Informatica for various objects in Salesforce.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Customized dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
• Customized Reports to track usage for productivity and performance of business centers and their sales teams.
• Designed & developed the Visualforce page & Apex controller for the completed unit on PM console unit.
• Involved in gathering the business requirements for the forecasting, completed units & bid contracts.
• Configured & developed the triggers, workflows, validation rules & having hands on the deployment process from one sandbox to other.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas.
• Used workflows to govern data flow across various objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Responsible for developing complex Custom Approvals processes.
• Involved in installing and configuring Managed and Unmanaged Packages.
• Involved in development of Time-based Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Used Apex API to execute flow and transcational statements.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Visualforce Email Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers.
• Used Data Loader for data management in force.com platform.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.

Environment: Saleforce.com platform, Data Loader, Import Wizard, File Maker Pro, Apex, Apex API, Visualforce Pages, Visual Flows, Data Migration, Dynamic Document Packages.

Confidential, Tampa, FL

Salesforce Developer

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, and documenting the functional and non-functional requirements.
• Worked with the user group for requirement gathering throughout the planning and implementation.
• Worked on various SFDC standard and custom objects like Accounts, Contacts, Cases, Contracts, Entitlements, Opportunities, Price books and Products.
• Worked with Apex Classes, Apex Triggers and Visualforce pages.
• Developed various Custom Objects, Tabs, Components and Visualforce.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Developed Custom Objects, Custom Reports and dashboard on regular basis for the sales performance and lead generation statistics.
• Designed solution and configured salesforce.com Case, Solution, PRM & Customer portal Modules.
• High End Process and Application Customization using Apex & Visualforce.
• Preparation of Pseudo Code and Test Cases.
• Performing of Unit & System Tests.
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Provided the to the internal business users to use the application and develop their own custom reports.
• Application Support & Knowledge Transfer to App support.

Environment: Saleforce.com platform, Data Loader, Import Wizard, File Maker Pro, Apex, Apex API, Visualforce Pages, Visual Flows, Data Migration, Dynamic Document Packages.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Interacted with business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Developed customer portal and the partner portal for Reachout Wireless service.
• Developed various Custom Objects, Entity-Relationship data model, validation rules on both custom and standard objects, Components and Visual Force Pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed validation rules to ensure the featured "assistance program - lifeline" is provided to only one family.
• Managed search layouts and created page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created profiles and field level security to hide critical information on the profile users.
• Developed Complex Apex Batch Jobs for updating the accounts daily basis and monthly basis.
• Used XML as data communication between Salesforce and the external system.
• Used SOAP web services for communicating with external systems.
• Used REST API for communicating with internal PHP system.
• Used custom settings wherever possible to avoid SOQL queries.
• Creating Workflows for field updates to accomplish the business requirements.
• Providing Support to Day-to-Day issues.

Environment: APEX, Web services, SOSL, SOQL, Force.com IDE, Import Wizard, Java Script, Visual Force Pages, Workflows, Cast Iron, and Ajax, SOAP API, XML.

Confidential

Business Analyst

Responsibilities:

• Provide a high level of confidentiality and customer service.
• Complete data base and security administration.
• Ensure that files are archived and destroyed in compliance with segmentation rules.
• Work closely with the finance team to deliver day to day business reports.
• Facilitating clients using online resources.
• and knowledge transfer to new staff.
• Planning and designing the processes and monitoring.
• Designing In house tools as per the requirements of specific clients.
• Organizing and preparing department for the implementation of the new system.
• Coordinating resource providers and liaising on service level agreements.
• Preparing reports and documentation of the project in detail.
• In charge for both onsite and offsite projects.

Confidential

Business Analyst

Responsibilities:

• Performed SWOT and Gap analysis for the new functionality requirements
• Interacted with the client and the Technical Team for requirement gathering and translation of Business Requirements to Technical specifications.
• Hosted the application online using Microsoft share point excluding some functionality those were developed to use by employees only.
• Identified and documented the dependencies between the business processes.
• Documented the Use Cases and prepared the Use Case, Activity, Sequence diagrams and Logical views using MS Visio, MS Office and Rational Rose for a clear understanding of the requirements by the development team.
• Conducted JAD sessions and Data modeling using UML.
• Worked on Lotus notes for getting feedback, web based requests and bill approval.
• Responsible in testing and analyzing data consolidation, organization, and presentation.
• Create and maintain Use Cases, visual models including activity diagrams, logical Business process models, and sequence diagrams using UML.
• Involved in preparing project plans and identifying major milestones for each stage as per the SDLC model (RUP Methodology).
• Responsible for teaching sessions for end user to tell how to use tools.
• Used MS Project for various planning and budgeting activities.

Environment: MS Office Tools, Windows XP, MS Project, Requisite Pro, Rational Rose, Clear Case, MS Power point, MS-SharePoint, MS-Word, MS-Excel, Business Objects, XML, XSLT, Oracle, SQL Server