Senior Salesforce Business Analyst Resume

SUMMARY:

Highly competent manager with 10 years of salesforce implementation experience and a career focus on project and program management. Proactive leader with demonstrated experience in planning and managing projects and program, from initial planning to closing
Very good communicator; written and oral, with great leadership qualities, and up - to-date knowledge of new salesforce features; Possess the ability to offer quick solution to problems; Characterized as a trusted liaison between business and
I.T team, guiding the organization toward functional, strategic, and operational optimization.
Possess extensive salesforce implementation experience, high-tech experience and a hands-on approach to efficiently execute task list and proactively lead a program track.
Responsible for the overall accountability of the salesforce program and projects and collaborating effectively with various teams connected with salesforce (order management systems, Mulesoft and Oracle ERP financial cloud).
Ability to manage and interact with a large number of business stakeholders with various background as well as creating business case documents
Proficient in handling integrating various applications including but not limited to WalkMe, Salesforce inbox, Placements IO,Adobe e-sign, DocuSign, Mulesoft, CPQ and Okta single sign on
Participated in release and change management processes, deployments, integrations, upgrades, managing cross functional programs and documentation for compliance

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Senior Salesforce Business Analyst

Responsibilities:

Planning and prioritizing overall Salesforce project tasks related to Quote to Cash processes with respect to road maps
Regular technical discussions with the technical teams to come up with best solutions that matches the technical design of salesforce implementation
Collaborate change management documentation, release notes and user guide for the entire salesforce project
Supervising Administration of salesforce system using the data loader and implementing adobe e-sign application, Salesforce inbox, digital order management integration with salesforce.
Preparing project plans, budget and resource planning with senior technology team as well as working closely with onshore and offshore team for strategizing salesforce tasks on regular basis targeted for on time delivery
Merchandising US and Canada into ISOP order management system, NAM sell check forms, prospect transfer forms and pricing exception forms as well as sales Chat bot integration with salesforce
Facilitating one on one sales report, dashboard and business about new functionality and hyper care

Confidential

Salesforce Business Analyst

Responsibilities:

Tracked daily issues sent by sales team, analyzed and reported to development team, assigned tasks/bugs to owners and tracked releases for the Salesforce project phase 1
Led the technical and functional operations of salesforce projects, handled system administration tasks for the salesforce project implementation while discussing requirements with business stakeholders
Assisted the sales enablement team to create and worked on material for team, documented the procedure followed by team as well as managing change requests that were created and updated them accordingly for approval
Worked across multiple I.T teams to achieve successful projects and conducted follow up calls and regular meetings with business stakeholders for their sales optimizer- KPIdesign/implementation in the organization

Confidential

Salesforce Lead Business Analyst

Responsibilities:

Facilitated daily Jira Agile Scrum stand-ups with developers and assigned owners accordingly
Led team of developers and business analyst on tasks needed to be done while discussing technical and functional design of tasks
Interacted with various sales executives to gather requirement for role hierarchies and forecasting roll ups
Created reports on analyzing sales numbers and providing possible recommendation to achieve and increase productivity for Salesforce U.I experience