PROFESSIONAL EXPERIENCE:

• I’m an Architect with over 14 years of experience in architecting, designing, and deploying enterprise CRM / Cloud applications
• I have worked for clients in the Telecom, Confidential and Confidential domains and lead several key business transformation engagements to deliver architecturally scalable and robust solutions.
• I have worked on the AWS Cloud, Siebel, Salesforce and most of my experience has been related to integrating CRM systems with various enterprise systems such as ERP, Order Fulfilment, Web portals etc.
• AWS Solutions Architect Associate: I am a Certified AWS Solutions Architect Associate with 3+ years of hands - on experience in Amazon Web Services (AWS) Cloud architecture, Operations and Administration.
• Expertise in implementing and maintaining (build / release / support) system applications in AWS Cloud in Windows and Linux OS & multiple environments & infrastructure
• Extensive knowledge in deploying multiple applications from on-premise to Cloud using AWS Services like S3, Route53, Glacier, Lambda, IAM, VPC, EC2, EBS, ELB, CDN, EIP, KMS, RDS, Glacier, Dockers, Kubernetes, Snowball, Cloudfront, Dynamo DB, Redshift, Auto Scaling, Cloudwatch, Elastic Cache, CloudTrail, SMS, DBMS, CloudFormation, Kinesis and Security.
• Build Servers using AWS, importing volumes, launching EC2, RDS, creating security groups, Auto-Scaling, Load Balancers (ELB’s) in the defined virtual private connection.
• Designed AWS Cloud Formation templates to create multi region Web applications and databases. Conducting performance reviews & fixing slow performance SQL’s.
• Hands-on experience in Shell Scripting, Python, CI/CD tool Jenkins
• Siebel Solution Architect: 9+ yrs. of hands-on experience in Siebel Server Administration (implement, deploy, enhance), Architecture and CRM Application Support / Production Service
• Delivery, Siebel/Oracle Upgrades & periodic patching (IP2016, IP2017, IP2018, IP2019), High Availability setup on both Windows, UNIX & Solaris environments
• Hands-on experience in Shell Scripting, UNIX / Linux, Python, Database Administration
• Identifying & Optimizing servers within application environments for performance improvements, failover, scalability, memory issues, avoid unwanted consumption of CPU and memory, Disaster Recovery (DR) planning / setup for Siebel & business applications,
• Active participation and experience with integrating to third party security frameworks such as Active Directory, SUN One, LDAP, Tomcat and BI Reports.
• Excellent communication skills. Interacts and influences project team members, Delivery Managers, Stakeholders, development/design teams as needed for resolution. Has experience in Siebel CRM and Finance, Oracle Database and SQL Server databases.
• Salesforce Admin: 2 yrs. hands-on experience in Salesforce Reporting, Data management, Dashboards, create & maintain documentation for fields, processes and workflows, configurations

PROFESSIONAL EXPERIENCE:

Confidential

Solution Architect

Environment: AWS, Unix, Linux, Windows, Agile, Jenkins andSiebel Administration

Responsibilities:

• Designing and deploying scalable, highly available systems on AWS
• Selecting the correct AWS service based on requirements
• Deploying on-Premise apps to AWS
• Meetings with client to understand the problems and needs.
• Problem solving by formulating solution plans and provide guidance on AWS architectural best practices, select the appropriate AWS service based on data, computer, DB or security requirements.
• Managing & prioritizing tasks. Monitoring & mentoring the team
• Production Migration.
• Operationalize post-production application support by establishing application, incident and problem ownership, maintain, build and ensure adoption of procedures and guidelines.
• Facilitate outage management with the various application teams along with Tracking and Trend Analysis to identify patterns and problem areas.
• Maintaining and managing our Incident, Problem, Change and Configuration Item tool with accurate operational metrics
• Follow up on corrective actions identified during the problem management phase and facilitate changes with the various application and infrastructure teams
• Manage communication with the various stakeholders from IT and Business keeping them updated on incidents during the issue resolution process
• Ensure operational restore tests are implemented successfully while liaising with the application and infrastructure teams
• Manage and conduct High Availability testing ensure effectiveness of the HA strategy while identifying and facilitating a fix on identified failure points
• Plan, co-ordinate and test Disaster Recovery tests during the year for each of the supported applications, ensuring a well-oiled wing to wing DR strategy.
• Make team to contribute new ideas & innovative solutions, which help project, team or organization
• Maintaining and managing our Incident, Problem, Change and Configuration Item tool with accurate operational metrics

Confidential

Solution Architect

Environment: AWS, Unix, Linux, Windows, Agile, Jenkins, Siebel Administration

Responsibilities:

• Designing and deploying scalable, highly available systems on AWS
• Selecting the correct AWS service based on requirements
• Deploying on-Premise apps to AWS
• Meetings with client to understand the problems and needs.
• Problem solving by formulating solution plans and provide guidance on AWS architectural best practices, select the appropriate AWS service based on data, computer, DB or security requirements.
• Managing & prioritizing tasks. Monitoring & mentoring the team
• Production Migration.
• Operationalize post-production application support by establishing application, incident and problem ownership, maintain, build and ensure adoption of procedures and guidelines.
• Facilitate outage management with the various application teams along with Tracking and Trend Analysis to identify patterns and problem areas.
• Maintaining and managing our Incident, Problem, Change and Configuration Item tool with accurate operational metrics
• Follow up on corrective actions identified during the problem management phase and facilitate changes with the various application and infrastructure teams
• Manage communication with the various stakeholders from IT and Business keeping them updated on incidents during the issue resolution process
• Ensure operational restore tests are implemented successfully while liaising with the application and infrastructure teams
• Manage and conduct High Availability testing ensure effectiveness of the HA strategy while identifying and facilitating a fix on identified failure points
• Plan, co-ordinate and test Disaster Recovery tests during the year for each of the supported applications, ensuring a well-oiled wing to wing DR strategy.
• Make team to contribute new ideas & innovative solutions, which help project, team or organization
• Maintaining and managing our Incident, Problem, Change and Configuration Item tool with accurate operational metrics

Confidential

Sr. Siebel Solution Architect / Salesforce Admin

Responsibilities:

• As Siebel Solution Architect, Active participation in Siebel technical discussion on Siebel Administration and Repository management for pre-production environments
• Troubleshooting & resolving problems reported in Production and Test environments independently.
• Handling complex tasks independently in Server maintenance / deployments which include Analysing Core Crash on Environments and analysing performance issues.
• Planning & Executing Builds & Deployments of packages and configurations in Insight QA, Staging and Production environments.
• Understand and analyse requirements, design (Administration/Deployment perspective) and work with Dev to get it through the release cycle
• Review technical and build documents for DEV/QA/Staging/Production Siebel environments
• Make team to contribute new ideas & innovative solutions, which help project, team or organization
• As Salesforce Admin, responsible for Reporting, Data management, Dashboards, create & maintain documentation for fields, processes and workflows, configurations

Confidential

Siebel Technical Lead

Responsibilities:

• Point of contact for any Siebel technical issue in One Siebel Administration and Repository management for pre-production environments
• Troubleshooting & resolving problems reported in OSRM Siebel development & test environments independently.
• Handling complex tasks independently in Server maintenance / deployments which include Analysing Core Crash on Environments, Product Model mapping and analysing performance issues.
• Planning & Executing Builds & Deployments of packages and configurations the OSRM Siebel Test environments
• Understand and analyse requirements, design (Administration/Deployment perspective) and work with Dev to get it through the release cycle
• Review technical and build documents for DEV/CST/TEST/IVVT Siebel environments
• Make team to contribute new ideas & innovative solutions, which help project, team or organization

Confidential

Tech Lead

Responsibilities:

• Installation and Configuration of Siebel (7.8 Siebel Gateway, Application servers and Web servers (IPlanet) on various Siebel Environments in SUN Solaris platform.
• Provides 24/7 days production and Test support for Mission critical interfaces, Including Problem resolution and off-hours maintenance.
• Provided the custom component scripts for Workflow, MQ and AOM as per the release requirement.
• Created custom object manager components and configured load balancer for Webserver and Object Managers to access URL
• Troubleshooting the issue like memory, Crash, components etc
• Creating new users in database and in Siebel Application, Generating new database and DB extract for Users
• Include the server with build on production without impact of business.
• Involved in Upgrade Application from Siebel 7.5 to Siebel 7.8
• Maintaining the Siebel Enterprise stability and monitoring all the Siebel servers and Server Components.
• Maintaining the Application stability and performing the sanity tests.
• Importing and exporting of Repository / DDLSync and genbscripts moving across various Environments.
• Deploying the releases into both Test environments and Production servers.
• Interacting with the client and leading the deployment calls.
• Resolved faults within the time limits as agreed with the client.
• Preparing Checklist Deployment & Post Deployment Support Activities
• As a Support Team lead for the OneView SARM Team. OneView is one of the most critical CRM applications in BT with 13+ million customer base and 20k user base
• Enable team to handle complex server admin tasks independently. Co-ordinates with different stake holder teams