Operations Analyst Resume Springfield, VA - Hire IT People

SUMMARY:

Leverage 8 years of experience in providing business, requirement, and operational analytical oversight to mid - to large- projects in implementation of software, processes, and management toward a career as an analyst.
Excellent written, oral, and inter-personal communication skills
Management of CRM and client data using Salesforce
Data Analytics and Intelligence dashboard using Salesforce
Proficient with Microsoft Office Suite including Word, Access, Excel, and PowerPoint
Document control using Microsoft SharePoint
Gained introductory and continue to gain and hone kills in Java and SQL
Strong analytical and practical problem-solving skills; strong attention to detail
Capturing and preparing business requirement specifications.
Ability to multi-task and work efficiently under time constraints while still delivering high quality products

PROFESSIONAL EXPERIENCE:

Operations Analyst

Confidential, Springfield, VA

Responsibilities:

Translatebusiness requirements/concepts into a clear technical scope to facilitate the implantation of Pharmaceutical software
Manage customer sales, financial budgets, and reporting of customer satisfaction to junior coworkers with the usage of CRM
Leveraged skills (interpersonal communication, knowledge of software, etc.) in client interfacing, requirement gathering, user support, quality assurance, problem solving, and documentation to integrate Pharmaceutical software EPIC
Hands on Experience in creating and reviewing business requirements document (BRD), functional specifications document (FSD), and project schedules
Experienced working with business customers to perform User acceptance in deployment of new software
Maintained, processed, and reviewed project specific documents into SharePoint repositories.
Provide analytical support for multiple, complex cross-functional projects simultaneously, establishes work plans and time lines

Pharmacy Tech Analyst

Confidential, Woodbridge, VA

Responsibilities:

Demonstrated strong interpersonal skills and flexibility, including the ability to work, collaborate, and liaise effectively with fellow team members in a remote, fast-paced, and changed environment
Provided remote support and on-site technical
Provided client support and technical issue resolution via email, phone, and web
Performed detailed analysis of data issues encountered during User Acceptance Testing (UAT)

Computing Design Project

Confidential, Fairfax, VA

Responsibilities:

Improved day to day processes of a small business by implanting hardware and software
Constructed the software implementation plan and incorporated the client’s requirements using the System Development Life Cycle
Designed and outlined long-term revenue gains from the improvement of our business plan.
Facilitated weekly meetings with stakeholders to identify key areas of improvement
Provided post implementation support in the adaption and transfer knowledge of the new software