SUMMARY:

• Over 8.5 years of experience as a Certified Salesforce.com Platform Developer and excellent experience as Salesforce Admin as well.
• Extensive experience with the Salesforce.com development life cycle, application design patterns, integration patterns and deployment planning.
• Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.
• Worked with Pardot Functionality, Pardot A/B Testing, Auto responder emails and Pardot Email Rendering.
• Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile.
• Proficient in dealing with functionalities related to sales cloud & service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Good insight into the Health and Financial Domain.
• Developed and recommended CRM roadmap for customers in the Financial Domain
• Experience working in Agile methodology, Scrum methodology, Waterfall model and Test-driven development.
• Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Review/Adjust/Write Apex and Visual Force page builds to ensure we keep code coverage at a high percentage as well as meet business needs.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Salesforce Developer

Responsibilities:

• Performed the role of Senior Salesforce Developer in the Organization. Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API. Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component. Created modern Enterprise Lightning Apps combining Lightning Design System,
• Lightning App Builder and Lightning Component features. Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. Developed different Visual Force Pages to suit to the needs of the application using different Lightning web components. Designed and developed SFA based Application on Froce.com Platform in Salesforce.com environment with Apex programming language at backend and Visual Force pages as user interface (Lightning Web components) Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object. Worked on implementation and Design of Cases and Issue with Order Management and Product Return module.
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases. Optimize and improve the overall runtime of Omniscripts, DataRaptors and Vlocity Integration Procedures using best practices. Well versed with migration of Vlocity components using Data Packs and manage connected Orgs. Contributed towards HLD and LLD phase and design documents preparation by integrating different modules. Worked on salesforce standard objects (accounts, contacts, leads, opportunities). Created Custom objects, formula fields and design validation rules page layouts, workflow rules. Maintenance of CRM functionality implementing SFDC. Creating SFDC reports (functional and technical documents). Create profiles, roles and configure permissions according to organizational hierarchy requirement.
• Developed applications using Agile methodology. Created Workflows for automated lead routing and lead escalation. Developed Apex classes and Triggers and linked them to manage the workflows. Experience in configuring price quote (CPQ) with Apptus. Used Organization security, Network security to ensure user could login only through office servers and Session sec

Confidential

Sr. Salesforce Developer

Responsibilities:

• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application. Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API and Web Services. Developed various custom Objects, Tabs, Components and Visual Force pages and Controllers. Lightning components and added Design Parameters from Lightning Design System (LDS) Customized Lightning components were built using Java script on client side and Apex on server side. Created multiple lightning components, added CSS and design parameters to make the lightning look better with also the use React JS and Node JS extensively. Created a user interface in Lightning using Aura components, CSS, Node for a user to enter casedetails and submit into Salesforce. Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Worked with functional leads to transform and develop new requirements into design, implementation. Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform. Defined the lookup relationship and master - detail relationship on the objects that helps in associating the record and defining a parent-child relationship in which the master object controls certain behaviors of the detail object, respectively. Used Data Loader, Informatica cloud connector to insert, update and bulk import & export of data from Salesforce.com SObjects. Effectively created the pick lists, dependent pick lists and junction objects to establish the connectivity among objects. Developed
• SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing. Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API. Used Sales Wave analytics app with salesforce to perform other integrations and customizations. Created Wave datasets from using internal Salesforce data and external data sources. Created CPQ process using Apptus CPQ and CL AppExchange tool in Quote. Integrated Apptus CPQ and CLM applications and automating processes on Salesforce platform. Experience in building reusable UI components and pages with Lightning component framework. Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming. Responsible for setting up web service integrations. Triggered interface events by user interactions, which includes Li

Confidential

Salesforce Developer/Consultant

Responsibilities:

• Involved in developing SFDC ETL processes using JAVA and Salesforce Web Services JAVA API. Used Data Loader to download all the data for Data Management in force.com platform. Performed some administration tasks as needed like managing the custom fields, integration and cleaning up the data.
• Created Workflow Rules to automate Tasks, Email Alerts, time - dependent actions and Outbound APIMessages. Organized Email Templates and Mail Merge Templates and was committed in doing the mail merge forvarious standard and custom objects. Implemented Cloud for customer service, including configuration of email to case, case assignment rules. Managed migration and release of Service Cloud. Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations. Created several mashups to include data from many external end-points such as including the type of contracts. Implemented the contract pricing and products configuring using AJAX and JAVASCRIPT. Developed SFDC site and customer portal for various customer portals and contract plans. Developed Email handlers using Apex for the generation of contract details in a PDF from lead sources using Apex. Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry. Created and used Email templates in HTML and Visual Force.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy. Experience working with Force.com IDE and salesforce.com sandbox environments. Setup Live Agent as part of Case Management implementation inside Service Cloud Implemented Configuration, Customization and
• Development with Salesforce.com on Service Cloud and Sales Cloud. Worked on Service Cloud Communities sharing Business Process Extend them across offices and departments and outward to Customers and Partners Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per the Customer Experiences. Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards. Implemented case Management automation to track and solve Customer's issue. Implemented picklists, dependent picklists, lookup, master-detail relationship and validation, formula fields to the custom objects. Used SOSL and SOQL with consideration with governor limits for data manipulation needs of the application using pla

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Allstate's best - in-class products and services help provide innovative protection and retirement solutions to millions of households nationwide.Responsibilities: JIRA is Integrated with Opportunity and a custom object using REST API. A Service Rocket is used for detecting an update in JIRA. JIRA and
• Salesforce are synced Bidirectionally. Any updated in Salesforce is pushed in JIRA using REST API. There is an integration with Zendesk using REST API. Creating a ticket inside Zendesk using REST API from Salesforce. Lead Demand funnel is implemented for client which helps them to streamline their sales process. Waterfall stages and status routed through different stages depending upon conditions in various field. Marketo is configured to score leads. Developed VF pages and related Apex classes to allow the customers to register, login and submit their service requests which are resolved by CSS people. Wrote test classes with best practices. Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles. Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries. Build flows which embedded lightning components for each object fields and assigning the input variables to get flow between the components with the help of lightning buttons. Developed different Custom Objects, Tabs, Entity Relationship data model, Workflow Rules, Workflow Approvals, validation rules, Components and
• Visualforce Pages. Created custom reports to assess the performance of CSS people and the usage of the customer portal as well. Involved in creating page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages. Involved in creating
• Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes. Worked on service cloud implementation using Cases, and implemented Email-to-Case, Escalation and assignment rules. Automated sharing rules whenever there is a new change in
• Sales teams instead of using an Apex trigger. Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects; used it to read, extract, and load data from comma separated values (CSV) files. Built CTI (Computer Telephony Integration) adapters to integrate Desktops with third party CTI systems, also created Web-to-case and Email-to-case.Environment: Salesforce.com platform, Apex programming, Force.com-IDE, Eclipse plug-in, Data querying (SOSL & SOQL), Apex triggers and Apex classes, workflow rules, approval process, HTML, CSS, JQuery, CTI.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC). Developed APEX triggers, classes, Visual Force pages. Used agile methodology to achieve high performance. Developing Test plans, distinct test cases and execution of Test cases and Performing UI Testing and Functionality Testing. Documented test cases, test results, test procedure and reported to client and coordinated with development team for Bug fixing. Performed fields mapping of Salesforce and Legacy CRM systems. Involved in system integration using Call Outs, Triggers and outbound messaging. Performed data migration into Salesforce application using apex data loader through CSV files. Created custom controllers implementing complex code for retrieval from Salesforce to Visualforce pages. Developed Apex class and triggers to format phone/fax/zip code in account object. Extensively used REST APIs for integration between Salesforce and on premise systems. Developed and maintained SFDC analytical reports and dashboards for management review. Involved in Setting up Sales Cloud
• Queues, web - to-lead setup, lead conversion mappings, assignment rules, auto response rules etc.) Involved in Setting up Service Cloud (Creating queues, Web-to-case setup, auto assignment rules, auto response rules, escalation rules). Designed the web pages by using HTML, XHTML, and CSS with
• JavaScript Designed the graphic objects, illustrations, images (vector and bitmap) and banners with using Adobe Flash MX and Action Script, Adobe Photoshop and Adobe Illustrator Used JavaScript for custom client-side validation Developed secured web applications by using client scripting such as
• JavaScript and JQuery Involved in coding, testing, and debugging for web presentation layer using HTML and CSS according to internal standards and guidelines Designed webpages keeping in mind the W3C Standards Used browser compatibility standards and principles to perform the website operations
• Interacted with Java controllers (JQuery, Ajax, and JSON to write/read data from back end systems)

Environment: HTML, HTML5, DHTML, XML, XHTML1.0, SVN, CSS3, JQuery, JavaScript, Angular.js, Bootstrap, RESTful SOAP, JSON, MongoDB, Illustrator