PROFESSIONAL SUMMARY:

• Salesforce Consultant/Developer/Administrator with more than 8 yrs of experience in IT industry and more than 5 years of experience in Salesforce.
• Extensively exposed to creating objects, fields, Record Types, workflows, approval processes, Escalation rules, Assignment rules, validation rules, Email services, data migration activities, custom page layouts, custom fields and other standard functionality.
• Extensive experience in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Experienced to maintain, enhance and create workflows and validation rules.
• Extensive knowledge about Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Experienced in managing the data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Reports and Dashboards.
• Experienced in Testing the Salesforce application with writing testscripts and conducting various kinds of testing as per the requirement.
• Proficient in data migration and integration using tools like Informatica on Demand, Data Loader, and Force.com migration Tool.
• Experienced in working with Conga composer and creating custom email/mail merge templates.
• Experienced in working with Servicemax application developed on the Force.com.
• Experienced in developing Visualforce Pages, Visualforce Custom Components, Custom Controllers, and Controller Extensions.
• Experienced with Apex development in creating Objects, Triggers, S - controls, standard Controllers, Custom Controllers and Controller Extensions.
• Experienced in using Force.com Eclipse IDE plug in to develop Apex classes and Triggers.
• Experienced with Apex Test Classes for SFDC Testing.
• Experienced in consuming AppExchange applications like icontact, Vertical Response and Conga Mail Merge, Geopointe, Fieldtrip and Servicemax into Salesforce.com.
• Expertise in OOA, OOD, SDLC like Requirements Analysis, Design, Implementation, Testing and Maintenance using Object Oriented Programming (OOP).
• Database Design, Development experience with Microsoft SQL Server 2000/2005 and Oracle 9i/10g that includes developing SQL Queries, Stored Procedures, Views, User Defined Functions and Triggers.
• Processed maps, activity diagrams, business rules, vision, stakeholder requirements, (UML diagrams and Use Case specifications) using appropriate software such as, MS Visio, MS Word.
• Experienced in creating reports/Dashboards from Salesforce.
• Possess excellent communication, interpersonal and analytical skills along with can - do attitude. Excellent Presentation, time management & organization skills. Good team player and a fast learner by adapting to the conditions.

TECHNICAL SKILLS:

CRM: Salesforce.com

SFDC Technologies: Apex, Visual force, Sforce Explorer 8.0, Apex Data Loader Import Wizard, Force.com Migration Tool.

Languages: Apex, Java script, SQL.

Web Development: Visual force, HTML.

Operating systems: Windows 8, 7, XP, Vista, Linux.

Utilities: MS-Office Suite, MS Project 2005.

ETL Tools: Informatica Powercenter.

IDE: Eclipse 3.4

Databases: Oracle 9i/10g/11g, SQL Server 2008 R2/2005.

PROFESSIONAL EXPERIENCE:

Confidential -Los Angeles, CA

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for SalesForce implementation and documented the Business and Software Requirements.
• Developed a prototype (POC) so that the users can visualize the end solution and to make sure that this is what the users are visualizing.
• Configured and Integrated Salesforce with Oracle database.
• Also worked on data migration from SAP system to Servicemax with the help of Oracle Fusion middleware.
• Worked with the team onshore and offsite to build the end solution by writing Apex controllers, VF Pages, Batch jobs.
• Worked with external vendors on the integration of data between Oaktree and CTI systems.
• Gathered requirements from the business users and the change management.
• Created reports and dashboards for the users to show the related data.
• Created and Customized the Dashboards and Reports with Salesforce
• Created custom objects like Process Task, Process Template to accommodate the required functionality.
• Worked with workflows to setup different events when certain criteria are met.
• Worked with Email Templates to send Email notifications based on the workflows.
• Created and managed users, Public Groups, Profiles, and Roles within the Salesforce CRM designating access to the applicable user within the user hierarchy.

Environment: Salesforce, SQL Server, Data loader, Apex, VF pages.

Confidential -Chicago, IL

Salesforce Developer

Responsibilities:

• Responsible for working on the Leasing/Specialty application development along with a team of offshore and onsite resources.
• Developed conga mail merge documents to with merge fields and conditional fields to populate the fields on the templates as required.
• Worked with the opportunity object to maximize the potential to work with the workflows and validation rules and Approval process.
• Worked with Account, Contacts and Case objects to leverage the out of box functionality along with the customization by writing triggers.
• Worked on the customer portal configuration & development to get some of the external users to get into Salesforce views for enhanced visibility to Case & Reports objects.
• Installed the Geopointe application from Appexchange to help the users with the location mapping ability.
• Participating in the Scrum meetings to give the project updates/Roadblocks/status.

Environment: s: Eclipse Force.com IDE 3.4, Conga composer, APEX Data loader, Force.com migration Tool, WINDOWS, Apex, Visual force.

Confidential -Billerica, MA

Salesforce ETL Developer

Responsibilities:

• Responsible for working on the Installed Product Interphase to get the Installed Product created with a serial number when it is created or update it with status Shipped when it is updated.
• Develop Informatica jobs to map the data from Oracle Staging tables with the ServiceMax objects on Salesforce.
• Created Informatica jobs for the Installed product interphase to create an account/contact on the fly if there is no matching account on the opportunity with the Location of the Installed product.
• Involved in designing the data flow charts for this project as there were different Interphases involved to get the complete datamodel.
• Coordinated with different developers working on the different interphases.
• Participating in the Scrum meetings to give the project updates/Roadblocks/status.
• Participated in requirement gathering meeting to understand the report requirements.
• Developed various Reports/Dashboards to meet the customer call center on objects like Work Orders, Installed product, Change Requests on ServiceMax platform.
• Develop the unit test cases for the Installed product scenarios to help the Testing team.

Environment: s: Informatica Power center 9.1.Oracle 11g, ServiceMax (Force.com), APEX Data loader.

Confidential - New York, NY

Salesforce Consultant

Responsibilities:

• Provided many small project releases once in every few months like - developing new subscription model; developing web services to integrate with other home systems like Ektron CMS; developed secured registration product for Financial Advisors; developed web to lead for retail contacts; Developed security model that provides record level security for different user roles and groups; Integrated with other cloud systems for mass emailing like Sales Genius, iContact, Marketo; Integrating salesforce with home Data warehouse system (SQL) through Relation Junction.
• Involved in entire lifecycle for many small projects including requirement gathering, Analyzing, Designing, Developing, Testing, Staging, Release and End User for all the mini projects.
• Interacted with the business end users to gather the requirements and documented the requirements.
• Implementedsecurity and sharing rulesat object, field, and record level for different users at different levels of organization. Alsocreated various profiles and configured the permissions based on the organizational hierarchy.
• Implemented theworkflows and approvalsto for various functional requirements.
• Designed, developed and deployedApex Classes, Controller Classes, and Apex Triggersfor various functional needs in the application.
• Created page layouts, search layouts to organize fields, related lists and other components.
• Created various Reports and Dashboard for each release depending up on the user requirement
• Performed unit testing, integration testing, bulk testing, staging and User Acceptance Test in Full Sand box for all the mini projects
• Responsible for all the mini project release in Production and deployment
• Involved in End User for every time there is a new release to the salesforce
• Documented the entire process starting from Requirement document to end user document
• Run analysis on Salesforce.com Customer data sets (Leads and Contacts) to map out de duplication efforts.
• Setup de duplication worksheets and exercises with end users.
• Analyze and determine maintenance strategies for Activity data.
• Work with other internal data sources to analyze and scope out integration possibilities for past and current additional data (contact sales and assets data).
• Analyze 3rd party customer data sources for quality and work to establish import/refresh processes on a per source basis (Jigsaw, I searches, Discovery, etc.).
• Testing and deployment of various App exchange plug-ins related to data management

Environment: s: Eclipse Force.com IDE 3.4, Ektron CMS, APEX Data loader, Force.com migration Tool, WINDOWS.

Confidential - Bedford, NH

Salesforce Admin/Developer

Responsibilities:

• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Worked with Conga Mail Merge application from AppExchange.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
• Responsible for setting up login restrictions and resetting the user passwords.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Created Workflows and Approval processes and writing validation rules.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing.
• Created marketing campaign using exact target, monitor their run and reporting.
• Involved in minor corrections and enhancements to SFDC application required by business users from time to time.
• Involved in system integration using Call Outs, Triggers and outbound messaging.
• Worked on APEX programming with Java Script in Eclipse IDE 3.4.
• Resolved conflict issues in Eclipse IDE 3.4.
• Designed, and developed Apex classes, Apex Triggers for various functional needs in the application.
• Designed VisualForce pages with XML, HTML along with custom controllers and controller extensions.
• Designed custom components, used them in VisualForce pages along with AJAX for partial page refresh.
• Imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader.
• Used asynchronous Metadata API to manage setup and customization information.

Environment: s: Eclipse Force.com IDE 3.4, APEX Data loader, Force.com migration Tool, WINDOWS.

Confidential, San Jose, CA

Salesforce Admin/Developer

Responsibilities:

• Administrated and monitored the company’s Salesforce CRM application.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Responsible for enabling network-based security and organization-wide list of trusted IP address.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created the workflows for automated lead routing, lead escalation and email alerts.
• Migrated data from MS Excel / CSV files to SFDC using Data Loader.
• Worked with Informatica On Demand, and Web Services API.
• Responsible for creating Apex Triggers, Visual force Pages with custom controllers.
• Developed Apex classes, Triggers, and S-controls.
• Developed Apex Before insert, before update, and after insert, after update triggers.
• Involved in developing a mobile application in Flex builder to track the delivery of Gas and Radiation detection products.
• Generated SOQL, SOSL Queries for maintenance of multiple objects.
• Modified existing customizations using XML metadata files and responsible for migrating customization changes from sandbox to production.

Environment: s: Eclipse Force.com IDE 3.4, APEX Data loader, WINDOWS, Crystal Reports.

Confidential

Software Engineer

Responsibilities:

• Developed detailed Test Plans and Test Cases in Test Director and executed them
• Participated in Business Analysis, Requirement Analysis and Data Analysis
• Test Cases were designed based on Use-Cases and Requirements in Test Director
• Maintained requirements in Test Director and requirements are traced to Test Cases in Test Director
• Performed GUI, Functional, System-Integration and Regression testing
• Extensively used SQL for data integrity testing at the backend
• Investigated Software defects and interacted with Analysts to resolve technical issues
• Involved in analysis and study of functional specifications for the enhancement of existing functionality
• Conducted Smoke testing on new versions
• Maintained and Troubles hooted Network and its problems in the testing environment
• Responsible for System Testing, Regression Testing and Acceptance Testing
• Tested User Interface inconsistency and application functionality
• Recommending continuous process improvement, maintain QA standards and artifacts
• Trained on the Salesforce.com functionality and started working on the Salesforce configuration and development on the pilot project.

Environment: Windows 2000, Test Director, Java, Java script, ASP, HTML, SQL Server 2000, MS-Word, Ms-Excel, MS-Project.