SUMMARY:

• Over 10 years of overall professional IT experience with 5 years in Salesforce.com CRM platform as an Administrator and 4 years as Scrum Master
• Certified Salesforce Administrator, Platform Developer 1, Platform App Builder
• Hands on experience on Conga Composer
• Hands on experience working with Lightning web components with latest salesforce implementation of full stack web standards.
• Hands - on experience in analysis, design, development, and testing of the SFDC application.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce objects, Junction objects, lookup and Master detail relationships.
• Worked on and has good understanding on various SFDC standard objects like Accounts, Contacts, Opportunities, Leads, Campaigns, Cases and Solutions.
• Extensive experience in designing of custom objects, custom fields, Picklist, role-based page layouts, Workflow Alerts, Actions, Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Experienced with integration of App Exchange applications.
• Experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experienced in Service Cloud, Sales cloud, Collaboration Cloud for all partner portal, customer portal.
• Implemented Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Maintained data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data.
• Designed junction objects and implemented various advanced fields like Pick list

PROFESSIONAL EXPERIENCE:

Confidential

Fusion Risk Management Specialist

Responsibilities:

• Installed Fusion Managed Risk Management packages Worked with Conga Composer to create merge field formulas that were used to generate various Plans, Presentations, Reports etc. Created various Custom Objects and Fields in Processes, Teams, Plans and Rosters based on client requirements that work with Fusion Packages Defined RTO, RPO, Impact Matrix and Process Matrix in Business Continuity Package. Worked on Applications and Components in IT Disaster Recovery Package Worked on mapping real time Crisis/Incidents to Google Maps in Incident Management Package. Worked on
• Procedure Library and Solution Library to generate processes and plans. Created Approval Processes, Workflow Rules and Process Builders Worked with Data Loader to import data from CSV files into client Org and mapped various columns with Salesforce Fields Configured Client Org structure by creating
• Users, Profiles, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users. Used Picklists and Dependent Picklists to enforce data quality. Have knowledge on Tableau CRM and Fusion AnalyticsEnvironment:
• Salesforce.com platform, Conga Composer, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Windows.

Confidential

Salesforce Sr Administrator

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization. Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform - based technologies like Visualforce, force.com API, and web services. Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Created various Reports like summary reports, tabular reports, matrix reports and Report Folders to assist Service managers to better utilize Salesforce and for different user profiles based on the need in the organization. Designed, developed and deployed the Custom objects, Page layouts, Custom tabs,
• Components, Visualforce Pages to suit to the needs of the application. Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic. Worked on force.com sites. Created case escalation rules to escalate cases automatically if they were not resolved within a certain period of time. Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard. Created Customized dashboards for the individual departments and case team members to keep track of the cases assigned to them and to share insight across the company. Responsible for designing custom objects, fields, pick lists, role-based page layouts, security and sharing rules, workflow rules, validation rules, approval processes, custom tabs, reports, design visual force pages, snapshots, dashboards and point to click configuration.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users. Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles. Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings. Created profiles and implemented Object and field level security to hide critical information on the profile users. Developed Custom Objects
• Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics. Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization. Used the sandbox for testing and migrated the code to the deployment instance after testing

Environment: Agile Scrum, Salesforce.com, Sales Cloud, Service Cloud, Saleforce.com, Lightning Web Components, Salesforce.com Data Loader, Reports, Custo

Confidential

Salesforce Administrator

Responsibilities:

• Worked on analyzing the user stories, estimating complexity, story pointing and implementing the user stories. Implemented auto create events on public calendar using trigger and custom settings. Developed Sales Cloud to improve forecasting, campaign and partner portal.
• Created the email templates to be used in Workflows, Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud. Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolution
• Used Custom Settings to store frequently used data and Field Sets to avoid code changes when new fields are added. Involved in resolving issues found during Unit Testing & User Acceptance Testing (UAT).
• Deployed many applications on sales cloud, service cloud which includes the call center and marketing applications. Created user groups and configured workflows and assignment rules to enable proper routing of leads to the marketing members. Expanded deployment for customer service reps, partner portal users, and customer portal users. Worked on Service cloud console application to create a new VF view of different cases at a time. Worked on custom email notification using trigger and email templates. Defined look up and master - detail relationships on the objects and created junction objects. Handled
• Administrator functions including user account maintenance, reports, dashboards and other routine tasks. Using Workflow rule implemented email alert, field update, changing record type and created with time dependent workflow action. Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers. Created Workflow Rules and defined related tasks, Time- triggered tasks, email alerts, filed updates to implement business logic. Used Data loader for data migration and integration. Used Picklists, Dependent Picklists and Record types to enforce data quality. Used
• Tabular, Summary and Matrix reports to customize Standard reports and create Custom reports. Developed project in agile environment and played role of Scrum Master. Implemented several optimizations techniques to make the code more efficient. Interacted with business users for gathering the requirements for Salesforce implementation.

Environment: Salesforce.com, Visual force Pages, Component, Controllers, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflow Rules, Data loader, Schema Builders, and Custom Tabs, Advanced use of Microsoft Excel

Confidential, New Jersey, NJ

Salesforce Admin

Responsibilities:

• Configured and gathered requirement for the application to meet business requirements. Involved in creation of custom Web to lead forms and Campaign to lead forms. Designed Validation Rules along with Roll - Up Summary Fields to maintain data quantity and data consistency. Worked as Salesforce admin support governing user account creation, rmation setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup. Created user Roles and Profiles, Security controls, Sharing Settings, audit trail setup and also configured Field level security for different profiles. Worked with field & page layout customization for the standard objects like Account, contact, Leads. Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security. Worked with Salesforce.com standard objects like Accounts, Contacts, Leads,
• Opportunities, Reports, and Dashboards. Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams. Created Visualforce email templates (HTML and custom), New Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers. Involved in customizing custom objects, tabs, fields, page layout as per the business need. Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic. Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles. Created new sandboxes and deployed Components and Data from one environment to another and Managed sandbox refreshes and release testing

Environment: Salesforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Windows.

Confidential

Scrum Master

Responsibilities:

• Removing impediments or guiding the team to remove by finding the right personnel.* Building a trusting and safe environment with an emphasis on problem - solving.* Facilitating discussion, decision-making, and conflict resolution

  Assisting with internal and external communication, improving transparency,and radiating information.* Supporting and educating the Product Owner, especially on grooming and maintaining the product backlog.* Provided hands-on management and coached scrum teams in all aspects of scrum* responsible for assuring quality user stories that met organizationalstandards

  Proactively managed sprint-level risks, assumptions, issues, and dependencies, ensuring that they are identified, coordinated, mitigated or escalated as necessary* Created an environment that empowers and energizes team members, with a focus on accountability, adaptability, and collaboration