SUMMARY:

• 12+ Years of IT experience, including 5+ years of experience in Salesforce CRM Administration; Certified Scrum Master, Business Analyst and Brain bench - certified Java & C Professional; adroit in Apttus CLM/CPQ implementation
• DocuSign, Project Mgmt. & Agile framework; Subject matter expert on data definitions, business processes and aligned technologies, workflow improvements; & post implementation support.
• Successful in delivering medium/large-scale projects on time & on budget aligned with highest quality standards
• Develop use cases, process flows, understand and analyze business value with data for assured project success
• A verifiable track record of devising business strategies and in leading clients on transitional & global transformational journeys; adept in performing high level data analysis & detailed design
• Adroitin conducting needs assessments to determine change impact and pulse checks to assimilate new changes; proficient in developing use cases, process flows, data mapping, and plan/coordinate testing of applications between business and development teams
• Global delivery model experience with ability to manage release process efficiently, and implement new applications/enchancements to existing applications/code.
• Oracle EBS (R12, 11i and prior versions)
• DMAIC & AGILE Scrum Methodology
• Quote to Order, Order to Invoice, CRM & I2C processes
• System Analysis, Migration & Integrations
• Sales & Marketing Management Business Processes
• Business Process Management
• Salesforce.com (SFDC) Configuration, Administration and Integration
• Change Management & Release Management
• Force.com, Apex, Object oriented & Visualforce
• Quality Assurance and UAT Expertise
• Apttus, Eloqua, Xactly, Workday, EchoSign, Marketo
• Requirements, Design & Implementing Solutions
• JavaScript, EDM, Rally Dev, SharePoint, Data Loader
• Risk Mitigation and Management Process
• Legal Contract Management Processes
• Vendor & Customer Relationship Management
• Apttus & Emptoris Contract Life Cycle
• Operations Management Customer
• Cloud Platform & Development Technologies
• Informatica, BI, Fusion, MDM, SharePoint, Wiki & IWE
• Salesforce Customization and Integration
• Networking support and APIs

PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale, CA

Product/Program Manager/SME/Users Trainer

Responsibilities:

• Defined procedures & standards along with performance objectives as functional subject matter expert (FSME)
• Involved in driving Salesforce projects, DocuSign integration-CLM/CPQ with Salesforce
• Define detailed functional requirements & user stories
• Partnering with other teams to drive CRM platform prioritization of features for better engagement
• Evaluate, define and develop detailed product/feature requirements, and design specifications
• Aided integration of SFDC with ETL tools, Data migration and integration of Legacy systems to Salesforce CRM.

Confidential, San Jose, CA

Sr. Program/Project Manager & SME

Responsibilities:

• Provide project & SME support for global roll-out projects and drive daily Scrum meetings
• Liaison for end-to-end Project deliverables, from development to
• Manage Project plan, timelines, issues/risks & cross-functional communication
• Determine gaps based on requirements, analysis, BAT & UAT deliverables

Confidential, Palo Alto, CA

Sr. Salesforce Consultant

Responsibilities:

• Responsible for several simultaneous Salesforce integration projects with Company Masters
• Manage day-to-day operational projects with real-time batch process integrations using Fusion and Informatica
• Work closely with stakeholders, technical teams and Quality analysts
• Responsible for timely status reports and address issues as deemed appropriate

Confidential, Sunnyvale, CA

Sr. Project Manager & SFDC, Apttus SME

Responsibilities:

• Initiated project with scope, release planning, timelines, goal alignment, project creation, budget and support
• Managed Sales & Legal processes related to the implementation along with BRD, User Stories, etc.
• Partner with SFDC Integration teams and Apttus team for solutions assessment and delivery
• Managed Salesforce configuration with development, migration and data load activities
• Manage and ImplementX-Authortemplates

Confidential, San Jose, CA

Project Manager & Business Solution Track Lead

Responsibilities:

• Managed delivery and communications of Invoice to Cash processes with SOX & Confidential policy compliance
• Collaborated with cross-functional partners to identify business rules for enablement in multiple countries
• Developed Change Request/ Change Management/ Engagement/Communication Plan
• Managed web content for Italy release, developing and maintaining Wiki, IWE and EDM
• Responsible for creating and maintaining automatic approvals for BRDs & Manual Processes in VGD tool
• Involved in Final Practice Run (FPR), Production Cut Over Sign-off & Operational readiness

Confidential

Sr. Business Analyst

Responsibilities:

• Designed test plan with diverse test scenarios from different SOB’s and ensured invoice, credit memo, and debit memo processing is not interrupted.
• Tested tax decisions, involving users with country-based tax rates and tax locations to include in test bench