PROFESSIONAL SUMMARY:

• Highly experienced, innovative, and self - motivated with strong noledge in Salesforce Administration, Data Validation, CRM Platform, Sales & Marketing, and Support Development team. Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows, and configuring Salesforce.com to meet business requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Campaigns, Opportunities, Quotes, Activities, Dashboards, and Reports. Facilitating data migration from databases to SFDC using Data Loader. Involved in creating a gap analysis document, clearly identifying teh data, business process, and workflows of teh organization concerning salesforce.com implementation.
• Strong noledge and working experience in Software Development Life Cycle (SDLC) methodologies such as Agile, SCRUM, and waterfall model.
• Deep experience in full-stack implementation on Salesforce and Scrum Master, Pivotal Cloud and Java Expert in Agile and Waterfall using Jira with almost around 5 years’ experience in API, Salesforce lightning design system, Salesforce Health Cloud, Sales Cloud, Salesforce Pardot B2B Marketing Automation, Salesforce.com CRM, Force.com Platform as an Administrator.
• Experience in Pardot creating emails and campaigns for marketing and report. Force.com Web services API for implementing web services in teh application for access to data from different users and working with Force.com IDE and SFDC Sandbox environment.
• Proficient with Sales Cloud, Service Cloud, Call Center, Force.com Chatter and App exchange on Salesforce.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as sales tool and configured various Reports for different user profiles.
• Extensive experience in designing custom objects, custom fields, Picklist, and role-based page layouts, Workflow Alerts and Actions, ApprovalWorkflow, Validation Rules, SFDC implementation and customization, and an in-depth understanding of SFDC CRM business processes and configured user security permission in compliance with organization need, performed integration of SFDC with external Web Service API’s and Configuration of Salesforce.com to populate, maintain data and worked with Lighting Web Components.
• Expert in working as a scrum master and making sure that product owner explains items in backlog clearly, and created a different business and technical documentation including, RFP’s, RFI’s, SOW, BRD, FRD, TDD, RTM, and Project Scope, manuals, Gap Analysis, etc and experience in task management, responsible for ensuring successful task completion within teh scheduled timeframe.
• Strong noledge of analyst, implementing salesforce Custom Objects, Junction Objects, Master-detail relationships and lookup relationships, Sandbox data loading, & Custom Application. Involved in Custom Integration ofOutbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services. Also worked with Approval Process custom tabs, custom report and design of VisualForce pages.
• Flexible and thrive in deadline-driven environments. Demonstrated ability of multi-tasking while keeping projects on schedule and budgets.

TECHNICAL SKILLS:

• Sales force Administrator Software Customization Test Plans, Cases & Processes
• Functional Requirements Sales & Service Cloud Project Lifecycle Processes
• Business analysis Tracking, Logging & Reporting Technical support
• Scripting & Documentation Saleforce.com platform Requirements and specifications analysis
• Commerce Cloud Root Cause Interpretation Communication Skills

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Admin/ Business Analyst

Responsibilities:

• Configured Campaign Management, Campaign and Lead Conversion and Involved in Salesforce PRM customized reports
• Oversee development environments, document and maintain development coding standards, policies, and best practices and focuses on SDLC activities using Agile methodologies and estimate timelines, budgets, and resources for each assigned project.
• Collaborated with clients, third party software partners & internal teams to develop, launch product enhancements that maximized page view and generated additional revenue opportunities. Interacting with clients for proposal walkthrough, Q&A discussions.
• Managing Business Processes and monitors teh execution of department and processes and designed test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Responsible for implementation and management of Salesforce development for various initiatives.

Confidential, San Diego, CA

Salesforce / Consultant and Admin

Responsibilities:

• Experience in Lightning app builder and new application based on Lightning to have compatibility of teh app in mobile, Tab, and Desktop versions.
• Knowledge of Salesforce Lightning Process Builder, app builder, and creating Visual Workflows, salesforce support communities, and Chatter groups.
• Used Salesforce Automation (SFA) for Sales Lead Management, Salesforce Health Cloud Management, and Opportunity Management.
• Customized User Roles, Role hierarchies, Profiles, and sharing settings to ensure that teh protected data is available only to teh authorized users, Salesforce.com platform, workflow & Approvals, Reports, Standard & Custom objects, Tabs.
• Implemented Salesforce Health Cloud for Patients engagement, Patients care, Multiple Custom Care Plans, and Protect Privacy.
• Perform detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects of SFDC and other Platform based technologies like visual Force, Force.com API, Web Services, and Lighting Components.
• Created teh company profile, set up new users, defined roles, and set up public groups, and worked with CPQ and Steelbrick.
• Integrated teh web services by generating teh necessary stubs from teh WSDL files for extracting teh data from external systems to display in teh pages of salesforce.com. Provided post-implementation support to assist end-users in creating reports, dashboards
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Extended native Commerce Cloud, SFDC reports to leverage custom fields to create meaningful reports and dashboards.

Confidential, Powder Spring, GA

Saleforce Consultant

Responsibilities:

• Created a strong new business pipeline through existing contacts, cold calls, working with Marketing and Sales team cultivation of new leads, and exploiting current relationships with digital agencies, platforms and brand advertisers for marketing and sales team
• Performed detail analysis of business and technical requirements and designed teh solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like VisualForce, Force.com API, and Web Services.
• Set strategies, and budgets. Provide strategic guidance for marketing/sales efforts related to competitor analysis/differentiation, messaging and value propositions, Recruit and train new team members. Involved in Salesforce.com Application Setup and customized teh apps.
• Used Salesforce Automation (SFA) for Sales Lead Management, Salesforce Health Cloud Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow, and Integrate Einstein analytics.
• Interacted with various business user groups to serves in consulting role with user departments to analyze and understand business needs, opportunities, or problems as they relate to teh deployment of information technology solutions and used Data Management.
• Hand on experience by using An ETL (Informatica) tool performed data loading from external system to On time Application
• Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles.
• Used CPQ and Steelbrick and SOQL & SOSL for data manipulation needs of teh application using platform database objects.

Confidential, CA

SaleForce Business Analyst

Responsibilities:

• Created design documents for software development using software development tools such as vision, Rational.
• Interacted with teh stakeholders to get a better understanding of critical business processes and gather business requirements and business process Analysis and Management, created business process workflow diagrams as activity diagram within MS Visio.
• Performed teh roles of Salesforce Consultant and administrator in teh organization.
• Identified, researched, investigated, and documentedbusinessprocesses and Use Case Scenarios.
• Authored, maintained, and published technical and business documents on share point.
• Created a detailed use case, activity diagrams, and flowcharts based on requirements gathering.
• Created workflow, process diagram, and gap analysis to derive requirements for existing systems enhancements.
• Created Custom Objects, Custom Reports and configured teh Analytic Snapshots to dump teh data on regular basis for teh sales performance and lead generation statistics. Also have done Salesforce.com and Force.com IDE plug-in using Eclipse.
• Assisted with user testing of systems (UAT), with developing and maintaining quality procedures.
• Conducted UAT with thebusiness and Worked with testing teams to accomplish timely release objectives.
• Provided technical solution vendors and implementing new software and action plans, tasks, and deadlines.
• Responsible for setting deployment milestones, identifying risks, evaluating, and prioritizing alternative solutions.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards, also develop and configure teh salesforce.com instances and force.com applications and develop Salesforce Commerce Cloud
• Implemented teh requirements on Salesforce.com platform, Salesforce NPSP, Health Cloud, Force.com IDE plug-in using Eclipse.
• Making sure that all teh test results have been reviewed and are getting teh same implemented in a live environment.

Scrum Master

Confidential - Philadelphia, PA

Responsibilities:

• Supported organization in a successful transition from teh traditional waterfall to agile.
• Facilitated scrum ceremonies and backlog grooming and assist teh team in teh maintenance of scrum tools.
• Monitored task boards were being updated to ensure transparency and TEMPeffective communication.
• Communicate with teh Product Owner to gain a clear understanding of teh business priorities for upcoming sprints.
• Ensured Jira issues/tickets contain enough information with clarity and clear acceptance criteria or definition of done.
• Fostered an agile culture, building trust, and collaboration across all team members.
• Monitored and communicate Jira metrics (burn-down chart, Velocity, and version report) to applicable personnel.
• Facilitated team retrospectives and ensure continuous improvement in subsequent sprints.
• Ensured teh team is protected from outside interference, removing impediments, and ensuring that teh work is delivered as a team.
• Assisted teh development team in ensuring their objectives align with teh scrum team's sprint objectives.
• Participated in teh organization's Scrum community of practice to increase teh TEMPeffectiveness of teh application of Scrum in teh organization.
• Implemented Kanban practices for operational teams.
• Validated experience writing and prioritizing user stories in teh backlog.
• Managed multiple scrum teams while ensuring team transparency to teh product owner and stakeholders.

Confidential, CA

Network Technician

Responsibilities:

• Used a Ticketing system that halped to resolve teh client’s day-to-day problems and manage IT processes.
• Troubleshoot straightforward networking problems by investigating underlying problems with LAN/WAN configuration.
• Helped in designing teh company website using script languages HTML, CSS, JavaScript.
• Resolved Internet connectivity problems, installation tasks, and coordinated system changes.
• Tracked and routed problems/requests, and documented resolutions, and Supported 1000+users across multiple business units
• Managed client’s LAN and supported all computer systems used to keep business running.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software.