PROFESSIONAL SUMMARY:

• A certified Salesforce.com engineer with in - depth noledge of experience in Salesforce.com CRM, Force.com platform, consulting, project management and delivering projects covering requirement analysis, system design, development, testing, deployment, database and web server administration and technical support.
• 17+ Years of Strong IT experience in Software Development dat includes all phases of Requirement Analysis, Design, Development, UAT and maintenance of Product / business applications including Cloud Based, Web Applications, Windows Applications, Web Services, Windows Services, Client-Server applications.
• Worked closely with Business Users to enable business processes using SFDC
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management.
• Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers.
• Configured and maintained user security permissions in compliance with organizational needs
• Proficiency in Object Oriented Languages like C++, Java, J2EE, Servlets and other Java technologies
• Experience in web technologies like HTML, WSDL and SOAP API.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Strong noledge & experience working in teams implementing Agile Methodologies.

TECHNICAL SKILLS:

Salesforce Technologies: SFDC Certified Force.com Developer, Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Apex Data Loader, Force.com, Workbench, Force.com Platform, Eclipse, Force.com Eclipse IDE Plug-in, (Sandbox and Production)

Programming Languages: Apex, Java, JavaScript, HTML, COBOL.

Operating Systems: Windows, Linux.

PROFESSIONAL EXPERIENCE:

Confidential, Germantown, MD

Sr. Salesforce.com Consultant

Responsibilities:

• Gatheird requirement for teh salesforce.com as per project requirement using different Methodologies and Tools.
• Developed Apex coding which includes Triggers, classes for custom controllers and controller extensions, schedulable apex classes according to teh functional needs of teh application.
• Analyzed functional problems and determined techniques and requirements most feasible for processing teh data.
• Developed teh business and functional requirement specification describing and prioritizing of teh requirements
• Performed teh GAP analysis. In-depth noledge of RUP's iterative Software development life Cycle.
• Created workflow approval, validation rules and formulas with salesforce administrative tasks and creating reports, modifying data etc.
• Professional experience in business analysis, operations management and development, design documentation and testing.
• Validating teh data dat arrives from different data sources and generating teh reports in teh Salesforce.com for teh next day portfolio.
• Excellent experiences in developing test case scenarios.
• Worked with Workflow rules, Validation rules, formula and complex validation over multiple objects.
• Involved in Setting up standard Object-Accounts, Contacts, Opportunity, Report & Dashboard, Lead and Campaign.
• Used teh Web service API to retrieve, deploy, create, update and delete customization information, such as custom object definitions and page layouts.
• Customize Salesforce.com with custom fields, links, objects, page layouts, buttons, record types to meet specific business requirements.
• Integrate Salesforce.com with teh organization's ERP and finance systems, deliver real-time sales and support information to company portals, and populate critical business systems with customer information.
• Generated Queries using Apex Explorer and WSDL application to connect with different servers.
• Designed dynamic Custom and Visual Force pages, Developed APEX triggers, Classes, Test methods & to implement teh custom functionality.
• Used Data Loader to transfer teh data to production and Full sandboxes.
• Created deployment connection from different sandboxes to production and also involved in deploying custom object and data.
• Evaluated Salesforce.com support module for call-center and halp desk application.
• Responsible for all teh activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for teh correctness of teh data.
• Worked on integrating SFDC with ETL tools like Informatica and Data Loader.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual Force, Data loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, HTML, Java Script, Web Services, WSDL, Sandbox.

Confidential, Jersey City, NJ

Sr. Salesforce.com Consultant

Responsibilities:

• Build a complete custom application using Salesforce.com.
• Involved in requirement gathering, analyzing teh information, documenting teh functional and nonfunctional requirements.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on Lead Management, Campaign Management, Account Management, Contact Management, Opportunity Management, Activity Management, Profiles, Sharing Rules and Lead Conversion process.
• Developed Custom objects, custom reports and configured teh Analytic Snapshots to dump teh data on regular basis for sales performance and lead generation statistics.
• Created and deployed several reports using salesforce.com platform.
• Implemented Salesforce application interface using Visual Force API and Apex.
• Involved in development of Apex, Visual force, Web Service client and build files.
• Created custom Apps and custom objects applying teh validation rules. Workflow rules and approval process.
• Created Apex classes, triggers, custom objects, custom tabs, workflow and assignment rules, profile and sharing settings.

Environment: Salesforce.com, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Web Services API.

Confidential, San Jose, California

Sr. Salesforce.com Consultant

Responsibilities:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email Services according to teh functional needs of teh application.
• Defined, and deployed teh Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, actions, Auto-Response Rules, Page layouts, mini page layouts, search layouts, custom Components, custom compositions, Visual Workflows (flows), custom reports, dashboards Visual Force Pages to suit to teh needs of teh application.
• Created several workflows by defining rules, approval processes and related actions which include creating related and time triggered tasks, email alerts, filed updates to automate teh business process.
• Implemented Salesforce Chatter for internal users to share teh deal information and status updated on various activities.
• Wrote several SOQL & SOSL queries in teh apex coding with consideration to Governor Limits for data manipulation needs of teh application.
• Defined lookup and master-detail relationships on teh objects and created junction objects to establish many to many relationships among objects.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to teh application requirements.
• Integrated teh third party web services using callouts by generating teh necessary stubs from teh WSDL files for extracting teh data from external systems to display in teh pages of salesforce.com and developed own WebServices.
• Worked on teh Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Worked on Force.com Explorer for querying SalesForce database using SOQL &SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate teh processes.
• Agile Development Methodology was followed for teh implementation.
• Conducted Business Process Review sessions to analyze teh existing and to-be implemented business processes for Clients.
• Created different types of Custom Reports for standard objects as well as custom objects to give complete details regarding Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Customized teh Dashboards to teh track usage for productivity and performance of business centers and their sales teams.
• Worked on VisualForce Language to develop VisualForce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual Force (Pages, Component & Controllers), Chatter, Data loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Deerfield, IL

Salesforce.com Consultant

Responsibilities:

• Interacted with various business user groups for gathering teh requirements for Salesforce implementation and documented teh Business and Software Requirements
• Perform detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visualforce and Force.com API
• Performed teh roles of Salesforce.com Analyst/ Developer and Administrator in teh organization.
• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented case management automation (on Case Object) to track and solve customer’s issues Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Designed, and deployed teh Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to teh needs of teh application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization.
• Participated in teh sessions provided by teh Salesforce team.

Environment: Salesforce.com, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, JavaScript, Web Services API.

Confidential, Dallas, TX

Salesforce Business Analyst

Responsibilities:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to teh application requirements.
• Worked on teh Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Worked on Force.com Explorer for querying SalesForce database using SOQL &SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.
• Integrated teh third party web services using callouts by generating teh necessary stubs from teh WSDL files for extracting teh data from external systems to display in teh pages of salesforce.com and developed own WebServices.
• Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email Services according to teh functional needs of teh application.
• Defined, and deployed teh Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, actions, Auto-Response Rules, Page layouts, mini page layouts, search layouts, custom Components, custom compositions, Visual Workflows (flows), custom reports, dashboards Visual Force Pages to suit to teh needs of teh application.
• Created several workflows by defining rules, approval processes and related actions which include creating related and time triggered tasks, email alerts, filed updates to automate teh business process.
• Wrote several SOQL & SOSL queries in teh apex coding with consideration to Governor Limits for data manipulation needs of teh application.
• Defined lookup and master-detail relationships on teh objects and created junction objects to establish many to many relationships among objects.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate teh processes.
• Agile Development Methodology was followed for teh implementation.
• Conducted Business Process Review sessions to analyze teh existing and to-be implemented business processes for Clients.
• Customized teh Dashboards to teh track usage for productivity and performance of business centers and their sales teams.
• Worked on VisualForce Language to develop VisualForce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual Force (Pages, Component & Controllers), Chatter, Data loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Chicago, IL

Business Systems Analyst

Responsibilities:

• Interacted with teh personal and institutional investors to get a better understanding of client business processes and gather business requirements.
• Modeling teh As-Is system and doing teh complete Gap Analysis for teh existing system in order to map it to teh To-Be system.
• Handled Multiple clients during this tenure, right from teh Business Analysis, Project scoping, Project Management (Delivery) and Go Live stages.
• Functional noledge of financial services industry, commercial banking.
• Conducted JAD/RAD sessions for communicating with Stakeholders and Project directors.
• Created business process workflow diagrams (Activity diagrams) in Rational Rose.
• Linked business processes to organizational objectives, perform critical path analysis, and
• Communicated extensively with teh clients and with different levels of management to identify requirements, use cases and to develop functional specifications.
• Created Use-Cases and Business Use-Case Model after accessing teh status and scope of teh
• Project and understanding teh business processes.
• Integrated RequisitePro with ClearQuest and Rose to provide all teams visibility and maintain tractability among requirements, use cases and change requests.
• Managed all teh requirements in RequisitePro, making requirements available to all team members.
• Created requirements analysis and design phase artifacts using RequisitePro and Rational Rose to create DFDs, ER diagrams, Use cases, Activity/State chart, Sequence, Collaboration and Deployment Diagrams.
• Performed Feasibility Analysis, Risk Analysis and Gap Analysis on vendor/third party tools.
• Followed teh UML based methods using MS Visio to create: Use Cases, Activity Diagrams /
• State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Drafted design methodology for cash management applications based on PMO methodology.
• Assured dat all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
• Monitored client expectations and conducted user reviews/interviews.

Environment: Salesforce.com, SAP, Oracle.

Confidential

Software Developer/Analyst

Responsibilities:

• Designed teh application under J2EE architecture using JSP and developed teh business components using EJB 1.0
• Designed and developed teh user interface using JSP, Servlets, XML and Java.
• Understanding teh requirements through use cases.
• Developed class diagrams and sequence diagrams using UML.
• Used Struts to implement teh MVC architectural pattern.
• Implemented teh custom JSP tags Classes in JSP.
• Developed teh related UI and functionality in JSP and Servlets using MVC.
• Developed various JavaBeans interacted with different application for getters and setters.
• Used Extensive Java collection Framework, Exception handling classes.
• Configured and deployed teh application on Tomcat.
• Used JavaScript & struts for Front side validation.
• Developed teh test cases for unit and functional testing.

Environment: Java, JSP, JSF, Servlets, HTML, EJB, JavaScript, UML, CSS, Windows NT/98