PROFESSIONAL SUMMARY:

• Around 8 years of IT experience and 6+ years of experience implementing Salesforce.com CRM applications using Sales cloud, Service Cloud, Marketing Cloud (Exact Target), Sales force Chatter and Force.com Platform.
• Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Strong experience in developing cloud applications using Apex classes, Apex triggers, Visualforce Pages, Page Layouts, Custom Buttons and Custom links.
• Good Hands - on experience in implementing SOQL and SOSL in Apex Classes and Apex Triggers.
• Experience in Apex Coding for the implementation of complex business logic with in Governor Limits.
• Strong Knowledge in implementing salesforce.com security using Profiles, Roles, Permission Sets & Sharing rules.
• Experience in customizations and configuration of Salesforce.com components like Objects, Fields, Tabs and Page Layouts.
• Profound Understanding in writing the complex Formula fields and Validation Rules as per the Business Use Case.
• Extensive experience in using the declarative features like Sharing rules, Escalation rules, Workflow rules, Validation rules and approval process automation for the satisfaction of complex business process automations.
• Hands-on experience in the customization salesforce.com Reports and Dashboards.
• Extensively used salesforce.com tools like Force.com IDE, Eclipse with force.com plug-ins, Force.com Explorer and Data Loader.
• Good Knowledge on data migration from standard Excel and the legacy systems like Data Import Wizard & Data loader and used Data loader for Data management like Import, Export, Upsert & Delete in salesforce.com.
• Experience in Integration of Salesforce with in-house legacy ERP systems using Apex Web services WSDL and Outbound messaging.
• Experience in using Sales force Web services API like REST, BULK and SOAP.
• As a part of the team, extensively involved through Software Development Life cycle (SDLC) for the project deployment and strong experience in Agile and Scrum methodologies.
• Written apex unit test cases to fulfill the minimum 75% of test coverage for all apex classes and triggers in Sales force.
• Strong work experience in UI development, System Testing, Go-live support and Post-production support.
• Experience in deploying salesforce.com applications across different sandboxes using Change Sets, Force.com IDE and Force.com Migration tools.
• Excellent Technical, Communication and Interpersonal Skills with strong Customer Orientation and Client Interfacing Skills.
• A self-motivated professional and natural communicator possessing good technical, initiating, leadership and problem-solving skills and has proven to be a good team player.

TECHNICAL SKILLS:

CRM Tools: Salesforce.com

Salesforce Technologies: Salesforce CRM, Apex Classes, Apex Triggers, Visualforce Pages/Components, Web Services, Workflow rules & Approvals process, Case Management, Custom Objects, Reports, Dashboards, SOQL, SOSL

Salesforce Tools: Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, AppExchange

Languages: Apex language, C,C++ SQL, Angular JS, HTML, CSS

Java Technologies: Java, Servlets, JSP, JavaScript

Operating Systems: Windows XP/2000/NT, Red Hat Linux 7.x/9.0, Unix

Databases: Oracle 11G & SQL Server 2005,2008

WORK EXPERIENCE:

Confidential, TX

Salesforce Lead Consultant

Responsibilities:

• Responsible for Requirements gathering, Analysis, Data Modeling and create design document.
• Participated in meetings with Business Users, Analysts & Managers to discuss the Business requirements.
• Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Created Apex Classes, Apex Triggers and Visualforce Pages for various functional needs in the application.
• Written SOQL, SOSL queries with consideration to Governor Limits for the data manipulation needs of the application using platform database objects in Apex Classes and Apex Triggers.
• Worked with various standard salesforce.com objects like Accounts, Contacts, Leads, Opportunities and Cases.
• Implemented custom Validation rules, Formula Fields, Email Templates, Assignment Rules and Auto-Responses for Cases and Leads.
• Designed various Email Templates like Custom, HTML and Visualforce, these Email Templates will be used to manually send emails through standard email interface or send emails through workflow rule email alerts and apex code.
• Implemented Complex Workflow rules, Workflow Approvals, Flows, Process builder, Validation rules, email alerts and field updates for business process automation.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Developed and configured Custom Reports & Dashboards.
• Created Custom report types like Summary and Matrix reports to track pipeline insight, program opportunities.
• Used Data loader tool for migration of data into Salesforce.com from external systems using CSV files.
• Deployed Sandbox salesforce.com application into Production using Force.com IDE.
• Periodic deployments to the Production environment using change sets according to deployment schedules.

Environment: Salesforce.com, Force.com IDE, Eclipse IDE Plug-in, Data Loader, Apex language, Visualforce Pages, Components and Controller, Workflows, Web Services Description Language (WSDL) and JavaScript.

Confidential, CA

Salesforce Admin/Developer

Responsibilities:

• Responsible for Requirements gathering, Analysis, Data Modeling and create design document.
• Analyzed Sales, Marketing, Customer Service and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Created Visualforce Pages, Apex Classes and Apex Triggers using Force.com Eclipse IDE for various functional needs in the application.
• Written SOQL, SOSL queries with consideration to Governor Limits for the data manipulation needs of the application using platform database objects in Apex Classes and Apex Triggers.
• Implemented schedulable Apex class and scheduled the apex class to execute business logic.
• Created Custom Objects and defined lookup and master-detail relationships on the objects.
• Worked with various standard salesforce.com objects like Accounts, Contacts, Leads, Opportunities and Cases.
• Created Profiles, roles and implemented object level, field level and record level security.
• Assigned Profiles and Roles to users as per the organizational requirements.
• Created Workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Experience in creating Sharing Rules for sharing records between different roles based on the Organization wide defaults.
• Worked with Lead Management, Account Management and Opportunity Management.
• Used Data loader & Data Import Wizard tools for migration of data into Salesforce.com from external systems using CSV files.
• Designed various HTML Email Templates for Auto-response to Customers.
• Generated Apex Class using WSDL files of web services from external systems.
• Used the generated apex class to make Web service call outs.
• Created Apex Classes with web service call outs to the REST services using HTTP Request and HTTP Response model.
• Implemented future class to make the web service call outs from the trigger.
• Created code coverage test classes to achieve 75% of code coverage which is mandatory for deployment to production.
• Deployed Sandbox salesforce.com application into Production using Force.com IDE.
• Periodic deployments to the Production environment using change sets according to deployment schedules.

Environment: Salesforce.com, Apex language, Visualforce Pages, Components and Controller, Force.com IDE, Eclipse plug-in for Force.com IDE, Workflow Approvals, Data loader, JavaScript, HTML, AJAX, CSS, Demand tool, Web services, REST, WSDL, Oracle and Windows XP.

Confidential, TX

Salesforce Admin/Developer

Responsibilities:

• Worked closely with business partners to realize the full capabilities of Salesforce CRM.
• Created Visualforce Pages, Apex Classes and Apex Triggers using Force.com Eclipse IDE for various functional needs in the application.
• Worked with various standard salesforce.com objects like Accounts, Leads and Opportunities & Cases.
• Created Page Layouts, Search Layouts, organize fields on the layouts, Custom buttons, Custom links, related lists and List views based on the original requirements, feedback from users.
• Created and customized Formula Fields, Cross Object Formulas, Roll-Up Summary fields, Validation rules and Dependent Picklists.
• Designed and developed Workflow Rules, Triggers, Validation Rules, Assignment Flow and other Customizations with Salesforce.com.
• Worked with Lead Management, Account Management and Opportunity Management.
• Created various reports with defining required report types.
• Schedule reports to send them to the user's email.
• Created Junction objects to establish connectivity among objects and managed the record types.
• Implemented batch process using apex batchables interface to execute business logic on the existing records and perform updates.
• Initiated this batch process from a scheduled apex class.
• Periodic deployments to the Production environment using change sets according to deployment schedules.
• Prepared Materials For Business Use.

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Components and Controller, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, JavaScript, Eclipse IDE Plug-in & Data Loader.

Confidential, NJ

Salesforce Administrator

Responsibilities:

• Created Page Layouts, Search Layouts, organize fields on the layouts, Custom buttons, Custom links, related lists and List views based on the original requirements, feedback from users.
• Created and customized Formula Fields, Cross Object Formulas, Roll-Up Summary fields, Validation rules and Dependent Picklists.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created Workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Configured the Analytic Snapshots to dump the data on regular basis for the sales performance and Lead generation statistics.
• Worked in creating Sharing Rules for sharing records between different roles based on the Organization wide defaults.
• Used Command line data loader interface to create jobs to load data from files in a folder to the objects in Salesforce.
• Worked on support tickets to make changes to the existing Salesforce configuration.

Environment: Salesforce.com platform, Custom Objects, Custom Tabs, Reports, Data Loader, Email Services, Security Controls & Oracle.

Confidential

Analyst

Responsibilities:

• Assigned Profiles and Roles to users as per the organizational requirements.
• Analyzed data using Statistical packages like SPSS, Quantum and Dimensions and modeled sales responses by understanding the effect of advertising and marketing activity.
• Analyzed market trends and public opinion in order to assist clients in the development of their products or services.
• Error reporting along with data processing (DP) comments and implemented feedback from research assistant (RA) on the data issues, implemented the changes as per RA comments.
• Extracted data from different sources and migrated the data using the SQL loader and generated the different reports as per the different requirements from the client.
• Worked on Unit Testing for the customizations and developments done during the project.
• Worked on the concept of Rim weighting which gives the impact on the larger scale and allows the management team to take the decisions accordingly.

Environment: SQL Loader, Java Script, HTML, Quantum, Dimensions, SPSS, Confirm IT, NEBU.